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Rated 4.5 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Great Stay I'd never stayed at a Holiday Inn before and it was great. We used the pool and the bar area which were both great. What really made our stay was the lovely receptionist who helped us with a couple of things we needed for the next day. Lovely place and fantastic value for money! December 4, 2013
Rated 5.0 out of 5.0 by The hotel alone would be good but the staff make it fantastic I very rarely write reviews but I felt compelled in this instance as, having spent a couple of months at this particular Holiday Inn, I didn't want to leave. A massive thank you to all who worked there from Scott and Chloe on the front desk who bent over backwards to accommodate our booking needs. Zara and Danielle in the restaurant who are both proffessional and gorgeous in equal measure. All the girls who cleaned our rooms, a bunch of lads can make quite a mess! The hotel itself is very clean, the rooms are spacious, warm and clean. The food is of a high standard and the leisure facilities are very good. I would happily stay here again whenever I'm in the area. Thank you to all the staff and my apologies to any whose names ive forgotten. December 3, 2013
Rated 4.0 out of 5.0 by Good place to spend the night The overall stay was pleasant. The services were cordial and helping. The breakfast was good. I did not consider this place for dinner. November 24, 2013
Rated 4.0 out of 5.0 by clare stayed here with my husband and mother in law in family room. Very comfortable and spacious even the small bed was comfortable. Staff extremely helpful. Breakfast excellent. Would definately stay here again and recommend it to others. November 22, 2013
Rated 5.0 out of 5.0 by Excellent staff The staff at this hotel are very helpful and will go that extra mile to make my stay as comfortable as possible. November 21, 2013
Rated 4.0 out of 5.0 by Staff welcome and friendliness massive improvement I am a regular at Holiday Inns. The last couple of stays at the Gloucester Barnwood Holiday Inn have been different. There appears to have been a step change improvement in the attentiveness, service and friendliness of the staff, both on the desk (Ali & Emily) and in the restaurant at breakfast, I didn't catch the lady's name but it was great to have service from people who actually seemed like they were enjoying their job and could be bothered to deal with customers in a friendly and helpful manner. November 14, 2013
Rated 5.0 out of 5.0 by Fantastic stay Stayed for the 3rd time as visiting family in local area. Staff were so friendly, helpful and accommodating through out our 2 night stay. Kids and I loved the pool and spa area and both myself and other guests commented on how clean this was. Room was good and with me and the 2 children we still had plenty of space. Breakfast was fantastic, kids particularly loved the pancake machine! We will be back. Thanks for making our stay so good. November 13, 2013
Rated 4.0 out of 5.0 by Business stay Great service and helpful staff. Great to see smoking rooms still available at this hotel for guest. November 11, 2013
Rated 4.0 out of 5.0 by Excellent service Yes, the Holiday Inn Gloucester/Cheltenham provided a quite satisfactory stay once the small problem we encountered was resolved. I would particularly like to say how well Scott (sorry I did not know his surname) handled the problem we encountered and our second night was most satisfactory. Also, the service in the restaurant was very good, even when they were all trying to meet our needs with those of the two large parties at Dinner. All the members of staff were all very helpful and courteous at all times making our stay as enjoyable as they could. November 11, 2013
Rated 4.0 out of 5.0 Good value apart from Wi Fi Should not have to pay for Wi Fi. Even though I an a Platinum member I still had to pay for Wi Fi which was expensive over the three week stay I have just had. November 9, 2013
Rated 4.0 out of 5.0 by Excellent food Had a good stay here on our return journey from Cornwall. The journey back had been painfully slow due to an accident so a stop for the night was a welcome break. The room was clean and comfortable. The restaurant food was excellent on the saturday night and the service was very good. November 9, 2013
Rated 4.0 out of 5.0 Wi Fi Should be free wi fi. I use the £5 for 1 hour once a day/ October 28, 2013
Rated 5.0 out of 5.0 by Great Hotel and Service The hotel staff, food and facilities were excellent October 24, 2013
Rated 5.0 out of 5.0 by General As always with the Gloucester/Cheltenham Holiday Inn very helpful staff, right location for us, used by us several times when visiting our Daughter October 23, 2013
Rated 5.0 out of 5.0 by Overnight stopover Although there was a wedding underway the staff couldn't have been more friendly and helpful when we arrived early evening after a day at the races. The rooms were well equipped and quiet. We were particularly impressed the following morning with the excellent breakfast (apart from the coffee# and the plentiful refills of freshly cooked food. We all said #there were 6 of us in 3 rooms) that we would stay again and would recommend without hesitation. October 23, 2013
Rated 5.0 out of 5.0 by Lovely place to stay We wanted a location between Gloucester and Cheltenham this was a great find clean tidy and added use of pool was a real bonus . Great breakfast with friendly staff . We will be back fabulous find . October 22, 2013
Rated 5.0 out of 5.0 by Favourite Holiday Inn This is our favourite Holiday Inn and deserves top marks for everything. October 21, 2013
Rated 5.0 out of 5.0 by Exceeded my expectations Having stayed in Premier Inns before I was expecting Holiday Inn to be similar, but I was pleasantly surprised by the size of the hotel, the friendly staff and the relaxed atmosphere. The room was small but more than adequate for our needs. It was clean and had everything one needs when using it as a base for other things. We ate in the Bar on the Friday so we could watch the footy. We were able to choose from the full restaurant menu which looked good. I had the sirloin steak which was nice but probably slightly overpriced if I'm honest. Breakfasts on the three mornings we ate it was great; a buffet of either cooked or continental, pancakes and specials were also available to order, so all round a good choice and pretty decent quality, except the scrambled eggs which I think were from powder as they seemed to dissolve rather in the mouth. The staff were all great though, when enquiring about the possibility of using the hotels tumble drier (we thought we might get wet on our day trip) the duty manager said that would be fine but also offered us an umbrella to take with us; very thoughtful. All in all, good value but the staff makes a short stay like this much more pleasant so thanks. Chris October 18, 2013
Rated 4.0 out of 5.0 by Better than expected restaurant Slight annoyance that Internet wasn't available from the menu when I attempted to sign in, but sorted very quickly at reception. Could not cool the room which was too warm as the system was set for heating only, and the window did not open enough to allow sufficient air in. On the plus side, the restaurant was better than expected. It is a pity that Holiday Inn has a very limited selection and after more than a few nights there is little to choose from, but this particular Hotel did an excellent job with both the evening meal and the breakfast.d to return. Did not seem to give recognition for gold card holders. October 12, 2013
Rated 5.0 out of 5.0 by Great Experience We stayed for the weekend recently and found the hotel really pleasant. We had a ground floor room which was really spacious and well equipped. The Reception staff were really helpful and made the stay even more pleasant. Wonderful breakfast with very attentive staff who couldn't do enough for us. We will definately stay again. The pool and leisure facilties were a real bonus to. Well done! October 9, 2013
Rated 5.0 out of 5.0 by Good value for the money. Having stayed at many hotels worldwide I have often criticised British hotels for not being up to a good standard. But for a quick break where you looking for a bed room and a bathroom this is perfect. It was good to have a bath as well as shower and great to stay in a hotel that still provides smoking rooms. Overall it was a pleasant good value for money stay. I would not hesitate to re book if the hotel continues to offer smoking rooms at the right price in the future. October 2, 2013
Rated 5.0 out of 5.0 by Friendy staff - nothing is too much trouble A warm friendly welcome. Want a feather pillow ? No problem it appeared in our room whilst at dinner in time for a comfortable night's sleep. The location is great, - a short hop to Cheltenham or a short drive into the Gloucerster Old City Docks. Great hotel for a weekend break. October 2, 2013
Rated 4.0 out of 5.0 by would stay again Arrived late on Friday night and eat at 9.30pm. Restaurant was ok but a little soulless. Starters very average but mains and pudding were better. Drinks good value. Restaurant staff very obliging and smiled. Reception staff both check-in and check-out were fine and helpful. Gym was good, didn't use the pool Breakfast very good, fresh fruit was fresh. Bacon wasn't and hash browns good have been crispier. All in all 8 out of 10 September 25, 2013
Rated 5.0 out of 5.0 by Fantastic 2nd stay. My husband and I have just had our 2nd stay at this lovely hotel. The rooms are very comfortable and clean and the breakfast is amazing, especially the freshly made pancakes. The hotel is very convenient if you are travelling north or south on the M5 and a very enjoyable stop over on a long journey that we always try to get to as early as possible so that we can enjoy the facilities. September 25, 2013
Rated 3.0 out of 5.0 by Why is wifi extra? Really good stay and excellent staff attitude but experience marred by the fact this hotel regards business guests use of wifi as a way to make money. When wifi is inclusive of room rate, I might start staying here regularly. September 22, 2013
Rated 3.0 out of 5.0 by Average, no atmosphere, good dinner, poor breakfast I stayed here for 1 night after driving 156 miles from home, in preparation for a business meeting the following day. I booked a room package that included dinner and breakfast. The food at dinner was very good, although the restaurant and bar areas lacked atmosphere. I was very surprised to get presented with a bill for dinner, as my package was supposed to include dinner. It wasn't explained to me before the meal that only certain items on the menu were included within the package. This was later resolved at check-out the following morning, when I was refunded the additional meal cost, and received an apology that they hadn't explained what was and wasn't included within the meal package. The room was comfortable enough, although average, as was the general hallways and interior of the hotel. I was disappointed that they charge extra for wifi access, bearing in mind how much their room tariffs are. This is somewhat tight-fisted, as most reputable places these days, provide wifi access free of charge. I then was extremely disappointed with the quality of the food at was awful. I opted for the cooked breakfast, which was a help-yourself buffet style. Although the bacon and beans were ok, the scrambled eggs didn't taste like eggs. They tasted like they'd been made with instant powder. The black pudding was soft, too thick, and tasteless, and the hash browns tasted stale. For drinks, the tea was very poor, and had no taste. Would I stay here again? For what it cost, no! September 22, 2013
Rated 3.0 out of 5.0 by easy access free parking Our stay for three nights was very satisfactory. Our double room was very small , we found that the towel supply was restricted to only two large and one small!! We had a room service meal which was OK. The bathroom was OK, the shower worked very well. There was ample wardrobe space. September 19, 2013
Rated 5.0 out of 5.0 by Usual happy stay This is our favourite Holiday Inn and as ever everything was absolutely perfect. September 13, 2013
Rated 5.0 out of 5.0 by What great Staff I have now been staying here for over a year and I just wanted to say the staff are brilliant. I don't normally write reviews but felt the need to let you and everyone else know. Keep up the hard work and you are appreciated. September 12, 2013
Rated 5.0 out of 5.0 by Excellent Holiday Inn 1st what a lovely stay we had here again.The room was lovely, Bed was very comfortable. The Room and Bathroom was immaculately clean if fact the whole place was spotless. Well the staff was very helpful and so friendly and where very welcoming. We used the Gym, Sauna and the Jacuzzi all the equipment was nice and clean. we would stay here again. September 12, 2013
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