Rated 4.2 out of 5 by 72
Rated 5.0 out of 5.0 by Gina44Willis Absolutely best stay ever
This hotel was spot on, clean, comfortable and above all the customer service was absolutely amazing. Our needs were met every angle we turned. The breakfast and service for breakfast in the morning was undoubtedly one of the best meals we had while traveling from New Mexico to California. Stay here. You will not be disappointed.
June 24, 2014
Rated 5.0 out of 5.0 by NKN FTZ Travel for business
Great location right off I-10, yet very quiet. Staff always pleasant. Room and all facilities very clean.
June 16, 2014
Rated 5.0 out of 5.0 by Mbinc Excellent Staff
Overall great experience made possible by the entire staff. Rooms are somewhat outdated and less than might be expected for the price that far from the city.
great place to eat and relax. overall above average.
would go back if the rate was more competitive based on other possibilities within the area.
June 2, 2014
Rated 5.0 out of 5.0 by Rocky C Exhaust Fan in Bathroom
Was awakened at about 2 AM once by the sound of the bathroom exhaust fan coming from the adjoining room. The reason I say it was the bathroom fan and not the air condition sound is because the bathroom fan in my room was also louder than the usual sound .
Aside from that, I had no problem with the room, the staff, or the hotel, in general.
May 22, 2014
Rated 3.0 out of 5.0 by Bizzy Body Holiday Inn Stay
Pool and Hot Tub were nice...the service window for drinks poolside was perfect.
There was a strong sewer smell in the hallways for two days not too sure where it was located.
No continental Breakfast was offered.
May 14, 2014
Rated 2.0 out of 5.0 by Map B The room looked comfortable. I requested a very quiet room & I was put into a room with an a/c closet. It was quite noisy when it went on.
The room was comfortable and the service was excellent.
May 13, 2014
Rated 5.0 out of 5.0 by rose0523 Comfy beds and great service
Had a wonderful stay. Wish Holiday Inns included free breakfast and an evening cocktail and snack, that would make it grande!
April 18, 2014
Rated 5.0 out of 5.0 by usmc2008 Holiday Inn - Goodyear/Phoenix
The guest service representatives at the front counter were both courteous and helpful. I was able to check in and out with no trouble at all. I plan to stay here again because my father frequents the area for medical treatment and this was a nice hotel conveniently located to all my needs.
April 8, 2014
Rated 5.0 out of 5.0 by Pammers67 Great service and quiet room
Room was quiet, very clean and the bed was very comfortable.
April 1, 2014
Rated 4.0 out of 5.0 by DesertTraveler84 Last room in the inn
We got the last room available. It was very expensive stay for two nights. Understandable because of spring training. Not so much spring break. Too expensive for college kids.
We are very grateful to one of your staff. A new hire I seem to understand. Liz found us the last room available. Greeted us the very next evening, when we arrived. Helpful with getting us settled in.we have been to Phoenix before but did not require much.
We were a bit disappointed to discover that it was not a continental breakfast. We had stayed in Holiday Inn Express two nights prior in Page and Flagstaff. The breakfast service was atrocious. The service was horrible. The wait staff was untrained. They did not appear to have a sense of urgency and we were just the second table being served. For example, when asked to replace a dirty fork, he brought it back with an attitude, "here is an extra clean fork."
The room was above expectation, a king size suite.
We always search out holiday inn expresses when we travel. Hotel staff is always top notch. Liz is a good example. I think we would not be so critical of the price if the dining area lived up to the same standard as other areas in the hotel.
March 27, 2014
Rated 5.0 out of 5.0 by john j great hotel staff
Overall my stay was pleasent. The staff at the hotel is friendly anr efficient. Front desk people are great. Proximity to freeway may be an issue. Thank you all
March 26, 2014
Rated 5.0 out of 5.0 by David316 You Guys are GREAT
A lot of THANKS to GiGi & Pete for all you do for me you are GREAT. See you again soon. A great place to stay.
March 25, 2014
Rated 4.0 out of 5.0 by Lab4479 Extremely poor internet service
I stayed on the 4th floor here on business and the wireless just kept dropping. I called the front desk and they had a service call me. i spent over an hour on the phone with this internet service and it did absolutely nothing but waste an hour of my time. I finally hard wired in but my iphone and ipad wouldn't even pick up the Holiday Inn wireless service. Frustrating when your here for business. Everything else was perfect.
March 8, 2014
Rated 5.0 out of 5.0 by trwhite78 Comfortable and clean
It was comfortable and clean. Just wish the drapes were closer to the window to block out the sun in the morning.
March 5, 2014
Rated 5.0 out of 5.0 by Joebugg Passing Thru
The reason for us to stay was we just had a death in the family and after the funeral we had to drive 1000 miles and this stay was vital to us finishing the trip.
The staff was so caring and empathic towards us it was like she knew us. The convenience of all the shopping around the area and beauty of the area made the stay very special considering the circumstances. I will make this a place to stop when I am in need in that area.
February 28, 2014
Rated 3.0 out of 5.0 by beingfranklin Nice but poorly staffed
Several of my friends and I were spending the weekend in Arizona and booked (3 separate) rooms at this hotel. We arrived after check-in time (3pm and we were there after 4) and we were told that our rooms (all booked in advance) were not ready. We sat in the lobby for over an hour waiting for our rooms to be cleaned. The manager on duty gave us all free breakfast certificates for our wait, which was greatly appreciated. The next morning, we sat in the hotel restaurant for nearly an hour and no one ever even came over to take our orders. The waiter told us (when we sat down) that he'd 'be with us in a moment' and then never returned. After an hour, we left. The hotel itself is clean, and comfortable. The one issue was the lack of staff. We did laugh it off, but it would certainly keep us from returning to this hotel.
February 26, 2014
Rated 1.0 out of 5.0 by algoman Smoking throughout the hotel is not acceptable
although I was explicitly requested to sign a waiver to ensure I don't smoke in my room, the entire 3rd floor smelled like cigarette and especially my room. All neighbors around my room smoked and this made my stay miserable. I could not sleep for 2 nights and I have been coughing all the time.
February 24, 2014
Rated 4.0 out of 5.0 by Amayasmom] Cute hotel
Very comfortable hotel, I was able to relax and did not feel like I was in a hotel at all
February 19, 2014
Rated 4.0 out of 5.0 by Reggie001 My stay in Goodyear
Pretty good hotel experience, except the in-room Wi-Fi was sporadic and slow.
February 19, 2014
Rated 5.0 out of 5.0 by SWH53 Great Service
The hotel was warm, the staff was friendly, the curb appeal was excellent, and the hotel was modern and very clean.
February 7, 2014
Rated 4.0 out of 5.0 by Julie25 comfortable...no wake up call
Nice hotel, very clean. but do not rely on a wake up call. We did not receive the wake up call we ordered.
January 29, 2014
Rated 4.0 out of 5.0 by Bronxscout Excellent suite arrangement, BUT....
The climate control was totally inoperative. No cooling, heat or emergency heat available. Thermostat did not work.
January 29, 2014
Rated 1.0 out of 5.0 by jads128 Terrible stuff at front desk
The stuff at front desk are just terrible the actitud from the girl was so rude And even if you are a platinum member that just do not matter at all at this property !!!
How Ever the facilitéis are very good And the server for breakfast are really good
January 29, 2014
Rated 4.0 out of 5.0 by Go Show Holiday in Goodyear AZ
Good value for the money. Bed to hard for the wife, great for myself and son. Friendly and courtiouse staff. Great gym.
January 23, 2014
Rated 5.0 out of 5.0 Great service
Everything was excellent. The staff was attentive and informative.
January 13, 2014
Rated 4.0 out of 5.0 by Ted_S Quiet room with a nice bed.
I occasionally use this hotel when visiting my daughters and grandchildren in the Phoenix area. It is usually very quiet despite being very close to a major freeway and a heavily traveled surface arterial (Dysart Rd.).
January 12, 2014
Rated 5.0 out of 5.0 by booberry Comfortable bed's Very Clean
I have not traveled for some time, But I have to say I was very impressed with these Holiday Inn's you were the first Inn we used and I loved that you excepted my dog, this was alot off my mind. The room was so clean and fresh, the mattress was the best I have slept on ever and I'm very picky with mattress comfort.
Love you had two pillows also very comfy you could pick firm or soft how clever. room dark no noise perfect temprature love the shower. I would recomend this to all I know.
Thank You Holiday Inn
January 9, 2014
Rated 4.0 out of 5.0 by dozzie Could be better for the price
The place is ok, but could be much better for the price.
January 8, 2014
Rated 5.0 out of 5.0 by gilcaavi Great front desk Service
They give me excellent front desk service... Great service
January 8, 2014
Rated 5.0 out of 5.0 by whatever1234567 convenient and great value
met my expectations for what I needed. I needed a comfortable place to meet up, and I needed time in the morning to relax and not have to rush out.
January 5, 2014