Rated 4.4 out of 5 by 175
Rated 5.0 out of 5.0 by andypk23 Comfortable bed and great service
Quiet Comfortable Hotel..Great Staff. Was there for medical treatments. Was able to get everything done there with minimum of trouble and the hotel was perfect for my wife and i
April 25, 2016
Rated 5.0 out of 5.0 by asiabound1 Exceeded expectations
I traveled extensively prior to retirement last summer and stayed at Holiday Inns throughout Asia and the Pacific Rim. As such I was quite familiar with the Holiday Inn brand. This was my first use of IHG Reward Points and I was pleasantly surprised how easy it was to book hotels and what I believe to be reasonable use of points. The hotel met or exceeded expectations in all aspects. I also appreciated the upgrade to a suite, which was well appointed and outfitted. The staff were all very attentive and helpful. For our purposes this hotel was also situated in a good location, providing easy access to major thoroughfares that allowed us to efficiently travel to the down town Phoenix area and to several suburbs. It is also relatively close to I17 which worked well for a day trip we made to Sedona. I would highly recommend this hotel.
April 14, 2016
Rated 5.0 out of 5.0 by Countryboy7716 Nice place and friendly staff
This Hotel is very nice and clean. The staff is very helpful and nice. They make you feel important and at home. If you need anything they are willing to help you. The food is good and the staff in the diner are very nice and friendly as well. The shuttle drivers are nice and friendly too. its nice to be able to get you around.
April 4, 2016
Rated 5.0 out of 5.0 by Courteous Comfortable beds and great customer service
Our week at this hotel was great. No matter what time of day I needed something the staff responded quickly and took care of what I needed.
The staff was very knowledgeable of the town and events that were happening during our stay.
April 4, 2016
Rated 5.0 out of 5.0 by horswm224 comfortable bed and pillows
was a nice room. Other places I have stayed the beds are so hard and the pillows too large. This was nice.
April 2, 2016
Rated 4.0 out of 5.0 by Red Castle Nosedive
This location used to be a great place to stay,
but it seems they have decided to go in another direction.
They have now contracted to provide support to a local
cancer treatment center, which means now only 20% of the
rooms are available to the general public.
They also seem to have made some staffing changes.
When I arrived there were two male desk clerks working,
each trying to outdo the other in ignoring me.
They were so busy typing on their computers they did
not have time to stop and acknowledge my presence.
The whole registration process was awkward because
the guy did not know what part of the registration
form I should complete, he did not ask how many room
keys I needed, and he seemed confused when I asked if my
room was on the top floor as stated in my preferences.
I was also surprised that he never asked for a credit
card or ID. He did acknowledge that I was an IHG member
but it was obvious that he did not care, he only recited
the words because he was required to.
I recommend this hotel only because of its great
location for travelers on I-10.
March 25, 2016
Rated 5.0 out of 5.0 by Stan the Bears Fan As good as it gets
This location has it down.... they know how to treat a guest. The employees are super. The facilities are wonderful. We will not even look for a different place to stay when coming to Phoenix.
March 25, 2016
Rated 4.0 out of 5.0 by jdak Average experience
Hotel was comfortable, room was very clean except for some stains on the carpet
March 19, 2016