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Rated 4.5 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Noisy Rooms Very poor soundproofing. I could hear everything that was happening in the hall, the rooms on either side and the room above. I was in a room above the conference area and there was a noticeable hum/vibration coming throught the floor. Either an HVAC or kitchen cooling unit. Other than that the room was fine but I will opt to stay at the Staybridge Suites right across the street in the future. September 30, 2014
Rated 4.0 out of 5.0 by stay everything was fine...I would return to this hotel and I will continue to use Holiday Inn and Express September 25, 2014
Rated 4.0 out of 5.0 by Stay at Holiday Inn Great location close to all you need (Shops, restaurants, airport, interstate). Will stay here again September 23, 2014
Rated 5.0 out of 5.0 by AAA Hotel I have not been staying at Holiday Inns lately due to some past experiences however this Hotel is excellent ! September 22, 2014
Rated 3.0 out of 5.0 by Could be better.. You know your status, and leave the status I assume. Facility could give greater value when you review what you need to improve. You have a good team but in shortage... September 19, 2014
Rated 4.0 out of 5.0 by Great handicap accommodations Exquisite grounds and hotel decor. Appreciated available coffee and water in lobby, especially at check in. Staff was cordial and very helpful. Assisted in Finding directions to interstate for return home.Met other family members staying at the hotel without any problem. The handicap accommodations were the very best. September 19, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service The hotel is nice, clean, updated, and comfortable, but the real reason to stay here is the staff-WOW! Great customer service from the front desk to the restaurant to housekeeping. This is the way customer service should be done! September 13, 2014
Rated 4.0 out of 5.0 by Good Experience Good experience, great staff and convenient to services and area amenitites September 13, 2014
Rated 5.0 out of 5.0 by Great place to feel at home I can pcik and chose where I stay, so when I come to Grand Rapids, Holiday Inn Airport is for me. Bottom line, the people are friendly and the make you feel welcome and important. Enjoyed my time there and I shall be back. September 8, 2014
Rated 4.0 out of 5.0 by Good/Clean Hotel Clean, quite, comfortable with good location - would highly recommend September 4, 2014
Rated 5.0 out of 5.0 by Fine hotel, just the right distance from the airport Great front desk staff. Enjoyed the cookie on arrival September 2, 2014
Rated 4.0 out of 5.0 by Friendly Staff, comfortable beds Very friendly staff, always making an effort to smile and say hi. September 1, 2014
Rated 5.0 out of 5.0 by Grand Rapids Stay Overall a nice hotel. Friendly, clean and close by to anything you could want. I liked the fact that it is tucked away from the main road. Makes leaving my vehicle alone in a bigger city a little more comfortable. Although I stay at a lot of the properties throughout the us I really enjoyed this location. August 26, 2014
Rated 5.0 out of 5.0 by meeting Stayed here many times, Good clean hotel, friendly staff. August 25, 2014
Rated 5.0 out of 5.0 by Consistently reliable cleanliness and service I have stayed at this hotel 7 times over the past two years and I have to say how impressed I am at how they maintain such a high level of great customer service and cleanliness. It's been about 9 months since my last visit to this area and the level of service and cleanliness of the rooms has not changed. They are conveniently located to the airport and only minutes from downtown GR, Eastown and points south and west where my friends and family live. I always recommend this property when flying into Grand Rapids and look forward to many more trips here. August 21, 2014
Rated 4.0 out of 5.0 by Mattress was not very comfortable. Mattress was not very comfortable, but the rest of the hotel was great. August 20, 2014
Rated 5.0 out of 5.0 by great night's sleep met some friend's there after closing a real estate transaction. nice restaurant/lounge with outdoor seating available. very comfortable room. best night's sleep in a long time. August 20, 2014
Rated 4.0 out of 5.0 by Quiet and Convenient to Airport The Holiday Inn Grand Rapids Airport is very clean, quiet and convenient to the GR Airport. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable and Great Service The food was great, the staff was friendly and room was comfortable. August 12, 2014
Rated 5.0 out of 5.0 by Great for a quick stay Close to airport and food places- if you do not wish to eat at the hotel...also close to shopping area's. Staff very friendly and room and bathroom clean! Weird door in bathroom- that works as both the bathroom door and the toilet door...no fan in bathroom either. Great quiet sleep even though we were opposite the elevator. Would stay here again. Good value for money. August 6, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and great staff My family (2 adults, 2 children under 12 yrs) stayed overnight as we were visiting a family member in Grand Rapids. I would recommend this HI: the room was clean, the staff are personable and professional, and it is located in a quiet area. My kids enjoyed the pool. We used Reward points. A very nice stay :-) August 5, 2014
Rated 4.0 out of 5.0 by great service and a friendly atmosphere overall my stay was great, The restaurant needs to be improved with a better menu. August 5, 2014
Rated 4.0 out of 5.0 by Business Nice and comfortable, will stay here for business or leisure. August 4, 2014
Rated 5.0 out of 5.0 by Conveniently located Stayed for one night while on business in the Grand Rapids area. Nice, modern room. Friendly staff and clean. Overall 5/5. August 3, 2014
Rated 5.0 out of 5.0 by Nice, clean, comfortable place to stay I enjoyed the stay here the resturant that is attached was fair priced and had good food. I did not use the swimming pool or hot tub but they looked a little small. July 31, 2014
Rated 5.0 out of 5.0 by Mid Week Stay While i was in grand rapids for business i stayed in the hotel during my free time mostly. I didn't have a rental car, but there are many restaurants and businesses that are very close, about 1/2 mile. There is a restaurant in the hotel it self which i would compare to a tidy bar and grill. All the employees were looking to help out when they can, even picking me up at 10pm from the airport. July 28, 2014
Rated 5.0 out of 5.0 by Searched for this hotel I recalled staying at a "desirable" Holiday inn in GR in the past. I searched on my phone until I found the right one. It is off the beaten path just siightly, but nice and quiet. Very Clean, great beds and great service. July 28, 2014
Rated 4.0 out of 5.0 by Stay at Holiday Inn - Grand Rapids, MI, I would suggest that the Bar stay open later than 11 pm on the weekdays. July 27, 2014
Rated 4.0 out of 5.0 by great restaurant staff and service We stayed five nights here, first night at second floor, it was kind of noisy that came from upper floor room, then we moved to 3rd floor and it has no problem after that, Restaurant staffs were very nice, Hotel close shopping center, and sightseeing park, and near Davenport University where my daughter had a Volleyball training camp, July 25, 2014
Rated 5.0 out of 5.0 by Value and cleanliness The value of this hotel cannot be beat. The hotel provided a home away from home for a great price. I was also impressed with how clean the entire hotel was. July 23, 2014
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