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Rated 4.5 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by Comfortable and Great Service The food was great, the staff was friendly and room was comfortable. August 12, 2014
Rated 5.0 out of 5.0 by Great for a quick stay Close to airport and food places- if you do not wish to eat at the hotel...also close to shopping area's. Staff very friendly and room and bathroom clean! Weird door in bathroom- that works as both the bathroom door and the toilet door...no fan in bathroom either. Great quiet sleep even though we were opposite the elevator. Would stay here again. Good value for money. August 6, 2014
Rated 5.0 out of 5.0 by Very comfortable bed and great staff My family (2 adults, 2 children under 12 yrs) stayed overnight as we were visiting a family member in Grand Rapids. I would recommend this HI: the room was clean, the staff are personable and professional, and it is located in a quiet area. My kids enjoyed the pool. We used Reward points. A very nice stay :-) August 5, 2014
Rated 4.0 out of 5.0 by great service and a friendly atmosphere overall my stay was great, The restaurant needs to be improved with a better menu. August 5, 2014
Rated 4.0 out of 5.0 by Business Nice and comfortable, will stay here for business or leisure. August 4, 2014
Rated 5.0 out of 5.0 by Conveniently located Stayed for one night while on business in the Grand Rapids area. Nice, modern room. Friendly staff and clean. Overall 5/5. August 3, 2014
Rated 5.0 out of 5.0 by Nice, clean, comfortable place to stay I enjoyed the stay here the resturant that is attached was fair priced and had good food. I did not use the swimming pool or hot tub but they looked a little small. July 31, 2014
Rated 5.0 out of 5.0 by Mid Week Stay While i was in grand rapids for business i stayed in the hotel during my free time mostly. I didn't have a rental car, but there are many restaurants and businesses that are very close, about 1/2 mile. There is a restaurant in the hotel it self which i would compare to a tidy bar and grill. All the employees were looking to help out when they can, even picking me up at 10pm from the airport. July 28, 2014
Rated 5.0 out of 5.0 by Searched for this hotel I recalled staying at a "desirable" Holiday inn in GR in the past. I searched on my phone until I found the right one. It is off the beaten path just siightly, but nice and quiet. Very Clean, great beds and great service. July 28, 2014
Rated 4.0 out of 5.0 by Stay at Holiday Inn - Grand Rapids, MI, I would suggest that the Bar stay open later than 11 pm on the weekdays. July 27, 2014
Rated 4.0 out of 5.0 by great restaurant staff and service We stayed five nights here, first night at second floor, it was kind of noisy that came from upper floor room, then we moved to 3rd floor and it has no problem after that, Restaurant staffs were very nice, Hotel close shopping center, and sightseeing park, and near Davenport University where my daughter had a Volleyball training camp, July 25, 2014
Rated 5.0 out of 5.0 by Value and cleanliness The value of this hotel cannot be beat. The hotel provided a home away from home for a great price. I was also impressed with how clean the entire hotel was. July 23, 2014
Rated 5.0 out of 5.0 by Outstanding Customer service Outstanding customer service. Staff was friendly and very accommodating. July 23, 2014
Rated 4.0 out of 5.0 by Grand stay Very nice stay.Lots of accessible conveniences. All staff very pleasant and helpful. Great value. Highly recommend. July 17, 2014
Rated 4.0 out of 5.0 by VERY DISAPPOINTING BREAKFAST, BUT NICE ROOM. I received a nice price on the room and was very pleased with the accommodations, cleanliness and customer service. I was also given some breakfast vouchers (which by the way normally cost over and above the cost of the room) therefore we were looking forward to a fantastic breakfast buffet on Sunday morning. Ugghh!!! We anxiously made it down to the breakfast buffet only to find a big huge pile of greasy bacon and scrambled eggs. No pancakes, no fruit, ... no variety,... no nice breakfast buffet like we were expecting. I've seen free breakfasts at hotels better than this one. Let's just say we were very dissatisfied with the breakfast. If you're looking for a nice room, we recommend, but skip the breakfast. Take a drive down the road to one of the neighboring restaurants to have a nice breakfast the morning of your stay. :) July 16, 2014
Rated 4.0 out of 5.0 by Recent stay Good atmosphere. Rooms were clean and comfortable. July 16, 2014
Rated 5.0 out of 5.0 by Excellent front desk staff Great hotel. Comfortable and enjoyed my stay.. I was impressed with personal written greetings by Manager to welcome me and other Rotarians staying in hotel to attend CSRIYE conference. July 16, 2014
Rated 1.0 out of 5.0 by Poor customer service from staff Shower did not work in the room and staff did nothing to try to be accommodating. July 10, 2014
Rated 5.0 out of 5.0 by Hospedaje Todo muy bien durante mi estancia de negocios en el hotel, lo recomendaria a mis compañeros de trabajo, July 7, 2014
Rated 4.0 out of 5.0 by Very nice stay The hotel is very nice; clean and comfortable. I would appreciate at least a continental breakfast for the level of hotel that it is. July 3, 2014
Rated 5.0 out of 5.0 by Surprisingly Nice! I wasn't expecting this hotel to be this upscale and comfortable. It's safe to say it was probably the best Holiday Inn in which I've stayed. The first impression was impressive, the area was near many restaurants, and away from busy highways and streets. Other family members stayed at a HI Express near M6 and THIS hotel was much better in every way! The room was nearly perfect, although the view wasn't the best. The bed was more comfortable than other expensive hotels. The front desk and bar staff were exceptional and made mention of our Platinum status and gave us an upgrade even though we used points for the stay. Kudos to management and staff. July 2, 2014
Rated 5.0 out of 5.0 by Great experience! We were in Grand Rapids for a baseball tournament and stayed for four nights. The location is great, and it's easy to get anywhere. Our rooms were very clean and we enjoyed the pool and outside seating areas also. A great stay and I would recommend this Holiday Inm. July 2, 2014
Rated 4.0 out of 5.0 by Amicable hotel This hotel met expectations and provided amicable service. July 2, 2014
Rated 4.0 out of 5.0 by Hard beds but great staff Very nice hotel. Great staff and property. Very hard beds though. June 21, 2014
Rated 5.0 out of 5.0 by Room layout The room was laid out well, especially the bath area which seems to be a new design (snail shower). June 19, 2014
Rated 5.0 out of 5.0 by The feel of a resort hotel ! We truly enjoyed our stay at the Grand Rapids property. The staff were exceptionally friendly, both the interior and exterior of the hotel were fantastic, and the amenities were an unexpected surprise. We highly recommend this location and hope to get back there again soon! June 17, 2014
Rated 4.0 out of 5.0 by Complimentary Breakfast - Not The complimentary breakfast voucher offered, is only for half off. Totally unexpected compared to the dozens of other Holiday Inn's I have stayed at. June 14, 2014
Rated 4.0 out of 5.0 by Very friendly staff The staff is awesome very friendly, would be a PERFECT place to stay but carpet in the rooms were stained and so was the chair . Didn't really feel inviting. -Otherwise the lounge was nice and good food, breakfast buffet was a little torn apart but to be expected I guess they had some kind of volleyball tournament or something going on. June 12, 2014
Rated 4.0 out of 5.0 by Nice location to GR Arts Festival We were here for the GR Arts Festival. The hotel was nice. I rated the staff fair because of the bartender, Zack. We came to the bar on Saturday, hoping to watch the Belmont Horse Race. Soccer was on the TV; there were two other gentlemen at the bar; we asked Zack if he could turn the channel to the race, which would only be about 2 minutes long; he said the men wanted to watch soccer, although when we asked them they didn't care. It was clear Zack wanted to watch soccer. He had an attitude and couldn't understand why we didn't want to watch soccer and made a derogatory comment to me about it. We took our drinks up to our room to watch; I didn't want to stay in the bar any longer with Zack. This may seem petty, but the customer should be the main focus, not what the bartender wants! Otherwise, it was a very nice stay; the front desk staff were excellent!! June 11, 2014
Rated 5.0 out of 5.0 by wonderful experience This Holiday Inn was exceptionally clean and comfortable. We would recommend this hotel to everyone. We did not use any of the amenities or the dining room but would assume they match the room in comfort and ease of use. June 10, 2014
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