Rated 4.5 out of 5 by 43
Rated 5.0 out of 5.0 by Ronface2 a complaint
Very nice stay, but:
There was a room service tray sitting outside our neighbors' door for our entire 2 day stay. Very curious
January 4, 2013
Rated 5.0 out of 5.0 by Mikefromthe508 Great Front Desk Staff and Bartender
The two ladies at the front desk were excellent. Fun, cheery, and efficient. Awesome horseshoe bar with good draft choices and Anthony the bar tender was responsive and enjoyed the business.
December 19, 2012
Rated 1.0 out of 5.0 THEY LOST MY RESERVATION!!!!!!
Well, my experence started when I left home for work to be called 1 hour later and told my sewage system was not working properly and I would not have the ability to take a shower or use my restrooms for atleast 2 days. Then I made reservation at your Holiday Inn...got confirmation and took it with me. When I got to the hotel they could not find my reservation although I was holding the confirmation page in my hand...it took 2 hours for them to figure out they had no rooms left.....the night manager finally apologize and found a room that was availble at a near buy hotel which I may add only had single beds and I had my childern with me, so we had to make due with what we had because I had been at work all day and my kids were in school and needed to be ready for the next day....they did pay for my first day of stay...but the problem was.....I need to stay for two days and this expensive hotel ended up costing more than I exspected to spend....THAT WAS THE REASON I LOOKED SO HARD FOR THE DSICOUNTS I RECEIVED WITH MY FIRST RESERVATION...So I really don't think they did anything special for me because it ended up costing more than I really wanted to spend on my budget....So I will think really hard before I use you again..I just thank God I wasn't miles out of town...PLEASE FIX THAT!!!!!!!
November 15, 2012
Rated 5.0 out of 5.0 by GeneralSTL Great, convenient location!
This is my second week staying at this Holiday Inn as I'm traveling to Grand Rapids alot these days. I stayed at the Crowne Plaza-Airport on my first trip here, but this Holiday Inn-Airport is just as good, maybe even better. The rooms are nicely accomodated with flat screen TV's, the fitness center is well kept with nice new treadmills and dumb-bells, and they even provide a nice platter of cookies for guest at the front desk each weekday. Room service from Grille 29 is always served quick and hot, and the staff throughout the hotel are very friendly. The location is impeccable being just two short blocks from the bustling 28th Street with all of its restaurants, department stores, and malls. I'll be staying at this hotel each time I travel to the Grand Rapids area for work.
October 17, 2012
Rated 5.0 out of 5.0 by dadandson great place
Very good service. very good room. Did not eat there so cannot comment. perfect location
October 11, 2012