Rated 4.4 out of 5 by 76
Rated 4.0 out of 5.0 by Johnny1594 great service
Service and accomodation was awesome. I was pleased overall.
October 14, 2013
Rated 5.0 out of 5.0 The single best experience
Staying at Holiday Inn Airport in Grand Rapids was the single best experience I've ever had staying at a hotel. The staff was so kind and bent over backwards to find me transportation to and from my conference. I won't stay anywhere else.
October 7, 2013
Rated 5.0 out of 5.0 by LELEE Great Experience
My wife and I stayed at this Holiday Inn in Sept. of 2013. Of all the hotels and motels we've stayed at over the years this was the best experience.
The hotel staff greeted you with a friendly smile and hello. The room was comfortable and clean. The lobby and lounge was spacious, nicely furnished and decorated. There was coffee all day in the lobby and a room with candy and other snacks.
The food at the hotel Grill restaurant was reasonably priced and tasty.
I definitely would recommend this hotel.
October 3, 2013
Rated 3.0 out of 5.0 by Kim14 Worst breakfast ever!
Overall this is a nice property. Front desk staff very courteous and efficient. The Shuttle driver excellent. Room and property very clean. Breakfast however left a lot to be desired. It was included with our group rate, but was touted as a $9.95 value. Really? No pancakes or waffles or even a stale Danish. An old looking orange. Boxed cereal and some nasty hot cereal. Powdered eggs and some potatoes. The bacon was gone at 9am. Though they did eventually bring out more. There was NO service. We had to get up and ask for water, coffee and silver ware. We have enjoyed the breakfast at other properties in this chain. I would stay at this property again, but definitely eat my meals elsewhere.
September 28, 2013
Rated 5.0 out of 5.0 by momd8 great service and very frendly staff
location was great and the room are very good,great beds and wonderful shower in the bathroom
September 24, 2013
Rated 3.0 out of 5.0 by FlytheTail2 Nothing bad, just nothing exceptional either
I spent just one night here, arriving fairly late. Room was clean but the bathroom had several hairs on the floor. The doors slam closed very loudly (well, guests allow that to happen, unfortunately), which can awake light sleepers such as me. I was disappointed there was no perk provided as a Platinum Elite member, other than a bottle of water and a candy bar. I didn't get my request for the top floor or a room away from the elevator, which leads me to believe they don't read special requests.
September 16, 2013
Rated 5.0 out of 5.0 by hartj7 WONDERFUL Experience(s)!
My family ( myself, spouse and our four children) stay overnight about once a moth at this Holiday Inn location. WONDERFUL customer service, great food, relaxing, very clean environment and just an overall good time.
September 11, 2013
Rated 5.0 out of 5.0 by Lovavacation More then we expected
We stay at Holiday Inns frequently and have had a variety of experiences. Usually we stay at another hotel when in Grand Rapids but decided to try this hotel since our last stay down the road was noisy. This facility exceeded our expectations. The hotel is clean, contemporary and the staff was friendly and welcoming. Check in and out was fast. We had zero problems our entire stay. Our room had a very comfortable king bed, a large walk-in shower and a frig. Although labeled as airport we had absolutely no airport or street noise . We will definitely stay again.
September 10, 2013
Rated 5.0 out of 5.0 by M2B2 Friendly Staff
Still property has extremely friendly staff!!!! They welcome you as soon as you step through the door and are all smiles.
September 5, 2013
Rated 5.0 out of 5.0 by janis1949 Never fails to please
We have been staying at this Holiday Inn since shortly after they opened. Rooms are clean, comfortable, quiet and the staff is great. Love the walk in shower. We will be back in the near future.
September 3, 2013
Rated 3.0 out of 5.0 by OnTheRun30 Just to take care of the business
I have stayed a few times in this hotel before and I have been noticing (from my recent stays), that the quality of room cleaning has decrease. This last time wasn't the exception. The bed sheets weren't white spotless, and the bathroom, had hair all over. Plus during my stay, they didn't replentish my bathroom essentials like, body cream, soap, shampoo & rinse. Luckily I only stayed for a few nights. The last day, the towels weren't tightly set-up and I had my doubts as to were the towels were clean or not.
September 1, 2013
Rated 5.0 out of 5.0 by KGL1 Large Group for Family Reunion
What a truly great experience! The staff was incredibly helpful and professional. We had to adjust our 10 rooms several times over the course of a couple weeks and I can't express how accommodating everyone was to work with. The bar and restaurant servers were friendly and helpful as well.
We stay in IHG hotels from the Intercontinental to Holiday Express and this property's staff was unsurpassed.
August 27, 2013
Rated 5.0 out of 5.0 by Papa4 Good location, good service, comfortable stay
Staff was very accommodating and friendly. Room was clean and comfortable. I missed experiencing a complimentary breakfast at this location.
August 26, 2013
Rated 5.0 out of 5.0 by SpeakerDTW A nice property in a great location
The staff here is terrific and the location is surprisingly quiet because it's set back off 28th Street.
August 23, 2013
Rated 4.0 out of 5.0 by Patriot1 Always great service
I always enjoy my stay here, the staff has been more than accomodating. I love the guy with the accent that cleans my car off when it snows, I really appreciate this service. Aside from from these qualities I have especially enjoyed the "Free" drink that came with my stay. To my disappointment on my most recent visit this option was not offered any more. As crazy as it sounds this one perk made me change to your hotel from one of your competitors when I stay in GR. I am not happy with this change.
August 7, 2013
Rated 5.0 out of 5.0 by Brian78 Repeat visit and great customer service.
I've stayed at this hotel 6 times in the past 6 months and have always had an enjoyable experience. The staff know me by name, remember my preferences and are always willing to help or answer any questions I have or just ask how I've been since my last visit. The customer service is the best in the area and the hotel itself is always clean and tidy. I was there during a snow storm earlier this year and the staff even went outside to clean off my rental so that I could get in and out of the car without any hassle. Whenever I am in town, which is every 3-5 weeks, I ALWAYS stay at this property even if there are cheaper locations available. The customer service and overall experience are worth it.
August 2, 2013
Rated 5.0 out of 5.0 by SilverSpring812 Awesome Stay!
My family stayed here on our vacation and loved it. Beautiful property with A+ service, convenitently located. Would certainly stay here again and recommend to anyone looking for lodging in the area.
July 22, 2013
Rated 5.0 out of 5.0 by sophie29 New favorite place to stay near Grand Rapids
Enjoyed our stay so much last year we came back again. The room was clean and so were the common areas. The staff was friendly and attentive. Very nice overall and a good value too. The hotel is a couple of blocks from the highway so it was nice and quiet. I just wish the double rooms had queen beds.
July 15, 2013
Rated 4.0 out of 5.0 by mkberry Great Place to stay
Nice area to stay that is close to shopping with plenty of places to eat. Not far from the venue we needed downtown. Clean, friendly staff
July 15, 2013
Rated 5.0 out of 5.0 by Smg2013 Very nice Hotel and great service
My only complaint is that the clerk didn't know if I qualified for a free night and didn't know how to find out. He didn't even asked for assistance.
The rooms were great, everything else was great.
July 12, 2013
Rated 2.0 out of 5.0 by StPat Average hotel but in need of some maintenance
The room I was initially assigned to was on the 2nd floor directly above (what I believe to be) the air conditioning system for the entire hotel. The noise level in the room was well beyond what I would consider acceptable. Upon calling the front desk, I was told there were no other rooms available (even though the parking lot was no where near full). Eventually during the call, I was relocated down the hall. However, I did have to return to the lobby for a new key.
The carpet in the hallways of the 2nd floor was buckled in several places. I stumbled upon those buckles quite a few times during my 4 night stay.
As a Rewards Club Member, I am generally assigned to rooms on the uppermost level. Not at this hotel.
July 3, 2013
Rated 5.0 out of 5.0 by BRiley Great Stay
Very comfortable and spacious room, friendly helpful staff, easy check in and out, location close to mall. Bathroom was large, comfortable and updated
June 28, 2013
Rated 5.0 out of 5.0 by JM342 Comfortable, Quiet Room
We first booked a suite but decided to change to 2 King rooms for the two couples in our party. The staff was helpful and we received the change of rooms quickly.
June 21, 2013
Rated 5.0 out of 5.0 by SElemahieu Nice
The Holiday Inn was very close to to airport and clean. The staff was great, we missed the car rental time the night before our arrival and they us a ride back to the rental place.
June 20, 2013
Rated 5.0 out of 5.0 by eyeore50 Great Weekend
I enjoyed my stay for the weekend. Staff was very friendly and gracious. I found it to be very clean and comfortable. I would highly recommend it. If ever back in Grand Rapids area would return for another stay.
June 10, 2013
Rated 5.0 out of 5.0 by Mikefromthe508 Great as always
Best hotel in the area. 5:45AM flight out, front desk called me a cab and had it ready to go early AM. Wonderful service, great bar, rooms are clean and comfortable. Will be back.
June 6, 2013
Rated 4.0 out of 5.0 by Gail12 Favorite place to stay in Grand Rapids, MI!
This is my home away from home. I have stayed here everytime I travel once a month to Grand Rapids. Sadly, this last visit the room hair dryer was broken and I didn't pack mine from home due to such great service each prior visit. I went to a big meeting with my hair air drying. Do have to say I will be back but check the hair dryer before going to bed to avoid early morning surprises. Very quiet, and close to all shopping etc. Love this hotel you will too!
April 28, 2013
Rated 5.0 out of 5.0 by Lingammaha Good experience in stay
I had stayed 3 days and experiance a good and confortable stay.
All the staff are good and they guide me to stay and travel comfortable.
I greatly appreciate all.
April 20, 2013
Rated 5.0 out of 5.0 by gsldragon This hotel never disappoints!
I have been staying at this hotel for 2 years whenever my company called me over to Grand Rapids to do work at Kellogg's in GR. I love this hotel because it has all the amenities, even though I drive 20 minutes from the hotel to the job. In my recent stay, it was another wonderful experience. Jessica was a fantastic help. My room didn't have a pen, but she came right up and brought me one. And it was only a pen. The breakfast I had over there is also top-notch. I recommend this place to anyone who comes to GR on business.
April 3, 2013
Rated 5.0 out of 5.0 by Mikefromthe508 Best Hotel in all of MI
Clean, friendly, awesome. Breakfast buffet could use an overhaul, especially since it is not included in the price of the room. I'll be back in 2 weeks and wouldn't stay anywhere else.
March 26, 2013