Rated 4.4 out of 5 by 254
Rated 3.0 out of 5.0 by Richard Carrillo Downhill, dirty, dusty, and smelly Holiday Inn. What a shame.
I came here for an extended stay and arrived at night and immediately noticed a difference from the lobby.
Dirty windows, dirty carpets and dusty lobby area. I was too tired to be concerned. I checked-in, the tall blonde girl was nice. This was a plus. I checked into my room and immediately noticed the carpets are just horrible! Stained, dirty, and smelly.
I put my luggage in the closet and went to the desk and found dust everywhere. The carpets were just a total shocker. Smudges, stains, and they did not smell good. I went to the bathroom and found the shower area smelly, full of stains and mildew spots and mold spots and just smelly. I was so tired I just laid-down and went I opened the sheets, I immediately found a stained sheets that smelled like body odor and hairs from the person before me. The mattress was bumpy and uneven.
I have never had this experience with other hotels in my life and I have stayed at a lot of hotels all over the United States.
What happened? This was the Airport location too, the flagship.
I called down to the office, nicely, and told the girl the truth, this room is bad, dirty, smelly and housekeeping did not change the sheets.
I was told they were sold out.
Next morning, I went down to talk to the front desk and told the three girls.
They told me they could freshen the room.
I told them, firmly and politely, No.
This room is dirty. It needs to be vacuumed, sheets and blankets and pillow covers all replaced, dusted, and bathroom cleaned with bleach and mildew remover.
I repeated this multiple times since I was told I could not have a new room, that because I did not want to sleep in my rental car, I would like a clean room, to the standards cleanliness, a reasonable request.
I told the 2 girls at the front desk, I do not want to return 8 hours later and find my room dirty, sheets un-changed, un-vaccumed, and shower dirty.
They assured me, it will be cleaned.
Guess what? I returned about 8 hours later, house keeping did nothing,
She just made the bed and put new towels and left.
I was furious.
I called down and ask for a manager to come to the room.
The Mgr on duty came up, nice guy, and was honest with me. There have been a lot of complaints about the hotel being dirty.
He moved me to another room right away.
The new room was completely different, exactly what I am used to with Holiday Inn, a clean, tidy, fresh room, and bathroom.
I was happy, slept in a comfy bed.
Next morning, a return to a nightmare.
The breakfast had a continental buffet for purchase, not included.
ALL of the tables were dirty. Dry, crusted food on the edges, dirty chairs. Ripped chairs. Dust everywhere. Dirty windows, dusty fake plants.
Now the continental buffet. Oh my god, what a nightmare.
Pancake machine, was broken for about a month, according to the hostess/server.
You had to clean your own table and put your own plates away.
Eggs and bacon and sausage,
No pastries whatsoever, and the eggs tasted weird, and not hot.
The juices were not in a dispenser like EVERY OTHER hotel, they were in pitchers that were extremely dirty, and had crusted handles. Also, no ice machine, ice in a bucket and serve yourself.
No toast, and it was just a horrible scene.
Guess what? We crossed the street, like feet away, at the direct competition. Completely different, it was nice, pleasant, clean breakfast.
Does Corporate do any quality checks? This is just a bad place.
October 4, 2015
Rated 5.0 out of 5.0 by JR00 Good Business Location
When traveling to Grand Rapids this is a welcome stop with shuttle service provided to and from the airport. The staff is particularly welcoming and accommodating. On this visit I was able to walk via sidewalks to a local restaurant which isn't always a feature of suburban locations. I will certainly stay at this location again on my next trip to the area.
October 2, 2015
Rated 5.0 out of 5.0 by lorib05 Very clean, large rooms
Beautiful property, very clean rooms, friendly staff and excellent breakfast
September 23, 2015