Rated 4.3 out of 5 by 269
Rated 5.0 out of 5.0 by DRM-LAPD Great Counter and Room Staff
I attended the Homeland Security Conference last and was not able to get into the conference hotel so the Holiday Inn was recommended. It was just a short walk to the conference and a very pleasant stay.
May 20, 2014
Rated 5.0 out of 5.0 by Oliver2014 Great Experiance
Great place to stay for a visit to G.R., close to everything!
May 14, 2014
Rated 5.0 out of 5.0 by Tigger75 Great Location and friendly staff
We stayed here for a concert that was taking place. Excellent location to venue, restaurants. Overall great place!
May 12, 2014
Rated 5.0 out of 5.0 by Greatlakscop Very clean convenient location
We stayed at the downtown G.R. Location may 8th. The hotel staff was great and allowed early check in. The hotel was very clean with comfy rooms and beds. The hotel was within walking distance to Van Andel arena and The Bob. The area was safe and conveniently located next to US 131. The on location restaurant had great food and a friendly staff as well. I highly recommend this hotel and I'm usually pretty picky.
May 12, 2014
Rated 5.0 out of 5.0 by JDT14 Great place to stay
Your hotel staff was amazing. They were always friendly and polite. Very clean hotel close to everything we needed.
May 12, 2014
Rated 5.0 out of 5.0 by Rhobo Convenience for my needs
I recently stayed at the Holiday Inn in downtown Grand Rapids when I needed to attend to some court business. I love the location. Parking is free and convenient. I was able to walk to the court house in a matter of about 10 minutes. Grand Rapids is a beautiful, spotless downtown and it is such a pleasure to walk around. My stay was very restful. Temperature was set perfectly for sleeping or just lounging. Didn't need to adjust it at all. Nice in room refrigerator and microwave.
I always choose this location when I need to come to downtown Grand Rapids. It is a great place!
May 10, 2014
Rated 1.0 out of 5.0 by druid66 bad expierience
booked room for 1 night at group rate, used cc to hold room. holiday inn charged card for 2 nights at full price and added another 50.00$ at check in. Clerk would not adjust. would have bolted but had no other options at the time. used to rely on holiday inn, but never again.
May 6, 2014
Rated 4.0 out of 5.0 by JB12 Nice Hotel But Still Has Issues With House-Keeping
I like the hotel and location, which is why I stay here several times a year. It seems like each time I have an issue with house-keeping. These issues range from not leaving toilet paper, to not cleaning the rooms well. Issues on this trip started with the Toilet not being cleaned from the last guest, to not running a vacumn when needed..Not Good!!
I will say that the management at this hotel is very concerned about its guest and always addresses any issues that I have. Steve who works the night shift is very professional and took care of my issues right away.
May 5, 2014
Rated 5.0 out of 5.0 by Markchevy College Graduation Visit
I had to come in to town for a graduation ceremony. The hotel was very close to the Arena the ceremony was held. The hotel was an absolutely perfect choice! Not only was it close, but it was very nice and extremely clean. The staff were very friendly, and the restaurant and bar were very nice and offered plenty of choices. The price was very reasonable for a downtown hotel in the middle of many attractions. I will definitely stay here again!
April 29, 2014
Rated 5.0 out of 5.0 by mel-O Our favorite GR Hotel
The location is great, the staff is friendly and the room is clean; is there a better combination? When we come to Grand Rapids for the night, our only choice is the Holiday Inn on Pearl- and since GR is Beer City, there is a bottle opener in the room!
April 24, 2014
Rated 5.0 out of 5.0 Best place to stay in Grand Rapids
Excellent location with a great staff, comfortable rooms and a great restaurant. Very clean.
April 23, 2014
Rated 4.0 out of 5.0 by Rae Lynn Restful night, great location
Location was ideal for my trip. Nice view as spring arrived. Room was clean and comfortable.
April 21, 2014
Rated 5.0 out of 5.0 by kdmcbez Perfect location!
From the moment of arrival to departure everything went beautifully.
Being across from the tow museums is priceless and, the Douwe Egbert coffee made each morning a pleasure to wake up too!
April 13, 2014
Rated 3.0 out of 5.0 by familyof5fun great location
We enjoyed our stay. Very convenient to be able to walk to the museum and other downtown venues. Being across from the ice machine interrupted my sleep a few times. Front desk staff were extremely nice and courteous and kind to our kids. Rooms are a bit smaller than we expected but seemed very clean. We will stay here again.
April 11, 2014
Rated 4.0 out of 5.0 by Travelinginhisservice Modern and convenient
Very easy access off US 131 convenient location near attractions in Downtown Grand Rapids. Hotel was very modern and up to date. Great restaurant inside hotel, with great food. Kids eat FREE with voucher from hotel desk (unlimited) . Very nice bar and lounge area separate from restaurant if you enjoy an evening cocktail. Rooms are also comfortable and up to date. Staff was quick and efficient. They also offer museum packages be sure to check those out. Would absolutely recommend and stay. The only thing I didn't like was the pool is freezing!! Our kids braved it, but whoa! That being said the pool area is very nice and the hot tub even better.
April 11, 2014
Rated 4.0 out of 5.0 by Lovey611 Really nice hotel
Great accommodations, good restaurant and in great location. Only thing I have to say is we were sold a room in a bock. We were close enough to go home after our concert but stayed under the assumption we would be in a group of rooms together with other concert goers and were weren't even all on the same floor.
April 9, 2014
Rated 4.0 out of 5.0 by herghost Recent stay for conference
the hotel was very nice, clean, and the staff helpful and friendly. The food variety was pretty good, I had a turkey reuban that was very tasty as was the beer dip with pretzels. Beds were comfortable. Excellent availability of outlets for multiple appliances and electronics. Would stay here again.
April 4, 2014
Rated 4.0 out of 5.0 by bear1998 Great stay!!
Be back again same time next year!! Restaurant is handy and open till 9:30 pm. Great location and easy access off 131. Walking distance to Devos Place.
March 26, 2014
Rated 5.0 out of 5.0 by GR27 Great location, amazing management team
Located in an ideal spot, very close to 131 and right in downtown GR. I had a small issue, which I brought to the management team's attentention. They immediately addressed the issue and made the situation right. The follow up from Ellen was top notch. Hotels are in the service industry and issues happen, it's how you react to them that seperates you from the competition. I give mega kudos to the team on how they handled, thank you!
March 25, 2014
Rated 3.0 out of 5.0 by NAJ20 Room across from the elevator
I stayed at this hotel last week. The location is great, the hotel is nice, but I was given a room across from an elevator. The walls in the room must not have bee very soundproof because I could hear the elevator and people in the hall the entire night. I am usually a very sound sleeper, but didn't get sleep that night.
As an IHG Platinum member I am surprised that I wasn't given a better room. Also, I had reserved a king room and upon check in was informed that they were sold out. What's the benefit of being a Platinum member?
March 16, 2014
Rated 4.0 out of 5.0 by Thankyou1 Desk Manager
I travel for business all over the country and a few overseas and stay mostly at Holiday Inn properties. As a Platinum member it is nice to be able to book a room on the fly and know you will get a room upgrade if available. I normally don’t complain but at this location I just wanted to get to my room after a long day and after finishing my check in process I noticed I was getting a double bed, and politely ask for a King if available. The Desk manager Catilyn said no problem, and Yes a King is available at an additional fee. Wow, this has never happen to me before at any IHG properties, and Kings where available, but at additional charges / only this location. Manager was not friendly at all, and I would not recommend dealing with her again if you are a loyalty member of IHG. Find another hotel… It only takes one to ruin a trip… The other front desk staff members where polite and understanding, Thank You and Sorry...
March 10, 2014
Rated 5.0 out of 5.0 by Garvy934 Great Location
Would be nicer if it included breakfast. Short walk across bridge to bars and restaurants. Can be a bit noisy due to nearby highway. Staff very friendly and professional.
March 8, 2014
Rated 5.0 out of 5.0 by Carouselqueen911 Another enjoyable stay!
This hotel is top notch! Great location for the trade show I attend and always a great stay! Room is very nice.
March 7, 2014
Rated 5.0 out of 5.0 by smackthepony33 It's the best.....around.
Nothing's ever gonna keep it down.
But for real, this place kicks a lot of butt. Especially if you have a show to play at Founders or something. Jerry is one of the most helpful people I've met. I demand that everyone who works there get a raise for being so awesome. Shoot, I had Kelsey (I think that was her name) help me straighten out my IHG stuff. Since I barely use that kind of stuff, It was very appreciated that she did that. And quickly, too. Super professional staff.
And the 2pm Checkout. We needed just about every second of it. Awesome.
March 7, 2014
Rated 5.0 out of 5.0 by Rolsista Great location
Excellent location if you're interested in exploring DT GR. The room was clean and had great bedding. The bar has a good selection of MI beer and the cafe has a nice breakfast. Friendly staff and fast check out.
February 26, 2014
Rated 4.0 out of 5.0 by jeddy pool was closed
I reserved a room a month in advance for my gf birthday. Thinking it would be good to get a pool or hot tub for a night in this cold Michigan weather. The pool was room was closed on a Saturday night? Not to impressed. The hotel manager did give me a small refund and said it was posted on their website. Which means I would have to cancel my reservations which would of cost me any ways so might as well keep them.
February 12, 2014
Rated 4.0 out of 5.0 by Rodney64 Very helpful staff and a nice room.
My stay was very nice here. The front desk staff were very nice and helpful even asking questions that led to reducing the cost of the room for me as I was in town on business with a company with a corporate relationship with this hotel. The food in the hotel restaraunt was tasty and the portions were generous all at a reasonable price. When the weather is nice, there are several interesting establishments and attractions close to this hotel to visit. I do recommend this location to anyone who plans to stay in Grand Rapids.
February 11, 2014
Rated 5.0 out of 5.0 by landrover2 Great Place
I had a most enjoyable business stay at the hotel. Time did not allow me this time to visit the museums that are just across the street. The weather was snowy and cold so I ate my evening meals at the hotel each of the three nights. Excellent food and service. I really enjoyed myself.
I do have an issue with the heating. As stated the weather was snowy and cold, but my room heater never was quite up to getting the room as warm as I wanted. I was ok in the room because of the extra blankets.
February 3, 2014
Rated 5.0 out of 5.0 by keithh708 Very Nice
everything was great. The bartender in the evening was very nice. The breakfast food was very good but the prime rib dinner was just so so. The service was great both meals.
January 31, 2014
Rated 5.0 out of 5.0 by ammiller2011 excellent
I stayed there for 2 nights for my best friends wedding and had a great experience. The only thing that I was surprised on was the fact there wasn't a complimentary breakfast, considering the price of the hotel room one would think that would be included, but over all it was a great experience.
January 30, 2014