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Rated 4.3 out of 5 by 532 reviewers.
Rated 5.0 out of 5.0 by Great hotel with friendly staff Recently was in Grand Rapids for business and stayed at the Holiday Inn. Was extremely happy with the service provided and the amenities. The food in the restaurant was fantastic and the lounge area was very nice with many local beers on tap. The entire staff at the hotel from check in to check out were extremely friendly. Great stay and will definitely stay again. July 30, 2015
Rated 5.0 out of 5.0 Great hotel in the perfect location I have now stayed at this hotel several times, and it has never disappointed. The location is great, right off the highway, and you are within walking distance of everything in downtown Grand Rapids. The free parking is nice, and the property's pet policy is wonderful - just $25 per night. My only criticism is like any hotel in this downtown area, it can be pricey given the area....I think the demand is just more than the supply. July 30, 2015
Rated 4.0 out of 5.0 by Everything fine Nice to be able to park outside a downtown hotel in a lot and have easy access to car. July 29, 2015
Rated 5.0 out of 5.0 by Warm The two young ladies that worked that evening should be recognized for their Customer Service! July 27, 2015
Rated 5.0 out of 5.0 by helpful and cheerful front desk staff There was construction around the hotel and we received a phone call the morning of the day we were to check in advising us how to best enter the hotel due to construction, as the road detour signs were not particularly useful. When we arrived (with no problems with directions) we were greeeted by Audrey, one of the friendliest, yet professional, front desk stff any weary traveller would wlecome. During the stay all the staff were helpful by giving directions, assisting us, and answering all of our questions. When we return we will definately stay here again! July 27, 2015
Rated 5.0 out of 5.0 by Great Staff and Fantastic Front Desk manqger the staff was the best part of our stay , the room was very comfortable , the bed could be newer , but the overall stay was great . THe day shift front desk manger was fantastic July 25, 2015
Rated 3.0 out of 5.0 by Poor Staff attitude The location was great. However it would have been nice to be advised beforehand of the construction around the hotel. It took us about 15 mins to get into the facility due to all the detours posted. The room was very comfortable and clean. However the worst part of our stay was the attitude of the staff. There seemed to be an unwillingness on their part to engage with us, which left us with a feeling of being unwanted. Overall the customer service was close to unprofessional. We later stayed at a different hotel in Saugatuck, where the staff was absolutely wonderful and the property was great. July 25, 2015
Rated 5.0 out of 5.0 by great location This hotel was within walking distance of museums and restaurants in downtown Grand Rapids. It was clean and quiet. A very relaxing place to stay. July 23, 2015
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