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Rated 4.4 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 by Stellar Customer Service The night manager on Saturdat, October 19 is the greatest employee! He deserves a medal! I am pregnant and seved as DD for some intoxicated guests to the hotel. My worst nightmare, someone vomited in my car. The thought of that smell "marinating" overnight made my preggo belly sick! Your manager lent me cleanser, towels & odor eliminator. He was so sweet and helpful, and sympathetic! Thank you so much for the wonderful service. Also....we ate breakfast both mornings and had late night snacks Saturday, every waitress we had was amazing! So friendly! October 23, 2013
Rated 4.0 out of 5.0 by Nice, new place in middle of GR Nice place, seems like everything is very new. Friendly staff. Nice AC controls in room, not the ON or OFF that you find in so many places. Parking on site. Restaurant is just average. Frozen stuff cooked up. Service was a bit slow. About what you expect from a smaller hotel. Walking distance to lots of things. Expressway is RIGHT outside, but we didn't hear it in the room. Good value, would stay there again without hesitation. Pool is really small, but fine for a relaxing dip, or if you have kids. Don't plan on swimming laps. October 23, 2013
Rated 5.0 out of 5.0 by Great Service, Comfortable bed, Clean room In the heart of downtown Grand Rapids and the Grand Valley State University Pew Campus. Great location, safe, scenic neighborhood. October 20, 2013
Rated 5.0 out of 5.0 by very enjoyable stay We weren't sure what to expect when we booked a room, but was pleasantly surprised. The room was very clean and fresh looking. It was very quiet and relaxing although the hotel was totally booked for the last weekend of Art Prize. The staff was extremely helpful and friendly and when we went to the grill for breakfast the next day we enjoyed a very delicious meal. The staff at the grill was extremely warm and welcoming. We did not use the pool, but we did go into the area and looked at it. It did seem on the small size but it was clean and well kept up. I would highly recommend staying here and we will be doing so again. October 11, 2013
Rated 5.0 out of 5.0 by Dog Friendly The hotel staff was very accommodating and we also took our big German Shepherd with us. Although the dog would have enjoyed more floor space - it was cozy, clean, and comfortable. I look forward to going back without the dog or kids. October 9, 2013
Rated 5.0 out of 5.0 by Completely competent This was my first stay at this Holiday Inn. You self park your car, which I much prefer to valet parking. The room was clean and well appointed. It is directly across the river from downtown Grand Rapids. The staff was pleasant and efficient. A good place to stay. October 8, 2013
Rated 4.0 out of 5.0 by great stay I've stayed here several times, rooms claen and bed comfortable. Great location downtown GR everything pretty much in walking distance and if its not use their free bike rental. October 7, 2013
Rated 5.0 out of 5.0 by Clean and comfortable. Our room was clean and the bed was comfortable. Pillows were very cushy and nice. The desk staff was friendly and helpful. We had a great stay and would come back again. October 4, 2013
Rated 5.0 out of 5.0 by Great place to stay for ArtPrize 5 gals roomed together for one night. It was perfect. Clean. Beds were comfy. Attendent on our floor quickly got us a new coffee maker when ours wouldn't work. We got to park for free for 2 days in the hotel lot. Great location for artprize venue. Swam in the pool the morning of our second day. Couldn't have been better! October 4, 2013
Rated 5.0 out of 5.0 by Great Location, great service and clean rooms The location of Downtown Grand Rapids works great for visiting Art Prize. October 3, 2013
Rated 5.0 out of 5.0 by Wonderful! My wife and I just got married in GR and used Holiday Inn as our hotel for wedding blocks. They were so accommodating. They were able to get rooms ready for early check in (no guarantee though, which we didn't expect) but they came through. My wife and I wanted room service after the kitchen was closed, and they opened it up with a limited menu just for us (again, they don't usually do this, but they made an exception). The staff went out of their way to make this experience memorable. Our server at the hotel restaurant was so personable, and the bartender even poured us a drink about 15 min before he opened. I would recommend this hotel to anyone! October 2, 2013
Rated 4.0 out of 5.0 by Loved Grand Rapids - Poor Customer Service Great place to stay while visiting Grand Rapids. We looked forward to having a relaxing breakfast at Pearl prior to spending the day at the art festival. Gave name to hostess for table. After 30minutes we checked with hostess - are name was never put on wait list. They never offered us to get the next table but were going to put us on the bottom of the wait list. Instead of accommodating us for their error they told us were the Big Boy was down the street. Poor Customer Service - if you stay here don't plan on eating at their in-house Pearl restaurant. October 2, 2013
Rated 5.0 out of 5.0 by Art Prize Locatipon for Art Prize was excellent. We will stay here again next year. Staff was very helpful and friendly. The accomodations were very nice and while they could not be considered spacious, they were enough to suit our need. October 2, 2013
Rated 5.0 out of 5.0 by Great lodging for Art Prize Perfect location. Fair price considering the competition. Helpful staff. Free parking. An in-room refrigerator and microwave. Comfortable bed. Clean bathroom. Fluffy towels. What more could you ask for? October 1, 2013
Rated 4.0 out of 5.0 by Location and parking a plus. Stayed here for 3 nights during Art Prize. Overall very comfortable but traffic noise was wicked. Did not get a lot of sleep. Bed and bedding were above average and room was clean. Would like to see plastic liners in the waste baskets. If you have something wet or sticky to throw away (i.e. apple core etc.) it can get a bit gross. Our basket was emptied but not wiped out. Great location, you can walk to most venues and staff for the most part friendly and knowledgeable. Would stay here again....will bring ear plugs. :) October 1, 2013
Rated 4.0 out of 5.0 Great place to stay I had a nice time. People in reception really helped when needed. Regards. September 30, 2013
Rated 5.0 out of 5.0 by Nice stay Great value for downtown Grand rapids. Canw alk to everything! Updated hotel, nice bar and restaurant. September 29, 2013
Rated 5.0 out of 5.0 by Great Room on a Busy Weekend We stayed at the Holiday Inn during the first weekend of Artprize in Grand Rapids. Even though we arrived early (noon), the girls at the Front Desk were able to check us in right away. They were also very helpful in giving us information pertaining to the Artprize event going on that weekend. Our room was spotless and the beds were so comfortable after spending 8 hours that day wandering around the City looking at the art exhibits. I would recommend this hotel to anyone wanting easy, affordable access to events in the Downtown area. September 25, 2013
Rated 5.0 out of 5.0 by Great home base for Art Prize This was a very comfortable hotel with friendly, helpful staff. It was the perfect location for walking downtown to view many of the Art Prize entries. Our room was clean and quiet. September 24, 2013
Rated 3.0 out of 5.0 by Noisy neighbors We had a lovely room and enjoyed the hotel a lot. Unfortunately, the walls were too thin to keep out the noise coming from the room next door basically all night long. The laughing and yelling sounded like it was right at the foot of our bed! Realized that there wasn't much that could be done but it was disappointing. September 24, 2013
Rated 1.0 out of 5.0 by Great Location Overall a pleasant stay. Nothing notable stands out or detracts. We have stayed at this hotel the past thee years during Art Prize and will continue to do so in the coming years. September 24, 2013
Rated 5.0 out of 5.0 by wonderful location A friend and I selected this Holiday Inn because of the location for a stay during Art Prize. It was perfect for walking to many places in downtown Grand Rapids. I'd suggest a night light for the bathroom; the wall switch is in the entry way and not convenient. Otherwise, everything was fine. Staff was very friendly. September 23, 2013
Rated 5.0 out of 5.0 by Super Staff Your Staff was friendly, helpful and actually looked as if they enjoyed what they were doing.......and did it well. Keep them happy, as it is your biggest asset in the end. September 12, 2013
Rated 4.0 out of 5.0 by Accommodating front desk We stayed at this hotel for 1 night while attending a wedding. The staff were all friendly and very accommodating. When we returned to the hotel after the wedding reception, we sat in the lobby for a few hours chatting with friends. One of the staff even got a few extra chairs so we all could be comfortable. Our only complaint was the rooms seemed a little dark. September 11, 2013
Rated 5.0 out of 5.0 by Great Location! We choose to stay at the Holiday Inn because it was a perfect location to visit our child who is at college. We were able to walk all around down town. The room was very spacious and clean. The beds were comfortable. We enjoyed the pool and jacuzzi every night. The hotel was beautifully decorated and staff were very help and friendly. September 5, 2013
Rated 5.0 out of 5.0 by Great experience here on Labor Day weekend. The hotel is in a great location, right across the Ford Museum. Staff was friendly and room/sheets seemed clean. I love that they have a bicycle checkout and that there is a riverfront bike path adjacent to the hotel. There is also free parking, nice pool/gym area. The only issue I had (which was minor) was that the bathroom was tiny. I would still recommend this hotel. September 5, 2013
Rated 5.0 out of 5.0 by Great customer service The hotel is nice and adequately clean. The beds are comfy. What really sets this hotel apart are the staff. The ladies behind the front desk were very warm and friendly. When my stepson accidentally hit his head on the car door and was crying, they went out of their way to bring him cold water and a treat to help him calm down. The restaurant and bar staff were also very friendly and helpful. This was our second time staying at this hotel and we'll definitely choose it for any future stays in Grand Rapids. September 4, 2013
Rated 5.0 out of 5.0 by Second Stay and planning to come again This was my second stay at the Grand Rapids Downtown Holiday Inn and I could not be happier. From the welcoming staff to the superbly tidy rooms, I am looking forward to staying here again. The food in their restaurant was delicious and the items in the lounge area were so convenient! The location of the hotel is also quite perfect. We were able to walk downtown instead of driving, most of the time, which was an added bonus!The staff was always so warm and accommodating. Another great thing they did was gave me a coupon for $4 towards the restaurant or the lounge just for being an IHG Rewards Member! I love Grand Rapids and love the hotel we always will chose to stay at. September 4, 2013
Rated 1.0 out of 5.0 by surprised i have been using Holiday inn from last 3 years but this time i was surprise. i was searching for a power outlet and found so much dust all around furniture. sneezing all night then in morning when i woke up and i found few insects flying over me , i have never seen those before. i took all those to reception and complained about those and left the hotel ..... i would never stay in holiday inn down town grand rapids. there is another at alpine ave grand rapid. September 2, 2013
Rated 2.0 out of 5.0 by Great location but poor overall value. The hotel is located close to downtown and is clean and tidy. However, I had trouble sleeping because the AC sounded like a freight train and ran all night. Also, for the high price paid, breakfast should have been included, the beds should have been queen size, and the bathroom bigger. I would not recommend this hotel. August 30, 2013
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