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Rated 4.3 out of 5 by 350 reviewers.
Rated 4.0 out of 5.0 by comfy and convenient Nice, quiet, and comfortable rooms! was located with easy access to downtown events and venues. Does not have the usual free breakfast, but has restaurant on site. I did not eat at on-site restaurant so cannot comment on that. I would have liked to have at least complimentary coffee in the lounge; there is a coffeemaker in the room, but it is very small. The area does have several other places for coffee/breakfast that are only a block or so away. Pool June 26, 2014
Rated 5.0 out of 5.0 by Great Stay! My stay at the holiday inn was great! The staff was friendly and the hotel was close to downtown! Great value overall! June 25, 2014
Rated 5.0 out of 5.0 by Relaxing Weekend I stayed at Holiday Inn Grand Rapids because of its close proximity (walking distance) to many spots I wanted to visit in the city. Because these destinations included the consumption of alcohol (Founders Fest) I wanted to stay close enough to walk and not use a car or have to rely on a taxi. Check in was very easy, the desk personnel were warm and friendly. IHG Club Status was recognized and bonus points were posted to my account. The hotel was clean and well maintained. The room included a small dorm-style refrigerator and microwave which came in handy. The room - like the common areas of the hotel - was clean, freshly appointed, and issue-free. Most importantly - the temperature control worked properly and the room was dark enough to get some great sleep. An issue-free stay in a comfortable room means I will be back each time I visit Grand Rapids. June 25, 2014
Rated 3.0 out of 5.0 by Just OK I've stayed at this Holiday Inn lots of times in my past. It's not Downtown GR, but not far, thus the value. However, according to the front desk staff, they stated that IGH has made some minor changes. While minor, they are dissatisfying! When I used to stay, the front desk staff would ALWAYS give me 2 bottles of water (no questions asked) and a choice between extra bonus points or free items/drinks at the food place within the building. This time, I was given "IGH has eliminated all of those items". With no additional explanation. I travel a ton! The bottled water is nice just to bring with you on the road or to appointments. Granted they only cost ~$1 each, but at the sundry shop, in house, they are considerably more expensive. Also, the coupons/food vouchers aren't that big of a deal, but nice to receive as a gesture. I have to say, this puts this Holiday Inn on par with others and I may look to other places to stay. There are a ton of options in GR, this was my "go to" place, always. That has changed. - Bummer. June 24, 2014
Rated 4.0 out of 5.0 by Stayed for wedding next door in Grand Rapids Public Museum It was wonderful to be able to stay there. I felt getting a group code should have been more beneficial to my guests and I. I felt there should have been a group rate discount or at least given me a free night or something. I was only allowed to book 10 rooms for guests and they filled really fast and I couldn't add more. Some of my guests missed out on staying over after the wedding. It was a great room and having multiple to get ready in was very handy. June 22, 2014
Rated 5.0 out of 5.0 by Great place to stay and enjoy downtown Stayed for business reasons and had a great experience. From the minute I walked into the lobby, the staff were pleasant and welcoming. The room was perfect, clean, comfortable, spacious and relaxing. Short walk across bridge brings you right into downtown Grand Rapids. It was a beautiful night with plenty of places to eat. Had breakfast at the Pearl Street Grill and both the food and service were excellent. Anytime I am back in Grand Rapids, I will be making this a perferred place to stay! June 20, 2014
Rated 5.0 out of 5.0 by Great stay, fabulous staff. Maybe a tiny bit pricey... Stayed for a conference during June of 2014 and had a great stay. I slept wonderfully, the accommodations were really quite nice and clean. I have to say that the staff members were super kind and helpful. June 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. The room was very bright at night because there were no room darkening shades. June 17, 2014
Rated 5.0 out of 5.0 by Excellent Stay Great location. Friendly staff. Welcoming. High end lobby. Very clean. June 16, 2014
Rated 4.0 out of 5.0 by Friendly staff and attention to detail Front desk staff followed through on sending me a detailed room service food order receipt that I needed for my business expense report. It showed up in my email promptly and without need for my to call and inquire. June 16, 2014
Rated 5.0 out of 5.0 by Great hotel! I really did love my stay here. The poor sleeping conditions would be due to the massive amount of light coming in from the hallway. I am someone who needs total darkness to sleep well so I would recommend that others bring a sleep mask if they have a similar need. Also if you like really firm pillows, bring your own. Restaurant was great. LOVED the BBQ pizza and being able to order and bring it to my room was a huge plus. Beautiful view of the Grand River. Overall it was a great hotel. Would for sure stay again. June 14, 2014
Rated 5.0 out of 5.0 by Full service urban hotel advantages The lobby directs me directly to a well staffed and knowledgable front desk staff. They actually know how to tell me how to get on the free way and how to find 3 places to eat within walking distance. The bar food service was great in terms of service/quality/choice and hours of operation. As a non-alcohol user, I felt welcomed and a part of the atmosphere. I was able to work there for 3 hours with all of the advantages of being out of my room, eat, sip coffee, glance at sports/news without loud sounds... in an inviting public space. Not Starbucks or home - but close (to Starbucks). Only suggestions would be better discount and USA Today delivered at the door for Priority Club folks. Also, you ight put a sign up at the sliding-glass-door-room with the solid doors. Funny! (You could sign the glass and call it a work of art!) Parking is great. Lots of carts that work. Two museums next door. Great staff! Third multi night stay for me next week for business. - Boyd June 11, 2014
Rated 5.0 out of 5.0 by Overall service I totally enjoyed my stay at your hotel. The staff throughout the hotel was helpful in every areas. Our breakfast was both quick and delicious. I will make it a point to use your facility any time I need to spend a night in GR. June 10, 2014
Rated 5.0 out of 5.0 by Last minute accomidations for Pre-surgical apmt I was very impressed with the courtesy of the hotel staff and their understanding of my last minute arrangements and cancellations. The staff from the dinning lounge was also very courteous and she went out of her way to provide after hours services for me upon my asking. I will gladly book here again should the need arise for me to have to be in the area for the reasons that I was. June 9, 2014
Rated 5.0 out of 5.0 by Staff is top-notch I have stayed at this Holiday Inn three times now and each time it has been a very pleasant experience. I love the location for my needs. What stood out this time was the time that Samantha took to try to get me rooms reserved for the next three months when I must return to Grand Rapids. I understand that this is a busy time of year but I was extremely disappointed that I could not reserve rooms with the government rate for my return requirement to serve on a jury. She did however suggest places nearby and I was able to reserve rooms there. June 6, 2014
Rated 4.0 out of 5.0 by Very friendly and courteous staff Staff was very friendly and helpful. Rooms were clean. Great location for downtown Grand Rapids walking. Free parking is great. Just a bit expensive - but overall seemed to be a decent value. June 5, 2014
Rated 4.0 out of 5.0 by Good hotel This hotel property is very clean and in a great location to get to many downtown venues. The ability to park there for the day was a great perk! Check in was great with very helpful staff. The location is also a con as we were in the very last room in the hallway, which is right along the 131 Highway. This made for a very noisy night. They may want to make sure that when they place the express check out receipt under your door that they only leave one. We also got the receipt for a room 10 rooms away. I happen to open it first and was surprised at the difference in room rates. June 3, 2014
Rated 5.0 out of 5.0 by Comfortable experience and good value for money Very good hotel. Great service, nice, new gym. The hotel was fairly priced - especially the room serivce. All the basics and then some. For the money, i highly recommend it. June 1, 2014
Rated 5.0 out of 5.0 by Great place to stay Nice staff. Noises from the nearby freeway were a bit annoying but everything else was excellent! June 1, 2014
Rated 4.0 out of 5.0 by Nice option in downtown Grand Rapids Our stay was for 2 nights to begin our pilgrimage to as many Michigan micro-brews as possible. It was during the Memorial Day weekend so I'm sure prices were a little inflated. This hotel is the only one we found downtown that did not charge for parking (the others averaged $16 / night). Check in and check out were friendly and painless. The hotel and grounds were clean and attractive. There is a small restaurant and a separate bar in the hotel that we did not use, so we have no idea about prices or quality. We had a King room with a mini-kitchen and TV area. The room was plenty big enough for our needs. We booked late, and ended up with a room right across from the elevator ... when people were getting on and off the elevator we could hear them clearly. Luckily there wasn't much late night activity. The bed was comfortable except for the combination comforter / blanket that most hotels are going to ... and I totally HATE. You end up being either too hot under it, or too cold if you push it down. The thermostat seemed to have a mind of its own, changing temperatures on us. One downside of the hotel is it is directly by US 131, so road noise can be an issue. We turned the fan on to blow constantly and that helped, along with the bellies full of beer we had when we got back to the room. The hotel is an easy walk to most if not all of the downtown attractions. Overall, we were happy with our stay, would recommend the hotel to others, and will consider staying here again the next time we're in the area. May 31, 2014
Rated 5.0 out of 5.0 by Older property but nice remodel At check-in, staff was very patient & helpful. Excellent location within walking distance to most of what downtown has to offer, and right at the ramp from the highway. Even though the hotel was full for the night, never heard any noise in our room. Room & bathroom were a little smaller than traditional Holiday Inn Express rooms we are accustomed to. May 21, 2014
Rated 5.0 out of 5.0 by Great Counter and Room Staff I attended the Homeland Security Conference last and was not able to get into the conference hotel so the Holiday Inn was recommended. It was just a short walk to the conference and a very pleasant stay. May 20, 2014
Rated 5.0 out of 5.0 by Great Experiance Great place to stay for a visit to G.R., close to everything! May 14, 2014
Rated 5.0 out of 5.0 by Great Location and friendly staff We stayed here for a concert that was taking place. Excellent location to venue, restaurants. Overall great place! May 12, 2014
Rated 5.0 out of 5.0 by Very clean convenient location We stayed at the downtown G.R. Location may 8th. The hotel staff was great and allowed early check in. The hotel was very clean with comfy rooms and beds. The hotel was within walking distance to Van Andel arena and The Bob. The area was safe and conveniently located next to US 131. The on location restaurant had great food and a friendly staff as well. I highly recommend this hotel and I'm usually pretty picky. May 12, 2014
Rated 5.0 out of 5.0 by Great place to stay Your hotel staff was amazing. They were always friendly and polite. Very clean hotel close to everything we needed. May 12, 2014
Rated 5.0 out of 5.0 by Convenience for my needs I recently stayed at the Holiday Inn in downtown Grand Rapids when I needed to attend to some court business. I love the location. Parking is free and convenient. I was able to walk to the court house in a matter of about 10 minutes. Grand Rapids is a beautiful, spotless downtown and it is such a pleasure to walk around. My stay was very restful. Temperature was set perfectly for sleeping or just lounging. Didn't need to adjust it at all. Nice in room refrigerator and microwave. I always choose this location when I need to come to downtown Grand Rapids. It is a great place! May 10, 2014
Rated 1.0 out of 5.0 by bad expierience booked room for 1 night at group rate, used cc to hold room. holiday inn charged card for 2 nights at full price and added another 50.00$ at check in. Clerk would not adjust. would have bolted but had no other options at the time. used to rely on holiday inn, but never again. May 6, 2014
Rated 4.0 out of 5.0 by Nice Hotel But Still Has Issues With House-Keeping I like the hotel and location, which is why I stay here several times a year. It seems like each time I have an issue with house-keeping. These issues range from not leaving toilet paper, to not cleaning the rooms well. Issues on this trip started with the Toilet not being cleaned from the last guest, to not running a vacumn when needed..Not Good!! I will say that the management at this hotel is very concerned about its guest and always addresses any issues that I have. Steve who works the night shift is very professional and took care of my issues right away. May 5, 2014
Rated 5.0 out of 5.0 by College Graduation Visit I had to come in to town for a graduation ceremony. The hotel was very close to the Arena the ceremony was held. The hotel was an absolutely perfect choice! Not only was it close, but it was very nice and extremely clean. The staff were very friendly, and the restaurant and bar were very nice and offered plenty of choices. The price was very reasonable for a downtown hotel in the middle of many attractions. I will definitely stay here again! April 29, 2014
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