Rated 4.3 out of 5 by 163
Rated 5.0 out of 5.0 by SpartyRich Great room and location
The room was great--clean, great bed, good towels--the staff is extremely friendly and helpful. The location is great. Right off 131 and within walking distances to most downtown locales.
February 8, 2013
Rated 5.0 out of 5.0 by Uhura Loved it!
What a great property! We enjoyed our stay here from the free parking to the tasty breakfast at the on-site restaurant. I can't say enough about the friendly and helpful staff--they really made us feel welcome. We will be staying here whenever we return to the Grand Rapids area!! This place is super clean, very well maintained, has fast elevators, and is located right across the river from everything. While very near to the expressway ramp, we never heard any traffic noise from our room and slept great! I really appreciated that the heating unit maintained our room at the constant comfy temperature all night--without going on/off all the time. We'll be back!
January 29, 2013
Rated 3.0 out of 5.0 by PETEG Restless Night
Odd room layout and a really mediocre bed.
Four really small pillows on the very hard and uncomfortable bed.
January 25, 2013
Rated 4.0 out of 5.0 by musicteach No free breakfast
i was so disappointed that this hotel didn't have a free breakfast. That made not such a good value for me. The staff was excellent though. They were very helpful and friendly. I enjoyed my stay.
January 24, 2013
Rated 5.0 out of 5.0 by DJGSANG Awesome location!
Besides spacious, comfortable rooms, this hotel boasts a fabulous downtown location! There are plenty of dining, entertainment, and recreation options within reasonable walking distance! There's no other place we stay in the Grand Rapids area!
January 21, 2013
Rated 5.0 out of 5.0 by Michbowler Best in Town
I have been a guest for 10 years going from dump of a Days Inn to a beautiful renovated Holiday Inn. The staff is great, the Prime Rib is a deal, and the location is spot on. You will not receive a fake staff like the JW!! Quality normal caring people at this place for a decent price. I will not stay at any other place!! Sweet Dreams!
January 19, 2013
Rated 4.0 out of 5.0 by Smiley85 Nice Hotel, Good Location, Excellent Food
This was my first time staying at the hotel. I liked the location right off the expressway and how close it is to the DeVos Place.
Most Holiday Inn Expresses I have stayed at lately have Direct TV in HD. This hotel does not and I was disappointed with the channel selection.
Check in was very long. About 7 or 8 guests walked in around 6 PM and there was only one person working the front desk. I was the last of the group and it was only after I checked in that another employee showed up.
I was disappointed I was not recognized as a platinum member.
I cannot recall the name of the restaurant but the food was excellent. Whether I stay at this hotel or not, the next time I'm in Grand Rapids I will go back and order the Walleye!!!
January 15, 2013
Rated 5.0 out of 5.0 by ITGuy11 Great hotel
I stay at this Holiday Inn on a frequent basis, and it is one of the best. Friendly staff, good service, clean rooms and lobby.
Good location, and a great value!
January 15, 2013
Rated 4.0 out of 5.0 by djnjen Good stay
Stayed 1 night at GRR Downtown. The room was clean, staff was friendly and the property is in a convenient location downtown. I would recommend this property to others.
January 15, 2013
Rated 4.0 out of 5.0 by Jose1988 Good time
The hotel rooms were fairly expensive for a holiday Inn.
They did not offer a free breakfast in the morning.
January 8, 2013
Rated 5.0 out of 5.0 by Thai Very nice hotel, great location, excellent staff.
I've been staying here for more than 10 years - it has been a Holiday Inn for maybe the last 3 or 4 years. I stay at this hotel whenever I am in Grand Rapids - last year (2012# I stayed here 32 nights. I've never had a bad experience here, it hasn't always been perfect but the issues have been very few and minor. As an example - one stay the air conditioning wasn't working well, after verifying it needed repair I was moved to another room immediately. The staff from the front desk to the housekeeping people to the maintenance staff have always been very friendly and helpful. And, they do a great job keeping the place neat and clean. There are so many places to eat in this area that I rarely eat at the hotel, but the couple of meals I did have were very good. It is in easy walking distance to the downtown businesses, across the street from 2 museums and only a couple blocks from DeVos Hall, VanAndel Arena, The GR Art Museum, GR Civic Theatre, and much more .... a perfect location to stay. And I LOVE the fact they have a real parking lot - I have a hate relationship with parking structures. #and they hate me !) I would recommend this hotel to anyone wishing to stay in the downtown area.
January 6, 2013
Rated 5.0 out of 5.0 by TTDougherty Excellent Hotel and Staff
We had a large group staying for the weekend to attend my daughter's graduation at Van Andel Arena. It was a short walk across the pedestrian bridge to get to the arena as well as many great restaurants and pubs in downtown GR. There was also no charge for parking your vehicle. The staff couldn't have been nicer and more helpful during our stay. It was snowing the morning of the graduation ceremony, so I asked the staff to get us a couple of cabs to drop us off at Van Andel and it only cost $3.50 per cab! I would definitely recommend this hotel if you need to stay in downtown GR.
December 15, 2012
Rated 5.0 out of 5.0 by Hreif Felt like home
We Recently stayed here for our competition at Gymnastics on the Grand. Not only were the staff friendly and extremely accomidating, The food on the resurant was absolutly amazing! The pool area was clean and the lobby as well. We will definitley be staying here agian in the upcoming years. My family and I had a great time! the location is amazing as well :)
We had an issue and our toilet over flowed, the staff was there withing minutes. Fixed the problem, cleaned it up and sanitized the room! <3
Thank You holiday Inn!!!!
December 13, 2012
Rated 4.0 out of 5.0 by Brian001 Central location.
Just attend a conference in Grand Rapids was lucky to stay at the Holiday Inn. The location was great easy to find and was in walking distance to all the downtown area.
December 10, 2012
Rated 4.0 out of 5.0 by James9874 Good bed & good location.
This was a very nice hotel that gave me a quick access to the downtown. Nice staff, no hassle, everything I needed.
December 7, 2012
Rated 4.0 out of 5.0 by ddrddr Very nice and friendly atmosphere
We were very pleased with the accommodations, the restaurant, the pool and the staff. The hotel is within walking distance of everything in Grand Rapids. We would definitely stay here again.
December 7, 2012
Rated 5.0 out of 5.0 by fourjs great location, beautiful property
Stayed for a gymnastics competition and received a great rate. Rooms were clean and comfortable and property was immaculate. Location is great. 2 min walk to relax by river or cross bridge to downtown. Did not use restaurant or room service.
December 7, 2012
Rated 5.0 out of 5.0 by IanGlover Great location!
The Holiday Inn in downtown Grand Rapids not only offers good value but also a great location near the Gerald Ford Museum and the Grand Rapids Museum. The breakfast is great and the hotel is very clean and comfortable.
December 6, 2012
Rated 5.0 out of 5.0 by Luella Overnight in GR
The hotel is easy to get to offHWY 131. It is also easy walking distance to downtown and GVSU!
December 5, 2012
Rated 5.0 out of 5.0 by travelinBFFs Great Hotel - Highly Recommend
Beautiful city, wonderful atmosphere and fantastic service. They made our little gymnasts feel special. Thanks so much!!!
December 5, 2012
Rated 5.0 out of 5.0 by Alex123456 Excellant Service, Good Room, not so great food.
This holiday inn is in a great location and the rooms are exceptionally clean. The room was standard fare for what I expect in a hotel in reference to the amenities and features. What stood out most to me was the professionalism of the staff they were all dressed exceptionally well and were super friendly. I was checked in by Rachel who even called the room a few minutes after i got settled in just to make sure everything was to my liking what great customer service. I also had the unfortunate idea of ordering room service I ordered the bacon cheese burger (I believe that is was called the pearl street burger?) that turned out to be a mistake the bun tasted stale and the burger tasted like it had freezer burn. Also its not a big deal but I was surprised to find that you did not have a pay per-view system as I thought about checking to see what new releases you might have had to watch. Despite the lack of pay per-view and the terrible food the exceptionally clean room and the GREAT customer service will keep me coming back to this hotel every time I am in town even if I have to eat somewhere else.
December 4, 2012
Rated 5.0 out of 5.0 by Lisam71 Great Stay
I was very impressed with everything on our stay at the Holiday Inn Grand Rapids on Pearl Street. Every employee we came across was polite and helpful. More importantly, they seemed like they enjoyed working there. That is not something I usually come across in a hotel stay. We will definitely use this hotel again when visiting Grand Rapids.
December 4, 2012
Rated 2.0 out of 5.0 by Min67 Great staff but ...
Your staff was wonderful in all ways ! We felt safe and
were able to sleep comfortably. The mattresses were
great but the pillows so uncomfortable; the worst we've ever experienced in a hotel. The restaurant was a great
disappointment but again, I'd like to emphasize - your
employees were outstanding !
December 1, 2012
Rated 5.0 out of 5.0 by jd1982 WHAT A WONDERFUL BREAK (refuge)
I never write reviews but I felt compelled to since i had such a wonderful time. I stayed for one night to get away from Toronto and just unwind and the stafff and room could not have been any nicer. So relaxing. The river was beautiful. The town was lovely. The food in the hotel (crab cakes and drinks) were perfect! What a great experience. I will be coming back in the spring for sure and can't wait. Keep doing what you are doing!!! Just lovely!
November 25, 2012
Rated 4.0 out of 5.0 by Travelendude Comfortable bed and good customer service
The bed was very comfortable to sleep in.
We had an issue wit the room and management was quick to take care of it.
November 19, 2012
Rated 4.0 out of 5.0 by AudreyJean Nice place to stay, but lack of Continental Breakfast a disappointment
I enjoyed my stay at this Holiday Inn, Downtown Grand Rapids. The rooms were clean and inviting, the facilities were new and spotless, and I slept very well. However, when I travel, a continental breakfast is a must. The lack of a continental breakfast - even a small one - at this location put a damper on my stay. But if you are looking for a great place to stay and aren't a breakfast eater, this Holiday Inn is for you.
November 17, 2012
Rated 5.0 out of 5.0 by Adam1987 Very nice property!
I really enjoyed my stay at the Grand Rapids Holiday Inn. I was attending a conference at the event center right across the river so this was a very convenient location for me. The staff was friendly and the room was nice. No complaints!
November 14, 2012
Rated 5.0 out of 5.0 by Melissa78 Wonderful hotel!
I travel quite often for work and this was one of the best experiences I have had. The room was beautiful, updated, very clean. And the view was great too. I had room service and the food was very good, and a great price (not like some hotels charge a ton of money for room service, this was very reasonable). And the lady who brought the room service was very friendly and funny. A great experience - would definitely stay there again if I was coming to Grand Rapids.
October 26, 2012
Rated 4.0 out of 5.0 by JB77 Quick & Easy
The staff was professional and friendly. Very helpful in answering our questions about the area, etc. The restaurant on site is excellent and the food is very good with great selections and wonderful price points. The servers were friendly and efficient. Very Enjoyable. I would stay there again.
October 24, 2012
Rated 4.0 out of 5.0 by RandA Good location for enjoying the downtown area
This hotel is conveniently located for enjoying all the entertainment that downtown GR has to offer. The rooms have been updated to a modern style. My dislike is that they do not have free coffee for guests in the lobby.
October 21, 2012