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Rated 4.3 out of 5 by 319 reviewers.
Rated 4.0 out of 5.0 by Second Stay. Consistant Quality. Bring Ear Plugs. Staff in the ENTIRE facility is extremely helpful and pleasant. Front desk, restaurant, housekeeping, all do take the jobs seriously. Room and bathroom were clean. Extra towels and shampoo promptly provided. Beds were comfortable, loved the choice of pillows and that there were 2 per person! No maintenance issues. This is huge since I was loosing trust in the brand as my two previous IHG stays (in other cities) had some big issues. Location can't be beat. The Public Museum next door and the Ford Presidential Library across the street is a must! De Vos just a walk across the bridge. Restaurant food is fair priced and yummy. Had the salmon. YUM! Only real things to improve upon is the elevator next to the pool needs to be "tuned" as you need a Dramamine every time you ride. Bring back the Platinum member perks. Place more than 6 towels in the pool area at a time (maybe low because it was a "full house") but took two trips to front desk to have towel brought over for our group. I hope the management continues to encourage their staff to strive to perfection, as they did a wonderful job! Overall a very nice stay over Thanksgiving weekend. I would recommend to anyone coming to the area. December 2, 2013
Rated 5.0 out of 5.0 by great hotel! great hotel, very comfortable! great rooms, views and great location near everything walking! December 1, 2013
Rated 4.0 out of 5.0 by Handy and comfortable stay for Devos Place wine festibval The only problem we had with our stay was that the walls were thin. Our neighbors rolled in about 2:30 and were loud talkers and did not seem to want to sleep. After I called the front desk, someone came up and asked them to quiet down. That worked and the rest of the night was peaceful. I was confused that our room was labeled as a handicapped room, because I could not see how a wheel chair could maneuver around the sleeping area or the bathroom. All in all, a very nice stay November 27, 2013
Rated 5.0 out of 5.0 by Great Job We read the reviews prior to making our decision to stay here and I have to say the reviews were dead on. The staff was very attentive from the start. Danielle phoned our room shortly after we arrived to see if there was anything they could do for us and to thank us for choosing the Holiday Inn. Our waiter Nathan was very pleasant and served some of the best hotel food that either of us have had. Not only was the food amazing but it is priced fair too. The night bartender "I didn't get his name" had a slow start to service but picked it up in the end. The room was clean and up to date. The bed was so comfy I didn't miss mine at all. Oh and the pillows are awesome. The desk clerk went out of her way to get the brand on the pillows for me so I could but some. The pool was so warm even I was able to partake in some swimming which is usually out of the question for me since I seem to always be cold. Don't change a thing. You guys are doing a great job, we will be back. November 25, 2013
Rated 4.0 out of 5.0 by Overall we enjoyed our stay We opted for the larger room that was wheelchair accessible. Overall everything was clean and comforting. Two things we did not like were the oversized cylindrical pillows, and that through the night you could hear the constant chime sound of the elevator arriving. Our larger room was directly across from the elevator area. November 22, 2013
Rated 5.0 out of 5.0 by Beautiful room The room was beautiful and very clean. Next time I am in Grand Rapids, I will definitely stay here. Great location to museum and other venues. November 18, 2013
Rated 5.0 out of 5.0 by Excellent hotel This Holiday Inn was awesome. We stayed there because we had tickets to DeVos Hall. We were able to walk there in about 7 minutes. Hotel was very clean and staff was friendly and informative. Only bad thing was you could hear the traffic since it's location is right off the highway so sleep was alittle rough because of the noise. November 15, 2013
Rated 5.0 out of 5.0 by spacious, clean, and comfortable a very large room with a great view of downtown grand rapids. very clean. a very comfortable large bed. the bathroom was a bit small, but totally workable. the sink outside the bathroom was very nice. i enjoyed not having the mirror fog up from the shower! November 12, 2013
Rated 5.0 out of 5.0 by Finally, a warm pool! Great hotel and super-convenient to downtown. Easy walk to Devos place, less than 10 minutes. And the pool was warm, which is a rare occurrence these days. We had breakfast in the restaurant, and it was good and reasonably priced. November 6, 2013
Rated 5.0 out of 5.0 by Perfect place to stay Front desk staff greeted us quickly, gave us room keys and sent us on our way. Very friendly. The location is perfect! We were able to walk everywhere. Parking was easy. Access to highway was simple. Enjoyed our stay immensely! October 31, 2013
Rated 4.0 out of 5.0 by Good Experience Only drawback--the bathroom sink area was tiny. Otherwise, everything was good. Grand Rapids is a great city. October 30, 2013
Rated 5.0 out of 5.0 by Great Service Best Holiday Inn I ever stayed in... comfort wise, cleanliness wise, and especially service wise. It felt very nice to be accommodated by the concierge and staff. Highly recommend and I would definitely stay there again. October 29, 2013
Rated 2.0 out of 5.0 by Worst night's sleep ever This hotel is directly adjacent a very busy highway. All rooms on the west are buffeted all day and night by road and vehicular noise from this highway. The fact that this building wasn't designed to prohibit this road noise infiltrating into guest rooms is very disturbing. I've never been in a hotel room with this much noise ever. I was awakened at 3am and was unable to fall back to sleep due to the noise. October 28, 2013
Rated 1.0 out of 5.0 by Services offered through booking were not available on site. I ordered a roll away bed and was promised one over the phone. When I arrived the desk clerk said they did not offer them at this hotel. So I ended up sleeping on the floor. I would not recommend this hotel for this reason. October 24, 2013
Rated 5.0 out of 5.0 by It was great! Had a great time stayed two nights,the staff was very helpful the bar and restaurant was very good! Well be back there again great location close to all the fun spots in downtown Grand Rapids.. October 24, 2013
Rated 5.0 out of 5.0 by Stellar Customer Service The night manager on Saturdat, October 19 is the greatest employee! He deserves a medal! I am pregnant and seved as DD for some intoxicated guests to the hotel. My worst nightmare, someone vomited in my car. The thought of that smell "marinating" overnight made my preggo belly sick! Your manager lent me cleanser, towels & odor eliminator. He was so sweet and helpful, and sympathetic! Thank you so much for the wonderful service. Also....we ate breakfast both mornings and had late night snacks Saturday, every waitress we had was amazing! So friendly! October 23, 2013
Rated 4.0 out of 5.0 by Nice, new place in middle of GR Nice place, seems like everything is very new. Friendly staff. Nice AC controls in room, not the ON or OFF that you find in so many places. Parking on site. Restaurant is just average. Frozen stuff cooked up. Service was a bit slow. About what you expect from a smaller hotel. Walking distance to lots of things. Expressway is RIGHT outside, but we didn't hear it in the room. Good value, would stay there again without hesitation. Pool is really small, but fine for a relaxing dip, or if you have kids. Don't plan on swimming laps. October 23, 2013
Rated 5.0 out of 5.0 by Great Service, Comfortable bed, Clean room In the heart of downtown Grand Rapids and the Grand Valley State University Pew Campus. Great location, safe, scenic neighborhood. October 20, 2013
Rated 5.0 out of 5.0 by very enjoyable stay We weren't sure what to expect when we booked a room, but was pleasantly surprised. The room was very clean and fresh looking. It was very quiet and relaxing although the hotel was totally booked for the last weekend of Art Prize. The staff was extremely helpful and friendly and when we went to the grill for breakfast the next day we enjoyed a very delicious meal. The staff at the grill was extremely warm and welcoming. We did not use the pool, but we did go into the area and looked at it. It did seem on the small size but it was clean and well kept up. I would highly recommend staying here and we will be doing so again. October 11, 2013
Rated 5.0 out of 5.0 by Dog Friendly The hotel staff was very accommodating and we also took our big German Shepherd with us. Although the dog would have enjoyed more floor space - it was cozy, clean, and comfortable. I look forward to going back without the dog or kids. October 9, 2013
Rated 5.0 out of 5.0 by Completely competent This was my first stay at this Holiday Inn. You self park your car, which I much prefer to valet parking. The room was clean and well appointed. It is directly across the river from downtown Grand Rapids. The staff was pleasant and efficient. A good place to stay. October 8, 2013
Rated 4.0 out of 5.0 by great stay I've stayed here several times, rooms claen and bed comfortable. Great location downtown GR everything pretty much in walking distance and if its not use their free bike rental. October 7, 2013
Rated 5.0 out of 5.0 by Clean and comfortable. Our room was clean and the bed was comfortable. Pillows were very cushy and nice. The desk staff was friendly and helpful. We had a great stay and would come back again. October 4, 2013
Rated 5.0 out of 5.0 by Great place to stay for ArtPrize 5 gals roomed together for one night. It was perfect. Clean. Beds were comfy. Attendent on our floor quickly got us a new coffee maker when ours wouldn't work. We got to park for free for 2 days in the hotel lot. Great location for artprize venue. Swam in the pool the morning of our second day. Couldn't have been better! October 4, 2013
Rated 5.0 out of 5.0 by Great Location, great service and clean rooms The location of Downtown Grand Rapids works great for visiting Art Prize. October 3, 2013
Rated 5.0 out of 5.0 by Wonderful! My wife and I just got married in GR and used Holiday Inn as our hotel for wedding blocks. They were so accommodating. They were able to get rooms ready for early check in (no guarantee though, which we didn't expect) but they came through. My wife and I wanted room service after the kitchen was closed, and they opened it up with a limited menu just for us (again, they don't usually do this, but they made an exception). The staff went out of their way to make this experience memorable. Our server at the hotel restaurant was so personable, and the bartender even poured us a drink about 15 min before he opened. I would recommend this hotel to anyone! October 2, 2013
Rated 4.0 out of 5.0 by Loved Grand Rapids - Poor Customer Service Great place to stay while visiting Grand Rapids. We looked forward to having a relaxing breakfast at Pearl prior to spending the day at the art festival. Gave name to hostess for table. After 30minutes we checked with hostess - are name was never put on wait list. They never offered us to get the next table but were going to put us on the bottom of the wait list. Instead of accommodating us for their error they told us were the Big Boy was down the street. Poor Customer Service - if you stay here don't plan on eating at their in-house Pearl restaurant. October 2, 2013
Rated 5.0 out of 5.0 by Art Prize Locatipon for Art Prize was excellent. We will stay here again next year. Staff was very helpful and friendly. The accomodations were very nice and while they could not be considered spacious, they were enough to suit our need. October 2, 2013
Rated 5.0 out of 5.0 by Great lodging for Art Prize Perfect location. Fair price considering the competition. Helpful staff. Free parking. An in-room refrigerator and microwave. Comfortable bed. Clean bathroom. Fluffy towels. What more could you ask for? October 1, 2013
Rated 4.0 out of 5.0 by Location and parking a plus. Stayed here for 3 nights during Art Prize. Overall very comfortable but traffic noise was wicked. Did not get a lot of sleep. Bed and bedding were above average and room was clean. Would like to see plastic liners in the waste baskets. If you have something wet or sticky to throw away (i.e. apple core etc.) it can get a bit gross. Our basket was emptied but not wiped out. Great location, you can walk to most venues and staff for the most part friendly and knowledgeable. Would stay here again....will bring ear plugs. :) October 1, 2013
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