Rated 4.3 out of 5 by 455
Rated 5.0 out of 5.0 by Bull92 Comfortable bed and great service
comfortable bed and great service. Enjoyed my stay very much
April 17, 2015
Rated 2.0 out of 5.0 by MaryKay2213 Customer Service
I am not typically a person to complain about customer service. I have never been so mistreated at a hotel. I had 2 people in our group who cancelled their reservation because their experience 30 mins before we walked in. I wanted to see if we could get one of their rooms or at least a room with 2 queens or a king (my boyfriend and I prefer not to share a double bed) She said that was not going to be possible because they are completely booked. 2 mins later, the very friendly front desk person next to our asked the couple next to us, what kind of room they prefer. I know that this kind of thing could have been done. I understand working with people can be difficult, and that not every day is a good day. I was very nice and do not believe that I deserved that kind of customer service.
April 16, 2015
Rated 4.0 out of 5.0 by PaulDetroit Great overall but room a little dated and cramped "split" bathroom area
Location is great...downtown. Overall was nice but room seemed a little dated...also didn't like the small cramped bathroom sink area that was outside of the shower/toilet closed off area. Used to Holiday Inn Express hotels that seem to be more updated/current than this hotel.
April 16, 2015
Rated 5.0 out of 5.0 by Beth3851 Great stay
The staff was extremely helpful with all of our needs/questions. Very importantly to me, I got to plug in my VOLT
April 15, 2015
Rated 5.0 out of 5.0 by Visitor35 Very nice stay
We stayed at the Holiday Inn to visit the GR museums. Can't ask for a better location and the room and staff were great. A little noise in the hallway by our room, but quiet after 10pm.
April 14, 2015
Rated 5.0 out of 5.0 by Isadora11 Comfortable bed
After a long day sitting in a hospital, the room was very comfortable and I was able to sleep well.
April 11, 2015
Rated 5.0 out of 5.0 by traversecity GR Downtown
Overall great hotel, just a bit pricey in our opinion.
April 9, 2015
Rated 5.0 out of 5.0 by James387 Great Hotel In a Great Location
If you are going to the downtown area of Grand Rapids I would say this is the best place to stay. The rooms are clean the staff is friendly and it is in walking distance of many great downtown activities. There are several museums nearby and at least three breweries nearby that serve excellent food and beverages.
April 8, 2015