Rated 4.3 out of 5 by 396
Rated 1.0 out of 5.0 by Unhappy This Time Not a Good Night Sleep
If you're coming into Grand Rapids to be in walking distance to many venues, restaurants, etc. this hotel works. If you want a good night sleep along with that amenity then don't stay here. You pay a good price be awake and uncomfortable most the night. We're surprised at the noise outside of this hotel and inside too. Although our hotel room location was far from the best even though prior requests were made to our stay versus what we were presented with at check-in. The West side rooms of this hotel have extensive highway noise as we experienced. Adjoining rooms are noisey, and double beds seem to be the norm. We haven't sleep in a double bed since college. Maybe that says it all? One more thing housekeeping wakes you up once you have fallen asleep, and we weren't even close to checking out.
January 25, 2015
Rated 2.0 out of 5.0 by Rita23 Rude Staff Member
I was in town on a 3-day long business trip, and this is the hotel that my employer uses. The beginning of my trip started out great, the receptionist that checked me in was very friendly and helpful. Since I was in town for work, I didn't spent much time actually in the hotel, but things seemed to be going just fine.
However, on my last night staying here things took a turn for the worst. I arrived back at the hotel around 10 pm, and entered through the back doorway from the guest parking lot. It had been snowing out that night, and as I was walking in I stomped my feet a couple of times on the rug in the entryway to get the snow off of my shoes to avoid tracking water through the building. As I did this, I noticed there was a gentleman who appeared to possibly be a manager(he was wearing a suit) mopping the floor near me, and very loudly(almost to the point of causing a scene) said to me in a sarcastic tone, "Okay great! Go ahead, stomp your feet and make a mess!" as if i was messing up his freshly mopped floor. Mind you, I was on the rug, not the tile floor, I did not mess up his clean floor. In that moment I was so stunned I didn't even know how to respond. It took me a second to register that an actual staff member of the hotel was talking to me and what he said was so sarcastic and rude. I think I might of mumbled something about this comment being rude and just turned the corner and headed straight for the elevator in disbelief.
Either way, that incident really tarnished my experience at this hotel. I do still recommend this hotel to customers because of it's convenient location and amenities, but I also recommend the hotel consider the politeness and attitudes of their staff.
January 22, 2015
Rated 2.0 out of 5.0 by unhappy60123 unhappy by the river.
Overall, the hotel is not a bad hotel, if you like to argue about pricing of special deals they offer and money that was promised to you for said deals. Also it's not a bad hotel if you like to be harassed by hotel "security" for talking in your hotel room. No but seriously it's not a bad hotel….
January 22, 2015