Rated 4.3 out of 5 by 394
Rated 2.0 out of 5.0 unhappy by the river.
Overall, the hotel is not a bad hotel, if you like to argue about pricing of special deals they offer and money that was promised to you for said deals. Also it's not a bad hotel if you like to be harassed by hotel "security" for talking in your hotel room. No but seriously it's not a bad hotel….
January 22, 2015
Rated 2.0 out of 5.0 by Smith4047 Lost my discount from booking early
Recently stayed at the hotel to watch a Griffins games with a group of friends. Hotel was fine, clean and comfortable. The power was out for the first few hours we were there, which did affect our stay, because we wanted to spend that time watching sports in the hotel room. We were a low maintenance group though, and didn't complain or request comp or anything like that. Upon checkout, I discovered that I lost the discount on the rooms that I booked and was being charged ~$25 more per room (4 rooms). Asking the service desk, they informed me that my card was declined when I originally booked the rooms (about a month in advance). When I asked why I wasn't contacted about it, I was told that they had no phone number/email. I asked about the confirmation and reminder emails that I received and was told those were from central booking. I asked if there was anything they could do for me and was told no. (Working in retail, I understand hands being tied, but still don't understand how systems aren't linked to share email addresses) Maybe I'm out of line, but it feels unfair.
January 22, 2015
Rated 1.0 out of 5.0 by shoulder shrug cancel my room tonight please...
I had the displeasure of staying on the evening of Jan. 13. My reservation was for two nights. Within an hour after checking in, the power went out for roughly an hour. Took a cold shower in the dark and waited it out. The following morning, same thing. power out at 630 am. Another cold shower, in the dark. Got ready for work, walked down 7 flights of stairs and asked what was up and if this would be happening all day. I got a shoulder shrug. No answer whatsoever. No sorry for the inconvenience. No sorry your stay wasn't up to your (and our) standards. Nothing. Nada. So I packed up my bags, and a fair amount of equipment, and lugged it down 7 flights of stairs. Opted for another hotel. But the staff didn't seem to care about that. Pretty disappointed overall. If you knew you were having power issues, maybe you would relay that info to those that are checking in so they may decide if that's adequate or not. I often have work to do and this doesn't cut it for me, you're basically providing minimal to no amenities at that point. Oh, and while I had no power in the am, I had the flashlight app on my phone running and noticed that the sheets I slept in were dirty. There was a smudge of something that looked like chocolate, I'm hoping. Totally gross.
January 20, 2015