Rated 4.3 out of 5 by 395
Rated 2.0 out of 5.0 by Rita23 Rude Staff Member
I was in town on a 3-day long business trip, and this is the hotel that my employer uses. The beginning of my trip started out great, the receptionist that checked me in was very friendly and helpful. Since I was in town for work, I didn't spent much time actually in the hotel, but things seemed to be going just fine.
However, on my last night staying here things took a turn for the worst. I arrived back at the hotel around 10 pm, and entered through the back doorway from the guest parking lot. It had been snowing out that night, and as I was walking in I stomped my feet a couple of times on the rug in the entryway to get the snow off of my shoes to avoid tracking water through the building. As I did this, I noticed there was a gentleman who appeared to possibly be a manager(he was wearing a suit) mopping the floor near me, and very loudly(almost to the point of causing a scene) said to me in a sarcastic tone, "Okay great! Go ahead, stomp your feet and make a mess!" as if i was messing up his freshly mopped floor. Mind you, I was on the rug, not the tile floor, I did not mess up his clean floor. In that moment I was so stunned I didn't even know how to respond. It took me a second to register that an actual staff member of the hotel was talking to me and what he said was so sarcastic and rude. I think I might of mumbled something about this comment being rude and just turned the corner and headed straight for the elevator in disbelief.
Either way, that incident really tarnished my experience at this hotel. I do still recommend this hotel to customers because of it's convenient location and amenities, but I also recommend the hotel consider the politeness and attitudes of their staff.
January 22, 2015
Rated 2.0 out of 5.0 by unhappy60123 unhappy by the river.
Overall, the hotel is not a bad hotel, if you like to argue about pricing of special deals they offer and money that was promised to you for said deals. Also it's not a bad hotel if you like to be harassed by hotel "security" for talking in your hotel room. No but seriously it's not a bad hotel….
January 22, 2015
Rated 2.0 out of 5.0 by Smith4047 Lost my discount from booking early
Recently stayed at the hotel to watch a Griffins games with a group of friends. Hotel was fine, clean and comfortable. The power was out for the first few hours we were there, which did affect our stay, because we wanted to spend that time watching sports in the hotel room. We were a low maintenance group though, and didn't complain or request comp or anything like that. Upon checkout, I discovered that I lost the discount on the rooms that I booked and was being charged ~$25 more per room (4 rooms). Asking the service desk, they informed me that my card was declined when I originally booked the rooms (about a month in advance). When I asked why I wasn't contacted about it, I was told that they had no phone number/email. I asked about the confirmation and reminder emails that I received and was told those were from central booking. I asked if there was anything they could do for me and was told no. (Working in retail, I understand hands being tied, but still don't understand how systems aren't linked to share email addresses) Maybe I'm out of line, but it feels unfair.
January 22, 2015