Rated 4.3 out of 5 by 229
Rated 4.0 out of 5.0 by Tapde Great location and friendly staff
We had a great view of the park across the street where they were setting off fireworks. The hotel had a grill outside which was nice with good burgers.
The staff always had a smile for you.
The only complaints were the room smelled of cigarette smoke and a caterpillar in my bed!
July 9, 2014
Rated 5.0 out of 5.0 by JUST_KCCO Amazing Staff, Great Location
I decided to use some of my reward points and check out the grand rapids fireworks and festivities. I had a friend from out of town coming to visit as well. Due to the fireworks display all the main roads leading up to the hotel where closed. The staff went above and beyond in giving my friend directions and spent almost 30 minutes on the phone guiding him around the detours. I spend a lot of time in hotels, and I would say by far this is the best experience I have had at any hotel within the IHG group
July 9, 2014
Rated 4.0 out of 5.0 by Skye9988 Convenient Location
My son and I were in town for the Fourth of July fireworks, and the location of this hotel was perfect. We were able to walk everywhere we needed to go, and we were able to view the fireworks easily from the lawn area in front of the hotel. I especially liked that the hotel has convenient and free parking. This saved us from parking in public lots in the area or having the hassle of driving around searching for a parking space on the busy streets.
The staff members at the front desk were all polite and friendly. The room was clean and the beds were comfortable. There was a nice desk area, a comfortable chair with an ottoman, and a flat-screen television. I was happy that there was free Wi-Fi, and it worked quite well. There wasn't a microwave or fridge in the room, but there was a great little one-cup coffee maker with delicious coffee included in a little tray on the desk. The bathroom was small, but it had a great shower head and a curved curtain rod. The sink was located outside of the bathroom, and so was the light switch. I was disappointed that there wasn't a fan, though, for the bathroom. Also, having the sink right in the room made it difficult to run water at night without waking up my son. As for sleep, I got a fairly good night's sleep, but for those who are light sleepers, be aware that the hotel is close to the freeway, so there is some road noise. I woke up a few times due to hearing sirens passing by outside.
There is a restaurant on the first floor of the hotel. We dined there for dinner, and we ordered room service for our breakfast. Both meals were good, although I felt that the service was very slow, especially at dinnertime, and the prices were high. My son played for about an hour in the pool, and although it is small, it was clean and there were seats around it. I didn't feel that the walkway around the pool was safe, though. It was very narrow, with only inches to spare between the chairs and the pool. Someone who is handicapped or elderly, or just not able to balance well, could easily slip and fall into the pool.
Overall, I was pleased with this hotel. It was comfortable and clean. We will definitely stay here again.
July 9, 2014