Rated 3.5 out of 5 by 30
Rated 2.0 out of 5.0 by RT1234 Loud heater in room
The room was ok. The noise from the heating system was quite annoying. It woke me up every time it turned on.
December 8, 2013
Rated 2.0 out of 5.0 by northern44 Too many on going issues.
We stay at this establishment often. However the front staff continues to give us grief with the same issues over and over. We are giving the wrong room. Even after we have called for a reservation and clarify what we would like. In which after hours of traveling, one of the last things you want is to go up stairs just to find you have been given the wrong room. Which wouldn't be much of an issue. However it constantly happens. Then we always have to argue the price we pay. As the front staff more times then not charge us more. Then we have the issue of the plumbing. Which really needs to be fixed. The tub does not empty as one is having a shower. The sinks are the same way. This past stay we even had to acquire a plunger from the staff. I must say the cleaning staff this stay were wonderful. Once we returned back to the room it was completely clean. It was really nice to come back to a clean and clean smelling room. We know there is the issue of training new staff. However it would be benefit to have notes written in a guest account on the price they pay. Specially when that guest stays frequently. We can and have over looked the problems for some time. We could even deal with the pluming issues. However the constant confrontations with the desk staff has led us to seek other accommodations when we stay in Grande Prairie AB.
December 6, 2013
Rated 2.0 out of 5.0 by ctmc shabby
Overall I felt you should be ashamed. The room was shabby. I expected a nice room for the price we paid. I was Very disappointed
Scratched up well worn furnishings, burns on countertops, lamp shade melted or wrinkled, couldn't see tv fully from couch, spout on the hot tub broken, dirty carpet, just shabby overall
November 27, 2013
Rated 5.0 out of 5.0 by Bigdogpds Great visit
Service and friendliness was great . Hotel is near the airport and shopping
November 24, 2013
Rated 3.0 out of 5.0 by TheIrritatedTraveller They farmed out the booking to high pressure sales people
Why, when I call to book a room do I get transferred to some person at a call center somewhere else? I know everyone needs a job but the point is, I want to talk to a person at the hotel I will be staying at. I want to be able to say, are you the hotel across from peavey mart, or the one by the keg and they should be able to know that answer by looking out the window. Also, you have figured out that people don't like to say no, so you ask 'I would like to transfer you someone who can help you join our rewards program, is that ok?" NO it's not ok. "Ok then, how about I ask you 4 more times before the end of this call". I don't like it. I only stayed there because my course was there. Next time I get transferred to a call center, I will hang up.
Also breakfast was never made clear, I didn't know where I was supposed to go and I waited around the front desk but there was no attendant. I had to rush down at one of the breaks in our training to check out. 10:58. All in all even with a 15 minute fire alarm drill that day the hotel was nice but the booking experience was irritating. Don't let your nice hotels put on the last call list because you think it's cheaper to have minimum wage people run the front desk and forward your booking to a central call center. The front desk used to care, but now they're just a cashier so why should they?
November 10, 2013
Rated 5.0 out of 5.0 by Bman05 Overall Excellent
The best part of the hotel was the fact that it had Telus Optix TV with all of the channels. Other Holiday Inns just have basic cable, which is terrible for someone who is on the road and spends a bunch of time in the hotel room. Internet was fast. And the Hot Tub was a good temperature. I didn't try the food so I don't know how bad it is. Being a platinum member and getting the room ugrade was worth it as it was big and clean.
November 4, 2013
Rated 4.0 out of 5.0 by Donna5 Very nice.
Enjoyed our stay. The bed was comfortable and the room adequate.
October 24, 2013
Rated 3.0 out of 5.0 by Brownsugar550 Hard for the elderly or handicapped
The toilets are really low and no bars to get yourself off the toilets. Bars in the shower but not in the public or room bathrooms. Staff did help suggest where to get a raised toilet seat really helpful. The handicapped rooms have only one bed in them which would be hard to care for someone in need. Overall the stay was good and staff where very helpful with extra towels and assistance to buy a raised toilet seat. Normally would not have been in the situation but an unexpected accident with urgent family matter needed us to travel. The rooms at the Hinton Holiday Inn Express had toilets that were high enough and the counter was close enough for my mother to help herself.
October 23, 2013