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Rated 4.1 out of 5 by 390 reviewers.
Rated 4.0 out of 5.0 by Good night sleep Overall, this was a good stay and a clean room. I did reserve a room that opened to the indoor pool. The pool was closed so the extra money I paid was lost on a pool not open. I wish I would have been told at least at check in that the pool was closed. I did bring this to the attention of the front desk and I was compensated beyond my expectations. I would say the cable TV was terrible. We couldn't watch a show for the bad reception. The internet connection was slow in the evening but much better in the morning. The bed was comfortable and the room was clean. No complimentary breakfast. However there is complimentary coffee and a restaurant on site to get breakfast. This wasn't a problem for us and neither was the TV since we don't watch it much. Other than this things it was a pleasant night. The staff was great. I had trouble with the computer printing in the business center but the front desk staff was really helpful and got me my tickets to Hershey. They were very helpful. June 29, 2015
Rated 1.0 out of 5.0 by Horrible Staff Came for a Mini-Vacation to visit Hershey Park. Booked this hotel specifically because of the indoor pool and poolside rooms for our grandchildren to swim. I called twice to verify poolside rooms and was told "no problem" When I check in I'm told our rooms are on the 4th floor on the other side of the hotel, and the pool is closed!!! You would think with a call the week before checking in, I would be told about the pool being closed because I made it a point to mention the grandchildren. The elevators nearest our room were being commandeered by the housekeeping staff, they were leaving carts to block the door open so they were unusable. The overall condition of the hotel were so so (mold in shower), but the staff is what made this an awful awful stay. We are planning another trip next spring and I can guarantee we'll be staying elsewhere June 29, 2015
Rated 5.0 out of 5.0 by Overall a Great A block of rooms was reserved for my kids soccer team for a local tournament. It was a clean, pleasant and updated/modern décor with lots of large flat screen TV's in the lobby area. The beds and pillows were AMAZINGLY comfortable. We stayed in a standard 2 double bed room, the room itself was on the smaller side but had all the furnishing, etc. you could need or want. The staff at this hotel from Colby at the front desk to the Maintenance Gentleman (sorry I forgot his name) and the staff at the Grille Restaurant were totally awesome and so accommodating to our needs. The hotel was extremely busy this weekend due to various sport tournaments and had very little staff. Colby had great composure, professionalism and care even though he was basically running the show alone at the front desk with many guests bombarding him. The maintenance gentleman even stepped in and helped out and was making room keys for guests. Both of these gentleman deserve recognition and raises! We would stay at this hotel again. My only recommendation would be to update and maintain the outside pool area better. June 26, 2015
Rated 1.0 out of 5.0 by Unpleasant I have stayed at many Holiday Inn establishments and this by far was my worst experience. Was given the wrong room type to start with. Reservation did not match what was initially given. Unable to use laundry services due to their inability to have was detergent on hand. No refrigerator in room which I found to be quite unusual. Never came across that before. A lot of kids running around the lobby and on the floors. Staff was not overly friendly or helpful. I would not recommend or stay at this specific facility again. June 25, 2015
Rated 3.0 out of 5.0 by Fun for kids We were there for a soccer tourney. The kids had a blast and the hotel staff was tolerant. Staff was friendly and helpful. June 24, 2015
Rated 4.0 out of 5.0 by Surprisingly large property! Very good for your stay near Hershey Park. Loved the ease of access to the Interstate, June 23, 2015
Rated 5.0 out of 5.0 by Excellent Experience We enjoyed a wonderful night's stay. Close and convenient to casino and race track. Staff was very friendly. Will stay again. June 22, 2015
Rated 2.0 out of 5.0 by not a value for your money indoor pool not open due to repairs, rooms not cleaned well, limited lunch menu, rooms needed work, needs to be updated, balcony and furniture old, beds very uncomfortable. We were even told that there was a problem with roof due to all the rain and not sure when they could fix shower rod in room, June 22, 2015
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We are excited to announce that this property completed an extensive renovation on 08/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.