Rated 3.6 out of 5 by 110
Rated 3.0 out of 5.0 by LaLa58 Nice location for Doll Collector Luncheon in Ballroom
Before leaving home,we had read some bad reviews, concerning the refurbishing, I was pleasantly surprised it was a good experience-room was comfortable and clean, the food was very good at breakfast and at the sit down Luncheon I attended for 100 people in the ballroom. Staff was very nice and pleasant.
June 20, 2013
Rated 3.0 out of 5.0 Not the Nicest Holiday Inn
As a frequent Holiday Inn patron, I can tell you that there are much nicer Holiday Inns available to stay in. This one is under renovation which is necessary. Everything feels outdated and the layout is a bit awkward (for a Convention).
Our room was comfortable, although when making the reservation I specifically requested NOT to be next to the pool and guess where we ended up? Fortunately there was not a strong chlorine smell. The beds were comfortable, as usual, but the bathroom was very dated and the fan very noisy.
The staff, aside from the front desk, was also not very friendly.
Based on the quality of the hotel, the friendliness of the staff, and the price, I feel there are much better deals out there.
June 17, 2013
Rated 2.0 out of 5.0 by Rudyjo71 Under construction
The room we stayed in was considered renovated, however the air conditioning unit made a continuous loud noise all day and night. The sink leaked from a broken pipe onto the " new" carpet. The tub had a slow drain and there were paint spackle on the fixtures and around the doors as well. The hotel smelled of old musty air and the indoor pool was not in service. We will not be staying there again in the future.
June 7, 2013
Rated 2.0 out of 5.0 by BBJones Under construction
The place was tore up, I would not recommend right know. The Staff were very nice and deserve recognition for trying to make people confortable.
June 7, 2013
Rated 3.0 out of 5.0 by Jeandan Internet and rooms being updated.
We stayed for 4 nights and only had internet one day. We heard that the construction team uses the internet most of the day and may have made it difficult for us to access it. The room next to us was being renovated and the dust was in our room. There was no plastic or other barrier to stop the dust from the rooms or hallways. Several times we did have to ask for cleaning service as the hallways were obstructed with the tools and materials use in the renovation. We have used this hotel several times but were disappointed as to the construction going on in several locations. There could have been less exposure to the renovations if the work was done in one area instead of three difference location on the first floor.
June 7, 2013
Rated 2.0 out of 5.0 by Bethany Not as good as I thought
I was really unhappy with this stay. I didn't know it was under construction and pool wouldn't be working. Hardly any internet signal and very slow, chair was broken in room. Bathroom was small and outdated. no continental breakfast and no fridge or microwave in room. Room was damp and smelled. Bed very uncomfortable. Staff was really nice and bar was cool. Close to casino.
May 28, 2013
Rated 2.0 out of 5.0 by Steviegb construction noise
The noise was a bit much especially after 5:00 p.m.
May 26, 2013
Rated 2.0 out of 5.0 by mew418 Wouldn't Recommend if My Life Depended on it.
The hotel is under severe constructions (cardboard on the walls of the elevators, microwaves and mini fridges in the hallways - outside every other room, our room was wrapped in plastic so we couldn't open the door to the balcony or receive any sunlight from outside - as if we were quarantined, the doors are very thin - got to listen to one of the other 3 rooms run in and out of their room until after 1 a.m. and slam the door each time, the floors / ceilings are also very thin - were woken up by the people upstairs coming in around 2:30 a.m., and the hotel staff gave us the wrong room and then argued with us when we asked to be changed to the room we requested when we booked. We were told that because we gave a preference of a bed size, when booking, does not guarantee us that option because we were booking a room within a block for wedding guests. Why did you ask if we had a preference then? We were told that no one bed rooms were available so I told them that we would not be staying; all of a sudden, there's a room? Seems fishy.
May 24, 2013
Rated 4.0 out of 5.0 by Chas13 Overall experience
Our overall experience at this Holiday Inn was Very Good (although the rating above only says good). The rooms are very nice, clean, bed comfortable for a good nice sleep. Food in the restaurant was very good. Food at the dinner we attended was excellent. They are experiencing remodeling right now and it is quite noisy in the lobby, so sitting and relaxing there was not an option.
May 19, 2013
Rated 5.0 out of 5.0 by RustedRoot Grantville Holiday Inn
Holiday Inn staff went out of their way to make the stay enjoyable. The hotel was undergoing renovation so it was a lobby full of chaos but the rooms were away from the noise. Cant wait to see the finished product
May 18, 2013
Rated 4.0 out of 5.0 by Vanessa22 Holiday inn ...
The front desk was very helpful apron check in they gave us cookies cause they were under going construction . The construction was a complete bummer. The Hot tub could us a deep clean scrub and so could have the pool but was still nice that they had them open for the use. The room we were in the shower didn't drain and the shower heads could be different . Beds and pillows were nice could be a little bigger but not a complete let down. But the refrigerator they brought up was un believe nasty and gross I will never use it .
May 17, 2013
Rated 2.0 out of 5.0 by PRD55 renovations in progress
the building was under much need renovations. Our room, though non smoking, smelled of stale smoke when we first arrived. the curtains were torn in the room and the entrance door by our room in poor repair. We were at a conference in the hotel and the wait staff were great!
May 2, 2013
Rated 5.0 out of 5.0 by WAGS Entire Stay
All went well as expected. Accorded late checkout.
Hotel was undergoing renovation at time of stay. All effort possible was made to keep inconvenience to a minimum.
April 28, 2013
Rated 2.0 out of 5.0 by Groupee Lots of room for improvement and Customer Service
I would not recommend this location unless it is the last one available for the date you are in need of a place to stay.
The rooms no only are OLD looking and feeling but the room was very dusty. It was very clear no one had used a dust cloth on the TV stand and cabinet which it sat. The bed felt like I was laying in a canoe. Oh, the should floor felt the same way. Bathroom sink had a major stained and was overall very CHEAP feeling.
This facility lacks everything called quality.
Fortunately we were there for an event that kept us out of our room for the duration of the room stay.
Our first encounter was the room door was not locked/shut when we arrived to our room. No key needed here!!. After unpacking, another couple opened the door and said they were assigned to our room. So the front desk just says have them come back down, with all their luggage and they would work things out.
The front desk staff needs major customer service training.
April 19, 2013
Rated 5.0 out of 5.0 by Mudrock13 Great Staff
Under renovations, but great staff , quiet rooms, and great restaurant/bar food, drink and service made up for it.
April 7, 2013
Rated 5.0 out of 5.0 by Susie11 Coffee to go
I have stayed at this property before and will again. On my way out the door in the morning, I decided to get a cup of coffee. I was
appalled to have to pay $1.50 for that cup. This is the only hotel I have ever stayed at to charge for coffee in the morning. Most pots are by the front door and are FREE.
April 3, 2013
Rated 5.0 out of 5.0 by arbyks419 wonderful!
traveling from ny to pa this was a mid way stop....relaxed and comfortable....great food and service...thank you
March 28, 2013
Rated 1.0 out of 5.0 by DMV11034 Very bad Holiday Inn .
We stay here every year for my husbands PASEO conference and each year it gets worse. The meal that is served for all that attend is very bad . This year it was COLD told Hostess and she said to me nothing could be done about it for it was Buffet style. We left there the next day and traveled to Fl. with a stop in Va. and stayed at a great Holiday Inn ( which was less then our SPECIAL RATE for conference) had a Huge room with Ref. ,Microwave,Sink, two queen beds, pull out couch, table & chairs and Comp. Breakfast. Your Holiday Inn has lot to learn. Tell your manager to travel around and check out what a real Hotel looks like.
March 10, 2013
Rated 1.0 out of 5.0 by jjfromgoodtimes DO NOT STAY HERE
THE FRONT DESK GAVE ME A PRIORITY CLUB GIFT BAG WITH A HALF EATEN PIECE OF CANDY!
THERE WAS MILDEW ON THE BATHROOM CEILING OF ROOM 302!
March 9, 2013
Rated 5.0 out of 5.0 by Shee Follow up to previous review
I recently wrote a review about two stops at this property and the poor service that we received at the front desk. In response to that review, I was contacted by the GM. He called and left a message and I, in turn, called back and left a message thanking him. He continued to try and reach me and when we finally connected, he was as appropriate, kind, and interested in our experience as he could be. His motivation, in my opinion, was two-fold. He wanted to offer his apology and he wanted to have enough information to correct the issues on his end, so that no one else had a similarly bad experience. His kindness and sincerity toward me and about his mission toward the highest in quality service has opened the door for us to try this hotel again.
March 6, 2013
Rated 5.0 out of 5.0 by freddie21 Nice room
The hotel was empty and the Manager on Duty made a special effort to come over to ask us if we had any concerns. The following morning, the daytime manager also made an appearence. I will return. Don't forget to be a prority member
February 27, 2013
Rated 2.0 out of 5.0 by Shee Front desk service - terrible!
We stayed at this property once last month, then tried to stay a second time, unsuccessfully.
We are Platinum Priority members and we were traveling through this area, so we did not have an advance reservation and we did not have our Priority club card with us. Upon check-in, the staff assured us that they would look up our number and assign it to our stay. Upon check-out, it was not done and yet a second person assured us that they would take care of it. A week later, with no points assigned, I called and spoke with the front desk manager who apologized profusely and assured us yet again that she would take care of it and she never did.
About 10 days ago, we were traveling this way again and gave this hotel another shot. We had our Priority card in hand and went to desk after just checking on line to see that was a King room was available. The manager and two other staff were completely confused and unhelpful. After at least 10 minutes of fumbling with their computers and radios, they said that the Kings must have been taken out for maintenance issues and that was that. There was no offer to make another room work for our needs.
We then, literally, sat in front of them on our laptop for about 30 minutes, trying to find other nearby accommodations. They did not offer help, they did not acknowledge our presence, and they simply went about chit chatting amongst themselves.
We have stayed at hundreds of Holiday Inn properties and this was one of our two worst experiences with customer service.
Our overall impression was that they really do not care about Priority membership, in particular, or customer service, in general.
Thankfully, we went down the road to a sister property and received excellent service, a complimentary upgrade, and a significantly better rate.
February 26, 2013
Rated 4.0 out of 5.0 by Hellraiser66 Good value, clean and comfortable
Evening desk clerk seemed to have an attitude problem.
February 20, 2013
Rated 5.0 out of 5.0 by MrT001 Harrisburg (Hershey Area) I-81 Holiday Inn Review
Excellent hotel in every respect! Staff are pleasant and courteous, hotel and rooms are clean, service was excellent and the hotel is in a nice location close to the I-81.
The hotel is currently undergoing renovations, however, this did not impact negatively on our stay in any way whatsoever and the ongoing renovations appear to be managed exceptionally well.
I would recommend this hotel to anyone, and I will stay there again when travelling on the I-81.
February 18, 2013
Rated 5.0 out of 5.0 by brewer me and the grandkids love the pool.
for many years and still is one of our best get-aways for a great weekend........
February 15, 2013
Rated 3.0 out of 5.0 by PAPSPT HEATING SYS BAD
HEATER VERY NOISEY AND WOULD NOT SHUT OFF ON AUTO HAD TO KEEP SHUTTING OFF TO SLEEP.
February 14, 2013
Rated 2.0 out of 5.0 by shoedog not the best
The staff is not firendly although the person working the last time I satyed was very helpful The rooms need major upgrading. Its like thay have an I dont care attitude. To bad because most of the hotels I stay at are very nice.
February 14, 2013
Rated 2.0 out of 5.0 by Bob6 Renovations at the hotel detract from comfort
Specifically, a lot of disruptive maintenance going on. No Internet service from room was available. Rooms were difficult to find.
January 17, 2013
Rated 5.0 out of 5.0 by Penny24 Construction :(
There was construction going on in the hotel during our stay but it really didn't get in the way to our suprise.
Casino van should of had longer hours to accomidate the guests.
Food was really good in the bar/restaruant, we dined there twice. Our servers both nights were great!!
January 15, 2013
Rated 2.0 out of 5.0 by mandc16 Stay was EHH!
I was at the hotel for a wedding. The lobby was under construction and there was no other place offered for guests to mingle. Our room key did not work, the toilet overflowed (and though those things were fixed) it put a damper on the night. At the wedding, the cocktail hour was in the hallway where anyone was able to walk over and enjoy it with guests from the wedding. The bartender wasn't very good, told guests she was only serving them 2 drinks. She also didn't seem to know what she was doing...hardly any alcohol in the drinks at all.
The reception itself was very nice. The staff (aside from the female bartender) were efficient and helpful.
I feel very bad for the bride and groom, having spent all that money and having to hear about all the issues the following morning. I would not throw a party their for myself or anyone in my family.
January 6, 2013