Rated 3.6 out of 5 by 110
Rated 5.0 out of 5.0 by zimmy Enjoyed my stay
From check in to check out, it was a nice experience all around. The room was clean and comfortable and I thoroughly enjoyed the atmosphere in the bar. Wait staff was prompt and courteous, food was good. Looking forward to my next stay at this location.
December 17, 2012
Rated 2.0 out of 5.0 by Bassone Remodeling
I know remodeling is being performed and it is long overdue
November 25, 2012
Rated 1.0 out of 5.0 by travellingforbusandpleas Diappointing Stay
This stay was very disappointing. I stay at Holiday Inn quite often for work and leisure. This was, perhaps, the worst experience I have had at a Holiday Inn. Our room was near the ice maker and was incredibly loud. The room was not clean. The hallways smelled bad. The food in the restaurant was mediocre and the restaurant smelled so much like sterno that we were hardly able to eat.
November 23, 2012
Rated 1.0 out of 5.0 by Usafadec Worst hotel ever!
Everything that everyone else has said on this webpage, ditto. Outside door was open, no key necessary. However, I needed a key to get to the pool. No towels or soap given at clean up. Water was brown at one point in the stay, bed blankets were dirty, elevators were discusting and sticky, and the overall building was filthy. I realize that they are remodeling, but that wasn't really the problem. Our club 3 soccer teams, good kids who wanted to play Monoploy, and the manager would not let them go into an open banquet room and play the game on the floor. No lobby because of the remodel. The kids were as good as gold this weekend, but very disappointed to not be able to "play" together. It was the worst experience for all of us. I hope everyone reads this and something is resolved. It's a shame to ruin the long standing of Holiday Inn.
Not worth my money for two nights at all.
November 19, 2012
Rated 5.0 out of 5.0 by FV95 Banquet planning and execution
The Pennsylvania Hillclimb Association held its 2012 annual awards banquet at the Holiday Inn Harrisburt Hershey. It is our 3rd or 4th year. Although we all agreed that service in the past has been very good, discussion during our business meeting early that afternoon included seeking another possible venue. After the banquet, I received nothing but rave reviews from those in attendance along with requests to book once again for the 2013 banquet. Compliments ranged from the "best food ever at a banquet" (we had the Italian Buffet), to a service staff par excellence, a very professional and personable bartender, and the sale rep on site, Lauren, was noticed by many as she appeared during set up, during the meal and during the awards, making small adjustments and immediately responding our requests for last minute changes. The entire staff performed most professionally and our members were clearly impressed.
November 19, 2012
Rated 1.0 out of 5.0 by Doug38 Does not conform to Holiday INN brand standards
The first room I was assigned had stains all over the floor, visible bugs, a torn chair, and a foul odor. In hindsight I should have stayed elsewhere but I’ve always had good experience by ICH branded hotels. I went to the front desk to request a room change and, although it was obvious that there were many vacant room the staff acted like my request was a major inconvenience. Because of the staff attitude I pointed out that I was a platinum priority club member and in accordance with the program I was entitled to an automatic upgrade to the better rooms in the property. The staff then acknowledged that I was correct and that they were previously aware of my priority club status (they didn’t acknowledge when I checked in as they are supposed to). The staff then assigned me to a new room and stated that it was an upgraded room; it wasn’t until I opened the door that I noticed that the upgrade consisted of a chair that wasn’t torn and no visible bugs crawling around but otherwise it was a standard room. I should also mention that the front desk failed to inform me that the new room didn’t include a made bed.
I should say that this review is for a stay from a couple of months ago. But I just noticed that my original review was never posted.
November 17, 2012
Rated 1.0 out of 5.0 Disappointing
It started poorly, because I found a coupon book with a $25 discount over my rate, and although when I checked in I was given the discount rate, the hotel was disappointing.
The room needed a large amount of work, the bathroom was outdated, the AC/heating system was either on high or off, and was overly loud, so we decided to turn off the heat, although it was cool, but also there was no extra blankets in the room.
The external renovations provided additional problems, we could not park near a door for entry to our room, and I had just come off of hip surgery, I was not pleased, and would not stay there again.
November 14, 2012
Rated 5.0 out of 5.0 by Thumper415 Great stay and fabulous food!!
Stayed here again for conference. Had great time, food was fabulous, experience was excellent. Would recommend to anyone traveling. Hershey Park only 15 minutes away!! YUMM!!
November 8, 2012
Rated 4.0 out of 5.0 by JT42 Dated, but generally good - especially for the size of the suite
Booked this on a whim because it seemed like a great value and we needed a nice place to break up a 14-hr drive. Indeed, the 'bi-level' suite was huge and generally attractive - essentially two rooms connected by a spiral staircase with the bedroom upstairs and a comfortable living room/bar area downstairs. A full wall window and outside exit were also nice touches and it looked like it would be ideal for an extended stay. It was clean and had all the basics - several very comfortable chairs, an OK couch/sofa sleeper and loveseat, two very large desks, two modern LG flat-panel TVs. One and a half bathrooms (odd: they stocked the downstairs one with shampoo/conditioner as well, even though it was a half...)
However, the bed was very soft and my wife complained that it had a pronounced tilt/unevenness on her side. A lot of the furniture was dinged and the wallpaper and ceilings showed a fair bit of age. The bathrooms were clean, but the door frame was rusted through in one spot.
The curtains on the 'full' window were split between the top and bottom levels and this was a real problem. Not only did they seem pretty old, but the 'top' set of "blackout" blinds were off their track, requiring us to get maintenance to manually close them so that we weren't kept up all night from the bright streetlight outside.
Other major inconveniences included zero WiFi despite advertised ("they're just rolling it out and it doesn't reach many of the rooms"), almost no useable outlets despite tons of desk/endtable space (WHY can't these hotels spring for a basic 'Charging Station' on all desks), odd TV cabinets (the flat-panels were recessed in a cabinet; the opened doors blocked viewing from anything other than the couch or bed directly across), several lights/switches that didn't work and finally, loud and ineffective old central AC/heating. (We cranked the thermostat down and set the fan on High and still were roasting.)
Nevertheless, it was decent and could be stellar with just a few basic improvements.
November 1, 2012
Rated 4.0 out of 5.0 by BroMark Sad check in experience...
I arrived at 3:15 and went to the registration desk, said hello, and said: "I know I am early. Any chance my room is ready." She did not greet me in any fashion but just said, "Check in is at 4:00pm." I told her I knew that, but asked if she would still check to see if the room was ready. She replied that it was not and said to come back at 4:00pm. I sat in the lobby and waited. At 4:15pm, although she saw me sitting there, she did not call me up, so I went up and asked if my room was now ready. She checked and said it was not, and to come back at 5:00pm. So, I went back to my seat in the lobby and sat a bit longer.
Eventually, someone else came to the desk, saw me waiting, and asked if I had been helped. She asked if I was wed to the second floor, and I told he I had not requested any specific floor and that any type of room would be fine. She indicated they had plenty of rooms available and checked me in. She also acknowledged me as a Priority Club Member.
My feeling was that the first woman cared absololutely nothing about me, my needs, etc.... Fortunately, the delight staff in the lounge made up for her lack of friendliness. I hapen to be the director of an overnight retreat/conference center, and we would never greet any guest with such lack of care of enthusiasm.
October 28, 2012
Rated 4.0 out of 5.0 by steve5712 no refrig
our stay was great as ususal the only problem is no refrig in room,they are avaiable for a charge but all the Holiday Inn's I stay at have refrigs Outside of that great location, great value
October 12, 2012
Rated 2.0 out of 5.0 by PixieStyx Clean but Rundown
Door was hard to lock, opened window and it got stuck that way, one light was hanging out of the ceiling tiles, 2 lamps had either burnt out bulbs or no bulb at all, my room was in an internet dead spot so I had to carry my laptop down the hall in the morning to check in for my flight. Toilet backed up last morning I was there.
Plat members are supposed to be assigned their rooms first thing in the morning but when we arrived at check in time stated by the hotel, my room was not ready, so they assigned me a room overlooking the indoor pool. It was unbelievably hot and no way to adjust the thermostat on the wall. I asked for another room as I had specifically booked my room so as NOT to get a poolside room but they didnt have any king bed rooms clean. I took a double room on another floor away from the people I was traveling with. Also, when I called from the pool room, the woman at the front desk, said "i didnt know we had any kings that overlooked the pool. Are you sure? Does your room have a balcony?" After I assured the woman that I was in a room with a king sized bed that had a balcony overlooking a very run down inside pool. She told me to come back downstairs and she would find me another room. Really, they don't know what types of beds you can get that overlook the pool? They were a nice staff despite them questioning my ability to tell them what kind of room I was standing in but the hotel just couldn't be more than a place to lay your head down for the night.
October 10, 2012