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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 404 reviews
96%
Recommend This Property

Ratings Breakdown

404reviews

  • 5 Stars
    297
  • 4 Stars
    74
  • 3 Stars
    25
  • 2 Stars
    4
  • 1 Stars
    4

Mixed about this stay

By

July 22, 2016

My son and I come up here each year for the Packer Shareholder meeting. Last year they had to put us up in another hotel due to smoke damage here, so I was happy this year when we didn't get shuttled off.

Normally our stays are pleasant. The rooms are generally clean, the staff very friendly, and it's an overall happy time for us.

This visit, though - for a change, I upgraded to a 2 bed suite with an entrance room, two TV's, couch, etc, so my son could be sleeping and I could stay awake doing things out in the other room, without risking him waking up from the light or noise. When I arrived, with my confirmation of the suite, they gave us a key, and up we went. Imagine my disappointment to find out that we were put in a standard small room with a single bed. For the price I paid, I wasn't willing to settle, so I went back down to ask about it. The woman at the counter explained that, "Sometimes behind our backs, the system will make changes, to upgrade you." I asked how going from a more expensive two bed, two room, two TV suite to a single bed, single, smaller room was an "upgrade" but she had no answer for that.

This was also the first time I've checked into any Holiday Inn and not been recognized as an IHG rewards member and offered water or something.

After hauling our luggage up to the first room then back down, then to the other room they gave us, we were at least happy to see that THIS time we had the correct room.

The room was very nice, I loved the extra space, but neither TV's remote worked reliably - neither could power the TV on or off, although both could change channels and volume. The rooms were clean, very well presented - I've never had an issue with the cleaning staff at this hotel. Each time we've checked in, rooms have looked good.

Unfortunately, we had some noisy people who thought it was smart to stand in the hallway talking loud and laughing, waking us up a few times.

The morning staff was very helpful, since we changed luggage part way through packing when we realized we could use a smaller suitcase, but I forgot our toiletries bag in the first suitcase. So we got toothpaste and toothbrushes easily enough.

I like this hotel, and will return, but the way they tried to downgrade me and call it an "upgrade" really irritated me, like they were trying to rip me off and hope I didn't complain, so they could have someone else pay for an upgrade to a better room as well, maybe get paid twice for the better room...

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Horrible front desk

By

July 21, 2016

I travel for the USPS I forgot my badge in my personal vehicle. The lady at the front desk refused to give me the government rate even though I showed her a paycheck that had my name and address on from that same day from the USPS. I had to have her call the manager on duty and he said well I guess I can give you that rate even though that isn't our policy. I stay with IHG by far my worst experience not once did I get an apology I seemed to be an in convenience for them.

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Lots of extra pillow

By

July 20, 2016

club

The staff were willing to provide extra pillows without questioning amount of pillows requested. Great customer service!

Posted byHotelStaff
July 22, 2016
Thanks for the excellent comment about our wonderful staff. We are always putting in the extra effort to make all our guest experience above and beyond.
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An Excellent Choice!

By

July 19, 2016

We'd never stayed in a Holiday Inn Suite before, but decided to use our membership points and upgrade - and what an excellent choice that was! The extra space was fantastic and allowed us to really sprawl (after 2 days in the car, that was much appreciated!). This hotel was also one of the quietest we have ever stayed in, which was another delightful surprise.

But, best of all, was the hospitality. From the warm greeting at sign-in, the complimentary gifts as an IHG member, the prompt, attentive service from the bar staff and wait staff - it was superb! We're in Green Bay once a year and will definitely return to this hotel!

Posted byHotelStaff
July 21, 2016
Thank you for all the positive feedback about the hotel. We are glad to hear that your stay was such a great experience. We do hope to see you again in the future. Steven Devroy AGM
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Friendly Service

By

July 18, 2016

club

We stopped here just for a night on a long road trip/family vacation. The staff was so friendly - I think that was my favorite part. The room we stayed in was a "suite style" so the kids could watch Disney while we watched something with a little more plot :)

The only snafu we had was the toilet repeatedly plugged. They were really great about it though and got it resolved quickly.

I ordered a drink form the bar and they offered to put in in a plastic cup so we could go sit outside on the patio.

I definitely recommend this hotel if you're in the Green Bay area :)

Posted byHotelStaff
July 20, 2016
We are glad you enjoyed your stay and thank you for the review! Hopefully we will see you gain soon!
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Very nice room, comfortable. Friendly restaurant staff

By

July 11, 2016

club

Liked this hotel. Clean, terrific location. Very Close to Lambeau. Good restaurants and shopping close by. Would stay here again

Posted byHotelStaff
July 13, 2016
Thank you for the review! We really appreciate your feedback and I will share your comments with our staff!
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Great Get Away

By

July 06, 2016

platinumelite

Used Points to Stay at this location. Very happy with that decision. Staff very helpful and friendly. Surprised with selection of fresh baked cookies on the counter one night. Suite is very spacious. Felt like I could relax even tho the pool is very small.

Posted byHotelStaff
July 11, 2016
We are glad you enjoyed your stay with us and hope to see you again when your travels bring you back to Green Bay!
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Just what we were looking for

By

July 06, 2016

club

Great place for my family to stay for a soccer weekend in Wisconsin. Met our needs perfectly.

Posted byHotelStaff
July 08, 2016
It is awesome to hear that your stay with us was such a great experience. We hope to see you again in the future. Steven Devroy AGm
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Excellent staff - standard Holiday Inn ( which is nice )

By

June 29, 2016

platinumelite

Very nice staff.

The pool was small so the kids were a bit disappointed, but it was as advertised so no foul there.

Breakfast was nice and par for the course pricing for hotel restaurants.

Posted byHotelStaff
June 30, 2016
Awesome to hear that your stay with us went great. We are always working on making each guest that stays with us have a wonderful experience. Steven Devroy
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Great amentities

By

June 27, 2016

platinumelite

Good value. Great membership to an offsite fitness facility.

Posted byHotelStaff
June 30, 2016
Thank you for taking the time to complete a review with us. We look forward to seeing you again in the future. Steve Devroy
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Good clean hotel

By

June 27, 2016

club

Good value - convenient to downtown and clean. Would definitely stay again.

Posted byHotelStaff
June 30, 2016
Thank you for the positive feedback. We would love to see you again in the future. Steven Devroy AGM
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Very convenient!

By

June 24, 2016

club

Close to main roads, restaurants, shopping, this Holiday Inn is clean and comfortable. Staff are very pleasant and prompt. Online reservations were simple and accurate.

Posted byHotelStaff
June 24, 2016
Thank you for taking the time to let us know how we are doing. We hope to have you back with us in the future. Steven Devroy AGM
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