Rated 4.0 out of 5 by 217
Rated 5.0 out of 5.0 by jfot Overall great stay!
Our family was in the area for an event located at the University of Maryland and this was one of the suggested hotels. It turned out to be a good choice. The staff was very friendly and attentive. Room was comfortable and quiet. Would have liked a complimentary breakfast, but otherwise had good experience, food and service at the on-site restaurant. Overall, it was a great stay and would stay again if we were in the area.
June 18, 2013
Rated 3.0 out of 5.0 Not Much for the Money!
When we reserved the room we didn't realize that there was not a free breakfast (even continental) included. They did have breakfast available in the attached restaurant, but at 10$ for a very limited buffet (less than many restaurants offer for free) we didn't think it was worth it. On most evenings the WiFi was either very slow or not working at all. The room was clean, but not very spacious. It was ok, but nothing more. Overall, given the price, we felt we could have done better elsewhere.
June 18, 2013
Rated 3.0 out of 5.0 by Bobcat79 Dirty Pillow Case, Most Uncaring Staff and dirty corner just too much
We booked this hotel as it was a participating hotel for NHD. Entry hallway for our floor smelled damp but it faded afterwhile. Most gross thing was pillowcase covered in what I hope were just make up stains on the bed. I called down and told the front desk that the pillow case was "extremely stained" and didn't get an apology, only will send new ones up. Upon exiting the hotel, I showed the case to the night manager who gave a professional apology.
Workout room looks like a maintenance closet was converted when they deemed that they needed to add a workout room. Very cramped and stuffy. With 4 people in there, it was too hot to continue.
Housekeeping very suspect #e.g. the pillow case#. Cap dropped under vanity was still there when we left. Corner of room behind chair looks like it hasn't be vacuumed since the last carpet replacement or cleaning.
I wouldn't stay there again.
PROS: Rooms had been updated and beds were comfortable #and I hope as clean as they look excepting the pillow case#. Night manager #dark haired young white man# working on 6/11 went beyond the call of duty to find lotions for my daughter and deserves 5 stars for exceptional customer service.
June 17, 2013
Rated 5.0 out of 5.0 by vic48 Manger gave excellent service.
The hotel was friendly and helpful. I have trouble walking. The event I was going to was a short distance away. The manager saw that I was having problems. He told me to wait and took me in his personal car to the event. This was going beyond what he had to do. Also everything else at my stay in this hotel was excellent.
June 15, 2013
Rated 2.0 out of 5.0 by Mglad People were nice.
The room air conditioner would not cool the room despite setting the temp on 60 degrees.
Hair found in the shower.
These items lead me to believe that someone does not check on rooms that things are working and cleaned.
First stay at this Holiday Inn I will try a second time but very reluctant to do so,
June 10, 2013
Rated 5.0 out of 5.0 by Motherduck FABULOUS STAFF AND GREAT PLACE TO STAY!!
We've stayed here numerous times and every time it's been a great experience. The staff know us by name and when we arrive they always have a warm welcome and a big smile for us. We travel to MD from MA for medical reasons and we always stay at this hotel. The rooms are very comfortable and they have a refrigerator and microwave which is awesome. The front desk staff is superb and will accommodate you any way they can. When we travel to the Holiday Inn in Greenbelt, MD it is like going to visit family. Thank you to all the staff especially the front desk for making our visits so pleasant and for the kindness and caring you've showed to my daughter and myself. See you soon!!
June 10, 2013
Rated 5.0 out of 5.0 by cliffd Staff
excellent staff from housekeeping to the front desk. everyone friendly and helpful will be back in mid august
June 7, 2013
Rated 4.0 out of 5.0 by Me2You2 Nice stay
The only thing I didn't like was the guests hanging outside the hotel smoking. There were lots of them and seemed to be there any time of the day or night. But that may be because it's Maryland where there are (obviously) a lot of smokers. But then, that doesn't make much sense because these folks would not be at the hotel if they were from Maryland! :)
June 6, 2013
Rated 5.0 out of 5.0 by butch2 guest experience review
I really enjoyed my stay. Was able to book the rooms with no problem. Check person at my arrival was very instrumental with the rooms we booked. Loved the express check-out. Will recommend this hotel to family and friends and will stay there my next visit to Maryland.
June 5, 2013
Rated 5.0 out of 5.0 by thebigo best hotel in the area..
the only reason that the staff didn't get a excellent rating is because one of the ladies at the desk lied to me when I registered.. other then her,, the staff is top notch!!! and Willy K's rocks!!!
June 3, 2013
Rated 5.0 out of 5.0 by LaurieTX Great service
Holiday Inn Greenbelt was fantastic for our Washington D C visit. The shuttle service to the Metro station was great! We knew we didn't want to hassle with driving & parking in DC & the Metro was the answer to that.
May 23, 2013
Rated 3.0 out of 5.0 by Tammy51 NOT WHAT BOOKED
Was given two queen beds instead of king room. Had to ask for Priority Club member gift.
May 20, 2013
Rated 5.0 out of 5.0 by Trakker Excellent Staff and Service
My stay was great! From the greeting when I entered by the front desk staff, everyone I encoutered had a smile (from those cleaning rooms to those vacuuming the halls). They remembered and wished me well in my job interview the following day. I recommend this place highly.
May 15, 2013
Rated 5.0 out of 5.0 by Vonnie57 Great hotel!
I work at Doctor's Community Hospital and need to stay at your property from time to time. Your front desk staff are great -- always courteous and professional.
During my last stay I arrived very late (after 10:30pm). Since I checked in directly from my work at the hospital, i did not have any dinner and was hungry. Your restaurant staff allowed me to order a meal and they were kind enough to have it delivered to the front desk. I really appreciated this kindness.
I recommend your hotel whenever asked. I enjoy staying at the Greenbelt Hilton very much.
May 8, 2013
Rated 4.0 out of 5.0 by BradD Great Location
I've stayed at this hotel approximately 50 days over the past few years. It's a handy location to nearby NASA and I understand a number of visiting government workers also stay here. Although I'm a Holiday Inn Gold Card member, I am rarely greeted as one at this hotel let alone receive a complimentary breakfast, etc.
The staff must see so many visitors that I am rarely recognized as a returning guest.
Again, this is a hotel ideal for those of you with business goals in the area.
April 23, 2013
Rated 5.0 out of 5.0 by clwgbw CLWGBW
First of all,I'd like to thank Your Staff,for the special care we received from all of them! Especially Chris, at the front desk.He couldn't have been any nicer to us. He helped me out w/lending me a cell phone charger,as I managed to leave mine at home. The folks in the restaurant and the bar were so accomodating the first night we were there when we came in late and they got the kitchen to get us a midnight snack. We'd spent a hectic day in D.C. and it was so comforting to finally just fall into bed. I think I have my husband talked into getting a King size bed with the next replacement,thanks to the bed your staff put us in. Don't hesitate to thank them for their hospitality. We don't get to travel much,and you're not always sure what you'll get for your money,but be assured that we'd stay again in a heartbeat. Much thanks to all your staff and the best of life,too. God Bless, The Welleners in Pennsylvania
April 20, 2013
Rated 4.0 out of 5.0 by MikeAero1 Stayed Many Times
I usually stay at this hotel for my business in and around the DC area. Its centrally located and the price is fair. Its never priced too high.
April 17, 2013
Rated 4.0 out of 5.0 by Anthony2013 Good location and greta price
Overall a great stay. Check-in staff were courteous and efficient. Room price was reasonable for the location, especially being as close as they are to the Metro station (along with courtesy shuttle). I also thought the on-site restaurant had a decent menu and the food was excellent. My only concern was that the room that I stayed in needed some updating and cleanliness was somewhat questionable with a peeling ceiling over the bed and dirty shower curtain to name a few personal quirks.
April 14, 2013
Rated 5.0 out of 5.0 by Debpn60 Great Location.
The hotel is conveniently located for the Washington metro area. The room was clean. The staff was very courteous.
April 12, 2013
Rated 5.0 out of 5.0 by miked215 Great!!!
Exceptional customer service. Daniel was especially helpful.
April 10, 2013
Rated 5.0 out of 5.0 by Steve4849 Washington, DC Visit
We enjoyed the courtesy and attention of staff from the reception desk to the driver of the courtesy shuttle to the Greenbelt Metro station.
April 9, 2013
Rated 4.0 out of 5.0 by CoachPate7 The Stay was Great, Once I found the Hotel
Getting lost, trying to find the hotel, was easy. It is confusing, if you miss the freeway exit, and you can not see the hotel from the road, with it behind the shopping center and taller buildings. But, once I found the hotel, the stay was great, except, my room was not ready when I arrived. Once I got checked in, the stay was great, with a first class staff and very friendly, helpful house keeping. Although the walls were thin and you could hear the guest next door, it was very quiet at night and the beds provided a good nights sleep.
I look forward coming back to the Greenbelt Holiday Inn someday.
March 29, 2013
Rated 3.0 out of 5.0 by Bill38 Environmental control
Heating/AC unit extremely noisy. Had to turn off to be able to sleep.
March 27, 2013
Rated 4.0 out of 5.0 by ChuckJJJJJ Great Way to see Washington DC
We really like the bus service to the Metro. What an easy way to see Washington DC. The restaurant recommendations were excellent. Our only downer was the refrigerator didn't work properly and the bathroom was too small for more than one person to use at a time.
March 26, 2013
Rated 4.0 out of 5.0 by missshade1 EXCELLENT SERVICE
My review is mostly for the front desk staff Chris. He was excellent! He always made an extra effort to make sure my questions or concerns were answered and I was satisfied. He was the same way with the other guests that I saw him talking to. He was very friendly and my definition of perfect customer service. I would stay at this hotel again, since I know what kind of service I would be getting. Thank you Chris for being an example of great customer service.
March 14, 2013
Rated 2.0 out of 5.0 by Dilruba Bathroom quality is unsatisfactory
Room was good, but the hallway was unclean an smelly and the carpets were old and unclean. In the common area not enough sitting sofas. Overall quality was not good enough for inviting a guest.
March 8, 2013
Rated 5.0 out of 5.0 by SohoTraveler Nice hotel, good value
Nice hotel, clean, good TV, good value overall, and excellent service.
February 24, 2013
Rated 5.0 out of 5.0 by Necie Comfortable bed and peace and quiet
I enjoyed my stay haven't been away in a while. Relaxing for me.
February 21, 2013
Rated 5.0 out of 5.0 by Spike2 A very relaxing stay
The front desk welcomes you in a friendly manner, the rooms are large and the king bed is comfortable. The restaurant is a great place to eat with reasonable prices. very relaxing.
February 19, 2013
Rated 4.0 out of 5.0 by KCJTPA Good place to stay if you are visiting GSFC
Convenient to GSFC. Reasonably priced. Helpful staff and excellent shuttle service. Rooms are average but clean and maintained.
February 6, 2013