Rated 4.1 out of 5 by 199
Rated 2.0 out of 5.0 by thegnome Better Options
Lower your expectations. This property was not on par with IHG quality or the pictures available online.
July 23, 2014
Rated 4.0 out of 5.0 by GeorgiaGirl14 9/10
I would love to give this hotel a 10/10, but the shuttle to the metro took that last point away. We arrived Monday and left Friday, which gave us three days to go into DC via the metro. We called down to the front desk on Monday night to request shuttle service. They told us to call back in the morning, so we did. William was our shuttle driver, and he was awesome. He opened the doors for us, was very polite, and made sure that we knew how to get back to the hotel when we were finished sight-seeing. The business card that he gave us with instructions told us to call once we got back to the metro station in the evening, so we did. We had a reasonable wait for the shuttle, but when the driver arrived, he waited in the car for us, then when he realized that we were waiting for him, he unbuckled his seat belt, crawled through the van, and opened the door from the inside. Okay, no big deal, everyone is different (William was just better) -- but then came Wednesday. William drove us in the morning, and he was awesome again, but that afternoon was a completely different story.
We called shortly before we arrived back at the station and were told that the shuttle was on a run and that it would be 30 minutes before it arrived. Okay, no big deal... except that 30 minutes turned into an hour. And when the shuttle arrived, it was none other than Mr. No Manners. He has two passengers with him, so naturally we assume that they were being dropped off at the metro. We stood back to allow them to come out, but after a few seconds, nobody had moved. One of the guys finally opens the door, and the driver says, "Are you gonna get in?" I was slightly taken aback and said, "Sorry, I thought that they were getting out so I was giving them room." The driver sarcastically says, "No, they just like to ride around town in the shuttle." After having waited an HOUR for the shuttle, I was beyond angry. If they'd told us that it would be an hour-long wait, we would've taken a cab back to the hotel. So the long wait + the driver and his attitude + a tired tourist = frustrated.
The next morning, we asked William what time his shift ended, as we'd prefer to ride with him, but we were unable to finish touring in time. Thankfully, we had a new driver in the evening who showed up within a reasonable time considering that it was 5:00 when we called.
So all in all, you might be better off either driving yourself to the metro or planning to take a cab back to the hotel...
July 21, 2014
Rated 4.0 out of 5.0 by LW60 Courteous staff and prompt service when needed
We come to the D.C. area yearly to visit family and friends. We enjoyed staying at this hotel due to the close proximity to places where we like to visit. We were pleased with the courteous and friendly staff. Downsides were that bed was a little too soft for us and there wasn't enough hooks or racks to place towels on.
July 16, 2014