Rated 4.2 out of 5 by 108
Rated 3.0 out of 5.0 by Sunshine in July Holiday Travel
My overall stay here was ok. I was not impressed with the manager on duty. She was not as professional as she should have been and the way she treated her staff displayed her lack of confidence in their ability to service the guest. She continued to make it know to everyone that she was the manager. As the front desk staff being the very first persons of contact, she gave me a poor impression of what to expect from the hotel; however, the other staff members present were very warm, welcoming, and friendly. The rooms were nice and the housekeeping staff was very attentive to our needs. I would stay at Holiday Inn again, but not this one.
July 9, 2014
Rated 5.0 out of 5.0 by J. A. L. Good Value
I recommend this hotel if you are looking for a nice hotel that is in close proximity to the CBD without paying the higher CBD/French Quarter hotel prices.
July 9, 2014
Rated 5.0 out of 5.0 by ehmackin Teresa is the reason
I can stay anywhere honestly, but I stay on the WB with Teresa b/c she is so wonderful and knows me. I honestly feel like we are family. She goes out of her way to make sure things are going well for me and everything I need is taken care of.
July 5, 2014
Rated 4.0 out of 5.0 by smiles7960 My stay in NOLA
Nice rooms and staff. Laundry is a bit more than others. Nice pool and work out room. Food is good at the grill. Reasonable food prices.
July 1, 2014
Rated 5.0 out of 5.0 by tumbleweed2014 Breif visit
Very nice hotel and the staff are very responsive to guest needs.
June 29, 2014
Rated 2.0 out of 5.0 by Kymberli Really Dustin you think you're going to get a 10
Checked in rather late in the evening the front desk person, I think his name was Edward was great, after that it all went down hill. Rooms where dirty, supplies where not replenished, the hotel people had me stand at the front desk while they carried on personal phone calls (without acknowledged my presence), no one greeted at the restaurant, and a reception was advertised but no one was around to greet guest (which is difficult when you have never been there and didn't really know where to go (found out later that I should have just gone up to the bar, maybe they could have put that in their notice).
Hate to not say anything nice, so I will say the view was awesome.
June 27, 2014
Rated 4.0 out of 5.0 by optie personnel
Your staff were very friendly and helpful.Believe breakfast should be offered without charge.
June 25, 2014
Rated 5.0 out of 5.0 by nelly1 holiday inn
we did not have any trouble, it was quite the food was awesome the bar also good.
June 18, 2014
Rated 5.0 out of 5.0 by CircleB Great Service & Hotel
We just stayed at the Holiday Inn Westbank in Gretna, La from June 12th to 15th. From the moment we checked it in to the time we left which was 3 nights was awesome. The staff is is extremely friendly and accommodating. Always had a smile. Even the maids where awesome!!! The room was large and clean. The ONLY compliant and really it is not a compliant. I like coffee and there always seemed not to be any, but the hotel was full.
The restaurant staff was friendly BUT very slow.
The hotel is a short cab ride to the Riverwalk, and French Qtr.
Will stay here everytime!!
June 18, 2014
Rated 5.0 out of 5.0 by Daryl81 Just relax
Great place to stay staff is very friendly and will help you with anything they can the girls up front ( Treasa and Shirlonda ) always have a smile and take time to say hi. The Roundhouse Bar and grill is a great suprise Moke and her staff really try and make sure everything is to your liking and have Treasa make you one of her Rum Punch, as good as you will find in Nawlin's the menu is got alittle bit of everything but try the blackend shrimp pasta " KILLER " and you are only 4 miles to the french quarter a short cab ride.
June 5, 2014
Rated 4.0 out of 5.0 Restaurant service was great at breakfast but not good during one afternoon evenibg
Trina at breakfast was wonderful...very prompt service and she was very friendly. However, service one afternoon on Monday, 5/19, was very very slow. Wait service seemed disorganized and we had to wait long time for meal and then again when we returned for dessert. Had to go to bar to get bill and then again to ask a question about the bill. Food was very good, though.
May 25, 2014
Rated 2.0 out of 5.0 by RickRud First and only time I have given a poor review for Holiday Inn
I booked two rooms for the weekend of April 25th 2014. I like Holiday Inn and most of the time I am pleased with my stays there. This is the only stay that has prompted me to leave a bad review. Here is why.
1) We checked in late and the guy at the desk was very rude.
2) There was no coffee in the lobby. the front desk folks said that the coffee was only available during breakfast hours. Well thats OK although I have never stayed at another Holiday Inn where there was no coffee except at breakfast. But then both mornings we were there, the coffee pot was not kept full and we had to wait.
3) We were given free breakfast. The food was good but we had to wait and wait and wait for the to go trays to put it in. and then again we had to wait for coffee.
4) The rooms are clean but a little dated. I expected more for the price.
5) I have a rewards account and I havent gotten my points for this stay yet. I filled out a missing point form - so Im waiting. I bet the rude guy that checked us in had something to do with this.
6) The best part of our stay here was that we werent in the rooms much. There is too much to do across the river.
I will stay somewhere else next time.
May 13, 2014
Rated 4.0 out of 5.0 by Marya70 spacious clean room and great staff
Overall good value for the money. Room was clean; helpful courteous staff. My room faced a building site next door, so it was pretty noisy starting at about 7 in the morning; should be fine once construction is done. A simple breakfast included with the price of the room would have been nice; the attached restaurant was so-so.
May 6, 2014
Rated 5.0 out of 5.0 by Travis (trouble) My Stay
I would like to say that the staff is the best part of staying at your location. I would also like to add that the service and attention that Teresa Vicknair, the front desk clerk gives to not only me, but other guest, is exceptional. She is a delight to interact with.
May 6, 2014
Rated 2.0 out of 5.0 by ttbb Disappointing
The king non smoking we booked for 4 nights was very quiet and spacious, but that is about extent of promised comfort. Peeling bubbles off the ceiling, pulled carpeting and exposed staples, the first red flags.Twice, the room was serviced and floors, vanity, sink and tub were not cleaned at all. Vanity items were not replenished. Once we did not even have bath towels -dirty or clean: we called front desk at 8:30am, asked for some new ones and at 9 we had to call again as none had showed up with them. They apologized and said they were on the way, did not arrive until 9:30, delaying our schedule and making us late for a booked tour. One morning we left at 9 and returned around 4pm for resting and showering before going out again, and our room was not yet serviced. Decided to go wait by the pool until it was done. That is when we saw the beauty of it, with two roaches and candy wrappers floating in it! And don't even think about using their Round Table Restaurant: the bacon and sausages in the buffet were black with overcooking and sitting the warming plates. We then got the skillet: it ONLY had potatoes and just 4-5 microscopic pieces of the promised veggies and meats. We both ordered mimosas with our breakfast: our waitress came back only with one, and told us they ran out of champagne (seriously????) and they used a very cheap, nasty and absolutely flat kind (perhaps had been sitting on shelf for weeks) in the one they brought. My husband then asked for an iced tea: it took them 15 minutes to bring it, and it tasted horrible, as if they had added a full cup of sugar to just flavored water. Lastly, the cab they called for us did not run its meter, once we realized we got off and he charged us twice as much other drivers have to cover the same distance.When we told the front desk, they simply shrugged their shoulders, with no apologies and no acknowledgment of our bad experience. From other reviews I have read, it sounds like the cab thing might be an inside agreement they have with local crooks to prey on naive tourists. Overall, aside from the spacious and quiet room, this stay was quite disappointing.
April 23, 2014
Rated 2.0 out of 5.0 by hotelguest29 not so great
paid for a 2 queen bed room and got checked into a king size bed room with a small sofa bed. agent said it was sold out but i checked in at 3:30pm and check in is at 3:00pm. should be first come first serve basis. because i had 1 guests in the reservation they switched my room without even informing me. our noses kept getting stuffed every night because of dirty wet rugs and really bad humidty smell. first night our room didnt get cleaned (no housekeeping service and no we did not have the "do not disturb" sign outside our room), there was no explanation for that just a sorry. one night we smelled cigarette smoke and we were on the 7th floor in a non-smoking floor. some staff were great. rooms need to be updated. i work in the industry and have stayed in alot of hotels before, i really feel problems were handled very bad and unexperienced.
April 13, 2014
Rated 4.0 out of 5.0 by me why me Excellent stay for the second time.
This is the second stay at this location and the 3rd @ Holiday Inn in New Orleans ( staying also at Holiday Inn East Airport on James Road?) and I seem to have two (2) Club #'s - 189 388 091 and this one 298 211 594. Will you check to make sure I am receiving credit points totals
April 11, 2014
Rated 4.0 out of 5.0 by JoeA87 Enjoyed
The staff was great from the time I walked on to the property. I enjoyed my stay and will return when ever I'm in the area.
April 3, 2014
Rated 4.0 out of 5.0 by mjewelh average stay
The hotel was really nice, no complaints. .. However the staff could be a bit more friendlier, no smiles,no welcoming, I felt very uncomfortable when I entered each time. Otherwise the stay was decent.
April 2, 2014
Rated 3.0 out of 5.0 housekeeping
My pet peeve is to find hair in the bathroom, all three days we stayed there, it was never cleaned up.
We prefer not to have our comforter tucked in, the first two days the bed was made up correctly, the third day it was not tucked in only the pillows had been rearranged.
We did not feel safe at this property at night.
We left at 4:00 a.m. and their were young people hanging around in front of the building. No security in sight.
We stayed at only Holiday Inns during our nine day vacation in the south and this was the only one we had a problem with.
March 28, 2014
Rated 4.0 out of 5.0 by JohnnyLimo Good Hotel
We had 3 rooms booked before or cruise. On 2 rooms, our only problem was with the front desk. One room was charged $50 more than what I was quoted. When I enquired about it, I was told that the computer sometimes changes the amount due. They did credit my card for the overages. On the other room, I was told that this room doesn't come with the breakfast buffet. I had to go back to my room to get my confirmation paperwork and physically show them what it says before they would give me my coupons for breakfast.
March 26, 2014
Rated 5.0 out of 5.0 by Tx aTm Great Value
Located near the New Orleans Naval Air Station, this hotel is a great value with excellent and caring support staff who go out of their way to make sure all of your needs are met.
March 23, 2014
Rated 5.0 out of 5.0 by tonilj80 Excellent Stay
We enjoyed our stay very much. Clean, comfortable rooms. Friendly staff.
March 13, 2014
Rated 5.0 out of 5.0 by StephieB Excellent service and clean
We were upgraded to a suite on the top floor! We were so exhausted from driving so this was a wonderful surprise! The staff was prompt and professional. The room was spacious and clean. We plan to book this hotel next trip for sure! I recommend
March 12, 2014
Rated 5.0 out of 5.0 by Chasewest Bed!! Yes
Staff was great! The in house Restuarant was perfect.
March 10, 2014
Rated 5.0 out of 5.0 by djbb comfortable pillows
stayed here multiple times. the staff is very friendly and helpful. the drinks in the bar are very good. try and get a room facing the river, the side facing the interstate is noisy, but ear plugs will be provided
March 9, 2014
Rated 4.0 out of 5.0 by Howdy Duddy good room and good service
Had a good experience with this stay. The room and service was good. Would recommend to anyone.
March 8, 2014
Rated 5.0 out of 5.0 by Denese54 Great price, great staff.
We were pleasantly surprised and will stay there again. We were staying overnight before a cruise and we were very pleased. Of course it is not a 4 star hotel but it is great for the money. The eating establishment connected to it was really good. We were very surprised. Wonderful friendly service as well.
March 2, 2014
Rated 4.0 out of 5.0 by Msgoat0259 Excellent service, very clean.
Would definitely recommend this hotel. Very clean and staff very friendly.
February 27, 2014
Rated 4.0 out of 5.0 by Old Diver Major Problem
We paid the price that the front desk said was due, however, when we got home on Tuesday 2/25 and checked our bank statement, it showed that a very much higher amount was paid out then what was on our receipt, we are disputing the amount.
February 26, 2014