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Rated 4.3 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Very Pleased with the quality and service I enjoyed my stay at the Holiday Inn in Westbank. I had a nice view of the city from my room, the bar and grill was very nice and the food is great, staff is friendly, and the rooms were very clean. September 2, 2014
Rated 5.0 out of 5.0 by Gretna Business Trips Excellent IHG property. I would recommend this property to my colleagues and friends for their next visit to the area. September 2, 2014
Rated 5.0 out of 5.0 by Great value and excellent staff! Super location and the price is very good. The staff is extremely nice and helpful - I love staying there! August 31, 2014
Rated 5.0 out of 5.0 by The front desk was on point! Everything in this hotel rolled like a well oiled machine. The crews on the front desk are always attentive and thorough. I thoroughly enjoy coming here when my business sends me to New Orleans. This is the hotel of choice for my peer group. August 28, 2014
Rated 4.0 out of 5.0 by Business stay The staff are very friendly. The biggest down side is no shuttle to the French Quarter-$20 cab each way makes it better value to stay across the river. August 27, 2014
Rated 5.0 out of 5.0 by Convenient This was a great place to stay, very convenient to the cruise port.. I booked it over the internet. I was not sure it would be as good as it looked on line. But it exceeded my expectations. I also got to leave my car there while on the cruise!! I would stay there again! August 26, 2014
Rated 5.0 out of 5.0 by There for MEPS Spent the night here because my daughter was shipping off to Navy basic training. As upsetting as it was to be spending the last night with my 17 year old it was nice to be in a calm, comfortable hotel. August 24, 2014
Rated 5.0 out of 5.0 by New Orleans Great place and great customer service. When i got to the hotel the front desk was very well trained and respectful. August 24, 2014
Rated 2.0 out of 5.0 by stay it was an average hotel stay. Nothing to smile about. August 23, 2014
Rated 5.0 out of 5.0 by Relaxing and Refreshing My recent stay at the hotel was for business purposes, but could have equally been on vacation. My overall experience was great. I stayed in a suite which was quite spacious and quiet. Linens were right at my fingertips. If you need to relax this is the place. As with any stay in a large city being aware of your surroundings goes without saying. While the parking is adjacent to the hotel it is open to the public, but it is well lit and plentiful. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. It was great and very pleasurable! Like I explained earlier we held a all day meeting there with clients as well and the staff was great along with the food that was served. thanks again for a great stay! Blue August 18, 2014
Rated 4.0 out of 5.0 by Good Value Location is a little inconvenient across the river, but you get a nice room at a reasonable price with free parking. It's worth the drive. August 16, 2014
Rated 4.0 out of 5.0 by Good size rooms and great service The staff of the hotel were great and tried to help us with all our enquiries including booking tours and finding transport. Breakfast in the Restaurant was excellent and full of variety. Only down point for us was the ease of access to Public Transport.. In the survey it mentions a shuttle bus but we were not told that there was one. The cost of catching taxi's was the same as if we had gone into the city for the day and paid for parking. August 14, 2014
Rated 5.0 out of 5.0 by Hotel Staff Front desk Theresa and bar Theresa were outstanding! They really care about their guests. August 14, 2014
Rated 4.0 out of 5.0 by This hotel is ok The hotel is located right place. You can take ferry to New Orleans. The staff are nice and helpful. When I needed ice, a gentleman helped me get ice from kitchen. The hotel is next to a highway, and there were some noise at night. August 6, 2014
Rated 3.0 out of 5.0 by sore backs Food not good at all here could have used the green beans for tooth picks.(very HARD). Sofa sleeper not worth having in room floor more comfortable. August 6, 2014
Rated 5.0 out of 5.0 by the hotel staff were great the staff were great, the only issue was there were not enough washer and dryer to support the size of the hotel. August 4, 2014
Rated 2.0 out of 5.0 by road noise and poor housekeeping The room i was in was on the 9th floor overlooking highway 90. All i could hear all night was road noise. It was like the walls and windows were paper thin. Also i was there for two weeks and twice housekeeping didnt clean my room and after asking the manager about it i was told i had a do not disturb sign on my door, which was definitely not the case. Then when they did clean the room they moved my things around including toiletries such as my toothbrush. The only saving grace was the hospitality manager Mrs. Blackwell who did her best to make sure everything was fixed and I was satisfied. Its a shame that had to happen though. I definitely would not recommend this hotel for anything other than a quick stop for the night and even then i wouldnt expect a restful night August 4, 2014
Rated 5.0 out of 5.0 by Great Staff I was amazed how we were treated during our stay. The staff was wonderful, and overly helpful. I would especially like to mention Teresa the night manager, what a pleasure to work with.! August 3, 2014
Rated 5.0 out of 5.0 by overall Older hotel. Staff is tops. Rooms large. Older facilities. Only minor issue during times stayed, must always remind front desk each day to deliver USA paper to my door. Glad I stayed there the several times I have. Thanks. August 3, 2014
Rated 4.0 out of 5.0 by Friendly staff and updated lobby The staff is very friendly and accommodating. If the carpet in the room would have been updated like the rest of the room it would have been perfect. However the carpet needed replacing very badly. That being said I would stay there again. August 3, 2014
Rated 4.0 out of 5.0 by Very convenient locale The hotel was very nice inside, however, it could have a fresh refurbish on the oustsite. Staff was very friendly and it was a short drive to downtown NO. July 24, 2014
Rated 5.0 out of 5.0 by Great service Stacie at the front desk was awesome. She went above and beyond to make us comfortabl . July 20, 2014
Rated 5.0 out of 5.0 by More than what was expected I would recommend and have recommended this hotel for anyone, young, old, families. We had a very clean room, staff was great, then entire building as a whole was perfect. Self laundry was great to have. The pool area and pool was very clean. The resturant staff was exceptional as well. Great experience. July 19, 2014
Rated 5.0 out of 5.0 by Great hotel Thanks Trenise for the great customer service! Pool hours are great and the breakfast for the price is good. Clean Hotel and rooms. Thanks July 15, 2014
Rated 5.0 out of 5.0 by BLESSED This was not the location referred, but what a blessing, to have had the opportunity to stay here. To the point we extended our stay one more day, Upon entering the building the smell was awesome with a relaxing smooth feeling, this smell was throughout wish I could of brought it home. I am now a rewards member so I will be looking forward to getting points. Shout out to the entire staff!!! July 13, 2014
Rated 4.0 out of 5.0 by Close location, Great Staff..Nice Stay I really didn't have any expectations going in I 've stayed at many different hotels and resorts, so for the Holiday Inn my only wish was that it was clean. The hotel definitely exceeded my expectations. We were able to get into our room at 8:45 a.m. on ESSENCE weekend! The food at the bar was decent and $3.00 shot specials all weekend, which were a little larger than your normal shots. Sherlinda at the front desk was awesome and she took care of us the entire weekend. The room was clean. We stayed for three nights and each day we left the room was cleaned again. We were asked if there was anything extra we needed throughout our entire stay. The sofa bed was smaller than we thought, it was more like a twin. Other than that the hotel was great. They called a cab service every time we were departing, even at 1:00 a.m. and also made sure we had service back to the airport. Next time I would probably stay closer to downtown just because of the cost of cabs, I even had a rental I drove in the day, it was just costly for this already expensive weekend, otherwise I would definitely make this my first choice!!! Great Job Holiday Inn New Orleans July 11, 2014
Rated 5.0 out of 5.0 by Essence Festival My friend and I booked our hotel through IHG services. There was a mix up with the booking processes. However I was frustrated the guest service representative (Ms. Teresa) remained calm and polite while we attempted to get clarification on our reservation. Ms. Teresa went above and beyond to assist us in rectifying the situation. The hotel manager (Mr. Tyler) attempted to contact the IHC services for us and was able to accommodate us so we would not have to shorten our stay. The initial frustration was worth the experience of our stay at the hotel. All staff was friendly and knowledgeable of the area. I would recommend this hotel when visiting New Orleans. The staff and the hotel setting made our trip an enjoyable. However the process of booking with IHC services need some improvement with managing reservation made in advance and insuring that all information is input in correctly as well in a timely manner. July 11, 2014
Rated 5.0 out of 5.0 by Wonderful Staff From arrival to departure, the entire staff at both the hotel and restaurant co-located next door, were nothing less than absolutely splendid, which made my stay all the more enjoyable. July 11, 2014
Rated 3.0 out of 5.0 by Gretna Location Holiday inn NOLA OK, I stayed here for business and only need a place to lay my head. This holiday Inn fit the bill for this purpose. There is no Pizzazz about this place and the area location is a bit sketchy but no problems on this stay. We found some trash that had built up behind the nightstand when plugging in our Iphone charger that was NASTY but the room itself looks clean and the Rest Room was just fine. The Bar Staff at night was just Excellent and very accommodating. Excellent deal on the room price. Lowest in town almost. July 9, 2014
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