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Rated 4.2 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Great Location The location, comfort, accommondations and the courtesy of the staff made my stay outstanding. If I were to return to this area, the Holiday Inn Wesatbank would be my place of lodging. August 11, 2013
Rated 5.0 out of 5.0 by Essence retreat We truly enjoyed our VIP stay! My daughter and I had a blast. From the minute we arrived until the moment we left, I can say it was wonderful. August 10, 2013
Rated 3.0 out of 5.0 by Good value but kind of cramped for two people This is a good hotel with nice people. I wish the room with the shower and toilet was larger, but you're stuck with that. Maid service is good, and the place is clean. Great internet and office services. Major improvements could be made to the restaurant: 1. It's understaffed. The waits are too long. 2. Food is not great. Menu quite limited. Hard to compete in New Orleans that has lots of good restaurants. 3. A niche you might want to fill is to offer organic food with a good chef. August 9, 2013
Rated 1.0 out of 5.0 by disappointed We used your hotel four to five times a year when my son's had a BMX race at Gretna. The boys use to beg to stay at your hotel, this last time not only did your Director of Human Resources "freak out" on a very UNPROFESSIONAL way but she also was extremely rude tome when checking out. She let me know that my bikes and all the other bmx families bikes where not allowed to be in the room and they had to stay in the cars. I asked her if she was going to be responsible for the bikes on the cars and she told me no and that the where just bikes. I explained to her that just the forks of one of my sons bikes was equal price to three walmart bikes. I explained I have a little of over 4000.00 wrapped up in my boy's bikes and she told me I was fibbing. She yelled in un professional ways to the point that the front desk young lady would not even look at me. there is about fifteen BMX families that use to stay with us when there is a big race in Gretna but because of the experience of her WE have all decided to stay at the Harvey Holiday inn. I have never been treated so poorly by a person in a Holiday Inn hotel before. Usually Holiday inn is the ONLY place I stay. I canceled my reservation at the time for the Sept. state race, we are now booked in Harvey. August 5, 2013
Rated 5.0 out of 5.0 by Relief! I haven't stayed at a Holiday Inn in some time, but we saw it on the way to our original property. When there were problems with our original reservation, we were relieved that this hotel was able not only to take us, but to also exceed all expectations. The rooms were spacious, clean, and appropriate for my mother who has mobility issues. The pool was restful and clean to my niece's delight. For me, the price was right, the check-in process was painless, breakfast was tasty, and I was able to access a computer to coordinate our visit to the near-by French Quarter. We were all thrilled! This property is now on our preferred list for our next trip to the Big Easy. With this hotel as an option, that visit may come sooner than first thought. August 1, 2013
Rated 5.0 out of 5.0 by Circle of Delight We found this property to be surprisingly a joy...The hotel is circular which makes it stand out and easy to find. You can see it from the Mississippi River bridge. The staff was awesome in every way. We had a double queen room which was very spacious...it was like having a suite without the suite...The only thing we thought needed improvement was the bathroom set up...there was no door to the vanity area but a door separated the toilet and bathtub/shower which made this area very tiny...you had to go in the room and turn to close the door...it would have been better if the door was a slider and for them to include some kind of privacy divider for the vanity area where you would have the option to leave that door open if you like by shutting the vanity area from the rest of the room. Though the property had a couple of mechanical issues, the staff's response to those issues was phenomenal. Both dryers malfunctioned on day two of our stay...the hotel volunteered to dry our clothes for FREE as a compensation. Both were back functional the very next day...however, the staff still offered to launder our clothes complimentary and hand deliver to the room upon completion!! That was BEYOND excellent customer service. Anything we needed, it was resolved expeditiously. I know where I will stay for future New Orleans trips!! July 30, 2013
Rated 5.0 out of 5.0 by Wonderful I would recommend this hotel to anyone, our stay was wonderful especially the staff and services. The restaurant food was amazing also the staff they were very friendly.. I like the fact that the hotel has an security guard on the premises so I felt very safe. July 26, 2013
Rated 5.0 out of 5.0 by Great place to stay Great place to stay the is top notch Manager Dustin Floyd runs a super hotel he food is very good and the drinks in the round house are top notch. July 19, 2013
Rated 4.0 out of 5.0 by clean and comfortable Staff pleasant and helpful. Food in restaurant was very good. Excellent staff in hotel and restaurant. July 19, 2013
Rated 5.0 out of 5.0 by Great place to stay The stay was wonderful. The room was so nice, the bed was so comfortable. Very clean, great service. I will be staying here again July 4, 2013
Rated 5.0 out of 5.0 by Very Comfortable Stay Hotel was kind of hard to get to (for an out-of-towner), but once we arrived, we were rewarded with comfortable and clean rooms. Disappointed that the pool's shallow end was 4 feet; don't consider this kid friendly. Staff was excellent. Wasn't used to having breakfast in a bar and grill, but buffet was good. I would recommend this hotel; the grandkids enjoyed it. June 15, 2013
Rated 5.0 out of 5.0 by Always a great stay The front desk and restaurant staff are very friendly and helpful! June 14, 2013
Rated 3.0 out of 5.0 by Comfortable bed, bathroom and maidservice below average Main room was comfortable and clean as per usual. The bathroom was clean but the shower rod was loose and hanging down. Lack of a vanity even a small one with the water pipes exposed really was not very inviting.The night staff associate was very nice and helpful. We had made a reservation earlier but there was no record. There were no toiletries in the room (shampoo, soap, lotion. This will in no way deter us from staying at the tower in the future. June 3, 2013
Rated 5.0 out of 5.0 by Awesome again! Great stay once again. It's so cool when they staff recognizes you and your family from previous visits. We got treated like we had been there all the while. We were super thrilled that when we booked online our "additional request" was not ignored and everything we asked for was in place when we arrived. Will always be our first choice when visiting the area. May 25, 2013
Rated 5.0 out of 5.0 by Second home Love staying here. Thanks to Tashena, Stephanie and Jessica. They're always so helpful and friendly!!! May 21, 2013
Rated 5.0 out of 5.0 by Rock Star service The service at this Holiday Inn was great! We had never visited New Orleans before this trip and the staff went out of their way to make us feel welcome to the city and offered many suggestions for things to do and places to go see around town. My family had a great stay in New Orleans and we can’t wait for our second visit. May 20, 2013
Rated 5.0 out of 5.0 by Home away from home Great hotel! The rooms are very comfortable, the housekeeping does a wonderful job making sure everything you need is there for you and the front desk ladies are wonderful. Especially Tashena!!! She's always greets guest with a warm welcome and goes above and beyond to make sure they have everything needed to make it a home away from home. May 12, 2013
Rated 4.0 out of 5.0 by Room Location Great staff and comfortable rooms. Try to request a room facing away from the expressway that literally runs 50 yards away 24/7 so it can be quite noisy. Overall it's a great place to stay! May 6, 2013
Rated 5.0 out of 5.0 by Great Value Near The French Quarter Great value and option for a stay in New Orleans near the French Quarter. Friendly service, clean and nice property. April 28, 2013
Rated 3.0 out of 5.0 by Ok Room This was an ok place to stay.. room really isn't that big.. and it is right next to a highway.. overlooking it actually... So when loud cars go by at 2am, you know it.. We did have a big problem-We took a cab from there to downtown New Orleans, and could not get a way back... No cabs wanted to run to Gretna-This hotel is in Gretna, not New Orleans.. Took us and hour and a half in the rain, to get a cab to take us back... the room really wasn't that clean when we got there, the bedspread was stained, there was change(coins) along the bed frame, and the remote was missing a battery, which we later found under the bed.. You would think housekeeping would know if the remote was missing a battery.... April 24, 2013
Rated 5.0 out of 5.0 by Restaurant personel Always get treated so well @ Roundhouse. Great bunch of staff. Please let them know how grateful I am.. April 22, 2013
Rated 5.0 out of 5.0 by Comfort = happiness I work hard all day and when I get back to the hotel the ladies at the front desk always have a warm happy uplifting greeting. My laundry is there and my room is spotless. THANK YOU.. April 10, 2013
Rated 5.0 out of 5.0 by Good Value Just stayed one night while passing through town. Everything was great. Free parking, good location, friendly staff. April 9, 2013
Rated 5.0 out of 5.0 by Great place to stay I took advantage of the park and cruise package. I found it a little hard to find the hotel, but when I did I was very happy to find that this was a gem. When I check in I was greated with a smile and checked right in. The room that I had was clean and up to date. The food in the bar was well priced and tasted great. I plan on another cruise next year and will stay again at the hotel. The price was outstanding. Overall I would say this is an awesome place. As a former General Manager of several hotel I can say without a doubt this is a great place to stay! April 7, 2013
Rated 3.0 out of 5.0 by Customer Service? Customer service doesn't exist in this place. Staying in hotels over 280 nights a year I am a member of this brand of Priority Club. Not once was I greeted as a Priority member. When I mentioned it only then was it explained to me the so-called benefits at this property. I was told I would receive 20% off each meal in the attached restaurant-- never happened. Further, when ordering anything from room service I was told by the order taker that it would just be quicker to come down and get it myself. Nice! Parking at this property is also a nightmare. When staying in NOLA, spend the extra money and stay across the river. April 2, 2013
Rated 5.0 out of 5.0 by Great Location My first trip to New Orleans was a great experience and the Holiday Inn New Orleans West Bank Tower made it worry free. We had great service from the front desk, restaurant was handy for breakfast or a drink. The best part was proximity to ferry that went to Toulouse Wharf which was close to French Quarter and sightseeing. That meant no traffic hassles! March 29, 2013
Rated 5.0 out of 5.0 by Staff is the Best Great experience, Staff was attentive and made us feel like family March 28, 2013
Rated 5.0 out of 5.0 by Great location, comfortable, great staff. We enjoyed our stay here. If you are tired and don't want to head out for dinner, the restaraunt was good. The hotel is located close to the cruise terminal and other popular locations. We would recommend this hotel to anyone. March 18, 2013
Rated 5.0 out of 5.0 by Hidden Jewel across the Bridge This Hotel was awaesome..Large rooms..Awesome Staff...Free Parking...other hotels were charging 30+ to park.....Hotel Art Work was Beautiful...Security Guard on the evening/night shift was Professional and Courteous. Will Stay again.... March 15, 2013
Rated 5.0 out of 5.0 by clean hotel exceptional staff great service We stayed the weekend with our 12 year old basketball team, and this hotel was very clean, close to restraunts and staff went out of their way with anything we needed. Front desk staff was very courtious and very patient with our children. Only comment was our room faced hwy/overpass and at night could hear traffic. So request city view if you plan to stay. Restraunt in hotel food was good, however service very slow. March 11, 2013
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