Rated 4.0 out of 5.0 by murbeaa Staff Dedication
It's exceptional very good. Keep it up. Had my air ticket forgotten in Shenzhen, staff at the front office followed up and made sure I had my ticket within 24 hours. I made it for my trip
April 5, 2013
Rated 4.0 out of 5.0 by dorren 设施陈旧，性价比不高
April 3, 2013
Rated 4.0 out of 5.0 by Beta Convenient
It is very near from Metro station and so many restaurants are near by hotel.
It is available to enjoy entertainments in the hotel, i.e. KTV.
April 2, 2013
Rated 4.0 out of 5.0 by Jane26 good location
very good location, easy to get a glance of the old GZ style.
March 31, 2013
Rated 3.0 out of 5.0 Consider for renovation
I was staying Holiday Inn City Centre of guangzhou at first. Good location. Old room facilities and no shower room.
March 31, 2013
Rated 5.0 out of 5.0 by EdR13 Always a great stay, esp. with excellent Club Floor service!
We have stayed at this property every year since 2009. We continue to return because it is a great value and the staff are excellent! The free transfer from the Guangzhou East Rail Station is always appreciated. Then the hotel is only a short walk to Tiajin Metro for easy access to all parts of the city. The Executive Club and its personnel are outstanding. The staff are warm, friendly and professional and speak excellent English. They provide great service throughout the day and especially during the evening happy hour. The happy hour features cocktails, wine and beer with hot/cold foods with a good variety of choices. During the day you can enjoy cold soft drinks or tea/coffee along with light snacks. Again, delicious! Although breakfast is served in the Club, we prefer to have it in Cafe Cascade. Ms. Fanny and her associates as well as the chefs do a great job. We prefer the Chinese dishes but there are plenty of Western dishes too. We will continue to use the Holiday Inn City Centre each time we return to China!
March 26, 2013
Rated 3.0 out of 5.0 by anthony45 deterriorating service
i check in last march 2, for a 3 night stay with your hotel. I had stay with your hotel couple of times, i even recommend your hotel to my cousin. but during my stay , i was greatly disappointed with the services that was render to me.
My negative comments:
1. when i check in to my room , the first thing that greet me was a uncomfortable smell of damp , inside the room, which i had to call housekeeping , which they send someone immediately to spray some fragrant spray , just to cover the unpleasant smell.
when i check the cooler switch , to turn on the aircon, i found out it's not working , no aircon / heater service. i think it's busted. which i didnt want to complain, just ask the chambermaid to open the window, to let the fresh air come in., which she did after letting me sign some waiver. ( which i found it somewhat strange#.
2. buffet breakfast , which is included my room, i found it poor selection and taste , the price i am paying is not worth it. better
buy your breakfast burger at burger king, which i think much better taste
3. i do suggest to retrain your staff regarding customer service.
like the one at the gym on march 3 , lack customer service,. the guy just show me the steam area and left me without any fresh new towel and how to use the locker . and he also fail to inform me that the door will auto lock it self inside , which it did when i when out of the room and have to bang the door so hard several times just to get his attention , that i need assistance . # wow what a service)
LASTLY my guest was complaining how rude and impolite your parking attendant in the basement area, he was shouting at them as if he didn't want them to partk their car at the basement parking area, even thou they inform him they have breakfast with me at your cafe. is that the way you train your staff at holiday inn , it's embarrassing to stay at your hotel, especially when i receive complain from my friend/ supplier.
March 13, 2013
Rated 4.0 out of 5.0 by Frankyw Good Location, Fair Room
Pretty old hotel. Cannot expect good surprise. Great location. Poor parking. Normal breakfast. Good bed and sleep. Great value for weekend getaway package.
March 9, 2013
Rated 5.0 out of 5.0 by Kevinliu Relax at guest room
The environment there is good .The room is much more clean and have big enough space there .
It's good relax for the business trip .
February 6, 2013
Rated 4.0 out of 5.0 by jaswant9 Home away from Home
What was most memorable during our stay was that on my wife's birthday, the General Manager sent a cake to our room. This was a very pleasant and unexpected surprise and made our day. We respect this hotel and Management which looks after its guests like a family would. In Guangzhou I only stay at Holiday Inn. Now I understand why.
The staff have always been courteous, smiling and helpful. I appreciate that.
I have been a Director of a large corporate and I appreciate the effort and training that goes into ensuring that the customer is well looked after and comes back again and again because he knows that someone cares.
Well done Holiday Inn Guangzhou.
February 4, 2013
Rated 3.0 out of 5.0 by Kent015 客户服务人员很差
January 29, 2013
Rated 2.0 out of 5.0 by Ocean 服务一般，客房尚好
January 23, 2013
Rated 3.0 out of 5.0 by Kent015 整体环境中规中矩，客房服务很差
January 23, 2013
Rated 4.0 out of 5.0 by heallab 地理位置不错
January 21, 2013
Rated 5.0 out of 5.0 by alperm Clean Rooms , Good Quality , Kindly Staff
Nice clean hotel , kindly service and staff ,easy to find taxis , close to metro station . Safe location .
January 18, 2013
Rated 5.0 out of 5.0 by Sheilalv Good location with warm service
Front dest staff's service is perfect and can remember me when I do check out on the second day. -- Good
January 5, 2013
Rated 5.0 out of 5.0 by piscator99 Great location, comfortable hotel with great facilities
A regular hotel for me, as usual, excellent facilities, staff and rooms.
December 6, 2012
Rated 3.0 out of 5.0 by ggjj 要是有室内游泳池就好了
December 4, 2012
Rated 3.0 out of 5.0 Needs a little TLC
Have always stayed here whilst visiting the Canton Fair in October. Unfortunately I wasn't able to visit last year but my husband did - who is easily pleased. He didn't say too much so I re-booked for this visit.
As we normally do, we book the Club Room. Within the last 2 years I feel the hotel is now very stale. The food in the Club Room has not changed. The furniture is not fresh looking anymore and the rooms are also starting to look very dated.
We were to return to the Holiday Inn for the 3rd phase of the fair but canceled our reservations and booked the Crowne Plaza down the road.
Saying these comments about the hotel - the staff is still fantastic.
November 29, 2012
Rated 3.0 out of 5.0 by NotPresident Presidential Suite does not live up to its name
Presidential Suite does not live up to its name
Cleanliness - fair
Bathroom amenities - just standard
Bathroom equipment - old, a bit worn out
Furniture - old, colour scheme unharmonious
Spaciousness - very good
Wi-Fi connection - very good
November 28, 2012
Rated 5.0 out of 5.0 by hanyroaya2 Very good hotel
that is one of the finest hotel i visit it nice hall good smilling good respect for all staff
November 25, 2012
Rated 4.0 out of 5.0 by 201017644 酒店早餐和停车
November 19, 2012
Rated 3.0 out of 5.0 by jack3000 great service but room smell is stink
i have been staying this hotel for few times however it really need to be renovated. i call the housekeeping to open the windows for me to breath some fresh air as it is locked. i hope the management can do something.
November 14, 2012
Rated 4.0 out of 5.0
by Shihab Locations and value for money
I was in guangzchu for business and leisure with my partners. Hotel was in ideal location and easy access to market, metro, and other related area we want. Had few Indian restaurant around.
November 3, 2012