Rated 2.0 out of 5.0 by guoxcn 老旧的设施，很差的体验
May 22, 2013
Rated 1.0 out of 5.0 NOT recommended
this is the worst holiday inn that I have ever stayed. The room environment is worse than some holiday inn express that i have ever stayed in other cities.
There's terrible malodor in the room, making me hard to fall asleep. No separate shower room, but just with an old bath tub.
I am asking for a king bed room while making reservation but was told no room and finally only get a double bed room.
The breakfast area was so crowded with just so so food.
It is really a not comfortable experience for my stay in Guangzhou.
Definitely I won't choose this holiday inn for my next stay in Guangzhou.
May 14, 2013
Rated 4.0 out of 5.0
by gnauhj Excellent service
It's my first time stay at this hotel. I was a bit worry about the aging of the room as previous review posted all showing smell in the room. I have been fortunate enough to be upgraded to a suite and the room is very clean and no smell at all. In fact, the room has been spray with air refresher and an air cleaner has been operating in the room to better improve the quality of the air in the room. The staff has been very friendly and they even have a staff right in the hall way to greet me at my floor. Overall, I am very pleased with the service I have received during my stay.
May 9, 2013
Rated 3.0 out of 5.0 by JHenderson Executive Lounge not worth the extra money
Stayed in guangzhou recently for business. I paid extremely high room rates due to the time of year however didnt mind originally as I thought Holiday Inn would be a good hotel as I have stayed in other establishments around Australia and Asia and they are always at a great standard and also good value.
The Concierge Team out front are excellent. Executive Club Lounge was average at best not worth all the extra money and club floor room was average first room I stayed in had faulty lights and other issues took two days too move me. After many conversations. Will not be staying here again
May 8, 2013
Rated 4.0 out of 5.0 by Random1234 Good Location and Friendly Concierge Service
First time staying at this hotel and thought the location was great.. only about rmb20 taxi ride from Guangzhou East station. I've also left something in the room after checkout and when I returned the following day around 4pm, the guys at Concierge were very helpful in contacting 'Lost and Found' to get the item back. Cheers to those guys
Check in experience was almost perfect but the lady who checked me in did not smile and there was no recognition for Platinum Ambassador. However a room upgrade and welcome drink coupon was given. Secondly, I asked if you can include breakfast as I have always been given breakfast at another holiday inn property in Beijing with lounge access and free laundry (by virtue of my Platinum Ambassador status). The lady insisted that different properties have different policies, which is fine. But she went on to say, 'we have already upgraded your room anyway'. A smile while saying all this would have stopped me from writing this comment here.
The room was great and had very good size. But the bedsheets have a smell similar to cloths that are not properly dried. Because it was late, I didn't ask housekeeping to change the sheets. The sheets were clean but I guess your laundry has not ensured that they are sufficiently dried.
Check out experience was another lady (around 3pm shift) - again no smile despite thanking me for my stay. The thing that adds to the lack of smile was another staff asked her something which she responded with a rather uneasy tone. To me, if you are serving me in the counter, she should not show all these looks in front of me as a customer, moreover i was actually expecting a smile but none. I suspect she might be the team leader but I don't want to see your stress at work... come on.. cheer up like the guys at Concierge.
Overall, despite some areas that I was a little particular about, the experience in this hotel was still great... good property and location.. plenty of good restaurants around... close proximity to GZ East station.
May 2, 2013
Rated 4.0 out of 5.0 by tshum Good and valued hotel
the second time I stayed with this hotel. Great value for room rate, with gym & pool facilities, very comfortable !
April 10, 2013
Rated 4.0 out of 5.0 by Joe786 Great staff - excellent service
Thank you for your wonderful service. Highly appreciated. Would definitely return again. Great breakfast selection
April 9, 2013
Rated 5.0 out of 5.0 by Tony586 my comment
I am used to stay in this hotel during my business travel in Guangzhou. It is good this time as before. I am satisfied with the service and staff of this hotel.
April 6, 2013
Rated 4.0 out of 5.0 by murbeaa Staff Dedication
It's exceptional very good. Keep it up. Had my air ticket forgotten in Shenzhen, staff at the front office followed up and made sure I had my ticket within 24 hours. I made it for my trip
April 5, 2013
Rated 4.0 out of 5.0 by dorren 设施陈旧，性价比不高
April 3, 2013
Rated 4.0 out of 5.0 by Beta Convenient
It is very near from Metro station and so many restaurants are near by hotel.
It is available to enjoy entertainments in the hotel, i.e. KTV.
April 2, 2013
Rated 4.0 out of 5.0 by Jane26 good location
very good location, easy to get a glance of the old GZ style.
March 31, 2013
Rated 3.0 out of 5.0 Consider for renovation
I was staying Holiday Inn City Centre of guangzhou at first. Good location. Old room facilities and no shower room.
March 31, 2013
Rated 5.0 out of 5.0 by EdR13 Always a great stay, esp. with excellent Club Floor service!
We have stayed at this property every year since 2009. We continue to return because it is a great value and the staff are excellent! The free transfer from the Guangzhou East Rail Station is always appreciated. Then the hotel is only a short walk to Tiajin Metro for easy access to all parts of the city. The Executive Club and its personnel are outstanding. The staff are warm, friendly and professional and speak excellent English. They provide great service throughout the day and especially during the evening happy hour. The happy hour features cocktails, wine and beer with hot/cold foods with a good variety of choices. During the day you can enjoy cold soft drinks or tea/coffee along with light snacks. Again, delicious! Although breakfast is served in the Club, we prefer to have it in Cafe Cascade. Ms. Fanny and her associates as well as the chefs do a great job. We prefer the Chinese dishes but there are plenty of Western dishes too. We will continue to use the Holiday Inn City Centre each time we return to China!
March 26, 2013
Rated 3.0 out of 5.0 by anthony45 deterriorating service
i check in last march 2, for a 3 night stay with your hotel. I had stay with your hotel couple of times, i even recommend your hotel to my cousin. but during my stay , i was greatly disappointed with the services that was render to me.
My negative comments:
1. when i check in to my room , the first thing that greet me was a uncomfortable smell of damp , inside the room, which i had to call housekeeping , which they send someone immediately to spray some fragrant spray , just to cover the unpleasant smell.
when i check the cooler switch , to turn on the aircon, i found out it's not working , no aircon / heater service. i think it's busted. which i didnt want to complain, just ask the chambermaid to open the window, to let the fresh air come in., which she did after letting me sign some waiver. ( which i found it somewhat strange#.
2. buffet breakfast , which is included my room, i found it poor selection and taste , the price i am paying is not worth it. better
buy your breakfast burger at burger king, which i think much better taste
3. i do suggest to retrain your staff regarding customer service.
like the one at the gym on march 3 , lack customer service,. the guy just show me the steam area and left me without any fresh new towel and how to use the locker . and he also fail to inform me that the door will auto lock it self inside , which it did when i when out of the room and have to bang the door so hard several times just to get his attention , that i need assistance . # wow what a service)
LASTLY my guest was complaining how rude and impolite your parking attendant in the basement area, he was shouting at them as if he didn't want them to partk their car at the basement parking area, even thou they inform him they have breakfast with me at your cafe. is that the way you train your staff at holiday inn , it's embarrassing to stay at your hotel, especially when i receive complain from my friend/ supplier.
March 13, 2013
Rated 4.0 out of 5.0 by Frankyw Good Location, Fair Room
Pretty old hotel. Cannot expect good surprise. Great location. Poor parking. Normal breakfast. Good bed and sleep. Great value for weekend getaway package.
March 9, 2013
Rated 5.0 out of 5.0 by Kevinliu Relax at guest room
The environment there is good .The room is much more clean and have big enough space there .
It's good relax for the business trip .
February 6, 2013
Rated 4.0 out of 5.0 by jaswant9 Home away from Home
What was most memorable during our stay was that on my wife's birthday, the General Manager sent a cake to our room. This was a very pleasant and unexpected surprise and made our day. We respect this hotel and Management which looks after its guests like a family would. In Guangzhou I only stay at Holiday Inn. Now I understand why.
The staff have always been courteous, smiling and helpful. I appreciate that.
I have been a Director of a large corporate and I appreciate the effort and training that goes into ensuring that the customer is well looked after and comes back again and again because he knows that someone cares.
Well done Holiday Inn Guangzhou.
February 4, 2013
Rated 3.0 out of 5.0 by Kent015 客户服务人员很差
January 29, 2013
Rated 2.0 out of 5.0 by Ocean 服务一般，客房尚好
January 23, 2013
Rated 3.0 out of 5.0 by Kent015 整体环境中规中矩，客房服务很差
January 23, 2013
Rated 4.0 out of 5.0 by heallab 地理位置不错
January 21, 2013
Rated 5.0 out of 5.0 by alperm Clean Rooms , Good Quality , Kindly Staff
Nice clean hotel , kindly service and staff ,easy to find taxis , close to metro station . Safe location .
January 18, 2013
Rated 5.0 out of 5.0 by Sheilalv Good location with warm service
Front dest staff's service is perfect and can remember me when I do check out on the second day. -- Good
January 5, 2013
Rated 5.0 out of 5.0 by piscator99 Great location, comfortable hotel with great facilities
A regular hotel for me, as usual, excellent facilities, staff and rooms.
December 6, 2012
Rated 3.0 out of 5.0 by ggjj 要是有室内游泳池就好了
December 4, 2012
Rated 3.0 out of 5.0 Needs a little TLC
Have always stayed here whilst visiting the Canton Fair in October. Unfortunately I wasn't able to visit last year but my husband did - who is easily pleased. He didn't say too much so I re-booked for this visit.
As we normally do, we book the Club Room. Within the last 2 years I feel the hotel is now very stale. The food in the Club Room has not changed. The furniture is not fresh looking anymore and the rooms are also starting to look very dated.
We were to return to the Holiday Inn for the 3rd phase of the fair but canceled our reservations and booked the Crowne Plaza down the road.
Saying these comments about the hotel - the staff is still fantastic.
November 29, 2012
Rated 3.0 out of 5.0 by NotPresident Presidential Suite does not live up to its name
Presidential Suite does not live up to its name
Cleanliness - fair
Bathroom amenities - just standard
Bathroom equipment - old, a bit worn out
Furniture - old, colour scheme unharmonious
Spaciousness - very good
Wi-Fi connection - very good
November 28, 2012
Rated 5.0 out of 5.0 by hanyroaya2 Very good hotel
that is one of the finest hotel i visit it nice hall good smilling good respect for all staff
November 25, 2012