Rated 5.0 out of 5.0 by phyquirks Superb location and excellent service from all hotel staff!
I absolutely love the location of this hotel. You will find yourself along the main shopping street, just a couple of steps away from the entrance of the hotel.
I stayed in the Deluxe room and it was very comfortable and spacious for 3 persons, without us having to elbow our way around each other. I would recommend this room for any triple-sharing guests.
Generally, I was greeted by very polite and helpful staff throughout my stay here in Holiday Inn Guangzhou Shifu and will definitely be back to stay again. Even though the room rates are rather expensive, the location makes this hotel a winner, in my eyes.
April 8, 2013
Rated 2.0 out of 5.0 room very dirty
when l went to room. l felt very dirty .
many spiderweb in the smallpox and platform .
very hot in the room.not functionabe to control the room temperature.
Room price is higher than other hotel,but the service is not very well.
April 7, 2013
Rated 4.0 out of 5.0 by Tony25 Good Service
I will definitely be staying here again. I have had very bad experiences at other hotels near around, but the front desk and room service was very knowledgeable, and very polite. His customer service was excellent. Definitely an asset to the company.I am looking forwarding to visit again!
February 21, 2013
Rated 5.0 out of 5.0 Excellent hotel in GZ
Good location, excellent services & very friendly staff.
January 24, 2013
Rated 3.0 out of 5.0 by Floflo211 Need more staff training on enquiry and problem solving
The most delighting was the hotel allowed me to have late check out at 2pm on my last day of stay as I had to go out for business very early on that morning and had no time to pack my stuffs, this service really helped a lot.
Staff in restaurants were nice and polite.
However, more training will be needed for front desk staff. I was not able to make an IDD call with the phone near the bed, and I wanted to call the front desk for checking, unfortunately I couldn't connect to the front desk. I pressed another button which I was diverted to a staff and I told her the problem. What suprised me was she didn't want to fix my problem, instead she asked me if I was a package tour guest. When I said no, she just asked me to go to business center to make my call. I asked her why and then suddenly she felt panic and then transferred me to the front desk. I repeated my problem to the front desk and this time this lady asked me if I was aware that making a IDD call will incurr charges! I was a bit annoyed and replied yes, and then she transferred me to the operator, that finally I could make a call!
January 20, 2013
Rated 5.0 out of 5.0 by Chikrtwo Great location, big rooms and bed
The price is reasonable. Service of the staffs are great and accomodating. Place is homy and clean. Big beds and clean sheets. Huge rooms and comfy. Over all I would recommend people and friends to stay here.
January 20, 2013
Rated 1.0 out of 5.0 by GannaStyle Good housekeeping but poor sound proof
My experience was good housekeeping (honest & polite). "Great sound effect" from our neighbouring rooms. "Excellent" front desk officer who advised to go HK or Macau to change currency when Bank of China provides the service. I will share this with all my friends.
January 12, 2013
Rated 1.0 out of 5.0 by Hongbo poor reservation and room arrangement
poor reservation and room arrangement.
I had reservation on executive room. I had confirmation e-mail.
But Holiday Inn employee arranged me to common room. He sent a short message to inform me. He said it is his staff mistake. All of the mesage, there is no one word " sorry". Just inform.
I asked the employee to explain. There is no conversation until now.
Before this I had another bad experience on Holiday Inn reservation department.
I do believe there are service problem in Guangzhou Holiday Inn department.
December 19, 2012
Rated 4.0 out of 5.0 by ShaunSi Good hotel but....
During my recent stay there, the room that i stayed was very noisy in the afternoon due to some minor renovation somewhere. Very disappointed that the staff never forewarn me.
No welcome fruit basked for me also.
The wifi use to be free here but no anymore.
December 6, 2012
Rated 2.0 out of 5.0 by Paul19 Great location but surprisingly unfriendly
This is a big city hotel that is pretty well worn, which is seen by the stains in the carpet and the mildew in the bathrooms. The overall state of the hotel not withstanding, I very was surprised at how inhospitable the staff was--not the norm in China where most hoteliers bend over backwards to please. The front desk workers were friendly, but the staff we met at the restaurant the lounge and other areas of the hotel were down right rude. It seemed like two different hotels, depending on who we met.
The location is fun--right in the middle of a huge pedestrian mall and next to some amazing food. In the end, however, I would have preferred a friendlier staff and a more welcoming attitude at another location. I spend ~150 nights a year in hotels, and I know there are better ones out there for the same price at great locations. As a result, I do not recommend this hotel.
December 5, 2012
Rated 5.0 out of 5.0 by ron59 Great location and comfortable beds
I have stayed at this hotel for many years while in China on business and have always had a pleasant stay. The hotel is in a great place due to the walking street directly outside the hotel. The staff is great can never due enough to make your stay pleasant. As a platinum member i have always been reconized as one during check in. The hotel is in a area were it can hard to get a taxi.I am here quite often for business and would never look to stay elewhere
December 1, 2012
Rated 3.0 out of 5.0 by EddieL Staying in Shifu
Very good location for shoppers
But no welcome fruits basket for Priority Club member
November 23, 2012
Rated 5.0 out of 5.0 by Amjad Excellent stay as always
Very comfortable hotel, friendly staff, nice clean and spacious room and bathroom. The only thing that needs a little bit more attention is the quality of their room service menu (both in terms of variety and quality of food). Breakfast buffet is OK, but not over the top, I think a little more improvement is also needed in that department.
Other than that everything was perfect. This was my sixth stay in this hotel during the past two years and I will definitely stay there again the next time I am in Guangzhou.
November 17, 2012
Rated 5.0 out of 5.0 by isterick good hotel
excellent service excellent staff,
smell bad in the entrance of the hotel at the street
November 10, 2012
Rated 2.0 out of 5.0 by Ferro Executive Lounge at floor 12th
Very funny thing happened again to your lady staff black uniform who speak English fluently ( Executive Lounge mgr ?),
she served and spoke to any Europeans very friendly from table to table in the lounge but passed the table who belongs to non European. It will be nice if the lady did not show up and only spoke to all Europeans in the lounge but did not speak a word or smile to any of non European.
October 23, 2012
Rated 5.0 out of 5.0 by Dlu808 不错的体验
October 21, 2012
Rated 4.0 out of 5.0 by Spiros71 Very good location
Is very near to liwan market.
Is a famous hotel so is safe
October 5, 2012