Rated 3.0 out of 5.0 by Tracy63 great service at the front, but....
We recently stayed at your Holiday in, the front desk staff and the housekeeping staff, were fantastic!!! they were very helpful and pleasant.
unfortunately the banquet hall staff , were not good at all in service was slow, and they acted like we were bothering them among other issues, they ignored us when we tried to speak to them and were very abrupt among other things.
May 27, 2013
Rated 1.0 out of 5.0 by shellybelly1 Watch out for the $100.00 per night charge to your credit card for, plus your room charges at check-in!
We have stayed at this Holiday Inn MANY times in the past. Not always a pleasant stay, but we keep returning hoping they will improve.
This time we were VERY surprised with a new $100.00 per night charge they put as a hold on our credit card- just in case you charge at the restaurant or use the room phone!
The lady "Christine" at the desk told my husband he was to "budget for these charges when travelling!"
We do a LOT of travelling and this is a first for a one hundred dollar a night hold on our credit card for any hotel we have stayed with. There is new "management" at this Holiday Inn, so this probably is the reason (although they deny this). Did they care? No. We will NOT be back. The hotel staff just kept making excuses for the charges, No Customer Service at this hotel. Guelph is FULL of hotel options now, we are moving on.
May 21, 2013
Rated 4.0 out of 5.0 by Skinnylyn easy access pleasant staff clean rooms
We stay every year at the same time with Holiday Inn in Guelph and have never had any cause to change our venue for relaxing. The hotel is conveniently located off the Highway 6, easy access to city centre and surrounding area. The breakfast buffet is superb and very nicely presented and served. The rooms are always spotless.
May 12, 2013
Rated 5.0 out of 5.0 by Rosie69 hotel facilities
I also perfer this location because of the great staff at the front desk and the beautiful warm swimming pool and hot tub. But this time I was very disappointed because someone decised to remodel the pool area by taking away the great relaxing hot tub. Next month I will choose a Holiday Inn because I away stay at a Holiday but will go to another location. It doesn't make any cents in why you would take out your hot tub.
April 26, 2013
Rated 5.0 out of 5.0 by Victoria70 Great service, enjoyable stay
I have stayed at the Holiday Inn many a time and have always found the staff to be very friendly and helpful. My stay has always been very relaxing and enjoyable. Thank you!
March 12, 2013
Rated 4.0 out of 5.0 by JimG64 No upgrade received, Charged extra night
I did not recieve my upgrade and was charged for one extra night. I had to call several times to get them to send me my final bill only to find out that they charged me for a night i didnt stay.
February 20, 2013
Rated 1.0 out of 5.0 by UnhappyPlatinumMember Not what I booked
This is my first complaint ever about Holiday Inn. I booked this room on line for a King Executive room, but when I got to my room, it was a standard queen. When I took my laptop down to the desk to show them what I had booked, the young lady said she could not move me with an surcharge. I waited until the night manager got there and she was able to move me to a King (not Executive). On line I booked for 5 nights but due to my work schedule, I had to check out a day early. I let them know the previous day that I would be checking out 1 day early and was told I would be charged for the full 5 nights. I asked to speak to the manager who told me the same thing. I once again had to take my laptop down to the desk and show them I had not booked some "special" rate that did not allow me to check out early without a penalty. I am a platinum member and NEVER had such a bad experience. Will not be staying at this hotel again.
February 20, 2013
Rated 1.0 out of 5.0 by TooWarm Too Warm
The room was unbearably hot. We were told we could adjust the thermostat, and a staff member even came to our room to turn off the heat (which we'd already done), but this did nothing to lower the temperature. Opening the windows didn't help because the windows don't open to the outdoors but, rather, to the space above the lobby, which smells like chlorine (because of the indoor pool in the lobby). So you get no fresh air and it's too hot in the room. We won't be going back to this hotel.
February 8, 2013