Rated 4.0 out of 5 by 44
Rated 3.0 out of 5.0 by Carole112 Noise level
Hotel was very noisy!!! A group of cheerleaders were running up and down the hallway at 6am. Called the front desk several times and the manager on duty finally came up at 8am. Was not impressed.
Very noisy hotel, with no help from the staff.
February 14, 2014
Rated 2.0 out of 5.0 by spotton 23 So - So Stay
Overall the experience was good, however, the room availability, was not. We were separated from the large group that we were with and when we got to our first room it was small, with a double bed and a couch. Our only option was a smoking room (which i did not think you could smoke in hotels anymore and both of us and our children are non-smokers) Mind you it appeared that several rooms were vacant. The elevators were out of order and during our stay we there was a heavy snow storm. My only recommendation is do not park in the back parking lot if this happens to you, because you will not be able to get out, as it set at a bottom on a hill and you'll need a running start to get your car up it (but be careful as it leads on to a busy intersection)
February 5, 2014
Rated 5.0 out of 5.0 by Gayle4 Comfortable bed, large room
Hotel is kept in clean, updated condition. Nice lobby. Rooms are large with big windows. The beds are fantastic. Washroom is well-designed with good amenities. Great customer service - allowed us to get adjoining rooms on check in which was appreciated.
January 29, 2014
Rated 5.0 out of 5.0 by SusanZ Great place to be storm stayed!!!
We had to stay in Guelph last weekend due to closed roads and snowy conditions. The hotel staff, food and room were perfect. It is in a great location with an lcbo and a mall across the road. We were so glad to be in a comfortable hotel instead of on the snowcovered roads so all in all a "great place to be storm stayed"!!
January 28, 2014
Rated 3.0 out of 5.0 by Clint42 Front desk staff need training and internet is not great
I stayed at this hotel and I was not impressed with the front desk staff. They don't answer the phone when you call them and they don't follow up on requests. I asked for a maintenance person to help me with my internet connection. I waited for 30 minutes and called back only to find out that both the maintenance person and the front desk clerk that I spoke to had left for the day.
I also wasn't impressed that they charge for everything but their most basic internet access. You can't stream Netflix on basic, and downloading for business is extremely slow.
January 26, 2014
Rated 5.0 out of 5.0 by Reza111 Excellent Management and Staff
We had a great stay at Guelph Hotel & Conference Center. The room was comfortable and clean. The management and staff was extremely friendly and welcoming. The value of the room was good. We certainly recommend this hotel to everyone.
January 8, 2014
Rated 5.0 out of 5.0 by lynder5784 Best Hotel in Guelph
I use the Holiday Inn Guelph Hotel & Conference Centre while on business. The rooms are spotless, staff VERY friendly and I highly recommend any overnight visitors stay here
December 20, 2013
Rated 4.0 out of 5.0 by KMSH Overall good - maybe not for light sleepers
Stayed for 5 nights in December 2013. Service and restaurant were excellent. Room was basic but clean. My only complaint would be that rooms facing Scottsdale do not have functioning curtains. On the 4th floor, I was probably up high enough that privacy was not an issue, but the lights from the parking lot of Stone Road Mall were very bright and the sheers on the windows did nothing to block out the light. Your only other option is to get a room facing the interior of the hotel, overlooking the lobby, restaurant, pool and entrance to the banquet hall.
December 9, 2013