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Rated 4.3 out of 5 by 254 reviewers.
Rated 4.0 out of 5.0 by Comfortable and conveniently located The hotel is smart, clean and well located for the cathedral, the hospital, the town centre and the relatives who we were visiting. The food was good both for breakfast and dinner. The staff were friendly and efficient. Although we were not travelling with children, we were impressed with the way that children were greeted and dealt with by the dining room staff. The one issue that we have is that, when booking, we were asked for our e-mail address. When we arrived at reception, we were asked for our e-mail address and we are again being asked for our e-mail address at the end of this review. It is a very minor point, but irritating, not least because your instructions warn us to avoid giving identifying details. August 19, 2014
Rated 5.0 out of 5.0 by Nice staff Great place to stay made me and my family feel very welcome August 18, 2014
Rated 4.0 out of 5.0 by Very helpful staff but noisy rooms Stayed at this hotel for work, the staff on arrival were very helpful and welcoming. The room was nice and comfortable but the noise from the corridor and the adjoining room was very loud, making it difficult to sleep. August 17, 2014
Rated 5.0 out of 5.0 by Another great stay Always happy to go back here, great staff and great rooms. We had an issue with a noise in the room this time which was s shame but was sorted by reception in the morning to our satisfaction. The staff can always do no wrong, looking forward to coming again. August 14, 2014
Rated 3.0 out of 5.0 by Poor all round Overall compared to other hotels I have stayed at in the local area, the service all round was average. The bed was uncomfortable and had a poor night sleep. The sofa was hard and not very comfortable to sit on. the carpets were dirty in the room and in the common areas. The service for breakfast in the morning was very busy and finding tables to sit down on was difficult. The pastry and general food has finished. There were not enough staff. The tables were not cleaned properly. The mugs were not present on the table and when asked for a mug a dirty mug was given August 13, 2014
Rated 4.0 out of 5.0 by Nice place Nice hotel but service in restaurant was terrible slow. August 10, 2014
Rated 5.0 out of 5.0 by Excellent food and great service. Evening meal and breakfast were excellent. Plenty of choice and good size helpings. Also liked making my own pancakes at breakfast. August 7, 2014
Rated 3.0 out of 5.0 by Good rooms but smoking area spoils the experience Ok Hotel facilities, Gym and pool are excellent. But despite being a 'non-smoking hotel' the designated smoking area is ludicrously - either side of the front door. It is also a busy convention centre so guests had to push our way through some 3-12+ smokers at all times during my stay. Made for an unpleasant breakfast in the adjacent restaurant too. August 6, 2014
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