Rated 4.3 out of 5 by 271
Rated 5.0 out of 5.0 by CarolAP An ideal place to relax with the family
A thoroughly enjoyable stay. Staff were always there when needed and were very pleasant and courteous. Even though we had children in tow on this trip we were still able to relax. They enjoyed being able to swim with their parents. We always look forward to the breakfasts and were not disappointed. Evening meal was most enjoyable and "Children Eat Free" was a bonus.
February 27, 2014
Rated 5.0 out of 5.0 by 2 adults 2 children Awesome breakfast and swimming pool
The hotel is great for families with children. The staff are very friendly and the service is quick and efficient. Breakfast had a vast variety of choice and all the other foods and drinks were really nice. The swimming pool was small but it was a highlight for the children. The room was very comfortable and the facilities were great.
February 20, 2014
Rated 5.0 out of 5.0 by Captain Scarlet Made to feel very welcome... a great stay!
Highly recommended for the quality of building, decor and facilities. Could not have been made to feel more welcome, very friendly, professional staff who delighted in making my stay a pleasure from beginning to end. Will definitely stay again. Food was great too and good value for money. Well done Holiday Inn Guildford:)
February 14, 2014
Rated 4.0 out of 5.0 by Bozzo44 Holiday Inn Guildford
Good location, easy on-line booking and check in. Good size room with all you would expect for the price. Easy check out. Would stay again.
February 13, 2014
Rated 5.0 out of 5.0 by Trumpet Guy Pleasant days at Guildford
I was surprised by the warm and pleasant reception at Guildford, was pleased with the good room and bed quality. I enjoyed the nice lounge and bar service with high quality Indian and European meals. The offer of spa and swimming pool services was very nice.
February 12, 2014
Rated 5.0 out of 5.0 by MerylA 1 am arrival!
After a long delay on our journey, we arrived at 1 am, absolutely shattered! We had a lovely warm welcome from the male receptionist on duty with all the usual offers, alarm call etc. We had a very comfortable stay, everything clean and tidy. Breakfast was excellent, plenty of variety. We may be visiting Guildford regularly in the future and will certainly stay at the Holiday Inn. Excellent value for money and I think the staff are the hotel's best asset.
February 11, 2014
Rated 5.0 out of 5.0 by Lubee Home from Home
I stayed here with my husband and two sons after our house flooded on Christmas eve. We were there in total for 41 nights, and during this time my husband was very poorly, having to have daily hospital treatments.
The hotel could not have looked after us any better. They took on board our dire situation and made our lives as easy and pleasant as they could.
The food was good - I wasn't even bored of the menu after 41 dinners! - and good value too, although the drinks were a little expensive; breakfast offered a great range of choice, and even when busy, there was always plenty.
The room was spacious...bearing in mind we spent so long there, hardly going out, because my husband was so poorly, it was spacious enough not to feel cooped up at all. With a nice bathroom, and a sofa with a table to sit at, it was really comfortable. It was cleaned on a regular basis, despite us being in it alot!
The pool and spa were good - my only criticism here was the changing rooms which were dated, and needed some TLC - but being a keen swimmer, I loved having a nice pool to use!
The staff though were what made it for us. I would like to say a special thank you to Suprason, Nithin, Tracey, Joe, Jake, Chloe, Freddie, Steph, Rohit, Apple, irena - in food and beverage, and to Maggie in reception. All these lovely people worked hard every day to make our lives more comfortable, and went the extra mile to help us.
February 11, 2014
Rated 5.0 out of 5.0 by Luthan Comfort stay
This hotel is highly recommended as i stayed here for 2 nights and both the nights service was same as perfection. Freddie is absolutely great and genuine, nothing was too much trouble for him. Every staff and worth including managers working in the restaurant and bar have genuine smile and seemed like they care for people needs,extremely helpful, very difficult to find such qualities nowadays.Food is lovely. ausome breakfast and massive healthclub.
Will definately come back and stay for more nights as i will be assure that my stay will be fab.
February 7, 2014
Rated 5.0 out of 5.0 Comfortable and convenient to the hospital
Due to a need to regularly visit a close family member being a patient in Hospital, we have been guests on a number of occasions.We have found the Guildford Holiday Inn welcoming and an oasis from the stress of travel. The staff have been friendly and helpful. It has been a difficult time, especially for my wife, and it has been both reassuring and fortuitous to have such a convenient and comfortable hotel to sweeten the pill.
February 6, 2014
Rated 4.0 out of 5.0 by Rondezvous1 Comfortable Rooms and Excellent customer service
The stay was great and my family and i enjoyed our stay.
January 16, 2014
Rated 5.0 out of 5.0 by Nicktbi Comfortable and friendy
After a week in the Holiday Inn at Guildford, I can say I felt almost at home. The room was spacious, clean and comfy, not too noisy and so very restful. There were several Christmas parties ongoing, but the rooms are a good way from the bar, so the noise not a problem. It's a little bit off the beaten track for those without a car, a 30 minute walk to the centre, not a problem for me. Great breakfasts as always with the Holiday inn :) I'll be back.
January 8, 2014
Rated 3.0 out of 5.0 by GVR001 Loosing customer focus
Deteriorating standard. Been there dozens of times as platinum member. This time they tried to charge me for complementary newspaper and charge 5£ per person more for breakfast as we did not purchase breakfast vouchers when we checked in at 1am the night before.
January 7, 2014
Rated 5.0 out of 5.0 by 1travellingman good room, good price, exceptional service
I thought evening staff exceptionally kind and helpful during this visit
January 5, 2014
Rated 5.0 out of 5.0 Good service and very good room
This is a fine hotel and with very good service especially at the front desk and bar. Bar prices are steep and breakfast needs to improve though
January 4, 2014
Rated 5.0 out of 5.0 by johnay11 Great facilities
Excellent to be able to use swimming pool, spa conveniently close to A3, extremely comfortable, excellent breakfast
January 4, 2014
Rated 5.0 out of 5.0 by Jobie04 If only all hotels were as good as this...honestly!
We keep coming back to the Holiday Inn, Guildford because it offers everything we need and more. Good rooms, a great gym, restaurant, bar and plenty of space and unlike some of the Holiday Inns in the UK it actually has a soul and the staff have always been knowledgeable, friendly and attentive. Worth booking ahead for good deals. All hoteliers could benefit from coming here for a lesson in how to do things properly!
We will definitely be back!
January 1, 2014
Rated 4.0 out of 5.0 by David29433 Gratuities
I have on several occasions in the past tried to add a gratuity to my bill to be put into a staff fund. This is particularly relevant when spending several days at the hotel i.e. Christmas.
On more than one occasion I have been advised that there is no such facility and it is left to me to see individual members of staff. This is not satisfactory since staff shifts change from day to day and neither is it fair for other staff who are not directly involved with guests.
Can not arrangements be made for the future?
December 31, 2013
Rated 5.0 out of 5.0 by chloewasmydog Holiday Inn Guildford was a stress free experience
Great welcome at reception with mulled wine; nice room - everything we needed; no niggles; nice dinner with friendly service just the right speed. All good. Staff extremely well trained and nothing was too much trouble. Can't fault it. There was even gluten free bread available when I asked! Chillllll....
December 28, 2013
Rated 5.0 out of 5.0 by Allie09 Friendly staff
I was struck by the friendliness and politeness by all the restaurant/bar staff without exception. I was often eating on my own and they were all extremely attentive and made me feel welcome. Thank you to all.
December 23, 2013
Rated 5.0 out of 5.0 by Bazman57 Awesome staff and hotel !!
From the fast, friendly and professional checkin to the checkout the staff at this hotel never fail to impress !
The decor is sophisticated and comfortable and the whole experience makes a simple overnight stay something a bit more special.
We only stayed for one night as part of a Xmas present to ourselves combined with a show in nearby Farnham but enjoyed every moment and will most definitely stay again.
December 23, 2013
Rated 5.0 out of 5.0 by Sam243 Just right!
Just to say it was a lovely experience from booking to leaving. Thanks.
December 17, 2013
Rated 4.0 out of 5.0 Good ambience, comfortable room, diabolical lounge service.
Stayed last week as flooded out of our home. Very warm and welcoming ambience at reception. Comfortable room, although missing an extra blanket. Looked forward to a relaxing end to a very stressful day.
However, it all fell apart in the lounge bar. Seeing the Starbucks logo my daughter ordered a drink that she normally has from this brand and I ordered a latte. Half an hour later, no sign of either. After asking a few more times where our order was, something arrived. Apparently they don't provide the Starbucks drink she normally has, so they brought the nearest thing they could think of.
I can only think the staff don't know their products or don't have the wherewithal to say they don't do that drink.
The food , when it arrived was good . However, whilst the service was well meaning, it was seemingly not well trained. Overly asking us if all was well or taking a drinks glass away when the bottle wasn't empty etc.
December 15, 2013
Rated 4.0 out of 5.0 by mshy Clean and good service
Good service and clean hotel but the room I was in was too noisy as sounds were coming from above room. Basement rooms not recommended as better sound proof system needed.
December 13, 2013
Rated 3.0 out of 5.0 by donthaveanickname9 Very clean and comfortable room - shame about the noise!
Our room was very clean and tidy as was the bathroom area. None of this could be faulted. The bed itself was very comfortable and the facilities in the accommodation were also of a high standard. In fairness, we have stayed at this hotel previously and always enjoyed a good level of customer service.
However, on the night in question there were a number of parties in and around the hotel which created a lot of musical and verbal disturbance with much noisy talking or shouting going on especially, it seemed, in the immediate vicinity of our room. At one point it sounded as if there was a fight underway very close by along the same landing as our room. As I was poised to ring the frontdesk, at about 0115hrs, the altercation suddenly subsided but the constant chitter chatter and loud banging of doors, for both rooms and at the top of the adjacent stairs, all added together to keep us awake until at least 0230hrs. We were there as a couple and not part of a big boisterous group and we did not attend any of the parties. We could not even get close to the bar for a drink when we got back to the hotel from a concert at the nearby Guildford Cathedral.
All in all I feel that we should have been forewarned that there were going to be parties taking place at the hotel that night so we could have taken an informed decision on whether to book or not.
December 11, 2013
Rated 3.0 out of 5.0 by Vincent38 Good Wellness Equipment - Poor efficience at the restaurant
The Equipment at the hotel is great and the welcoming staff is good.
AT the restaurant the employees are ok in term of relationship but the process/organisation is not good.
When you arrive the morning, it is not clear for the coffee/tea ..
For the dinner i have ordered a Hamburger and a beer. Waitress told me that it needs 25 min (don ' t forget it is just an hamburger ....# and recommand to order bread/olives with my beer.
I have waited 15 min for the bread and butter and 20 min for the beer.... 6 guest in the retaurant # 3 waitress# ...
When I finaly received my beer and eat the bread... the waitress ask me if she can bring the hamburger which was finish.
It is not for my point of view the team, but the process and the organization is not efficient and at the management level you must think of that.
For my side I will not use the restaurant for my next visit.
Hope my comment will help you to improve the services and so the customer experience/satisfaction.
December 9, 2013
Rated 4.0 out of 5.0 by JDubya1 Advance purchase is value
Same standard of service , cleanliness, and convenient location.
Much better value if you can make an advance non refundable booking, although clearly you need to be sure that you don't need to cancel or change booking.
December 8, 2013
Rated 3.0 out of 5.0 by toomanyidenticalicknames Small space to move
Travelling alone as a business man I got a family room, totally overfilled with beds and very little space to move.
December 8, 2013
Rated 4.0 out of 5.0 by Travelling1971 good hotel
only standard breakfast should be included in the price
December 2, 2013
Rated 5.0 out of 5.0 by KatarinaH Nice hotel!
A very nice hotel with friendly staff. From the outside it looked small but it really wasn´t! Spacious and beautiful interiour.
The breakfast was excellent!
A surpise was the machine that made panncakes! Yummy! I would have been even more pleased if they had also served porridge.
I would gladly return! And Guildford is a nice city.
December 1, 2013
Rated 5.0 out of 5.0 by Steve888888 Like the new menu
Enjoyed my weekly stay at the inn in Guildford. Don't always stay in to eat, but did do this visit. The new menu is good - the spicy pork belly bites as a starter are great.
November 29, 2013