Rated 4.4 out of 5 by 551
Rated 5.0 out of 5.0 by jules28 Convenience and Comfort
I was taking our daughter to attend University of Surrey and the hotel is very convenient for both Campuses. Perhaps more could be made of your location especially on open days and freshers week.
Clean comfortable but exec suites further away than normal rooms so longer walk!
Breakfast excellent and staff always courteous and attentive.
October 11, 2015
Rated 4.0 out of 5.0 by Berts456 Met Requirements
An improving hotel with good leisure facilities. Staffing levels seem to have gone down in the bar area vs number of people staying.
October 11, 2015
Rated 5.0 out of 5.0 Comfy bed, polite staff
Very convinient and clean hotel.....................................................................................................................
October 9, 2015
Rated 5.0 out of 5.0 by B&GR Good place to stay in Guildford
No problems at all, would be happy to stay here again
October 8, 2015
Rated 4.0 out of 5.0 by Deben Excellent staff
Our stay was a mixture of business and leisure and this hotel suited us very well. Its well located and had everything that was needed. The staff are very well trained and provided excellent service, particularly Jane in the bar lounge area and all the reception/reservations staff.
On the downside the walls between rooms are too thin and you can hear too much of what's going on in the next room.
October 6, 2015
Rated 3.0 out of 5.0 by Stelios1 Average to Good compared to expectations
Having read the relevant brochures the expectations were really high for this so much promising facility. At the main restaurant the quality of food was good but the service was quite below expectations (wrong plates were delivered, asked about the order by the staff more than once, etc). The main reception staff very friendly and extremely helpful. The room was quite dark on the ground floor, the air-condition was always on cool air although the outside temp was single digits during the night. The bar had very good service.
October 5, 2015
Rated 4.0 out of 5.0 by Jamb53 Guildford Holiday Inn
Great Staff - helpful and friendly. Gym and pool is a plus. Bar staff are good as are waiters and waitresses. Quality of dinner - not so good and this is an area that needs needs some attention.
October 4, 2015