Rated 2.0 out of 5.0 by MillieZX Overall experience
The staff at this hotel are friendly and try to be helpful but unfortunately we do not think this hotel can justify any more than a 3* rating in terms of the general service and overall experience that it provides.
December 14, 2012
Rated 5.0 out of 5.0 by Tomtytom Excellent Hotel
Very lovely stay at this hotel. The staff throughout are very profeshional and made my time in Guildford very enjoyable. The food is on par with high class resturants plus a friendly environment.
Will and would recomend to all my colleges and friends visiting Guildford.
December 11, 2012
Rated 2.0 out of 5.0 by Pete1234 Pretty average
Below average standard in terms of Holiday Inns.
Wanted to eat after a latish arrival and restaurant was running 50 mins from order to service and many complaints from existing customers waiting for food.
Not offered courtesy newspaper.
Checkout was a nightmare slow and understaffed .
December 11, 2012
Rated 5.0 out of 5.0 by steviep1uk Excellent Staff
My wife and I spent a night in the hotel before a show in Guildford on the next day!
The check in staff were extremely friendly and helpful as were all the staff we encountered on our short stay.
As a vegan there were options on the breakfast buffet but the choices for the evening meal were very limited for a vegan but the staff were very helpful in providing a suitable meal.
The hotel was well located ; warm and comfortable
I would happily stay there again
December 10, 2012
Rated 3.0 out of 5.0 by Sarah60 Overcharged for breakfasts.
I booked and paid for two rooms for 3 persons and I paid for the second room for one person for a further 9 nights. I paid for 3 breakfasts on the day we arrived but I was dismayed to find that on check out I was charged for 5!!. I explained that there were only 3 of us and the receptionist removed the 2 breakfasts. We checked out of one room and left but I was very annoyed that the charge for 2 breakfasts was again added to my son's bill after I had left, despite the fact that they knew that there were only 3 of us and I had already paid for the 3 breakfasts taken on Sunday morning before check out. The hotel advertises the discount when you purchase vouchers the previous day but clearly this causes confusion and it would be better and less embarrassing for customers if the hotel abandons such a scheme. I do not like to have to argue about charges at check out.
December 7, 2012
Rated 5.0 out of 5.0 by neeci Great service
Had excellent stay at hotel. Have stayed a couple of times before. Our room was not ready when we arrived so the receptionist told us to go to the bar for a complementary drink. After about 10 minutes she came over to us apologising for our room not being ready before and told us that we had been upgraded to an Executive room. She explained that the room was on the first floor and that there was not lift, she asked if that was ok and somebody would take our bags to the room for us if we required. Our room was massive and very comfortable. The only negative point was that the radiator was cold and we could not turn it on but managed with the air con on warm. We had booked for dinner and the receptionist made our reservations for a table for us when we checked in. The food was very good. We used the swimming pool. The pool is a good size. There were a lot of Christmas parties going on in the hotel the evening was stayed, but as we had had a long day we just had a drink and a walk after dinner before going back to our room to relax. Breakfast the next morning was again very good. The variety and quality of the food was impressive as was the service. I would not hesitate about staying in this hotel again.
December 5, 2012
Rated 3.0 out of 5.0 by Fozzy Most expensive pint of Stella in UK
£6.01 and I stood at the bar!
This includes 10%service charge that was cleverly hidden on the bill. I won't fall for that one again.
December 4, 2012
Rated 5.0 out of 5.0 by AlbertKarl Excellent reception & room
We had an excellent reception when we arrived. The room was very nice. We didn't have the evening meal as we were visiting friends. Would definitely recommend this Holiday Inn.
December 4, 2012
Rated 5.0 out of 5.0 by TravelBoy Weekend Break
Excellent for a comfortable and quiet stay with enjoyable meals
November 29, 2012
Rated 3.0 out of 5.0 by zebedee Big improvement
Not stayed at HI Guildford for over a year …. And last time was not over joyed with the experience. Business took me back to Guildford, so booked in for 2 nights.
Check-in went well, pleasant welcome, check-in prepared so just had to pick up key card.
Room was an upgrade, and certainly an acceptable business room …. You could be in any HI in UK, but that is what you will get.
It was large enough, clean .. and usual features you would expect.
Evening meal – 1st night … this was curry night, reasonable value … and I opted for a lamb dish, which was OK, as were poppadom’s & nan bread ………… however the Onion Bhaji were first off unrecognisable, only the accompanying card telling me what they were … I would not have guessed …. They looked like slices of black pudding. I tried some … they were seriously over cooked, charred and the texture of cardboard. So a possible good meal let down by some items.
Bed was a large comfortable, and I had a good night’s sleep.
Breakfast – I would like to bring particular focus on …. A HUGE improvement since my last stay, food was well presented, simple things like having bacon stacked on edge, so that it drains of any oil … a specific mention goes to the breakfast chef ‘Andrew’ ... he took immense care & pride in his job, making sure everything was displayed to it’s best.
He was continually cleaning spillages, adjusting layout of items ……….. Holiday Inn note – this guy takes care …. Well done.
I ordered poached eggs – produced perfectly cooked ….. Holiday Inn this is a big improvement.
I will be back again next week – hope it was not a one off.
November 25, 2012
Rated 5.0 out of 5.0 by tripperben overnight
to be able to just relax after a long drive before departing the following day to do a very important job is just what i wanted and just what i got, thank you
November 16, 2012
Rated 4.0 out of 5.0 by vanderplanka excellant service and lovely clean room
we arrived after 9pm, the reception staff were pleasant and helpful. my son and i visited the swimming pool the next morning and was made very welcome by the young lady on the fitness suite desk who could not have been more helpful, so all in all a very enjoyable stay.
November 8, 2012
Rated 4.0 out of 5.0 by Crocks Excellent stay
A great overnight stay excellent hotel looked after the family needs. Five star service even with the hotel being full
November 8, 2012
Rated 5.0 out of 5.0 by mozza is this england's top holiday inn?
we regularly stay in holiday inns and for many years nowhere has come close to the stratford upon avon holiday inn for staff service and efficiency but ...... this was such a great stay i may have to tie guildford with stratford. the rooms have an oriental feel with sliding shutters rather than blinds, everything worked well and was spotlessly clean. the only niggle was that we could hear the person walking around upstairs! very unusal for an hotel. i suspect they have wooden floors and haven't soundproofed the joists properly. we were part of a group and the restaurant staff were amazing setting up and defending a breakfast table for us. the service at breakfast was excellent from the chef's regularly replenished dishes to the courteous table service keeping us topped up with drinks, and clearing away the unwanted debris. very well done all round guys.
November 5, 2012
Rated 3.0 out of 5.0 by Rachel54 OK
We found this hotel noisy (there was a large wedding party in), the service slow, we ordered champagne as we were celebrating with friends, but it was warm. The pool and gym facilities were good. The "award winning breakfast" ordinary.
November 3, 2012
Rated 5.0 out of 5.0 by sedumstan14 Everything was as expected, exceptional.
Well done all at Guildford, we had a great time, staff were excellent as was everything else.
November 3, 2012
Rated 3.0 out of 5.0 by peterd worst pillows ever
nice surprise to be given the only wheelchair accessible room in the hotel - excellent bathroom for accessibility (but inadequate space round the bed). breakfast expensive but ok. public areas seemed good, but the (miles of) corridors to the rooms were dingy and depressing. The room, even with no radiator on, was too hot, but opening the window let in lots of traffic noise. So overall, this would have scored a creditable 4 out of 5 ... except the pillows, including those boasting of softness, were disastrously uncomfortable - full of firm lumps - truly awful, worse imho than the most flea-bitten french hotels, worse than youth hostels, worse than using a rolled-up pullover when camping! So the whole experience was spoiled by penny-pinching on the least expensive item for a comfortable night's sleep.
October 26, 2012
Rated 5.0 out of 5.0 by France A cut above the usual chain experience
Surprisingly attractive and warm decor, extremely friendly staff, very comfortable and quiet room. Breakfast was excellent, plenty of variety and very fresh and the staff set us up a table in the more relaxed cafe area adjoining the restaurant as we were a group of 9 . We requested this the night before as we were advised the dining room can be very busy at times and they were very cooperative. Quite a walk to our rooms so if you have mobility issues make sure they know that when you book. Only beef I have is all instructions, including how to ring through to another room can only be found through the television which presupposes some knowledge of technology -not everyone is used to this and written instructions would be useful too. I think it is done so you have to read about all the entertainment packages. Apart from that would definitely stay here again.
October 19, 2012
Rated 5.0 out of 5.0 by craw Reception Check In
First time as a platinum member I was addressed as such and given full details. Very welcoming.
October 16, 2012
Rated 4.0 out of 5.0 by benditlikematt great place to stay
a great location exceptional clean room with en-suit a television that works comphi bed with choice of pillows ie hard or soft staff were more than helpfull the only querry was the price of food a bit to expensive but i supose i would have to expect this for this area definatley stay again but a little wary about food
October 14, 2012
Rated 5.0 out of 5.0 by Stdavids71 Weekend break
Comfortable rooms good food very nice staff will come again and recommend to others . Thank you for great stay.
October 6, 2012
Rated 5.0 out of 5.0 by steveg79 Holiday Inn Guilford
I stayed at the Guilford Holiday Inn, while visiting Thorpe Park, i must say i was very impressed with the grounds as well as the hotel!
The staff were great, food great and rooms great. We also had access to the gym and pool, what a fantasic hotel!!!!
would strongly recommend this to all, i will being going back!!!
September 26, 2012
Rated 4.0 out of 5.0 by tonyemha Relaxing week
I have stayed at Guildford holiday inn many times for convenience working at the examination board at the university of Surrey. I always find the room a welcome standard and comfort and that housekeeping is well organised and thorough.
The fitness centre and pool is small but ideal and well staffed.
Breakfast is always well cooked and a variety of items available. A significant drawback seems to be that over the years the distribution of tea/coffee is not only intermittent but staff sometimes ignore or forget requests for top ups. Hot drinks are a crucial part of breakfast and the delivery of that part of breakfast never seems to get better.
July 25, 2012
Rated 4.0 out of 5.0 by Marilyn Very friendly staff and efficient service
I thought this hotel was very good value for money. I found the staff very friendly and flexible in meeting our needs. They were very fast in service and delivering extra linen & toiletries. I left there thinking we would definitely come back!
July 22, 2012
Rated 4.0 out of 5.0 by Joy20 comfortable and enjoyable stay
Staff are friendly and helpful. Comfortable and clean hotel. Good food too!
July 11, 2012
Rated 3.0 out of 5.0 by Simon1222 Holiday Inn Guildford
To be fair the reception and actual bar staff were good. The restaurant service was poor the food was very poor and then the attitude of the restaurant staff was very very poor.
July 10, 2012
Rated 4.0 out of 5.0 by bradders07 Very friendly and helpful staff
Excellent hotel in great location for main roads
Staff very friendly and helpful
June 7, 2012