Rated 4.2 out of 5 by 146
Rated 4.0 out of 5.0 by jboy79 great staff and rooms
staff were very friendly and helpful, especially the reception area, food was nice, and rooms were better than expected.
June 29, 2013
Rated 4.0 out of 5.0 by Purpleastro Friendly and helpful staff
I stay at the Holiday Inn in Guildford on a regular basis. The staff are always pleasant and friendly and nothing is ever too much trouble for them. The hotel itself is situated in an attractive setting. The beds are comfortable and the rooms are clean.
June 29, 2013
Rated 3.0 out of 5.0 by Smithyjs Good staff but not enough of them
Every member of staff who I came into contact with was nice and helpful, especially in the pool/gym area ... but the bar and restaurant were really seriously understaffed in the evenings. Long waits for service just took the edge off the stay.
June 25, 2013
Rated 5.0 out of 5.0 by edita Very nice stay with comfort and great service experience
Extremely delighted with the services provided throughout the stay.
we would like to mention that reception staff was really knowledgeable and welcoming.
also the staff in restaurant and bar is amazing; few staff like Kishore, Apple, Kishan were amazing.
June 22, 2013
Rated 2.0 out of 5.0 by nobleman Why belong to a loyalty program when it's ignored?
None of the offered benefits of being Gold Ambassador were offered and when I asked for a bottle of water, you might have thought I was being totally unreasonable from the reaction I got! This stay made me wonder why I stick with IHG. The front desk tried to tell me they aren't actually part of Holiday Inn, but an individual franchise which is why they don't acknowledge the priority club - not sure if this is true??
June 22, 2013
Rated 5.0 out of 5.0 by Jeannie1947 Excellent Hotel
Stayed for two days as attending a wedding nearby.It was a very enjoyable experience and would definitely come again.
June 20, 2013
Rated 5.0 out of 5.0 by cavalier69 Excellent Service by Management & Staff for a very special occasion
I originally booked way back in February for a disabled friendly room. My daughters wedding was held there.
I was given a ground floor room which was located ideally to meet all the guests requirements attending for the wedding. The Manager in charge of the Wedding and the staff were most helpful with every request. I joined in clearing up in the early hours of Saturday morning with the guys from the hotel which was conducted in a jovial manner considering the time of night.
I booked and had a meal the night before (Thursday) with 5 others who were also staying for 2 nights. While the service was very slow (45 minutes waiting for a drink), the meal was lovely. Their award winning breakfast was brilliant. I'm not a regular hotel stayer, but I have to state it was well worth the cost. Highly recommended - Many Thanks to everyone.
June 6, 2013
Rated 4.0 out of 5.0 by TT52 Veryb helpful staff
Comfortable stay and the staff were very helpful even though the hotel was full.
June 6, 2013
Rated 5.0 out of 5.0 by Bugg A welcoming atmosphere
I was welcomed back as a returning guest. Small things that make such a difference: delightful young man at breakfast brought me a large pot of tea, he remembered that I like two large cupfuls! Gentleman on reception arranged for heater in my bedroom, remembering that I had felt cold during a previous stay. Staff are most definitely of top quality here and very well trained to take care of guests. As a Priority Club Platinum member I was upgraded to a lovely room, this is the first time I have received a room upgrade and it was much appreciated, thank you.
June 5, 2013
Rated 3.0 out of 5.0 by craftybear Average Service
Rooms are fab, spa is great, service in restaurant is left wanting, sadly. Having dined there twice in one week and several times previously, I'm sad to say the waiting staff are still inattentive and extremely slow.
May 29, 2013
Rated 5.0 out of 5.0 by Ginandtonic55 Quiet, comfortable,clean with helpful staff
The expected high standards of cleanliness, comfort and staff helpfulness were very evident. The room was spotlessly clean and serviced to a high standard each day. The conference facilities seemed to be more than adequate in terms of the rooms and facilities offered. The only criticism I have is concerning the food provision. It seems as though there are insufficient staff to cope with the heavy demands of large conferences. During my two day stay the lunchtime buffet was not ready on time, colleagues who chose off the a la carte menu in the evening had a long wait for their meals and some items had "run out". Considering the prices of the meals, this was disappointing. Nevertheless, my stay was very comfortable and I would have no hesitation in recommending the hotel.
May 28, 2013
Rated 3.0 out of 5.0 by Piratepete Could offer more for your money (see below)
Staff were pleasant, courteous and helpful as usual. But I will mention a significant demerit that you should pay attention to! The local corner shop, the supermarket, the garage and a coffee shop all offer free Wi-Fi connection to the internet, unlimited. As the web is now as important to our day-to-day lives as parking your car or having your own bathroom this is a basic MUST for those most technically minded and even those that use social networking and emails to maintain contact. Please change your Wi-Fi policy before your hotels are left behind in the market.
May 25, 2013
Rated 5.0 out of 5.0 by MnaAine Excellent experience at this hotel
Stayed at this hotel for 2 nights. Everything was excellent. Receptionist friendly and helpful. Room was lovely and comfortable. The food was really good both at Breakfast and Dinner. The hotel was quiet and nicely positioned. Only one issue, Please put a toilet brush in the bathroom. Would definitely recommend this hotel and would stay there again. All in all an excellent stay. Thought it should be noted that there are no lifts at the hotel, however I do not use lifts so it was no problem as there is only one floor up and one down.
May 24, 2013
Rated 4.0 out of 5.0 by AndyT44 staff excellence
From reception to breakfast, service with a smile and efficiency were the order of the day
May 20, 2013
Rated 4.0 out of 5.0 by Bugg Wonderful staff
The staff at this hotel are its greatest asset. I stay here frequently and find problems of different sorts during most stays. However the staff always respond with alacrity to resolve the problems.
May 20, 2013
Rated 5.0 out of 5.0 by assessor Excellent service
Young lady on reception made you feel really welcome .personally .obtained soft pillow. This is the best Holiday Inn I have stayedin.
May 17, 2013
Rated 4.0 out of 5.0 by Riki93 Wheelchair customer
Despite having booked a disabled room and clearly having a wheelchair guest ,we were sent initially to a room where the wheelchair could not even get through the bathroom door! On returning to reception we were told there were no available disabled rooms, however within a few minutes one was found and the staff could not have been more helpful throughout the rest of our stay. Breakfast and Dinner were very good and staff helpful. Great location for Wisley Gardens and a trip round Guildford Cathedral.
May 9, 2013
Rated 3.0 out of 5.0 by RW78 Lovely Duty Manager however terrible meal
My daughter and I stayed overnight during April in a twin room. The room was lovely, beds comfortable and the bathroom was more than adequate however slightly dated. We stayed on a Dinner, bed and breakfast rate. The meal was one of the worst I have eaten. My steak was chewy and the deserts were really poor. The service in the restaurant was very slow and we waited around 45 minutes between each course. The duty manager came into the restaurant and she cleared our plates away and reminded staff we were waiting. The staff were very nice, just really slow. The duty manager was excellent and really pleasant, had it not been for her I think I would have complained. Breakfast was nice however no-one offered us tea or coffee and by the time we could get a member of staffs attention we had finished our breakfast. We took our tea back to our room to drink when getting ready.
May 8, 2013
Rated 5.0 out of 5.0 by Blackrat999 Top marks all round
I can't fault the staff at Holiday Inn Guildford. I stayed on and off for a couple of months and the staff were always brilliant, and happy to help and look after you. Chloe's hot chocolates were brill and Jen's were great too !!
May 3, 2013
Rated 2.0 out of 5.0 Not really impressed
We were upgraded to an exec room due to problems from a previous stay. For that we had a minibar (unused), 1 dressing gown and 1 pair of slippers. And a bit of a hike from reception! Would definately not pay extra for any of this!
Also, this hotel has a lower and an upper floor-plenty of stairs but NO lifts, so be aware if you have heavy luggage.
Manager stood and watched a fight between friends in the bar rather than stopping it. Therefore we were subjected to appalling language and some rather aggressive behaviour, literally right in front of us. It was quite alarming and distressing.
BAR AND FOOD costs are ridiculous, even compared with other similar hotels-£9 for a glass of wine!!!!?? Certain this was a 100% mark up on the BOTTLE!! Food, although very expensive, was not the gourmet style it tries to portray, quite average in fact. Had to remind staff to bring the side accompaniments. And I believe that food is prepared by bar staff as kitchen closes midway throughout the evening.
WIFI costs are extortionate. In this day and age, think this is certainly over the top.
In this climate, I think companies should be paying more attention to these kind of details rather than relying on brand reputation. People WILL vote with their feet!
April 29, 2013
Rated 4.0 out of 5.0 by helen125 good weekend
we arrived and were delt with promptly although we did not hear all the receptionist said and were told wrong breakfast time for weekend , The room was usual hi standard but with sofabed as booked slightly larger. Pool was lovely but side was very slippery on friday not on saturday. Breakfast on saturday was good and staff were good on sunday it was and had been busier the staff were not so good poor at clearing dirty crooks and resetting tables. Car parking for disabled was not used by only disabled which should be checked on but overall a good weekend break
April 26, 2013
Rated 3.0 out of 5.0 by traveluk123 Good average hotel but evening dinner very poor
Does what it says on the Tin.. this hotel is geared around business people, staff are friendly .. slightly overpriced and has a very poor quality dinner (consistantly bad)
April 26, 2013
Rated 4.0 out of 5.0 by CC29 Overall
A good size room with comfortable bed and everything we needed; Quiet and pleasant location; the staff were helpful and pleasant; good selection for breakfast; excellent pool/sauna etc, Very good value.
April 20, 2013
Rated 5.0 out of 5.0 by patchie great venue
Very friendly staff, rather than go on, everything perfect.
April 19, 2013
Rated 5.0 out of 5.0 by Jill30 Fabulous service with great staff
Had a great weekend stay. Room was spacious and comfortable, loved the robes. Relaxing swim, jacuzzi. All staff were extremely helpful and polite, could not fault. No query too much trouble. Will definitely return for another relaxing and spoilt time. Thank you.
April 13, 2013
Rated 5.0 out of 5.0 by jve007 “Could not have asked for more friendly/helpful staff”
We had two nights in, what we had hoped was a twin room -turned out to be a double bed and a sofa-bed. I asked whether the sofa-beds were comfortable. and. with an affirmative answer, we agreed that the room would be OK.The sofa bed was a complete disaster,very uncomfortable and of a poor standard - HOWEVER, when I went to reception and mentioned this, a wonderful female manager came, sat on it and agreed it was dire! (She said it was an "old style one" which would soon be replaced)
We were offered another room which was WONDERFUL - warm and comfortable EXCELLENT!
We had an evening meal in the restaurant the two male managers were both SUPERB very attentive and even turned up the heating for us - my companion was feeling a little unwell and was finding it very cold.
The food was very tasty, served piping hot AND on HOT PLATES -yippee!!
We were both very impressed by the friendliness of the staff and for that reason alone, would recommend this Holiday Inn to anyone. Well done to them.
April 13, 2013
Rated 4.0 out of 5.0 by lisajane3 shortage of food again!
there was no granola or meusli available at breakfast for our recent stay, and last time they ran out of yogurt and fruit. Seems the policy is to keep no spares as both times they said delivery was due that day. We don't all want a fried breakfast!
April 11, 2013
Rated 5.0 out of 5.0 by Rog31 Great staff
I stayed for a couple of nights with my elderly patents and the staff were extremely helpful. Despite there being a wedding on the first night we had an undisturbed night's sleep. The rooms and food prvided were both to a good standard. Good access from A3 but no traffic noise in rooms.
April 8, 2013
Rated 5.0 out of 5.0 by NIHAD Very good value for money
Plenty of parking places. The young Asians at reception were very polite and helpful ,they give me excellent welcoming atmospher. The hotel were the best part in my stay in Guildford.
The main reception hall well looked after with wood work.
Room with all the modern fittings and very beautiful view I still remember it.its hotel to relax.
April 6, 2013
Rated 5.0 out of 5.0 by kerry28 A VERY RELAXED STAY
My husband and I stayed at the Holiday Inn, Guildford, Easter weekend and enjoyed it immensely. The Spa facilities was just what we needed to de-stress. We enjoyed a wonderful 3 course dinner which was well presented and served by staff who could not have been more accommodating. We have stayed here before, and would stay again and again, and most certainly recommend it to others.
April 6, 2013