Rated 4.2 out of 5 by 146
Rated 3.0 out of 5.0 by scouserman Recent Stay
Bit disappointed with our recent stay which was to just relax for a couple of days.
2 adjoining rooms for our family- one of the rooms looked grotty with marks on furniture and chipped furniture. Also, some paintwork and other surfaces looked like they needed a good clean e.g above headboard.
No real recognition for priority club and I assume no free paper due to Easter.
Pool is very good but unfortunately had to wait to get in due to being full.
Restaurant food was as expected but on both nights, the wine we wanted was out of stock. Cookies and milk for the children didn't go out until 6pm on the second night which with the restaurant being unavailable until 7.30pm, my 7 year old became quite tired and grouchy.
Main problem this time was check out ! Bill came to much more than expected due to one of our rooms food being put on the bill despite us paying for 2 double rooms for dinner and breakfast. This then resulted in us having to go through all the food on our bill to check what should have been and not been there. I was a little annoyed to say the least. I wish staff would realise that if we have bought 2 rooms then our 2 children in that room should be entitled to full menu and not free buffet for children .
April 1, 2013
Rated 4.0 out of 5.0 by Castlearcher Very good standard
We had a room that had a sofa bed in it. It is very worthwhile trying to get these rooms even if you only have 2 people in the room because it is the same price as a double and much bigger. We didn't stay or breakfast because we thought the price was excessive so went to another hotel where it was only £6.95!
The bar service was very good, the staff freindly and welcoming.
Would definitely recommend for a stay.
March 31, 2013
Rated 4.0 out of 5.0 by Akuk2u Comfortable beds....nice dining area/chilling seats
Stayed overnight after an evening out in Guildford (short taxi ride away)....was comfortable and would recommended this holiday inn to anyone unless you want to stay in Guildford town centre. It's one of the better ones and good value.
March 29, 2013
Rated 5.0 out of 5.0 by BigAln Very good. Recommended.
We only had an 8 hour overnight stay but during that time I could find absolutely nothing wrong with any part of our stay. We didn't eat so I can't comment on that side of things. Was very handy for the Uni which is where we needed to be for the day. Literally 2 minutes away. Just off the main road but there was no traffic noise to disturb us. Quick check in and out with very polite staff. Clean and tidy in all the areas we went to within the buildings. Absolutely no complaints at all. Highly recommended.
March 28, 2013
Rated 4.0 out of 5.0 by NEVI NEVI
I HAD A WONDEFUL RLAXING STAY, MUCH REQUIRED, FOLLOWING EYE SURGERY. THE STAFF WERE VERY HELPFUL IN ENSURING THAT MY ROOM WAS MADE UP AS A PRIORITY SO I DID NOT HAVE TO BE DISTURBED.
March 24, 2013
Rated 4.0 out of 5.0 by sargan Good Room
I use HI Guildford frequently .... as it is right location for my business needs.
Not ideal location for non-business though, as remote form city centre & transport.
I had an upgrade to very good room - 368
This could have heal a family of 5 ... huge room, with a large lounge area.
Met all of my business needs - lighting, desk etc.
Bathroom good for HI as it had a separate shower rather than over the bath variant.
Food in evenings is OK ... I went with bar food, and it is good quality & reasonable value for money .... but they put hot food on wooden planks - would much prefer a plate. Difficult to eat off a flat piece of wood ... food moves around too easy.
Breakfast was quiet this week, standard of presentation improved a couple of months back, and it continues.
Simple things like stacking bacon 'on edge' means it drains of oil, and is much better than a simple pile of food sitting in oil.
The quality of sausages is however still disappointingly poor ... you are cooking & presenting it well, but the quality of meat and fact they are deep fried means they are not very appetising (and certainly not healthy)
I guess you have contracts - but improved quality would be welcome.
Some choice on low-fat yogurt would be nice - there is currently no choice.
March 7, 2013
Rated 5.0 out of 5.0 by zebraprint Always a pleasure to stay at the Holiday Inn
Room very clean and pleasant welcome on arrival by reception staff. Food is good and service is helpful.
March 6, 2013
Rated 5.0 out of 5.0 by Porphyro Friendly efficiency
I have been using the Guildford Holiday Inn for business stays for several years. The reception staff are always friendly and welcoming and on several occasions have gone out of their way to pass on incoming messages promptly. It's always a good sign when, upon checking in, there is a friendly and personal word of welcome from staff who remember you from previous stays.
Also worth a special mention are the restaurant staff for their helpfulness and the genuineness of their friendly welcomes - especially when I stay after an absence of a few months.
Particularly enjoyable are the evening receptions for Priority Club members. It's good to meet other guests and senior hotel staff over a glass of wine. The conversation is good - and so is the wine!
March 4, 2013
Rated 5.0 out of 5.0 by SilverFox2 Great experience overall
All team members were very helpful and informative - comfortable and able to do what I needed on my vist - good facilities. Slightly more expensive than I am used to
March 4, 2013
Rated 3.0 out of 5.0 by jim8 A bit worn
Perfectly adequate with good staff but no special factor.
Small touches missing..bottled water in room, tea bag and biscuit points, range of ales in bar.
Corridors and lower floor chilly in cold weather.
Restaurant menu Ok only and overpriced.
Ok as a one up from Premier Inn.
March 1, 2013
Rated 4.0 out of 5.0 by Santosh Nice Hotel and great service.
I Stayed at Hotel Holiday Inn Guildford for 49 nights from 10 Dec 2012 to 28 Jan 2013 my room number was 223.
This hotel is very nice . Lobby is lovely and my room was really nice with very nice appointments and TV. There was a really nice large bathroom, comfortable bed and pillows. I have nothing but compliments for this hotel and the price was reasonable.
The breakfast is good and the drinks at the bar are nice.
Since i come from India and i am vegetarian i was finding it hard to adjust with the food style in UK. However the staff at holiday inn the chef and the duty managers helped me by making some special Indian dishes for me. This made my stay very comfortable. Even though one of my colleague left the hotel and went for a hotel in town i preferred to stay at Holiday simply for the service and friendliness of the staff at the Hotel. Overall it was a wonderful experience and I am looking forward to come back.
February 19, 2013
Rated 4.0 out of 5.0 by Garycee Very friendly staff
We stayed here for a weekend, I was working and my wife was shopping. The staff are really friendly, reception staff always have a smile and will always sort out any problems. Breakfast time is a delightful experience even to the point of asking my wife if her tea was cold and would she like it replaced - she didn't. The evening buffet meals are good value at £20. A small glass of wine was expensive at £6.75 but my wife said the wine was nice. I stuck to my pint of Becks at £3.90. The swimming pool is really good and again the staff are very welcoming. Overall a very nice weekend. Shame about the internet prices but many people have already commented on it.
February 9, 2013
Rated 3.0 out of 5.0 by Huang disappointed this time
During the past one year, I stayed in several different Holiday Inn hotels. I have to say that my recent stay in Holiday Inn Guildford is so so.
Maybe because I have been used to the heating system used in Canada and US for a long time, the most uncomfortable feeling duding my recent stay was that the temperature in the room was not enough, especially during the first week of my stay when the temperature dropped sharply. The temperature shown was 28oC but honestly I thought the thermocouple must be out of order. Unfortunately, the quilt is really thin. After several cold nights, I had to fold the quilt into double-layer quilt to keep me warm in the night.
Anyway, I guess the temperature I experienced in the first week was not typical British so it would not be fair if I complain too m uch on this issue.
When I checked in, I asked whether I could get upgrade because of my platinium memebership. The answer was no because of the unavailability of better room, but I could get some extra service. However, I did not see any such extra service during my 2-week stay. It was not until today when I happened to look at the detail of my invoice did I find out that I was charged for 1 pound per day for the newspaper. Noboday told me that it is not free, and I have never been charged for newspaper during me extensive stay in Holiday Inn in US.
I have to say, however, the service of the hotel is really good. I have stayed in this hotel twice during the past 2 months or so, and I have been always satisfied with the service.
February 7, 2013
Rated 5.0 out of 5.0 by Sal85 Wonderful Stay
Me and my partner had an amazing stay at the Holiday Inn Guildford. All the staff were very professional, friendly and efficient.
Would definitely recommend this hotel and we are looking forward to come back!!!
January 27, 2013
Rated 5.0 out of 5.0 by Carlo Attentive staff
Brought my wife with me while attending a conference, needed to ensure this was ok and that I could pay any extras separately from the company account. Front desk staff dealt with this rapidly and effectively, and were also helpful and friendly to my wife while I was busy in my meetings, advising how to get into town, etc. Couldn't ask for better attention, staff very courteous and do their very best. Well done.
The only problem at this location is the nearby traffic roundabout where your life is in danger if you go out for a walk and try to cross the road, But that is down to Guildford/ Surrey Councils, not Holiday Inn
January 26, 2013
Rated 4.0 out of 5.0 by Schoey Organisation
Smooth management of all aspects of stay from check in to check out, including accommodating dietary requirements more fully than some hotels.
January 26, 2013
Rated 5.0 out of 5.0 by Marmite57 All good, quiet, calm and comfortable
Staff very friendly and helpful, nothing too much trouble. Great pool to swim in, food tasty, hot and fresh, bed very comfortable. No noise at all. All good.
January 24, 2013
Rated 4.0 out of 5.0 by steve7 Leisure facilities and restaurant staff
Guildford Holiday Inn is is an extremely welcoming hotel. The reception staff are very helpful and they are most obliging when dealing with requests. They have been under a great deal of pressure this week as the hotel has been full. The restaurant staff are polite and efficient, particularly Ashish the manager, for whom nothing is too much trouble. Leisure facilities are excellent.
The only criticism is the exorbitant charge for internet access, which cost over £50 for a few days access. Most local hotels now make no charge for this.
January 23, 2013
Rated 5.0 out of 5.0 by Egypt Best service
My family and I have been staying at this hotel for a long time and have always felt like we're going home as the staff are the friendliest We've ever come across and we've been to many hotels around the world. Definitely will be returning!
January 23, 2013
Rated 2.0 out of 5.0 by lizlizyd A tired hotel with appalingly slow service in the restaurant
This hotel used to be lovely but it is looking tired and in desperate need of a refurb and some investment. The service in the restaurant whilst pleasant and accomodating is unbelievably slow - 2hrs to get a steak and a pudding. The steak was well-done not medium as I asked for, and it was cold. The same thing happened on the second night. By the third night I decided to cut my losses and go into Guildford for a hot meal. The staff are very pleasant but the hotel feels like a cheap chain hotel with nobody managing it effectively. Time to move on I think
January 19, 2013
Rated 5.0 out of 5.0 by STEDMANO CHRISTMAS DAY @ HOLIDAY INN GUILDFORD 2012
MY WIFE AND MYSELF PLUS MY DAUGHTER AND HER FAMILY
REQUIRED A HOTEL FOR THE NIGHT CLOSE TO GUILDFORD WHER MY SON AND HIS FAMILY LIVED, WE HAVE STAYED AT THIS HOLIDAY INN SEVERAL TIMES AND AS ON THIS OCCASION WE WERE WARMLY WELCOMED WITH NO FUSS OR BOTHER , OUR ROOMS WERE READY AND WAITING AND THE NEXT MORNIG AT BREAKFAST WE WERE WARMLY WELCOMED BY THE STAFF WHO ENSURED OUR HOT DRINKS AND BREAKFAST WAS SUPERB . MY WHOLE FAMILY ENJOYED OUR SHORT STAY AND I WOULD HAVE NO HESITATION IN RECOMMENDING THE STAFF THE FOOD AND INDEED THE WHOLE HOTEL SET UP. . CONGRATULATIONS TO ALL AND THANK YOU...
January 19, 2013
Rated 2.0 out of 5.0 by MillieZX Overall experience
The staff at this hotel are friendly and try to be helpful but unfortunately we do not think this hotel can justify any more than a 3* rating in terms of the general service and overall experience that it provides.
December 14, 2012
Rated 5.0 out of 5.0 by Tomtytom Excellent Hotel
Very lovely stay at this hotel. The staff throughout are very profeshional and made my time in Guildford very enjoyable. The food is on par with high class resturants plus a friendly environment.
Will and would recomend to all my colleges and friends visiting Guildford.
December 11, 2012
Rated 2.0 out of 5.0 by Pete1234 Pretty average
Below average standard in terms of Holiday Inns.
Wanted to eat after a latish arrival and restaurant was running 50 mins from order to service and many complaints from existing customers waiting for food.
Not offered courtesy newspaper.
Checkout was a nightmare slow and understaffed .
December 11, 2012
Rated 5.0 out of 5.0 by steviep1uk Excellent Staff
My wife and I spent a night in the hotel before a show in Guildford on the next day!
The check in staff were extremely friendly and helpful as were all the staff we encountered on our short stay.
As a vegan there were options on the breakfast buffet but the choices for the evening meal were very limited for a vegan but the staff were very helpful in providing a suitable meal.
The hotel was well located ; warm and comfortable
I would happily stay there again
December 10, 2012
Rated 3.0 out of 5.0 by Sarah60 Overcharged for breakfasts.
I booked and paid for two rooms for 3 persons and I paid for the second room for one person for a further 9 nights. I paid for 3 breakfasts on the day we arrived but I was dismayed to find that on check out I was charged for 5!!. I explained that there were only 3 of us and the receptionist removed the 2 breakfasts. We checked out of one room and left but I was very annoyed that the charge for 2 breakfasts was again added to my son's bill after I had left, despite the fact that they knew that there were only 3 of us and I had already paid for the 3 breakfasts taken on Sunday morning before check out. The hotel advertises the discount when you purchase vouchers the previous day but clearly this causes confusion and it would be better and less embarrassing for customers if the hotel abandons such a scheme. I do not like to have to argue about charges at check out.
December 7, 2012
Rated 5.0 out of 5.0 by neeci Great service
Had excellent stay at hotel. Have stayed a couple of times before. Our room was not ready when we arrived so the receptionist told us to go to the bar for a complementary drink. After about 10 minutes she came over to us apologising for our room not being ready before and told us that we had been upgraded to an Executive room. She explained that the room was on the first floor and that there was not lift, she asked if that was ok and somebody would take our bags to the room for us if we required. Our room was massive and very comfortable. The only negative point was that the radiator was cold and we could not turn it on but managed with the air con on warm. We had booked for dinner and the receptionist made our reservations for a table for us when we checked in. The food was very good. We used the swimming pool. The pool is a good size. There were a lot of Christmas parties going on in the hotel the evening was stayed, but as we had had a long day we just had a drink and a walk after dinner before going back to our room to relax. Breakfast the next morning was again very good. The variety and quality of the food was impressive as was the service. I would not hesitate about staying in this hotel again.
December 5, 2012
Rated 3.0 out of 5.0 by Fozzy Most expensive pint of Stella in UK
£6.01 and I stood at the bar!
This includes 10%service charge that was cleverly hidden on the bill. I won't fall for that one again.
December 4, 2012
Rated 5.0 out of 5.0 by AlbertKarl Excellent reception & room
We had an excellent reception when we arrived. The room was very nice. We didn't have the evening meal as we were visiting friends. Would definitely recommend this Holiday Inn.
December 4, 2012
Rated 5.0 out of 5.0 by TravelBoy Weekend Break
Excellent for a comfortable and quiet stay with enjoyable meals
November 29, 2012