Rated 4.2 out of 5 by 173
Rated 4.0 out of 5.0 by Crocks Excellent stay
A great overnight stay excellent hotel looked after the family needs. Five star service even with the hotel being full
November 8, 2012
Rated 5.0 out of 5.0 by mozza is this england's top holiday inn?
we regularly stay in holiday inns and for many years nowhere has come close to the stratford upon avon holiday inn for staff service and efficiency but ...... this was such a great stay i may have to tie guildford with stratford. the rooms have an oriental feel with sliding shutters rather than blinds, everything worked well and was spotlessly clean. the only niggle was that we could hear the person walking around upstairs! very unusal for an hotel. i suspect they have wooden floors and haven't soundproofed the joists properly. we were part of a group and the restaurant staff were amazing setting up and defending a breakfast table for us. the service at breakfast was excellent from the chef's regularly replenished dishes to the courteous table service keeping us topped up with drinks, and clearing away the unwanted debris. very well done all round guys.
November 5, 2012
Rated 3.0 out of 5.0 by Rachel54 OK
We found this hotel noisy (there was a large wedding party in), the service slow, we ordered champagne as we were celebrating with friends, but it was warm. The pool and gym facilities were good. The "award winning breakfast" ordinary.
November 3, 2012
Rated 5.0 out of 5.0 by sedumstan14 Everything was as expected, exceptional.
Well done all at Guildford, we had a great time, staff were excellent as was everything else.
November 3, 2012
Rated 3.0 out of 5.0 by peterd worst pillows ever
nice surprise to be given the only wheelchair accessible room in the hotel - excellent bathroom for accessibility (but inadequate space round the bed). breakfast expensive but ok. public areas seemed good, but the (miles of) corridors to the rooms were dingy and depressing. The room, even with no radiator on, was too hot, but opening the window let in lots of traffic noise. So overall, this would have scored a creditable 4 out of 5 ... except the pillows, including those boasting of softness, were disastrously uncomfortable - full of firm lumps - truly awful, worse imho than the most flea-bitten french hotels, worse than youth hostels, worse than using a rolled-up pullover when camping! So the whole experience was spoiled by penny-pinching on the least expensive item for a comfortable night's sleep.
October 26, 2012
Rated 5.0 out of 5.0 by France A cut above the usual chain experience
Surprisingly attractive and warm decor, extremely friendly staff, very comfortable and quiet room. Breakfast was excellent, plenty of variety and very fresh and the staff set us up a table in the more relaxed cafe area adjoining the restaurant as we were a group of 9 . We requested this the night before as we were advised the dining room can be very busy at times and they were very cooperative. Quite a walk to our rooms so if you have mobility issues make sure they know that when you book. Only beef I have is all instructions, including how to ring through to another room can only be found through the television which presupposes some knowledge of technology -not everyone is used to this and written instructions would be useful too. I think it is done so you have to read about all the entertainment packages. Apart from that would definitely stay here again.
October 19, 2012
Rated 5.0 out of 5.0 by craw Reception Check In
First time as a platinum member I was addressed as such and given full details. Very welcoming.
October 16, 2012
Rated 4.0 out of 5.0 by benditlikematt great place to stay
a great location exceptional clean room with en-suit a television that works comphi bed with choice of pillows ie hard or soft staff were more than helpfull the only querry was the price of food a bit to expensive but i supose i would have to expect this for this area definatley stay again but a little wary about food
October 14, 2012
Rated 5.0 out of 5.0 by Stdavids71 Weekend break
Comfortable rooms good food very nice staff will come again and recommend to others . Thank you for great stay.
October 6, 2012
Rated 5.0 out of 5.0 by steveg79 Holiday Inn Guilford
I stayed at the Guilford Holiday Inn, while visiting Thorpe Park, i must say i was very impressed with the grounds as well as the hotel!
The staff were great, food great and rooms great. We also had access to the gym and pool, what a fantasic hotel!!!!
would strongly recommend this to all, i will being going back!!!
September 26, 2012
Rated 4.0 out of 5.0 by tonyemha Relaxing week
I have stayed at Guildford holiday inn many times for convenience working at the examination board at the university of Surrey. I always find the room a welcome standard and comfort and that housekeeping is well organised and thorough.
The fitness centre and pool is small but ideal and well staffed.
Breakfast is always well cooked and a variety of items available. A significant drawback seems to be that over the years the distribution of tea/coffee is not only intermittent but staff sometimes ignore or forget requests for top ups. Hot drinks are a crucial part of breakfast and the delivery of that part of breakfast never seems to get better.
July 25, 2012
Rated 4.0 out of 5.0 by Marilyn Very friendly staff and efficient service
I thought this hotel was very good value for money. I found the staff very friendly and flexible in meeting our needs. They were very fast in service and delivering extra linen & toiletries. I left there thinking we would definitely come back!
July 22, 2012
Rated 4.0 out of 5.0 by Joy20 comfortable and enjoyable stay
Staff are friendly and helpful. Comfortable and clean hotel. Good food too!
July 11, 2012
Rated 3.0 out of 5.0 by Simon1222 Holiday Inn Guildford
To be fair the reception and actual bar staff were good. The restaurant service was poor the food was very poor and then the attitude of the restaurant staff was very very poor.
July 10, 2012
Rated 4.0 out of 5.0 by bradders07 Very friendly and helpful staff
Excellent hotel in great location for main roads
Staff very friendly and helpful
June 7, 2012