Rated 4.3 out of 5 by 209
Rated 5.0 out of 5.0 Comfortable bed and excellent service
Upon my arrival at the Holiday Inn Gurnee Convention Center there was a "small" problem with my reservation and the room that I requested. The night manager on duty corrected the problem with no hesitation and offered me breakfast voucher for the inconvenience. I appreciated his kindness. He followed-up by giving me a call and asking if everything was to me liking. I would come back to this Holiday Inn. He was a professional and gave outstanding custmer service.
December 16, 2014
Rated 5.0 out of 5.0 by mr.vince c cozy envirnment very relaxing
very relaxing, great bar and breakfast area with great service and personnel easy access to airport and great rates, comfortable rooms and beds very appealing lobby
December 8, 2014
Rated 1.0 out of 5.0 sad
After traveling 12 hours,and to find out there are additional charges. Charges for a continental breakfast ($10.00 per person) charges for a microwave and fridge.
I expected more, I travel all over the country and stay in hotels all the time. This was a shock
December 4, 2014