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Rated 4.3 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Outstanding service! The staff at the Holiday Inn Gurnee convention Center are fabulous, the rooms and hotel common areas are clean and well maintained. I would highly recommend this location. October 20, 2014
Rated 5.0 out of 5.0 by Business Conference Great place for business conference - good number of business meetings rooms that can be configured for different size groups. Food services did a great job. Staff was professional and responsive to all our needs. October 19, 2014
Rated 5.0 out of 5.0 by Great Expwrience Everything was excellent, the only improvement needed is that you need better TV quality in rooms, your TV is smaller compared to other hotels. October 14, 2014
Rated 4.0 out of 5.0 by nice room good acomidationa clean nice tv just fine for our family clean room good parking close to mall October 14, 2014
Rated 4.0 out of 5.0 by Comfortable beds and nice decor The hotel was very nice; the front desk, lobby, and guest rooms were all clean and nicely decorated. The only complaint was the bathrooms in the guest rooms could have been cleaner. October 14, 2014
Rated 5.0 out of 5.0 by Home away from home I am known here and treated extremely well. From the early morning smiles to the personal attention at the restaurant and bar, this is a happy place which I always love to return to. October 13, 2014
Rated 5.0 out of 5.0 by Great Location! Location excellent. Good value. Had many amenities did not get a chance to use. Needs mini fridges maybe for rooms. October 13, 2014
Rated 1.0 out of 5.0 by Nice Hotel Terrible Customer Service My husband and I stayed here 2 nights as it was close to the Naval Base and our son was graduating from boot camp. Hotel was great until we checked out. I realized a couple of hours after we left that I had left my Kindle in the night stand drawer. I called immediately and got the run around that the lost and found was closed for the day etc. I have made 3 other calls in the next 2 days with more ridiculous reasons that the head housekeeper is the only one with keys to Lost and Found and she is off for 3 days. Seriously? Even the hotel manager cannot access this area? All I want to know is if they found it or not so I can report it as lost or stolen. My husband and I travel alot to visit grandchildren and family and always look to stay at Holiday Inn, however, this has definitely made us decide to look elsewhere the next time. I still don't know if they found my Kindle or not. Great hotel if you don't need any customer service. October 13, 2014
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