Rated 4.2 out of 5 by 93
Rated 4.0 out of 5.0 by Dyella1 NO Fridge or Microwaves in all rooms
We stayed for the weekend for our annual Family mini getaway and out of the total 6 rooms everyone had together only one of our family members had a fridge and microwave in there room. We had a small child so that was a bummer for us other than that service and hotel was good.
February 26, 2014
Rated 3.0 out of 5.0 by VeeBee Great hotel, poor customer service.
Our room was not ready but the staff accomodated us with a complimentary drink for myself & snacks for my kids while we waited the 20 minutes until it was.
Hotel and stay were nice, very convenient for shopping.
Rang the front desk later to ask about the pool hours, & was put on hold for almost 5 minutes and never gotten back to. When I went downstairs to ask instead, I told him I was forgotten on hold & he apologized & said he had gotten busy & forgot me.
We were then told there were beach towels in the pool area to use, but in actuality the towels were half the size and thickness of the bathroom towels.
On multiple occasions I had to stand back and wait while staff finished talking to each other about random things, tried to find one another, or argued instead of acknowledging me.
It was also nice that the kids got to eat free at breakfast.
February 25, 2014
Rated 5.0 out of 5.0 by Khaldoun Special thanks for the lady at the reception I believe her name jovaz she was very helpful and extremely nice person
Good experience and recommend this hotel for many reason close to Shoping area,good amenities friendly employee
February 24, 2014
Rated 4.0 out of 5.0 by tpearce Great Front Desk Service
Getting into Gurnee late and after 5 hours of driving in traffic it was very refreshing to be greeted with a warm smile and positive attitude from the front desk.
February 13, 2014
Rated 5.0 out of 5.0 by Ald1 One of the Best HI properties
Everything was better than you would expect. I congratulate the mangers and the hiring manager for assembling such a strong team!
January 27, 2014
Rated 5.0 out of 5.0 by LowT Elite Appreciation
LEMAR was a professional and assisted my business associate and I with ease and comfort after I incorrectly made my reservations for the wrong day. Changed reservations and included breakfast too ! Made a future customer of both of us. Good Job !
January 26, 2014
Rated 2.0 out of 5.0 by Cipolla35 BAD room location!
If you get the room 206 upgrade, decline it. The bed in on the other side of the elevators and the windows look out to the lobby. The room's a joke and should not be given to Plat members. On a positive note, the bed itself was pretty comfortable.
January 17, 2014
Rated 4.0 out of 5.0 by Bears Fan Lay Over
Helpful Staff and very nice accommodations. We had a very nice stay. Also enjoyed being able to have dinner and drinks and watch the game on the flat screen at our own table
January 16, 2014