Rated 4.3 out of 5 by 210
Rated 5.0 out of 5.0 by Tim and Jeanna Comfortable, clean hotel
I stay at this hotel once a month and I have rarely had an unpleasant experience. I will continue to stay at this hotel.
December 18, 2014
Rated 5.0 out of 5.0 by MrsSmith55 Comfortable bed and excellent service
Upon my arrival at the Holiday Inn Gurnee Convention Center there was a "small" problem with my reservation and the room that I requested. The night manager on duty corrected the problem with no hesitation and offered me breakfast voucher for the inconvenience. I appreciated his kindness. He followed-up by giving me a call and asking if everything was to me liking. I would come back to this Holiday Inn. He was a professional and gave outstanding custmer service.
December 16, 2014
Rated 5.0 out of 5.0 by mr.vince c cozy envirnment very relaxing
very relaxing, great bar and breakfast area with great service and personnel easy access to airport and great rates, comfortable rooms and beds very appealing lobby
December 8, 2014
Rated 1.0 out of 5.0 sad
After traveling 12 hours,and to find out there are additional charges. Charges for a continental breakfast ($10.00 per person) charges for a microwave and fridge.
I expected more, I travel all over the country and stay in hotels all the time. This was a shock
December 4, 2014
Rated 3.0 out of 5.0 by Floyd2014 Only disappointment
We were extremely disappointed that the hotel did not carry the the Big Ten network for the Wisconsin/Minnesota border battle football game! We just assumed being that close to Wisc. plus Illinois teams being part of the Big 10 that it would be covered! Truly a disappointment for all of us!!!!
December 3, 2014
Rated 5.0 out of 5.0 by chicagowannabe Clean room, friendly
Check-in was efficient, noise level in hotel was appropriate, clean room, large bathroom.
December 1, 2014
Rated 5.0 out of 5.0 by himandher33 overall nice hotel
remodeled hotel, was very clean. rooms were nice and comfortable. the breakfast area had an omelet bar and the omelets were outstanding! kudos to the cook!!!
burgers in the bar later in the evening were also excellent. Staff was very friendly. would stay here again!
November 30, 2014
Rated 5.0 out of 5.0 by wvf1 friendly hotel staff
The staff here is always friendly when I stay here. If I have a problem it is taken care of quickly. The hotel is comfortable and clean.
November 29, 2014