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Rated 4.3 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 Great place to stay Fantastic place to stay and the entire was very professional during my two night stay. Special nod of appreciation to both Krystal & Jennifer at the front desk. Will stay here again on future business travels ... February 24, 2015
Rated 1.0 out of 5.0 by Gurnee Staff was friendly only one agent at the front desk took about 20 min. to check in due to the only agent helping another guest with a package delivery. Incorrect instructions to my room and the door into my had a gap in it and did not close all the way. February 22, 2015
Rated 3.0 out of 5.0 by It s the little things that make a differance. While visiting my daughter in Gurnee i wanted somewhere a little closer home to her than we usually stay, so we decided on the Holiday Inn. The price was right for what we got. I felt that the rooms could have been a little cleaner, the carpets need a little more vacuuming ,the bed skirt had stains on. the children i had with me found paper under the bed. The beds and pillows were very comfortable. The staff could have been a little more helpful. February 21, 2015
Rated 4.0 out of 5.0 by FEB 2015 It's rare that an IHG property doesn't provide a microwave and refrigerator in its room, but it was even stranger that they charged $10 apiece per night! That was unnecessary. The pillows are marked "firm" and "soft," which is part of what I love about HI, but these were all super squishy - none of them was firm, so the covers were just for show, I guess. Otherwise, it's fine - just those things that matter most to me were disappointing. February 21, 2015
Rated 1.0 out of 5.0 by Poor stay I made my reservation several weeks in advance, without issue. I would assume the options I selected at that time were available, as they said they were. Yet upon check in I did not get the room I reserved and of course they were "all booked up" So I could not upgrade to meet my original request. This hotel also did a poor job at hosting the event for a couple hundred people... hard to believe it is a convention center. Very disappointed to say the least. I will not return to this facility February 17, 2015
Rated 4.0 out of 5.0 by good stay I had a good stay it was warm and the customer service was great, the food was very good and the hotel looked very nice, rustic looking and relaxing. February 16, 2015
Rated 5.0 out of 5.0 by Great place to stay Holiday Inn of Gurnee is a great place to stay for business or pleasure. Wonderful staff and very nice rooms. February 15, 2015
Rated 5.0 out of 5.0 by Nice Place Felt very comfortable had a good u would come back to this location. Nick was great February 10, 2015
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