Rated 4.3 out of 5 by 142
Rated 5.0 out of 5.0 by Tracey28 Excellence!!!
We travel a lot and stay in A LOT of hotels everywhere. This was by far one of our best experiences. We were in town for the theme park. This hotel offered accommodations for this. But most of all the staff through out the entire hotel was over the top helpful and friendly. We've not had a lot of experiences where everyone in the entire place was this way. Front desk. Restaurant staff. Shuttle drivers. Housekeeping! All of them. Hotel was very clean and comfortable. Would recommend and totally stay again. Location great as well. Across from gurnee mall. And not far from six flags.
Thanks Holiday Inn!!!
August 17, 2014
Rated 5.0 out of 5.0 by Thrill Seeker Poor Pillows and no late room service
Pillows were uncomfortable and need new ones, with a late return from the adventure park there was no late room service
August 15, 2014
Rated 4.0 out of 5.0 by G82014 Good Location
Hotel in a good location near shopping and dining. However, had to move to another room upon check in since the bathroom was not very clean. The bathroom sink had hairs in it and was dirty. Appears housekeeping missed cleaning the sink all together.
August 14, 2014
Rated 5.0 out of 5.0 by tpearce Excellent Customer Service
I am a regular visitor to this property. From the front desk staff to the restaurant staff every one is extremely helpful, caring, and professional.
The focus on customer service at this property is outstanding every time!
August 13, 2014
Rated 5.0 out of 5.0 by 6 flags friendly staff
friendly staff, great breakfast, might I suggest placing bunk beds in the king rooms for the adults have a BIG comfortable bed. I think this would be a big draw for families visiting Six Flags
August 12, 2014
Rated 3.0 out of 5.0 by Venus Demilo8 check in service
we booked over 12 rooms fior our family reunion . The front desk requested that we pay the full amount for 2 of the rooms and presidental suite up front before we even used the rooms. The front desk staff did not want to honor our checks for our down payments, even though drawn on a federal insured bank, had to put the entire amount on a card. I was not aware of this policy before and have stayed at Holiday Inns at various locations. Some of our guest rooms were almost given away and the front desk tried not to honor the rate given for the booked rooms. We asked for extra towels and our room door was left open about 3 inches upon our return. The lighting in the room is very dim. Before I paid for the total cost of the rooms, I was told the meeting room we requested was not available, after paying, all types of meeting room were avaiable. I feel as though my money was not good enough to stay at the hotel and was treated like a second-hand citizen. I am shocked at the run around I was given by the front desk staff when trying to stay at thIs Holiday Inn. I have not had this type of problem with any other Holiday Inn. I must say that the banquet and breakfast staff and food was very good, and they were very polite.
August 12, 2014
Rated 5.0 out of 5.0 by Mike P64 Jenni's boot camp graduation
Staff was pleasant. Room was clean and quite. Was able to relax. Thank you
August 12, 2014
Rated 4.0 out of 5.0 by Hank 72 Customer Service
I mention when I checked in I was an IHG member and later when I went to ask for towels, but never got the complimentary gift bag. Also, in registering there was an error my room was booked for 3 adults and 3 children. This was an error. I never noticed it till the night before my stay when I printed out the conformation. I told them at the front desk and I was told they could not take off the charge for the extra adult. Not happy about that, but overall it was a nice hotel and a nice stay.
August 11, 2014