Rated 4.3 out of 5 by 244
Rated 5.0 out of 5.0 by Missy54 Great place to stay
Friendly staff at check in. Buffet breakfast was good and was only $5.00 more when booking room. Workout room was clean. I enjoyed the hot tub. Room was also clean and comfortable.
March 2, 2015
Rated 5.0 out of 5.0 by Godzilla 2 clean room great service
Friendly service and clean comfortable room. Breakfast was very good.
March 1, 2015
Rated 5.0 out of 5.0 Great place to stay
Fantastic place to stay and the entire was very professional during my two night stay. Special nod of appreciation to both Krystal & Jennifer at the front desk. Will stay here again on future business travels ...
February 24, 2015
Rated 1.0 out of 5.0 by JET12010 Gurnee
Staff was friendly only one agent at the front desk took about 20 min. to check in due to the only agent helping another guest with a package delivery. Incorrect instructions to my room and the door into my had a gap in it and did not close all the way.
February 22, 2015
Rated 3.0 out of 5.0 by LF56 It s the little things that make a differance.
While visiting my daughter in Gurnee i wanted somewhere a little closer home to her than we usually stay, so we decided on the Holiday Inn.
The price was right for what we got.
I felt that the rooms could have been a little cleaner, the carpets need a little more vacuuming ,the bed skirt had stains on. the children i had with me found paper under the bed.
The beds and pillows were very comfortable.
The staff could have been a little more helpful.
February 21, 2015
Rated 4.0 out of 5.0 by lcj41 FEB 2015
It's rare that an IHG property doesn't provide a microwave and refrigerator in its room, but it was even stranger that they charged $10 apiece per night! That was unnecessary.
The pillows are marked "firm" and "soft," which is part of what I love about HI, but these were all super squishy - none of them was firm, so the covers were just for show, I guess.
Otherwise, it's fine - just those things that matter most to me were disappointing.
February 21, 2015
Rated 1.0 out of 5.0 by Davec123 Poor stay
I made my reservation several weeks in advance, without issue. I would assume the options I selected at that time were available, as they said they were. Yet upon check in I did not get the room I reserved and of course they were "all booked up" So I could not upgrade to meet my original request. This hotel also did a poor job at hosting the event for a couple hundred people... hard to believe it is a convention center. Very disappointed to say the least. I will not return to this facility
February 17, 2015
Rated 4.0 out of 5.0 by mik5505 good stay
I had a good stay it was warm and the customer service was great, the food was very good and the hotel looked very nice, rustic looking and relaxing.
February 16, 2015