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Rated 4.3 out of 5 by 148 reviewers.
Rated 2.0 out of 5.0 by Loud exhaust fan always on This would have been a great stay if it wouldn't have been for a couple things the 1st and main issue was the exhaust fan in the bathroom was always on and no way to turn it off, I kept the bathroom door closed but it still was loud enough to make it difficult to sleep. I asked about it at the front desk and they said that is how all of them are. The second and much more insignaficant issue was that every time I would wake to the alarm my station had been changed by the housekeeping staff. It was very annoying to wake to marriachi music when I tuned the radio to a station more suited to my taste. I just think this was inconsiderate August 19, 2013
Rated 4.0 out of 5.0 by Nice Hotel for a 6 flags vacation~ We booked this originally to spend some time at 6 flags and for some shopping at Gurnee Mills Mall. Both were very close, the Mall was across the street and Six Flags about 5 minutes away. Staff were very courteous and professional. Rooms were clean and updated. A few recommendations I would make for the hotel: Update the outside area, the one in particular that looks run down with cement blocks to the left of your site. I would deter me from booking if had saw that driving by. Green space or a little park area would look nice. You advertise that your Six Flags shuttle goes every half an hour. It does not. I was random when it goes whether it be on the 30 or on the hour and it was suggested to reserve times by the front desk. We had a few issues with the times when the hotel didn't seem very busy and had to wait an additional hour at the park for a return ride. Overall we were very happy with our stay and would return. I would suggest though a follow thru with your shuttle service if you offer this as benefit to stay at your property. August 14, 2013
Rated 5.0 out of 5.0 by Very Comfortable Bed!! The best part of the room was the bed! Very firm mattress and an abundance of pillows! It was the best night of sleep I'd had in months!! The rest of the room was stylish and comfortable. The only downside was the noise from the vent over the bathroom sink. I had to sleep with the bathroom door closed to avoid the noise. Otherwise, a great stay! August 8, 2013
Rated 4.0 out of 5.0 by Nice experience and great value. I thoroughly enjoyed my stay. The location was great, across the street from Gurnee Mills and a few blocks from six flags. This made for a great trip for my grandchild who was visiting from Florida. I look forward to retuning to Holiday Inn Gurnee Convention Center in the very near future. August 8, 2013
Rated 5.0 out of 5.0 by Customer Service above and beyond! I already plan on staying here again! We were running later than I had figured, so I called the hotel & was cheerfully greeted by Jovie who assured me that I had nothing to worry about & my room would be ready whenever we arrived. The room itself was fanastic! My 7 yr old was in awe! We were staying there so we could visit the theme park. I went to use the business center to print vouchers, but the printer was out of toner. Not a problem at all though because Taylor allowed me to print them from her desk without hesitation. We had used the shuttle to the theme park, and on the way back, a lovely young woman named Brittany was our driver. The reason that I am mentioning these 3 by name is because despite their young age, they handled everything with confidence, attentiveness, and genuine friendliness. I don't see that very often & since I have worked in customer service for over 25 years, I know how valuable people like them truly are to a business. I also know that people like them are too seldom recognized for their efforts. Thank you ladies from the bottom of my heart. August 7, 2013
Rated 5.0 out of 5.0 by Excellent Staff!! I can't say enough how great the staff was!! We stayed here during a trip to Six Flags and the mall. We took the shuttle to and from Six Flags, the driver was so friendly, what a wonderful group of people!! We had just stayed at a Holiday Inn in Bollingbrook and I was not impressed at all, so we were leary to stay at another Holiday Inn. We had a comfortable stay here! The only thing that I could say was bad was the breakfast, adults pay ten dollars for a breakfast that wasn't worth it:( But our dinner was excellent and so was the wait staff!! Thank you Holiday Inn!! August 7, 2013
Rated 4.0 out of 5.0 by Very comfortable bed/room We stayed for three nights, the bedroom was very comfortable and quiet. The only thing I did not like was the food. The pancakes were tough, dry and tasteless and the bacon tasted like beef jerky. I wished that I hadn't prepaid for the "Breakfast Package" because I would have went somewhere else for breakfast. There was also a small charge on my credit card from Holiday Inn without an explanation as to why. Overall the hotel and restaurant staff were excellent. I would definitely stay again but eat breakfast somewhere else. July 31, 2013
Rated 3.0 out of 5.0 by Comfortable We stayed here after a day at Great America. The room, pool and spa, were good. However the restaurant food needs to be addressed. They are trying to get to fancy for a Holiday Inn, no kid friendly menu, the burger on the kids meal was burnt. There were no "family style meals" What I did eat was fine but wanted a regular style meal after a day at the park. We were a little late for breakfast bar so could not eat before we left, would be nice if it was open later. The wait staff in restaurant were very nice. If had a better restaurant would have gave higher rating. July 31, 2013
Rated 5.0 out of 5.0 by Business Traveler I come here every week for business and they couldn't make my stay more comfortable. As a Platinum member, they give you drink coupons and coupons for their store (snacks and drinks) that aren't usually given at most hotels. I would highly recommend this property. It's clean, updated. The Suites are huge and spacious. The Staff is very friendly and they accommodate you when at all possible. July 30, 2013
Rated 5.0 out of 5.0 by Who would of thought? The perfect, Hotel room. After a full day of Great America...and it was a hot day! We were suddenly in a family environment! The Holiday Inn family....from the time we checked to a very spacious room, big surpise....beautifull..Has updated to a great look, Ice on each floor...w/vending area..quick service. Awesome matress..great temp control! Could not have been happier! July 28, 2013
Rated 5.0 out of 5.0 by Great Hotel, Great Price We stayed at the hotel because we were going to the Bristol Renissance Faire one day adn Great America the next. It was 15 minutes from the Faire and 5 minutes to Great America. Great price for such a convience, also located directly across from Gurnee Mills mall so we didn't have to travel far for a great dinner. You can go as fun as Rain Forest Cafe or as simple as McDonald's. Lots of shopping and restaurants close by. While we used a side door for our "in and out" our experience with staff was always great (very friendly). Very clean rooms and hotel overall with nice restaurant downstairs. Overall very good stay and trip. July 28, 2013
Rated 4.0 out of 5.0 by Friendly Staff The staff was excellent with service and hospitality. Everyone from the desk staff, van drivers, waiters, housekeepers and maintenance were helpful, pleasant and eager to assist with whatever it was we needed. The hotel looked nice and appeared clean. What was disappointing was the elevators were always dirty. They could certainly use a good vacuuming. The carpet in the elevators is starting to fray and looks worn out. The same was true in our room. Carpet was starting to fray at the edges and there were snags in the carpet in various areas of the room. The room was clean and comfortable. Perhaps the most disappointing aspect of this visit was the breakfast. Probably the worst tasting hotel breakfast I have ever had. The eggs were hard and dry, the sausage greasy. Pancakes were dry and hard, the milk expired according to the carton and taste. On my previous visit, the breakfast food was fresh and tasty. Perhaps they changed chefs? Overall, the hotel was a good deal, it just needs some attention to detail. July 28, 2013
Rated 5.0 out of 5.0 by HOLIDAY INN GURNEE The hotel staff was great. Rooms were clean. Cost was not competitive. July 26, 2013
Rated 3.0 out of 5.0 by Friendly staff, comfortable beds, ideal location The staff was very friendly and helpful, the beds comfortable, the location ideal, great value. The hotel could be a four star with a few improvements. I was there with my family reunion, upon check-in, we discovered three families were booked in the same suite.The AC in my room was leaking water soaking the carpet for three days. The Breakfast food was not good. There was a big hole in the door to the bedroom. We had a hospitality room for the entire weekend, we were told we could bring in our own food. However, that Friday night, we told no food allowed. creating a inconvenience for 35 hungry people. The convention service was excellent, the food was good, they did forget to serve our rolls (no rolls), Other than that minor glitch. I would highly recommend the banquet service and facility. and I will used them again for future family reunions, I was promised extra points for inconvenience, I did not get. July 26, 2013
Rated 2.0 out of 5.0 by not what i needed. we recently stayed here with a youth group. I called two months ahead for a reservation, i explained we needed three rooms adjoining or right next to each other or I would not make the reservation. and we needed some sort of continental breakfast even if only cereal. I was assured they could do that knowing there were only two adults for the group. we arrived after a long day at great america and was given our rooms which were on the fourth floor BUT... one room was right on the end of the hall, one in the middle and one on the total other end of the hall! I was not happy , could not sleep had to worry all night about kids that i most likely did not have to worry about but being a leader was very upset that i had to pretrol the whole floor rather then a couple rooms like we needed. I voiced my opinion on what happend and was just told in a kinda snotty way. " well we are all booked up for to night and this is what you get" ummmm what is the point of make a reservation if you get what is left over????? no breakfast either. well unless you want to pay 10 bucks a person. this is a very nice fancy hotel but when the service is bad, I dont recomend dealing with it. Just my opinion. July 25, 2013
Rated 5.0 out of 5.0 by Great hotel. Big rooms and great service. Great hotel. Big rooms and great service. Excellent service from Manager and General Manager to accommodate myself and my crew. Recommended to my company so now everyone is staying there. July 24, 2013
Rated 2.0 out of 5.0 by Expectations Not Met We booked an overnight stay at the Holiday Inn this past weekend. That way, we were able to go to Six Flags for two days. Our expectations were not met, and staff were not courteous at all. We arrived at 9am to retrieve our two day passes to the park. For some reason they were not ready and we were not taken to the park until 11am. Nearly two hours waiting for tickets and our shuttle was a bit much for my liking. The room was very nice and clean, so we had no complaints there. The television however appeared to be broken as the color kept going in and out and there was a bright white line across the screen while the television was on. The following morning, I woke up to see a piece of paper half-way shoved under our door. It was our express check-out paper work. Upon looking at it, the wrong credit card was charged. I went downstairs to inquire about the matter. Tim, the overnight staff was rather ignorant of his job duties and clearly did not want to deal with hotel guests. He proceeded to tell me that the original card ran was declined and he attempted to place the cost of the room on the second charge card, which was declined. He then told me "What are we going to do about this?" First off, the first card ran DID go through and the amount of the room was already deducted from the account. The second card was placed on file for incidentials only. I was asked if I wanted the first card ran again and I said no, because it wasn't my card and that the cardholder should be the one to authorize that. I let Tim know that I would be back within a few minutes. When myself and the cardholder returned, Tim had left for the day. We spoke to another staff person who assured us that the proper card was ran and that there were no issues. She said that Tim does in fact print up the express check-out paperwork overnight, and he must have entered it incorrectly. She did apologize and comped us breakfast. This may seem bad to say, but I was glad to not pay for breakfast; it was awful. Bacon was harder than the dining room tables, as were the French toast. Even though the hotel did attempt to make up for the issue we experienced, if staff were trained in their duties to begin with, this wouldn't have happened. Tim could have been a lot nicer about the matter. I couldn't even imagine what he would tell a guest whose card may have actually declined! This one experience pretty much ruined my time, because I had to wait until Monday to make sure that my credit card wasn't charged in addition to my friend's card a second time. Needless to say, we will stay at another hotel the next time we visit Six Flags. July 23, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Even with a last-minute reservation and a 2:00am arrival, I experienced a great welcome and stay at this property. Nick (front desk at check-in) greeted me like a valued customer, and, with a great mix of friendliness and speed, took care of my registration and room set-up (internet, etc.). The stay was just as I have expected from Holiday Inns. Nice, clean, well-appointed room, Great location. Friendly staff - even a housekeeper out in the parking lot! Highly recommend this property. July 23, 2013
Rated 2.0 out of 5.0 by Room was comfortable, but service ... Breakfast service is too small for a hotel of this size! Staff did their best, but there needs to be more staff and space to eat. When we finally got our food it was cold! One night the maid service did not clean our room, which was probably an oversight. Rooms were up to date and comfortable, but plan to eat breakfast somewhere else. July 22, 2013
Rated 5.0 out of 5.0 by Great value and shuttle service to Six Flags I used my Priority Reward points for this stay thought it was a great value. The shuttle service was excellent to and from Six Flags (had to use it to return to hotel midday). I thought the staff did a great job even though at the time there was a soccer team staying there that made things hectic. I was impressed with the maintenance staff able to fix my room's noisy toilet soon after I reported it. Breakfast was available but it wasn't complimentary and the line was long due to the soccer team. Overall, I enjoyed my stay here and pleased with the service and modern atmosphere. July 21, 2013
Rated 1.0 out of 5.0 by The Staff was very very rude! I booked my room on June 8 or 9 2013, for The Moore’s family reunion on July 12-14, 2013. I have stayed in many hotels in the past but none like this. I have to say this was the worse. The staff was very discourteous, not accommodating and almost disrespectful. I went to the front desk to check in the young man at the desk ask want can I do for you, not how I may help you or welcome to Holiday Inn. The phone begin to ring…He did not say to me excuse me or one minute please, he took the call and started helping the person on the phone just as if I was not there. My room had been booked to two other parties in the reunion. I was given another room that did not fit what I needed. I spoke to a Bryan he gave no last name, Director of rooms on July 15, 2013, between 10:00 a.m. 11:00 a.m. He stated that he would credit my rooms for both nights back to my credit card and to this day I have not seen the credit. I really hate that thing turned out the way they did, I just know that I will not stay Holiday Inn or any hotels that or part of InterContinental Hotels Groups again. I know my money spend just like the next person regardless of my skin color. July 21, 2013
Rated 5.0 out of 5.0 by Great Service The desk staff and kitchen staff are excellent! The room was very comfortable! The hotel is squeaky clean. July 10, 2013
Rated 5.0 out of 5.0 by A very nice place to stay My husband, grandson, and myself spent the day shopping at the mall. We wanted to stay somewhere with a pool so my grandson could have some fun after putting up with the shopping. The Holiday Inn is located right across the street from the mall. This was our second stay there. The room was very nice. The bed was comfortable and even though the hotel was full for the weekend, it was very nice and quiet. The pool was clean, the water just the right temperature. My husband and grandson had the breakfast buffet and said the food was great. Nice choices for both an adult and 7 year old. All of the staff were very friendly and made us all feel welcome and at home. A nice family atmosphere. We will definitely return. July 7, 2013
Rated 4.0 out of 5.0 by Six Flags Vacation We had a great experience during our visit to the Holiday Inn. We had a bit of a panic the day we were to go to Six Flags as our rate included the tickets and we were told the morning of that they were sold out, but they did get us some shortly after. I would have liked to have a fridge and microwave in the room since we ended up throwing out a lot of food we couldn't store. Overall the experience was great as the room was clean and comfy and the staff was nice. I would stay again. July 5, 2013
Rated 5.0 out of 5.0 by Very Nice clean place to stay. This hotel is very nice stayed here many time before. That means I like the place a lot. I think it is a very clean and classy place. July 4, 2013
Rated 5.0 out of 5.0 by Great service This was a great place to stay. Great location. Had a wonderful time. June 8, 2013
Rated 5.0 out of 5.0 by Clean, Shuttle Service and Friendly! Recently stayed for a Navy Graduation and they were the only hotel that offered a shuttle in the area plus they had a pool, jacuzzi, and breakfast at a decent price. They provide a free crib(play pen) for your infant. The only thing that could possibly be better is a change from Full size beds to Queens, especially if you're at max occupancy. Two average sized people to a full size bed or smaller is not enough room. Better learn to spoon! ;-) Overall, it was a great stay and I'll definitely be returning soon! May 30, 2013
Rated 5.0 out of 5.0 by good experience I stayed at the hotel for a review course that was held on site. It was comfortable and conveniently located to several chain restaurants across the street. May 16, 2013
Rated 5.0 out of 5.0 by excellent front desk staff The front desk staff was very kind and polite and went our of there way to make our stay very comfortable. Especially Robert the shuttle driver was very kind and courteous went out of his way to provide transportation service to me and my family. The only complaint i would have would be the maid service stayed there 3 days and would not change the sheets even though i requested for change of sheets twice i even mark the sheets with a pen to see if they changed them and no they didn't same pen mark once i came back to the room that evening besides that In would recommend this hotel. The maid service needs improvements. May 11, 2013
Rated 3.0 out of 5.0 by An iffy choice I guess it was the best thing in the area, being surrounded by a dead mall, a dead cornfield, and a huge cemetery, none of which were advertised. Thank goodness there was a pool and jacuzzi and gym, but the hot tub was tepid at best and needs to be looked at. But no bath robes? The staff were wonderful and very attentive during the conference. The food was horrible. The Asian fusion was very questionable and the "Chinese" lunch was just barely palatable. We did enjoy the chicken lunches though. And why so stingy with the complimentary shampoo/lotions! For the 5 nights we stayed, they were replaced only twice. The pillows were extremely comfortable and I wish I could take one home with me! May 6, 2013
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