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Rated 4.3 out of 5 by 176 reviewers.
Rated 5.0 out of 5.0 by 非常难忘的一次体验 客房非常的舒适,服务也非常的贴心,游泳池的防滑措施有待加强,客房中提供的一次性用品若能注意到儿童的需求,将会更加让客人满意。总之,下次还会再来。 October 22, 2014
Rated 4.0 out of 5.0 by 早餐服务员态度不好 早餐服务员态度不好,提供服务速度很慢,对客人要求没有很好满足, October 21, 2014
Rated 5.0 out of 5.0 by 房间干净整洁 做为商务型酒店,房间给升级的够大。 整体来说,也很干净,利索。 床也是一如既住的舒适。 早餐,还可以。地点嘛,靠近钱塘江。离我的客户比较近。 October 18, 2014
Rated 5.0 out of 5.0 by 不错的酒店 非常便利、快捷; 员工服务意识强,能快速的及时跟进我们的需求。 房间舒适,设施较全。 但是希望可以更注重细节,例如套房客厅内植物的新鲜度,绿色叶子不应是枯萎的黄边出现。 October 16, 2014
Rated 3.0 out of 5.0 by 硬件条件尚可,服务跟不上 酒店地理位置尚可,停车十分方便,整体硬件设施也不错,但服务是在无法跟上。先是遇到了一个很差的入住体验,再是遇到了很差的礼宾服务,当晚我先通过电话告知酒店需要一辆出租车,在我下楼后,礼宾部的人员完全不知此事,告知我目前很难叫车,让我们在休息区休息,在休息去等待二十分钟的过程中,我没有见到礼宾人员打过任何一个电话或者出门为我们叫出租车,全在处理其他客人归还伞的事宜,无奈之下我只好自己到酒店门口叫车,令人惊讶的事门口竟然有很多刚送达宾客的空车,也没有任何酒店人员通知到我们,于是我们在一分钟内自己叫了辆酒店门口的出租车自行离去,此事礼宾人员任然在处理其他的事情。之前出行入住洲际比较多,此次想体验下holidayinn,结果没想到得到如此差的体验,十分失望。 October 15, 2014
Rated 5.0 out of 5.0 by 非常好的一家holiday inn 非常好,很干净,比较新,房间设施很好,很喜欢,洗衣机,冰箱,微波炉一应俱全,超级棒!员工很亲切,工作认真负责,以后去杭州还会去这个holiday inn入住的。唯一不足的就是酒店的游泳池既然让客人游泳,可是去了听到好几个人在抱怨水太凉了,我试了一下也没敢下水,真心太凉! October 10, 2014
Rated 4.0 out of 5.0 环境不错 整体来说不错,卫生不错,环境不错,但是服务员的整体水平可以再提升一些。门口的礼宾态度一般,从不主动上前帮忙。 October 9, 2014
Rated 5.0 out of 5.0 by 住得舒心 整体氛围比较舒适,早餐还算丰富。国庆节服务也还算到位,周边吃饭有点不便,不过有万象城也基本可以解决需求。 October 9, 2014
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