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Rated 4.3 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by 很不错的酒店 地址不在市区,周围环境不错,应该是新建的。设施、服务和环境都很好,也很人性化,唯一的不足就是预订的时候明明说好的大床房,入住的时候变成标间了。 October 7, 2014
Rated 4.0 out of 5.0 by 床铺舒适 由于我长期的工作需要,精神上压力和疲劳,安静的环境,室内优雅的设计风格,给我的睡眠质量打打提高。是个休闲的好住所 October 1, 2014
Rated 3.0 out of 5.0 by 中规中矩,适合家庭入住 地处钱江新城,离杭州洲际不远,步行也就10分钟左右,吃饭可以考虑去万象城,选择很多。 房间装修是酒店式公寓的模式,有厨房设备,但是同样因为空间的关系,厨房占了不少空间,卧室的位置就显得有点拥挤了。 酒店没有酒廊,所有没有欢乐时光,下午茶按份提供,因为有事未尝试。早餐中规中矩,带小孩的家庭不少,所以相对比较吵一点。 有个比较大的问题不知是否是通病:卫生间淋浴间有下水道味道,而且淋浴间的门设计极其不合理,打开人进去以后就无法关上,洗的整个卫生间地上全是水,希望能考虑整改下 September 28, 2014
Rated 5.0 out of 5.0 大堂经理的反馈及时 当我们在酒店遇到问题时,大堂经理MICHAEL能及时反馈并做出改进措施。使我和我们全家都感觉很舒服。 September 27, 2014
Rated 4.0 out of 5.0 by Nice new hotel Hotel is nice with caring Front Desk staff. However, location is a bid too far from the main business area and with the bad traffic, it is a pain to get to the business area. September 27, 2014
Rated 4.0 out of 5.0 by Great experience!! I had a fantastic experience at this Holiday Inn, comfortable and friendly staff. The only weak point is the location, it is very easy to get a taxi at the hotel to go downtown but it happened few time that taxi from downtown refused to take me back to hotel. September 26, 2014
Rated 5.0 out of 5.0 by 態度親切,服務周到 很豪爽地升級成行政套房,硬體符合四星標準,房型配置很合理,住起來很舒服.缺點是沒有迴車道,遇到下雨天需要打傘或淋雨才能夠上車,應該搞個雨棚之類的解決這個問題. September 22, 2014
Rated 5.0 out of 5.0 by 入住 1. 我在过去一年内一直住在贵酒店,并且留下了我的住宿喜好。尽管电脑内有记录,但是每一次入住我都需要重复和提醒来纠正他们分房时没有顾及到我的喜好而出现的问题。 2. 早餐品种单调并且油腻。 September 18, 2014
Rated 4.0 out of 5.0 房间不错,设施也不错 房间很大很宽敞,床铺也不错,床品也很好,设施也不错,游泳池很干净,水温适宜,人也不多!如果含餐就更好了! September 14, 2014
Rated 5.0 out of 5.0 by 到杭州旅遊的首選酒店 在杭州入住許多酒店,錢江新城假日酒店是之後發現讓我願意一住再住的酒店,就酒店入住總體品質,及所在位置,都讓人滿意! September 13, 2014
Rated 4.0 out of 5.0 by 酒店升级后的房间超赞 1.酒店给会员升级后的客厅非常大,活动空间舒适。 2.酒店客房有洗衣机,方便夏天入住。 3. 遗憾酒店没有Happy hour等其他假日的服务,白金卡会员无法享受到诸如happy hour,行政酒廊等服务,硬件上略微差一点。另外酒店前台高峰时间退房效率比较低,需要提高效率和增加人手。 September 9, 2014
Rated 5.0 out of 5.0 by 床铺舒服 钱江新城的设施非常新,泳池也非常棒,下次入住还会选择这里,早餐和bar台的服务也很好,总体来说非常好! September 8, 2014
Rated 5.0 out of 5.0 by 非常适合白金会员入住 杭州钱江新城假日酒店,绝对能在我住过的Holiday Inn里面排到前三位。尤其对白金会员的非常厚道,升级到套房,空间相当大。非常满意! September 5, 2014
Rated 5.0 out of 5.0 by 位置很好,套房很棒! 酒店前台和礼宾非常专业,给人宾至如归的感觉,帮忙叫车节省了我大量等待时间,同时房型也安排到了行政套房,非常好的入住体验,谢谢! September 4, 2014
Rated 2.0 out of 5.0 by 蚊子多,枕头床都不舒服 蚊子多,枕头床都不舒服。早餐一般,服务质量一般。 就写这么多~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ September 4, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 对白金用户进行了房间升级,升级后的房间包含了电磁炉洗衣机等居家电器,前台服务人员,客房服务人员及宾礼服务人员的服务都很及时周到,总之我在酒店的一周时间内各种体验都很好。 September 4, 2014
Rated 3.0 out of 5.0 by 酒店整体还行,位置不方便 整体感觉设施还可以,可周边没有商业区 吃饭不方便,走好远才找到一家快餐 价格定位比较高,性价比不是很高 September 3, 2014
Rated 5.0 out of 5.0 by 体验较好 酒店在钱江新城,离江边很近,但是周围配套略差,晚上出去打车也有些困难 房间和设施比较新,房间面积也比较大,入住体验较好 酒店员工服务有好有坏,ci时候的女孩非常热情也很客气,但是有天晚上问前台洗衣服的事情态度不好,co的时候因为淘宝套票开发票的问题体验也不好 综合评价还算不错吧 September 3, 2014
Rated 5.0 out of 5.0 excellent room room is super clean and big. But there is no executive lounge, September 2, 2014
Rated 3.0 out of 5.0 by 服务一般 对酒店硬件本来也没抱多大期望,不过进入房间还是失望了。浓浓的一股刺鼻异味,后联系前台,换了一个房间。退房时,因白金卡可以延迟到16点退房,但是服务人员从2点就来催促退房,3点又来催促了一次,深感遗憾。 September 1, 2014
Rated 5.0 out of 5.0 by 枕头、床垫舒适 枕头有软硬两种规格,可符合不同要求的客人,非常贴心的服务。床垫软硬适中,也适合大部分客人的需求。被子也非常的干净与柔软,盖起来非常舒服。 September 1, 2014
Rated 5.0 out of 5.0 by 服务很好 非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好!非常好! August 23, 2014
Rated 2.0 out of 5.0 非客房设施需要改进 停车场太脏,除了入口外内部基本无人管理,地上都是灰尘,有些车位都已经脏到让人不敢过去停了。 健身房和游泳池关门太早,晚上9点40我想去健身房锻炼,发现都已经关门。游泳池由于需要救生员,关门早可以理解,但是健身房关门是为什么?难道客人没有睡前健身的需求吗? August 21, 2014
Rated 4.0 out of 5.0 by 环境好,服务佳 整体环境符合假日定位,工作人员的服务态度很好。餐厅性价比、整洁程度均不错,但是布局显得局促紧张。游泳池未体验,去转了一圈感觉还是不错的。早餐没有预定,在前台想预定时被告知要100多一位,之前在网站一般都是加80-100出头就是两位早餐的,也许是现场加与网站不一样?总之值得一住。 August 20, 2014
Rated 5.0 out of 5.0 没有任何金卡会员的慰问 没有北京假日酒店做得好,前台方面需要改进.没有热情....................................................... August 19, 2014
Rated 2.0 out of 5.0 by Not up to expectation this time The pizza ordered was terrible and the base was wet and awful! Unfortunately none of the staffs thought it was a matter and at least, it wasn't refunded even I ordered the second meal (noodle) the same night awful it did not taste good as well but not as bad as the pizza. TV did not work probably and it forced me to call my night early. August 18, 2014
Rated 5.0 out of 5.0 by 房间够大 客厅的灯光感觉有点暗,电饭锅旁边应配购买米的价目表,或者推荐附近的超市,否则就是一个摆设,另外客厅和卧室有一扇门, 但是这个门不能关, 睡觉没有安全感 August 17, 2014
Rated 5.0 out of 5.0 by 安静舒适 朋友推荐的,抱着试试看的心情住进来的,结果大大超出预期。前台的服务非常好,主动热情。房间较为宽敞,设施完备,安静舒适。 August 17, 2014
Rated 5.0 out of 5.0 by 游泳池很不错,酒店有洗衣机等家电,比较方便 1.房间升级后提供洗衣机,很方便夏天自己洗衣服,但有点小缺憾就是每次跟客房中心要洗衣粉都觉得不好意思。建议配洗衣机的客房放好洗衣粉让客户自己选。 2.游泳池不错,很干净,服务也很热情,每次去都借泳帽给我。赞一个! 3.前台效率不太高,有的时候要排队退房。 而且前台太小了,感觉像个快捷假日,不像四星的。 August 15, 2014
Rated 5.0 out of 5.0 by 带小孩入住,很方便 check-in的时候主动给升到了“家庭套房”,真的是为“家庭”准备的套房,有炉灶,电饭煲,电冰箱,洗衣机等等。因为我们带着刚满1周岁的小孩,所以这个房间着实帮了大忙,感谢酒店。 餐饮是不足之处,早餐的培根太硬了,自助晚餐品种不多但非常贵,所以没多少人吃,与其这样何不降些价,其实我们希望在酒店用餐的呀,多方便! August 13, 2014
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