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Rated 4.2 out of 5 by 376 reviewers.
Rated 4.0 out of 5.0 by 地理位置方便,早餐不错 酒店的地理位置非常好,在杭州的市中心,商务、休闲都比较方便,去西湖也不算远。酒店的设施多少有点老旧,尤其是卫生间的设施需要改进。酒店的早餐不错,种类比较丰富。服务人员的态度总体也是OK的 March 28, 2015
Rated 4.0 out of 5.0 by 早餐丰富的假日酒店 前台接待人员在和客人的几句聊天中就把入住手续办好了,性价比较高的原因是早餐丰富,客房服务迅速。但客房设施有点陈旧。租赁自行车太少。 March 27, 2015
Rated 4.0 out of 5.0 前台礼貌,客房整洁 选择杭州来游玩的,前台态度礼貌,办理入住退房迅速。就是办理入住时说金卡会员的欢迎水果稍后送到房间一直没有。���间稍显陈旧,但是很干净,其他设施基本没用,去外面玩了很久,总之推荐,下次来杭州还会选国际假日 March 27, 2015
Rated 4.0 out of 5.0 by 床铺舒适 打车太难打,门口在施工,交通堵塞得很厉害,希望能够改善,并专人负责提供打车,门口停着的出租车永远是去机场而不是去市中心的 March 26, 2015
Rated 2.0 out of 5.0 by 需要提高 房间设施要提高 周围环境 不好 噪音大 房间冷 服务态度还可以 就睡了一晚,其他设施没有使用,无法评价 March 26, 2015
Rated 2.0 out of 5.0 by 前台服务水平低的离谱,门口修路交通异常不便 酒店附近在修地铁,非常堵。 定了两天,第一天三早第二天无早,想把第一天的一份放在第二天,前台一定要我花钱买,说要请示总经理,直到退房也没给我答复。这事情着实奇怪,我买了三份,吃两份都不行吗? 到房间看到桌上有个广告,连续入住两天本来就是送三份早饭的,拿到楼下给另一位前台(女)看,她开始胡搅蛮缠,指着另外一个活动讲:“你要注册这个活动的!”我跟她说这明明是两个不相干的促销,她竟然反问:“这跟你有什么关系?你到底想要什么?”。反映出前台对于自己酒店的业务极其不熟悉,并且丝毫没有服务客人的意识。为了这么简单清楚的问题纠结半天,导致整体体验极差。 另外第一晚浴缸塞子是坏的,工程部当晚没修好,也没有用成。 March 25, 2015
Rated 4.0 out of 5.0 by 区位条件好 每次到杭州基本都会住一次 酒店服务人员态度不错 只是每次说升级的房间都跟没升级好像没什么差别。 其他都还好 March 25, 2015
Rated 3.0 out of 5.0 by 酒店有些偏老了 杭州很漂亮 杭州很漂亮 酒店虽然不在西湖边上 但是交通还算方便 房间设施有些老了 但服务还可以 早餐和晚餐的质量还行 因为修路 酒店低楼层比较吵 修好之后是否交通会更方便呢? March 24, 2015
  • 2015-03-30T11:04:07.309-05:00
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