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Rated 4.2 out of 5 by 512 reviewers.
Rated 3.0 out of 5.0 by Bad experience I had checked in on my visit date with your reception desk Ms. Jerry Miao 1530, maybe she rushed for off duty and I did not feel we are vip person... - left my identity card at the photocopy machine and only after five hours called my room for this. Strange that after my check in, I had stayed at room for 2 hours and went outside for dinner, but why nobody could advised me with these within two hours that I stayed at room and I wasted time to check at restaurant whether I lost that ? -she gave me the room card without hand to hand and only put on the desk with big noise -I asked whether can upgrade or not as I had sent email to your hotel before, she said no as you are common card only. I did not know why as I had been at shanghai holiday inn, indigo and crown plaza all can upgrade and her attitute also not right. She said that cannot find my request and also no booking. Funny ! Maybe she was in rush to leave....later she found my booking and before marked 16 floor and later correct it to 15 floor. Not professional handling. - porter is good to help find taxi and so on. very polite. - exercise centre is good June 26, 2015
Rated 4.0 out of 5.0 by 服务好。 加床的事被遗忘了,只好晚上临时布置。其他服务很好,客房服务很周到,只是房间有点小,对于事先告知需要加床,应该安排大一些的房间。 June 25, 2015
Rated 5.0 out of 5.0 by 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 June 24, 2015
Rated 5.0 out of 5.0 by 酒店的服务很好,对会员很好 酒店的服务很好,对会员很好。金卡就有会送水果,入住的时候会送一杯饮料。 缺点是早餐不够丰富,种类不够多。 总体来说,比较好的选择。 June 24, 2015
Rated 5.0 out of 5.0 by 房间新,环境好,服务一流 服务一如既住地很好,房间装修与陈设都很新,很舒适。地处闹市,交通方便,开车去西湖及周边都很快。 楼下在修地铁,一定程度上影响观感。 June 23, 2015
Rated 5.0 out of 5.0 by 服务温馨 总体感觉假日的服务水准稳定,员工对客人的态度较好,辨识度较高,客房整洁,早餐总体质量较高,非常愿意推荐给自己的朋友在此入住,床铺质量和舒适度令人满意 June 22, 2015
Rated 4.0 out of 5.0 by 初めての利用 杭州東からタクシーでないといけないのが不便、雨などふると タクシーがこない、早く地下鉄が出来て欲しい 地下鉄の駅ができると、大変便利にな���ます。 June 21, 2015
Rated 4.0 out of 5.0 by Air condition The air condition can work, but it is not strong enough. The overall experience is excellent. June 21, 2015
  • 2015-06-29T11:51:45.508-05:00
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