Rated 3.7 out of 5 by 69
Rated 1.0 out of 5.0 by Aaron01 竟然没有像样的停车位！！
November 27, 2013
Rated 4.0 out of 5.0 by helloman Good Hotel
it is a good hotel. I have stayed here over 5 times. staffs are nice, location is poerfect. But every time I need to tell them what i like, such as floor, room type and so on. During my stay I only can receive fruit some time even i am a plantinum member. if i can receive fuit the standar was different. i was confused. But I like the bed, the enviroment very much.
November 25, 2013
Rated 5.0 out of 5.0 by Moore722 房间不错 早餐要赞
November 21, 2013
Rated 4.0 out of 5.0 地里位置好，交通拥堵
November 15, 2013
Rated 3.0 out of 5.0 by ahao 房屋略旧
November 15, 2013
Rated 4.0 out of 5.0 早餐意想不到的好
November 13, 2013
Rated 4.0 out of 5.0 by Freewilly 物有所值
November 11, 2013
Rated 5.0 out of 5.0 by ArnieBL Great PC member recognition, great location and best staff
I would like to recommend this hotel to everyone as its staff knows how to treat PC members properly. The GM sends a small handwritten note to greet PC members in thier rooms...something small and might be insignificant but the handwritten note makes it personal... plus the executive lounge food selection is great during happy hour. Will definitely come back to this hotel if I am in the area. Breakfast selection is better then most HI sites.
November 11, 2013
Rated 2.0 out of 5.0 by kick11 bad food
bad food and bad property! i dont recommend this property! the tv program is poor!
November 1, 2013
Rated 4.0 out of 5.0 不错
October 29, 2013
Rated 3.0 out of 5.0 by ssnqdw 位置不错，装修太旧
October 28, 2013
Rated 3.0 out of 5.0 by Whiterock the dirtiest swimming pool
One of The reason I like Holiday Inn is its cleanness. However, this holiday Inn changed it at all. The cold face services, dirty water and disgusting shower room were the worst I ever experienced.
As a platinum member, I am very regret to say this is the worst Holiday Inn i ever stayed.
October 26, 2013
Rated 4.0 out of 5.0 by Luca1970 2nd visit this year
Overall, this time the staff presented themselves friendly than my 1st visit.
October 25, 2013
Rated 5.0 out of 5.0 by laoshu Good services
Hangzhou City Centre has proviced good services including of quickly Check in and out for menberships. Free laundry and later check out are the good strategies for the Platinum menberships. well done and I will be back soon.
October 24, 2013
Rated 5.0 out of 5.0 by StayedThereRecently Newly renovated, clean, and comfortable room
Rooms were very nice. Comfortable and newly renovated. Staff was very helpful and attentive.
We were personally welcomed by the hotel manager. Probably because he was glad to see other westerners. ;-)
October 13, 2013
Rated 5.0 out of 5.0 by Dickson13 Good experience
Good experience. Do not miss the river side behind the hotel. Good view and peaceful.
October 8, 2013
Rated 5.0 out of 5.0 by qqbrotton Comfortable bed and large room with convenience
Very good experience in Hangzhou Holiday Inn.
There is recognition for IHG members.
September 29, 2013
Rated 5.0 out of 5.0 Central Location, Nice Staff
I stayed two nights during the lunar festival. It is centrally located in downtown, only 10 mins by taxi to the west lake. The staff were helpful and kind. The room was spacious and the beds were comfy. I order room service and the food was good. I also had lunch at the Baihua chinese restaurant, which was good too. I didn't have a chance to use the gym and pool though. I will choose to stay with Holiday Inn Hangzhou for the next time.
September 25, 2013
Rated 3.0 out of 5.0 by Moore722 Comfortable bed but not good service.
the hotel is OK, but I don't know why it's a non-Qualifying Stay. I have booked the room in ihg.com. I can't understand.
September 23, 2013
Rated 4.0 out of 5.0 还不错的酒店
September 15, 2013
Rated 5.0 out of 5.0 by HF365 去西湖和杭州东站都比较方便的酒店
September 14, 2013
Rated 4.0 out of 5.0 酒店位于市中心
September 3, 2013
Rated 4.0 out of 5.0 by Hansen32 Nice breakfast
Internet is not easy to use,even is not free
Comfortable bed and clean room
August 30, 2013
Rated 5.0 out of 5.0 by davad007 really nice trip!
a little historic, and good location.
however very easy for staying.
swimming pool not so good.
August 17, 2013
Rated 3.0 out of 5.0 by Olikater Biggest issue was communication in English
As a Platinum member i get upgraded to the Executive floor and received some extra benefits from the Hotel like Chocolate, fruits in the Room and free Laundry which I appreciated.
The Staff at the Hotel is extremly friendly but most of them do not really speak well english (with the exception of the reception) which cause issues in communication.
The Aircondition in my Room was not working properly (too hot) which I addressed 3 times to teh reception. Due to the communication issue it get not solved.
The Hotel has a Spa which I planned to visit and enjoy.
The problem was aagin taht nobody speaks english tehre so I could not explain them what I wanta and due to this I could not enjoy the Spa.
The breakfast is acceptable but again the staff there is not speaking english and if they speak its very badly. We waited very long before we get coffee and if you go to late to breakfast, it looks not really clean and well.
The Restaurants close very early for Europeans (between 22:00 and 23:00) and at this time they pushing you extremly to leave which is not really customer friendly. Same Language issue at all Restaurants, nobody is really able to understand english.
The location is pretty good, central and many shops etc. are arround the hotel.
The biggest problem of teh Hotel which we rcognized was definetly the bad knowledge of teh english language.
This is a 4 star hotel and due to this everybody who is in contact with guests should be able to communicate in english.
August 14, 2013
Rated 4.0 out of 5.0 by slxh Good location
Easy to sight view around, friendly stuff in reception desk and lobby bar.
Good breakfast and fresh materials.
Will relocated when next time to Hangzhou!
August 4, 2013
Rated 5.0 out of 5.0 让人放松的酒店
July 25, 2013
Rated 5.0 out of 5.0 能让人放松的酒店
July 25, 2013
Rated 3.0 out of 5.0 by Filip31000 Visa card not working
It is a very nice hotel and the service is really good. I also appreciate the breakfast were there is a lot of attention.
Unfortunately at the moment to pay their system doesn't work with Visa credit card from Europe and we have to pay cash. This is too bad because of that I will not be able to book in this hotel next time
July 17, 2013
Rated 5.0 out of 5.0 by qinjh 地理位置好，服务热情，非常好。
July 11, 2013