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Rated 3.9 out of 5 by 147 reviewers.
Rated 5.0 out of 5.0 by Attentive staff Stayed one night in Hangzhou for business. I have to highlight the staff at the restaurant which was willing to cater my needs. Location is good in downtown Hangzhou, close to the West Lake. Room conditions are OK. February 16, 2014
Rated 1.0 out of 5.0 by The front desk staff was terrible The gentleman at the front desk was terrible. There were lots of rooms available. But he gave me the room next to the elevator. It was noisy. He took platinum member as nothing. He even did not recognize my platinum status before my remind. February 15, 2014
Rated 4.0 out of 5.0 by What you expect from Holiday Inn There was no surprise - just what you normally expect from Holiday Inn. Okay food and location. Worth consideration if you don't demand InterContinental level of facilities and services. February 6, 2014
Rated 4.0 out of 5.0 by 門前工程 酒店門前開展了地下鉄工程, 還好沒怎麼影響 期待開通後的方便 期望價格不會改變令我要換地方 需要的額外字數 January 27, 2014
Rated 5.0 out of 5.0 by 卫生还需加油,态度很赞 陪朋友在附近考研订的房,卫生需要加强哈,但发现问题后及时解决了问题,同时客房服务赠送了果盘表示歉意,对于酒店服务态度很赞,价格很实惠,在周末六折后,含早,非常赞,以后有朋友来杭州玩,都选这家了 January 10, 2014
Rated 5.0 out of 5.0 by excellent hotel Very good service, front desk staff very friendly, your manager Sue is very helpful. sweet smile. professional service. Chinese restaurant food is delicious. manager also very good service. my food was getting cold because i left for 15 minutes after dished delivered , Apple took back to kitchen reheat for me immediately. Thank you! very kindly. January 5, 2014
Rated 4.0 out of 5.0 by best service and good breakfast 1/ I was acknowledged correctly as a gold member of IHG. 2/ The quality of breasfast is high with various food available. ...... But 3/ I don't like the environment of dining room becasue there was no staff to ask some guests not to speak loudly and there is much smell of smoke at the lobby. January 1, 2014
Rated 5.0 out of 5.0 by My great first time stays in Hangzhou Service of staffs are good. Location is also not bad. I actually walk to Xihu from the hotel at around 35mins. I will stay here again on my next trip to Hangzhou. Keep up the great job! My friends were very satisfied on the rooms I booked for them too. December 25, 2013
Rated 3.0 out of 5.0 by The wrong things at this hotel Had breakfast one day and cut my mouth from the shell of peeled walnut. Food selection at the only restaurant is poor. Few of the items of the dinner buffet were recycled for next morning breakfast. December 23, 2013
Rated 5.0 out of 5.0 by Very good stay Booked via VISA VIP channel. Got upgraded to executive room when checking in. And the stuff at front desk was very nice and kind. And after the 1st night stay, I booked another night via points redemption. However, I booked a wrong date by mistake. The stuff returned my points back to my account and gave me an upgrade deluxe room with nice fruit after I re-book a free night~ I remember the stuff at front desk was named May. December 21, 2013
Rated 4.0 out of 5.0 by 酒店唯一值得赞许的就是早餐 行李员把我进门当空气,前台没有微笑,一副爱理不理的样子。客房尚可房间电视太小。早餐是唯一亮点 我也是通过朋友介绍说这家酒店的早餐很不错所以才来住的。第二天的早餐果然丰盛,食物质量超好比我在杭州住的洲际,皇冠,假日三个品牌的其他酒店都好。缺点,餐厅的服务水准明显比不上厨师的服务水准,一看就是不同的管理人员管理出来的管理水平。 December 14, 2013
Rated 1.0 out of 5.0 Holiday inn Not a good experience. rooms not comfortable, check in took much longer, internet issues. December 13, 2013
Rated 5.0 out of 5.0 by 一流的假日 抵店后,有金卡白金快速通道,直接入住。房间已做升级,并且迎宾小食已经放在房间。房间不是很大,但是床是超大,估计是2.3m的,很舒服! 不过一个细节方面,早上房门上没有看到报纸呦! December 11, 2013
Rated 5.0 out of 5.0 by 闹中取静的好酒店 酒店的房间卫生不错,浴袍也很舒适。睡眠质量非常好!酒店的中餐厅里的杭帮菜很可口。以后还会光临这家酒店的。 December 7, 2013
Rated 4.0 out of 5.0 酒店还行 酒店环境还行,周围吃饭什么的也方便,就是房间隔音差,服务不错,还送了水果,下次还会入住!!!!!!!!!!!! December 6, 2013
Rated 4.0 out of 5.0 by Very good location and comfortable Bed This Hotel is in Hangzhou Downtown which is very convenience for both business and leisure trip. The facility is comfortable and staff is nice! December 4, 2013
Rated 4.0 out of 5.0 by 整体感觉还可以 酒店整体感觉还可以,早餐还不错。 酒店门口在修路,有一点吵,打车不太方便,必须酒店叫车,其他都还可以 December 3, 2013
Rated 5.0 out of 5.0 by 位置,环境都很好的一家酒店 酒店距离西湖特别近,打车只需要起步价就可以了。房间整洁舒适,酒店设备配备齐全。差旅,度假的首选。 很喜欢!下次到杭州还会选Holiday Inn, November 27, 2013
Rated 1.0 out of 5.0 by 竟然没有像样的停车位!! 停车场向非酒店客人开放,并且允许车辆占满过道,致使早上出门需要等半个多小时才能将车开出来,严重影响行程!! November 27, 2013
Rated 4.0 out of 5.0 by Good Hotel it is a good hotel. I have stayed here over 5 times. staffs are nice, location is poerfect. But every time I need to tell them what i like, such as floor, room type and so on. During my stay I only can receive fruit some time even i am a plantinum member. if i can receive fuit the standar was different. i was confused. But I like the bed, the enviroment very much. November 25, 2013
Rated 5.0 out of 5.0 by 房间不错 早餐要赞 这次入住还是很满意的。房间硬件不错,早餐也高于平均HI的水平,酒店位置也很好,离火车站很近,去西湖走着去也不算远。 November 21, 2013
Rated 4.0 out of 5.0 地里位置好,交通拥堵 该酒店所处的地理位置很好,离高铁站不是很远,但是附近环境非常的拥堵,周围的餐饮店不是很多,酒店本身服务不错。 November 15, 2013
Rated 3.0 out of 5.0 by 房屋略旧 整体性价比很一般,房屋太旧,厕所打扫不利,有异味。但是要表扬一下前台的工作人员,态度很赞,有问必答。 November 15, 2013
Rated 4.0 out of 5.0 早餐意想不到的好 房间可以说中规中矩,因为标准房不能加床,所以加钱换了一个套房。很大的套房,而且有厨房。 让人印象最深刻的是酒店的早饭,比前一天的世外桃源皇冠假日都好,这点我觉得还是比较超值的。 November 13, 2013
Rated 4.0 out of 5.0 by 物有所值 不错的酒店位置离西湖稍远但仍然在可接受的范围内。前台可以帮忙叫出租车,这在杭州这么难打车的地方是非常实用的。中餐厅性价比不错。主动给了会员饮料 November 11, 2013
Rated 5.0 out of 5.0 by Great PC member recognition, great location and best staff I would like to recommend this hotel to everyone as its staff knows how to treat PC members properly. The GM sends a small handwritten note to greet PC members in thier rooms...something small and might be insignificant but the handwritten note makes it personal... plus the executive lounge food selection is great during happy hour. Will definitely come back to this hotel if I am in the area. Breakfast selection is better then most HI sites. November 11, 2013
Rated 2.0 out of 5.0 by bad food bad food and bad property! i dont recommend this property! the tv program is poor! November 1, 2013
Rated 4.0 out of 5.0 不错 升级了行政房,不错。早餐相对比较丰盛,比智选好很多。行政酒廊也比其他的假日丰盛一些,下次还会考虑入住。 October 29, 2013
Rated 3.0 out of 5.0 by 位置不错,装修太旧 酒店位置相当不错,在市中心。但装修实在太久,房间面积太小,电视机估计30寸都没有,都什么年代了淋浴还要站在浴缸上洗!健身房是和舒适堡合用的,器材还可以,但游泳池太旧太小了,才10*15M October 28, 2013
Rated 3.0 out of 5.0 by the dirtiest swimming pool One of The reason I like Holiday Inn is its cleanness. However, this holiday Inn changed it at all. The cold face services, dirty water and disgusting shower room were the worst I ever experienced. As a platinum member, I am very regret to say this is the worst Holiday Inn i ever stayed. October 26, 2013
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