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Rated 4.0 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by 前台稍显慢怠 周边在修地铁,因此有些嘈杂和稍嫌混乱;入住时,前台客人并不多,但还是本人问了之后才有人搭腔;主动服务意识需再加强些~ May 18, 2014
Rated 4.0 out of 5.0 到目前为止这家最好的一次体验 杭州国际假日是我在国内入住较早的也是较多的一家IHG酒店,尽管杭州新开的IHG酒店越来越多,尽管这家设施稍有陈旧,但我每次到杭州,还是倾向于选择它。老酒店有着便利的交通,良好的餐饮,服务也比较专业。这次五一小长假,一家3口出游,白金会员给予升级套房和全套待遇,相当满意。早餐虽不比几年前,但依旧好于其它几家。客房服务也很专业,是我住过唯一一家每天不忘送当天报纸的Holiday Inn。假期杭州出租很难打,门口礼宾部的小伙子一直在努力调度,很是不容易。总之这是我在杭州乃至华东地区非常推荐的一家假日酒店,希望酒店也能不断进步,带给住客更好的入住体验。 May 12, 2014
Rated 1.0 out of 5.0 by 着重员工的管理 会员等级识别要分明 第二次入住了 预定了一大床已双床 排队不要紧 但是会员通道没人接待 我是p卡 一直在排队也没人理会 我自行去其他通道排队了 终于到我了 但是说查询我的卡是金卡 不给我升级 我要求查询清楚 在我出示白金卡的时候 接待我的人还要打电话去查询我的卡号 并且勉强说出先为您升级吧 我也算了 食饭回去拿房间 终于看到会员通道有人接待了 原本以为待遇会好一点 谁知都是一样说我是金卡 并且我的另外两个亲人不是会员 前台接待的竟然只给了一张welcome drink给我 我说我到其他酒店也是有3张 她说因为其他两位不是会员 我已经无语了 幸好是住一晚 实在太失望了。地理位置是比较好的这个无可置疑 May 7, 2014
Rated 4.0 out of 5.0 by 总体不错 酒店环境不错,服务也不错,还送了迎宾水果,同级别其他酒店就没有,马上就有对比了。唯一不足就是没人帮忙叫的士,还是自己去到路边叫的。 April 28, 2014
Rated 5.0 out of 5.0 by Value for money and Great service from Staff The Staff at the check-in offer a special rate for breakfast at the hotel as my room does not comes with breakfast. Breakfast buffet spread was wonderful with many items to choose from. My kids was given free breakfast too. Room was a bit noisy as there was construction beside the hotel. The hotel is not near any Subway Station. April 27, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Stayed at the hotel for 4 nights and would recommend this hotel to all business travellers. Welcoming staff who are very helpful as well. Room was excellent and very well cleaned. Not much noise from outside so i was able to get a great nights sleep. April 20, 2014
Rated 4.0 out of 5.0 by Great staff-service experience I can say that my family and I had a wonderful customer-experience with this hotel. All staff, especially Ice (I apologise for forgetting his surname) at the concierge, were really helpful and very eager to make our trip a pleasant one. Kudos to the excellent service. What can be improved is the cleanliness of the carpet and bathroom equipment: carpet smelled a bit mouldy and bathroom shower was a bit old. All in all, I'd surely come back to this hotel again. April 18, 2014
Rated 5.0 out of 5.0 by 物超所值的国际假日 硬件很好,看得出是用心在服务,非常满意,欢迎信,水果,房间升级到行政楼层,Ci、CO都很好,员工服务态度很好,下次还会入住 April 15, 2014
Rated 5.0 out of 5.0 by 闹中取静 身居闹市区,不过还是很幽静. 整体方位不错, 但是早餐不够丰富. 早高峰时候的士也不是很方便,着实着急. April 11, 2014
Rated 5.0 out of 5.0 by good good place to stay and will do it next time We love the location April 11, 2014
Rated 4.0 out of 5.0 by 早餐很好的一家HI 早餐很棒,房子也不错,服务员态度很好,位置也很好,总之是一家不错的假日酒店,下次来杭州还住这家。 谢谢 April 10, 2014
Rated 5.0 out of 5.0 by 杭州国际假日首次入住非常满意 杭州春游入住国际假日,房间和服务都非常满意。地段好,虽然附近在修地铁,但交通和饮食都很方便。期待着下一次的入住! April 6, 2014
Rated 4.0 out of 5.0 by ssuccesful stay Overall exoerience quite good, like to sray there, there is only obe big issue: lousy Wifi connection, doesn't allow an efficient business work on computer. April 5, 2014
Rated 3.0 out of 5.0 by service need to be improved the receptionist in the front desk kept me waiting for another receptionist to do the check out just because she had some minor work to do which she can totally finish later. other things are fine. April 3, 2014
Rated 4.0 out of 5.0 by Nice location Near everywhere in hangzhou . MTR construction really annoys with rumor and traffic mess. I hope the outside work finish soon March 24, 2014
Rated 3.0 out of 5.0 by Stay Experience Sometimes arriving late night around 12:00 midnight for check in no staff will assist you in bringing down your luggage from taxi in front hotel entrance to the lobby for checking in you the one will putt all and carry out you luggage inside the hotel I experience it 3 time already ,Im feeling like not a Platinum Elite member ,requested to help me book a rewards nights so I can use my points when check out only 1 day in this hotel because I have many luggage to pack I will check out only 1 day and returned check in next day same hotel but they refer me to go website of IHG to book but very inconvenient to me to do this very tight schedule I try to talk to the Executive office and to the Reception they not reconsider even I am a long time guest here I, have a flight on Hongkong so I need to pack all my thing fo a 1 day check out because I cannot reserve my redeem point just to stay all my luggage inside the room ,sometime they never clean well the room and my bed sheet not been change sometime they forgot me to give a gift for weekly basis as a long time guest but later they constantly give it on weekly basis the gift for long stay guest March 21, 2014
Rated 5.0 out of 5.0 by favor Support this hotel continue ,thought something is not well ,but not change the favor of Holiday inn . March 12, 2014
Rated 5.0 out of 5.0 by Back to home Stay in this Holiday Inn every time visit at Hangzhou. Comfort just like home in Hangzhou. March 9, 2014
Rated 4.0 out of 5.0 by feeling The overall feeling okay, still live quite comfortably, but also to strengthen some of the details, because often in Hangzhou, will continue to live in this hotel March 8, 2014
Rated 4.0 out of 5.0 很幸運能病在假日酒店 這次回婆家過年,會在杭州住一星期,很幸運第三天己有強烈感冒現象,第四天巳發熱,很幸運能往在假日酒店,每天不停有暖氣供應,看看窗外,難得能遇上杭州大雪,外面真的很冷,但我身體發熱能跑到樓下health club 焗桑拿排汗,有一個舒適環境養病,真要感謝假日酒店。好的說完,現在說些不好,我的訂房是網上訂購,在酒店的餐飲消費均可八折,但我在結漲時,前台硬説沒有的,那個女名字叫JESSI ,好像我欺騙她一樣,我拿出網上下載的資料給他看,她沒有辦法又打電話問上司真有其事,才很不開心的算賬,咀上還說食飯時為啥不算清楚,滿口怨言,足足等了半小時才可成功結賬,我還要到機場坐飛機啊!這假日酒店原本印象是滿分,但因一個人關係,真的大打折扣。 March 5, 2014
Rated 5.0 out of 5.0 by 物有所值 酒店地处市中心,出行比较方便,虽然高峰期间很难打车,但酒店有叫车机器,行李员也很热心帮助。工作人员都很友好,房间床很大,总体感觉很不错。 March 4, 2014
Rated 4.0 out of 5.0 by 性价比高 性价比高. 酒店空调温度高, 调不下来. 周围在修路, 打车有点困难. 周边吃饭的地方相对比较少 . February 26, 2014
Rated 1.0 out of 5.0 by 服务人员工作技能待加强,糟糕的入住经历 元宵节入住,第二次入住,总体感受细节不够好。员工的客户导向及责任心待加强。1、晚上21:40分左右客房服务中心没人接听电话,多次尝试仍没有接听。2、电话告知前台,后期才直接转由前台接听。3、因修指甲,需要护理包,前台告知没有,理由竟然是:我们酒店都没有,连我们的行政客房都没有配备。请问这是HI的服务标准、标准配备和客户导向吗?4、因CD订房,条款下午4点退房,但下午两点服务人员电话告知最晚三点退房,延时需要加钱。提出异议后,竟然说这是酒店政策。最终协调前台才解决。对制度很不熟悉。 February 25, 2014
Rated 5.0 out of 5.0 by 开年的惊喜 一直住这家酒店,个人认为是洲际旗下杭州市区性价比最高的酒店。 早餐:比洲际皇冠和另一个假日都花样多。 地点:居中,到各个方向都不太远。 服务:温馨为主,比钱江新城的洲际好太多。 打车:酒店有叫车仪器,加上打车软件,还算OK,杭州打车总是很难的。 客房:稍微老旧了一些,但有几个楼层是新装修的。 停车:这是短板,地上和地下的车库地方都太小,加上白天写字楼的停车,非常拥挤,不过每次停车也都能解决。 这次退房那天是元宵节,退房时碰上酒店开展舞狮庆祝活动,开年的第一次入住有此惊喜,真是个好兆头。 February 19, 2014
Rated 5.0 out of 5.0 by Nice Hotel Worth its value. My friends and me are quite happy living with Holiday Inn Hangzhou City Center. Will come back definitely next time we travel in Hangzhou. February 16, 2014
Rated 5.0 out of 5.0 by Staffs are very nice and helpful Staffs are very nice and helpful. They are very much friendly and willing to offer help. They also provide me useful travel advice. February 16, 2014
Rated 5.0 out of 5.0 by Attentive staff Stayed one night in Hangzhou for business. I have to highlight the staff at the restaurant which was willing to cater my needs. Location is good in downtown Hangzhou, close to the West Lake. Room conditions are OK. February 16, 2014
Rated 1.0 out of 5.0 by The front desk staff was terrible The gentleman at the front desk was terrible. There were lots of rooms available. But he gave me the room next to the elevator. It was noisy. He took platinum member as nothing. He even did not recognize my platinum status before my remind. February 15, 2014
Rated 4.0 out of 5.0 by What you expect from Holiday Inn There was no surprise - just what you normally expect from Holiday Inn. Okay food and location. Worth consideration if you don't demand InterContinental level of facilities and services. February 6, 2014
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