Rated 3.9 out of 5 by 147
Rated 5.0 out of 5.0 by Carlos82 Attentive staff
Stayed one night in Hangzhou for business. I have to highlight the staff at the restaurant which was willing to cater my needs. Location is good in downtown Hangzhou, close to the West Lake. Room conditions are OK.
February 16, 2014
Rated 1.0 out of 5.0 by FIFA The front desk staff was terrible
The gentleman at the front desk was terrible. There were lots of rooms available. But he gave me the room next to the elevator. It was noisy. He took platinum member as nothing. He even did not recognize my platinum status before my remind.
February 15, 2014
Rated 4.0 out of 5.0 by KJiang What you expect from Holiday Inn
There was no surprise - just what you normally expect from Holiday Inn. Okay food and location. Worth consideration if you don't demand InterContinental level of facilities and services.
February 6, 2014
Rated 4.0 out of 5.0 by jeffery1668 門前工程
January 27, 2014
Rated 5.0 out of 5.0 by master0505 卫生还需加油，态度很赞
January 10, 2014
Rated 5.0 out of 5.0 by BQYJ excellent hotel
Very good service, front desk staff very friendly, your manager Sue is very helpful. sweet smile. professional service. Chinese restaurant food is delicious. manager also very good service. my food was getting cold because i left for 15 minutes after dished delivered , Apple took back to kitchen reheat for me immediately. Thank you! very kindly.
January 5, 2014
Rated 4.0 out of 5.0 by Dave-Ray best service and good breakfast
1/ I was acknowledged correctly as a gold member of IHG.
2/ The quality of breasfast is high with various food available.
3/ I don't like the environment of dining room becasue there was no staff to ask some guests not to speak loudly and there is much smell of smoke at the lobby.
January 1, 2014
Rated 5.0 out of 5.0 by Marc7606 My great first time stays in Hangzhou
Service of staffs are good. Location is also not bad. I actually walk to Xihu from the hotel at around 35mins. I will stay here again on my next trip to Hangzhou. Keep up the great job! My friends were very satisfied on the rooms I booked for them too.
December 25, 2013
Rated 3.0 out of 5.0 by DADEL The wrong things at this hotel
Had breakfast one day and cut my mouth from the shell of peeled walnut.
Food selection at the only restaurant is poor. Few of the items of the dinner buffet were recycled for next morning breakfast.
December 23, 2013
Rated 5.0 out of 5.0 by Simonguo123 Very good stay
Booked via VISA VIP channel. Got upgraded to executive room when checking in. And the stuff at front desk was very nice and kind.
And after the 1st night stay, I booked another night via points redemption. However, I booked a wrong date by mistake. The stuff returned my points back to my account and gave me an upgrade deluxe room with nice fruit after I re-book a free night~ I remember the stuff at front desk was named May.
December 21, 2013
Rated 4.0 out of 5.0 by ZZG61 酒店唯一值得赞许的就是早餐
December 14, 2013
Rated 1.0 out of 5.0 Holiday inn
Not a good experience. rooms not comfortable, check in took much longer, internet issues.
December 13, 2013
Rated 5.0 out of 5.0 by king42492013 一流的假日
December 11, 2013
Rated 5.0 out of 5.0 by travel1001 闹中取静的好酒店
December 7, 2013
Rated 4.0 out of 5.0 酒店还行
December 6, 2013
Rated 4.0 out of 5.0 by CK1231 Very good location and comfortable Bed
This Hotel is in Hangzhou Downtown which is very convenience for both business and leisure trip. The facility is comfortable and staff is nice!
December 4, 2013
Rated 4.0 out of 5.0 by vov1999 整体感觉还可以
December 3, 2013
Rated 5.0 out of 5.0 by Sunrise01 位置，环境都很好的一家酒店
November 27, 2013
Rated 1.0 out of 5.0 by Aaron01 竟然没有像样的停车位！！
November 27, 2013
Rated 4.0 out of 5.0 by helloman Good Hotel
it is a good hotel. I have stayed here over 5 times. staffs are nice, location is poerfect. But every time I need to tell them what i like, such as floor, room type and so on. During my stay I only can receive fruit some time even i am a plantinum member. if i can receive fuit the standar was different. i was confused. But I like the bed, the enviroment very much.
November 25, 2013
Rated 5.0 out of 5.0 by Moore722 房间不错 早餐要赞
November 21, 2013
Rated 4.0 out of 5.0 地里位置好，交通拥堵
November 15, 2013
Rated 3.0 out of 5.0 by ahao 房屋略旧
November 15, 2013
Rated 4.0 out of 5.0 早餐意想不到的好
November 13, 2013
Rated 4.0 out of 5.0 by Freewilly 物有所值
November 11, 2013
Rated 5.0 out of 5.0 by ArnieBL Great PC member recognition, great location and best staff
I would like to recommend this hotel to everyone as its staff knows how to treat PC members properly. The GM sends a small handwritten note to greet PC members in thier rooms...something small and might be insignificant but the handwritten note makes it personal... plus the executive lounge food selection is great during happy hour. Will definitely come back to this hotel if I am in the area. Breakfast selection is better then most HI sites.
November 11, 2013
Rated 2.0 out of 5.0 by kick11 bad food
bad food and bad property! i dont recommend this property! the tv program is poor!
November 1, 2013
Rated 4.0 out of 5.0 不错
October 29, 2013
Rated 3.0 out of 5.0 by ssnqdw 位置不错，装修太旧
October 28, 2013
Rated 3.0 out of 5.0 by Whiterock the dirtiest swimming pool
One of The reason I like Holiday Inn is its cleanness. However, this holiday Inn changed it at all. The cold face services, dirty water and disgusting shower room were the worst I ever experienced.
As a platinum member, I am very regret to say this is the worst Holiday Inn i ever stayed.
October 26, 2013