Rated 4.0 out of 5 by 165
Rated 5.0 out of 5.0 by llittlebird 闹中取静
身居闹市区,不过还是很幽静. 整体方位不错, 但是早餐不够丰富. 早高峰时候的士也不是很方便,着实着急.
April 11, 2014
Rated 5.0 out of 5.0 by hhhh9831 good
good place to stay and will do it next time
We love the location
April 11, 2014
Rated 4.0 out of 5.0 by xiaov 早餐很好的一家HI
April 10, 2014
Rated 5.0 out of 5.0 by 远距离2008 杭州国际假日首次入住非常满意
April 6, 2014
Rated 4.0 out of 5.0 by klausS ssuccesful stay
Overall exoerience quite good, like to sray there, there is only obe big issue: lousy Wifi connection, doesn't allow an efficient business work on computer.
April 5, 2014
Rated 3.0 out of 5.0 by Tomtao service need to be improved
the receptionist in the front desk kept me waiting for another receptionist to do the check out just because she had some minor work to do which she can totally finish later. other things are fine.
April 3, 2014
Rated 4.0 out of 5.0 by Luca1970 Nice location
Near everywhere in hangzhou . MTR construction really annoys with rumor and traffic mess. I hope the outside work finish soon
March 24, 2014
Rated 3.0 out of 5.0 by Generic Stay Experience
Sometimes arriving late night around 12:00 midnight for check in no staff will assist you in bringing down your luggage from taxi in front hotel entrance to the lobby for checking in you the one will putt all and carry out you luggage inside the hotel I experience it 3 time already ,Im feeling like not a Platinum Elite member ,requested to help me book a rewards nights so I can use my points when check out only 1 day in this hotel because I have many luggage to pack I will check out only 1 day and returned check in next day same hotel but they refer me to go website of IHG to book but very inconvenient to me to do this very tight schedule I try to talk to the Executive office and to the Reception they not reconsider even I am a long time guest here I, have a flight on Hongkong so I need to pack all my thing fo a 1 day check out because I cannot reserve my redeem point just to stay all my luggage inside the room ,sometime they never clean well the room and my bed sheet not been change sometime they forgot me to give a gift for weekly basis as a long time guest but later they constantly give it on weekly basis the gift for long stay guest
March 21, 2014
Rated 5.0 out of 5.0 by leekoo favor
Support this hotel continue ,thought something is not well ,but not change the favor of Holiday inn .
March 12, 2014
Rated 5.0 out of 5.0 by jeffery1668 Back to home
Stay in this Holiday Inn every time visit at Hangzhou.
Comfort just like home in Hangzhou.
March 9, 2014
Rated 4.0 out of 5.0 by leekoo feeling
The overall feeling okay, still live quite comfortably, but also to strengthen some of the details, because often in Hangzhou, will continue to live in this hotel
March 8, 2014
Rated 4.0 out of 5.0 很幸運能病在假日酒店
這次回婆家過年，會在杭州住一星期，很幸運第三天己有強烈感冒現象，第四天巳發熱，很幸運能往在假日酒店，每天不停有暖氣供應，看看窗外，難得能遇上杭州大雪，外面真的很冷，但我身體發熱能跑到樓下health club 焗桑拿排汗，有一個舒適環境養病，真要感謝假日酒店。好的說完，現在說些不好，我的訂房是網上訂購，在酒店的餐飲消費均可八折，但我在結漲時，前台硬説沒有的，那個女名字叫JESSI ,好像我欺騙她一樣，我拿出網上下載的資料給他看，她沒有辦法又打電話問上司真有其事，才很不開心的算賬，咀上還說食飯時為啥不算清楚，滿口怨言，足足等了半小時才可成功結賬，我還要到機場坐飛機啊！這假日酒店原本印象是滿分，但因一個人關係，真的大打折扣。
March 5, 2014
Rated 5.0 out of 5.0 by Sunny10 物有所值
March 4, 2014
Rated 4.0 out of 5.0 by JamesXuShanghai 性价比高
February 26, 2014
Rated 1.0 out of 5.0 by slinger5658 服务人员工作技能待加强，糟糕的入住经历
February 25, 2014
Rated 5.0 out of 5.0 by eden 开年的惊喜
February 19, 2014
Rated 5.0 out of 5.0 by Jimmy123654 Nice Hotel
Worth its value. My friends and me are quite happy living with Holiday Inn Hangzhou City Center. Will come back definitely next time we travel in Hangzhou.
February 16, 2014
Rated 5.0 out of 5.0 by Jimmy123654 Staffs are very nice and helpful
Staffs are very nice and helpful. They are very much friendly and willing to offer help. They also provide me useful travel advice.
February 16, 2014
Rated 5.0 out of 5.0 by Carlos82 Attentive staff
Stayed one night in Hangzhou for business. I have to highlight the staff at the restaurant which was willing to cater my needs. Location is good in downtown Hangzhou, close to the West Lake. Room conditions are OK.
February 16, 2014
Rated 1.0 out of 5.0 by FIFA The front desk staff was terrible
The gentleman at the front desk was terrible. There were lots of rooms available. But he gave me the room next to the elevator. It was noisy. He took platinum member as nothing. He even did not recognize my platinum status before my remind.
February 15, 2014
Rated 4.0 out of 5.0 by KJiang What you expect from Holiday Inn
There was no surprise - just what you normally expect from Holiday Inn. Okay food and location. Worth consideration if you don't demand InterContinental level of facilities and services.
February 6, 2014
Rated 4.0 out of 5.0 by jeffery1668 門前工程
January 27, 2014
Rated 5.0 out of 5.0 by master0505 卫生还需加油，态度很赞
January 10, 2014
Rated 5.0 out of 5.0 by BQYJ excellent hotel
Very good service, front desk staff very friendly, your manager Sue is very helpful. sweet smile. professional service. Chinese restaurant food is delicious. manager also very good service. my food was getting cold because i left for 15 minutes after dished delivered , Apple took back to kitchen reheat for me immediately. Thank you! very kindly.
January 5, 2014
Rated 4.0 out of 5.0 by Dave-Ray best service and good breakfast
1/ I was acknowledged correctly as a gold member of IHG.
2/ The quality of breasfast is high with various food available.
3/ I don't like the environment of dining room becasue there was no staff to ask some guests not to speak loudly and there is much smell of smoke at the lobby.
January 1, 2014
Rated 5.0 out of 5.0 by Marc7606 My great first time stays in Hangzhou
Service of staffs are good. Location is also not bad. I actually walk to Xihu from the hotel at around 35mins. I will stay here again on my next trip to Hangzhou. Keep up the great job! My friends were very satisfied on the rooms I booked for them too.
December 25, 2013
Rated 3.0 out of 5.0 by DADEL The wrong things at this hotel
Had breakfast one day and cut my mouth from the shell of peeled walnut.
Food selection at the only restaurant is poor. Few of the items of the dinner buffet were recycled for next morning breakfast.
December 23, 2013
Rated 5.0 out of 5.0 by Simonguo123 Very good stay
Booked via VISA VIP channel. Got upgraded to executive room when checking in. And the stuff at front desk was very nice and kind.
And after the 1st night stay, I booked another night via points redemption. However, I booked a wrong date by mistake. The stuff returned my points back to my account and gave me an upgrade deluxe room with nice fruit after I re-book a free night~ I remember the stuff at front desk was named May.
December 21, 2013
Rated 4.0 out of 5.0 by ZZG61 酒店唯一值得赞许的就是早餐
December 14, 2013
Rated 1.0 out of 5.0 Holiday inn
Not a good experience. rooms not comfortable, check in took much longer, internet issues.
December 13, 2013