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Rated 3.8 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by 时尚,舒服 感觉很好! 以后有机会会再光临的。 周围的出租车比较难打。 性价比还可以。公司协议价比普通要便宜好多。 July 22, 2014
Rated 5.0 out of 5.0 客房整洁 深夜12点多入住的,总的来说还是不错的,客房比较整洁,床也很舒服,服务还算可以,但是价格稍微有点贵,已经超过江苏部分五星九点的价格了 July 17, 2014
Rated 5.0 out of 5.0 by 服务贴心 服务到位 AM关心客人。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 July 16, 2014
Rated 3.0 out of 5.0 床铺舒适 寝具干净,无异味,枕头软硬度正好,毯子薄厚适中,比较舒适。早餐种类的丰富程度一般,但是每日更新比较少,希望能有所改善 June 29, 2014
Rated 4.0 out of 5.0 by 总的说来是一次不错的住宿体验 地理位置不错,交通方便,酒店略显陈旧,楼层服务员热情,周到.礼宾也能微笑迎客.住宿期间恰逢端午节,早餐却没见粽子的影子,遗憾.! June 13, 2014
Rated 4.0 out of 5.0 by 冰箱声音 其他都很好,就是冰箱运行的声音太大了,影响睡眠。 其他都很好,就是冰箱运行的声音太大了,影响睡眠。 其他都很好,就是冰箱运行的声音太大了,影响睡眠。 June 8, 2014
Rated 5.0 out of 5.0 by 服务好,安静舒适 服务好,安静舒适,总体还是比较满意的,价格上稍微贵了点,可能与地段有关吧,以后还会入住假日酒店的。希望各地区多点类似的酒店,服务网点可以多些,价位方面更加实惠点 June 5, 2014
Rated 4.0 out of 5.0 by 性价比还行 最大的优势是位置,马路对面就是中央大街的街口,休闲购物吃饭都很方便。因为到处是单行道,所以开车可能需要绕一下。 酒店门前和大堂都不算宽敞,房间稍显旧,如果追求外表气派的话可能这里达不到标准,不过追求实用舒适,这里还是可以达到假日酒店的舒适标准,比如床和枕头都很舒服。 职员培训不错,特别是礼宾的小伙服务很殷勤,也很懂礼节。 早餐希望再提高一个档次,可以吸引很多商务客人。 June 3, 2014
Rated 5.0 out of 5.0 by Comfortable pillows selection of soft and hard pillows. Extremely important for a good sleep. Cosy environment and firm bed. Staffs are pleasant and extremely helpful. June 1, 2014
Rated 3.0 out of 5.0 by Room Aironditioning Simply too warm as the temperature of the room is set too high. No matter how I tried to lower the room temperature, it is still very warm, and couple with the fact that the blower sees to be weak. Otherwise, the room is just nice. June 1, 2014
Rated 3.0 out of 5.0 by Air conditioning and taxi It is mid of May and no cooling , hard for me to stay in hotel in the noon as it is hot in the room. The taxi waiting at the front door of hotel only select passenger with destination of airport. They reject passenger to other destination. I believe it is a weak management practice of the hotel. May 25, 2014
Rated 5.0 out of 5.0 by 清洁干净,温馨舒适 房间整体很好,给工作一天的人,良好的充电,谢谢提供的服务,如果是不是银卡会员,也能提供水果就好了! 谢谢! May 21, 2014
Rated 5.0 out of 5.0 by 非常舒适,位置很棒 酒店位置非常棒,尤其去中央大街是个不错的选择,房间设施很不错,大床很舒服,客房服务很到位,礼宾服务也非常尽职尽责,不过价位稍微有点高,整体来说很不错的体验。 May 20, 2014
Rated 4.0 out of 5.0 by 床铺有点矮 感觉床位置有点矮,床铺有点软,坐下去会觉得陷进去,希望提高床的舒适度。感觉床位置有点矮,床铺有点软,坐下去会觉得陷进去,希望提高床的舒适度。 May 18, 2014
Rated 4.0 out of 5.0 整体感觉良好 入住整体感觉还好,办理入住及退房手续都比较快,对礼宾印象较深,帮忙过路打车,帮助搬送行李。不足的就是网络有问题,当天无法上网,后与总台联系,送路游器,仍然无法解决上网问题,希望改进。 May 11, 2014
Rated 5.0 out of 5.0 by Outstanding Facility Very nice facility with a friendly staff. One of the best location in Harbin. Unfortunately during my stay the hotel was nearly empty, what a pity. Nice English bar on the ground floor. May 7, 2014
Rated 5.0 out of 5.0 环境好,服务一流 环境好,服务一流 位置处于哈尔滨市的繁华地带,交通非常方便;硬件设施也非常好,餐厅的菜品和服务都很好 May 7, 2014
Rated 4.0 out of 5.0 by Food just so so... Room is OK, better than what was illustrated, location is perfect. Most of places of attraction is just within walking distance including the iconic landscape St Sophia cathedral. Zhongyang road is just across the street where you could feel European atmosphere there. Hotel management might want to consider to change the “ugly” sofa inside guest room as it is really ugly. The food for breakfast is so so, too salty and very narrow choice of food. Not so much meat. May 3, 2014
Rated 3.0 out of 5.0 基本问题 基本问题的发生将摧毁客户的一切体验。作为一家标榜星级和服务的酒店。在最基本的客户体验上出现了难以想象的问题。不知道内部员工就对此问题没有反应过吗?还是反应了以后,公司内部没有重视或者立刻采取行动?这是一种可怕的工作失误。 April 28, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 服务非常到位,服务人员素质非常高,管理很好,入住非常满意,环境舒适,卫生条件非常好,非常干净。下次还会经常光顾。 April 24, 2014
Rated 5.0 out of 5.0 by 地利人和 酒店位置非常好,出门过马路就是中央大街。把哈尔滨的最主要旅游项目变成随时随地的闲逛,那叫一个惬意。 各部门的员工都能给你以恰当的服务,让你体会舒适与轻松。 April 22, 2014
Rated 1.0 out of 5.0 by Poor Service The level of English at the hotel is unacceptable . The rooms were hot and thermostats are not adjustable. Club floor staff and not professional or prepared to meet needs of business travellers . When I asked for fast service for dry leaning I had to be forceful and demand it be ready by am by using my Mandarin speaking associate. Smoking in lobby by patrons is unacceptable . Cost of hotel given the service and staff available is unacceptable . Location is awesome as it is right on downtown pedestrian mall but I won't stay again. As a Platinum member it is worst hotel for price I have stayed at. April 3, 2014
Rated 3.0 out of 5.0 by Good location in Harbin - poor quality room Have stayed at the HI Harbin a few times before. OK hotel for the money, however last stay was a bit of a challenge. The heating in the room could not be turned down. Staff told me to open a window, which resulted in poor sleep due to high level noise from the street. Not the kind of service one would expect from a HI hotel. Had an upgrade as platinum member, however this hotel does not include free breakfast for Platinum members. Ordered breakfast during booking - this was not registered at arrival. Free internet is fine - if only the speed was not slower than EDGE on my mobile:-( (This is a general problem in all the Chinese hotels I stay in). When downloading or sending files larger than 28k, I always use 3G on my mobile. A joke really, considering this is 2014 and not the early days of internet. April 1, 2014
Rated 5.0 out of 5.0 by 位置不错 酒店在附近的位置档次还可以,可惜没有浴缸,总体不错,值得推荐。酒店在附近的位置档次还可以,可惜没有浴缸,总体不错,值得推荐 March 30, 2014
Rated 3.0 out of 5.0 by 近期体验不好 我把最近三次的体验总结起来就是体验不好.天津的已经填写过了.哈尔滨和呼和浩特的我就不想再填写调查问卷了,所选项可以忽略.天津的情况我就不再重复反馈了 我只写哈尔滨和呼和浩特的情况 1 哈尔滨 离店的那天上午,我十点多回到房间时窗户是开着的,房间里没人(工作人员),门外也没有任何正在打扫卫生等标志物. 我不明白贵店是否有这种工作流程(打扫卫生前先开窗通风多少时间)? 2 呼和浩特 入住的时候居然给我的是里面住着人的房间. 我的会员号 411881274 不知道这样是否可以得到管理人员的书面答复? March 28, 2014
Rated 4.0 out of 5.0 及时返回,有改善 上次提到的发票打印错误的问题,酒店电话致歉,本次没有出现错误。 有问题能够及时有效解决还是值得表扬的 March 26, 2014
Rated 4.0 out of 5.0 by 平淡的感受 位置非常好,但其他就一般了,房间比较干净,枕头不是很舒服,早餐不错,服务人员友好,网速慢,卫生间物品配备不完整,地滑,淋浴处下水慢,价格比皇冠还贵,但感受却是快捷的 March 23, 2014
Rated 4.0 out of 5.0 by Convenient Location Room condition is clean and comfortable as usual Holiday Inn standard. Good location... However room service/restaurant/facilities are limited... March 20, 2014
Rated 5.0 out of 5.0 前台 前台服务态度很好,入住和退房的效率都很好。就是酒店规模有点小,但总体感觉不错。酒店网络不是很稳定,但前台的工作人员能够给与耐心的解答,很好! March 14, 2014
Rated 2.0 out of 5.0 单人床拼的大床,价格高,不含早饭,摆的什么谱? 单人床拼的大床,价格高,不含早饭,摆的什么谱?假日酒店不值这么多钱。要不是别公司人住这里我们肯定不住。只有服务好一些,硬件太差了简直。 March 11, 2014
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