Rated 3.4 out of 5 by 31
Rated 5.0 out of 5.0 by Johndo pleasant environment
Excellent stay, good location.
Easy to get bus from airport
October 4, 2013
Rated 3.0 out of 5.0 by lisa20130913 just so so ,like hix
there is no swimming pool as a holiday inn brand hotel. The location is convenient, just the start of the center street, the famous street of Harbin. The breakfast is limited to choose.The accommendation is old fashion.
September 24, 2013
Rated 3.0 out of 5.0 by faber65 Lack of consistency
The location is fantastic, but the quality of the service lacks of consistency.
Sometimes I have to ask to get the toothbrush, or the shampoo is missing.
There is a decent pub on the ground floor but again the service can vary very much.
When there are the girls on duty everything is acceptable.
But when on duty there is the boy (there is only one)...
He spends his time by singing karaoke and playing with the smartphone, regardless the needs of the customers.
The worst situation is when the karaoke and the tv in the pub are both kept at high volume.
I am sure it fits the local habits, but for me it is cacophony.
For 100 RMB more you can get a room at Shangri-La but a complete different service.
August 23, 2013
Rated 4.0 out of 5.0 by petmie Excellent location
Hotel is located at begin of the famous car free shopping street. Close to the st. Sophia church. The club rooms are very comfortable however as club guest the minibar was not free for club members as within other hotels of the hotel chain.
Very comfortable bed.
Rich choice of breakfast buffet but always ask for fresh prepared eggs, omelette or creeps as you don't know when the ones already prepared are made. They were not tasty anymore.
Friendly staff, well,spoken English.
August 22, 2013
Rated 1.0 out of 5.0 by Tomcat1024 最差IHG酒店入住体验
August 7, 2013
Rated 4.0 out of 5.0 by bing6290 OK
I should say this one is not the best holiday inn i have experienced before. but its clean and the room is new/
July 24, 2013
Rated 1.0 out of 5.0 by Yiyi 最差的入住体验
July 7, 2013
Rated 3.0 out of 5.0 by dddave A old Inn
This is an old Holiday Inn but did not getting the traditional Holiday Inn treatment as the original founder start long time ago.
This is a good hotel way back ten year ago when I first stay at this hotel, after remodel, the price is got up a lot service and food is getting worst.
May 24, 2013
Rated 5.0 out of 5.0 by ctrip Good location，good service
Just across from Central Street of Harbin,good staff and good service
April 16, 2013
Rated 4.0 out of 5.0 by samjf 感受！
March 25, 2013
Rated 2.0 out of 5.0 by gpoint bad service
front desk worst, shower bad. house keeping knock your door even you hook "do not disturb", no difference between gold member and normal....
March 21, 2013
Rated 5.0 out of 5.0 by TD37 Stay
Overall it was Excellent. Did not get a chance to try restaurants or breakfast facility.
March 6, 2013
Rated 5.0 out of 5.0 by Nancy1102 Great location and personal service.
Great location in Harbin. Staff always willing to help. Renovated room met all expectations. Super buffet breakfast.
March 2, 2013
Rated 3.0 out of 5.0 by tokevinkevin Check out not easy
The receptionist made a mistake during check-out. The incorrect amount was put on my credit card and she did not know how to refund on the slot machine. Take a long time to solve. No impressed.
February 25, 2013
Rated 1.0 out of 5.0 by Tang123 Overall
The price is too expensive for a Holdiay Inn. Facility and service are no better than any Holiday Inn Express.
February 16, 2013
Rated 4.0 out of 5.0 by Xiaolu Comfortable bed and exccellent locations
The location is excellent, with a stone's throw to Center Avenue.
The room is not too big, but the bed is really nice.
January 9, 2013
Rated 1.0 out of 5.0 by vlk3259 poor service
In our non-smoking room we found quite a number of cigarette butts in the flower pot. So it seems that in this hotel non-smoking room means room without an ash-tray.
The service is extremely poor. We asked concierge to arrange a taxi one day in advance of our check-out. On the day of check-out concierge tried to get a taxi on the street for five minutes and then came back and suggested that we would try to get a taxi ourselves.
January 7, 2013
Rated 5.0 out of 5.0 by ctrip Good sales
This hotel is not a new building,but it's sales staff is very friendly and helpful.
January 4, 2013
Rated 1.0 out of 5.0 非常的差
December 2, 2012
Rated 3.0 out of 5.0 by Mimc Poor staff service to Priority Club Gold member
I arrived the hotel standing right in front of the counter where the display sign "Priority Club Check in".
I stood and waited, while three staff were busy chatting with another guest on one side of the counter, ignoring my presence waiting for service. Never had this kind of treatment or welcoming so cold in all these years being with Priority Club.
Until I had to call one of them to come to serve me. Why have the sign "Priority Club check in" but no one bother to serve?
When the girl came to serve me, instead of recognizing my then Gold membership (I am now Platinum), she was more interested to grab the calculator out to show me that how much the rate is on that day and wanting me to pay ???
Despite of my booking done on line months in advance and my
booking in their computer system, this girl just wanted to get my money when I was desperately waiting to get the key for my room, after a long flight. Until I had to be firm telling her that wherever I go to Holiday Inn or Intercontinental, I never need to do any payment until my departure day. Why can't she give me the key. Upon my demand for the room key, she had no choice and had to give me the room key. This is the worst ever experience with Priority Club hotel. The coldest welcome to members and the money hunger attitude from the staff.
Then I had to demand for welcome drink voucher, as I always get wherever I go to Priority Club hotels. After the first night, I realized that there was no welcoming letter to me (as member, usually I get this upon arrival) and no fruit bowl in the room.
The next morning, I stood in front of the reception desk, again all the staff were standing there with no other guest, didn't bother to serve me. Until I had to make a loud noise demanding to see the Manager. Then a lady came forward to let me know she is the Manager. I told her exactly how I was treated the day before upon my arrival, and again today; pointing out to her "Priority Club check in" sign is useless only for display but not really effective.
I told her that the way her staff treated me as Gold member, then,
was unacceptable and the hotel will be given a poor feedback.
When I told her that there's nothing to make me feel welcome as Gold member like many other Priority Club hotels, no fruit bowl, no priority check in but only demanding payment upon arrival. I didn't get any newspapers delivered to the room, like most other Priority Club hotels would do. Each day I had to go to the news stand to pick up a newspaper.
The manager was very embarrassed for what I was telling her loudly in English. She was apologetic and promised to fix the problem. Well, I must say that after returning to my room on the second day, I found a bowl of plenty of fruit and some cookies etc.
It seems the staff need to be trained how to be hospitable to all guests whether member or not member, whether Asian or Western. It's the service that makes someone wants to come back. This is the only Holiday Inn hotel in Harbin, the hotel is good but the staff attitude is the worst I have ever seen. Totally opposite to the great service from Holiday Inn and Intercontinental hotels in other countries.
November 26, 2012
Rated 4.0 out of 5.0 by haerbinlady 地理位置优越
November 14, 2012
Rated 5.0 out of 5.0 by tiantiantao 非常满意，位置超好
October 11, 2012
Rated 5.0 out of 5.0 by sunbin003 舒适便捷服务周到
October 2, 2012