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Rated 3.8 out of 5 by 95 reviewers.
Rated 3.0 out of 5.0 by improve the facility just improving the facility ,the service is excellent. March 9, 2014
Rated 4.0 out of 5.0 by Business Visit 28th Feb 2014 The hotel location is fantastic, it is at the bottom of "walking Street" which is one of the main tourist areas in Harbin with a vast range of shopping and dining opportunities. Check in was quick and efficient, as I am a Platinum member I was upgraded to a superior room. In general terms the room is excellent BUT at this time of Year the air-conditioning in the hotel is all turned off and as I like a cool/cold room to sleep in this was a problem to myself. As the ambient temperature in the hotel is way too hot for comfort for myself when sleeping and there is no way you can cool your bedroom down except open the windows which then lets in all of the street noise (constant traffic noise) and rely on the external temperature to cool the room (not exactly the most accurate temperature control in the world) The recently refurbished café Paris is very, very nice and the breakfast choice is wide and plentiful, ask the staff for fresh fried eggs or an omelette if you want one. The Red Lion "pub" is genuinely quiet and a nice place to relax and have a beer, but beware smoking is still permitted, as it is in all common areas of the hotel, this is normal for China. One bad point of the "pub" is the food service, the food is ok, but the service is dire, do not be at all surprised to receive your food at different times to each other and it is very unlikely the dishes will all arrive at the same time. i.e. if you order French Fries and Pizza don't expect them to arrive together. All in all, it's a good hotel and its location, makes up for a lot of shortfalls. March 7, 2014
Rated 1.0 out of 5.0 by 房间舒适,床铺舒服,服务得体周到 哈尔滨假日酒店地处的位置不错,性价比也不错. 错就错在酒店工作人员似乎不知道什么叫服务, 本人并不需要鞠躬尽瘁谄媚的服务, 需要的只是应对得体,周到即可.万没想到哈尔滨假日人员似乎完全不明白什么叫无理,什么叫得体. March 7, 2014
Rated 3.0 out of 5.0 by 位置很好,性价比一般 位置就在中央大街一端,很方便逛街。离松花江和太阳岛也比较近,交通比较便利。 早餐贵且不值,冬季入住要问清楚暖气开否 March 5, 2014
Rated 4.0 out of 5.0 by 环境很好,房间太热,通风不好! 房间整体舒适,地段不错。但是房间通风效果差,房间很闷热,没有自带加湿器!早餐的品种偏少,午餐的餐具不够清洁,餐盘上有油迹未清洗干净! March 4, 2014
Rated 5.0 out of 5.0 by 整体不错 房间的 冰箱会有些 噪音 ,热水非常的好,如果在有浴缸会更好 ,写字台略微的小了些 ,早餐不错,以后还会选择 这里的 March 4, 2014
Rated 5.0 out of 5.0 床铺舒适,服务一流。 好的地方就不说了,住宿的都很舒服,提出两点不足: 1. 房间的隔音稍微有点差,自己房间如果不开电视的话,隔壁的电视声音会传过来,神经衰弱的朋友要小心。 2. 房间的视野不好,打开窗子看不到任何的风景,可能是个别房间的问题,但是感觉不爽朗。 其他的方面都可以打10分的,以上。 March 2, 2014
Rated 4.0 out of 5.0 by 入住假日酒店感觉 个人觉的员工服务较好,酒店比较整洁,是一次很不错的入住体验;但是由于本人从南方过来,觉的房间过于干燥,如果有一个加湿器可能会更好。 February 27, 2014
Rated 2.0 out of 5.0 床铺舒适,服务很一般 早餐一般,餐厅混乱。服务很差 前厅服务没有,没有行李生,没有客服。 新装修气味太重,而且送餐的速度不够快。 没有欢迎水果。饮料品种不全。 行政酒廊茶点餐食稀少,水果仅有苹果。服务员很不热情。 February 17, 2014
Rated 4.0 out of 5.0 by Great location Little bit expensive during Spring Festival time but super good location, nice room 13 th floor, good heating and comfortable bed February 12, 2014
Rated 3.0 out of 5.0 by Overpriced Especially during ice show this hotel is overpriced comparing the service, facility and food. Location is good in the city center, however no parking places for car. February 12, 2014
Rated 4.0 out of 5.0 服务仍需提高 对夜间需要提供额外被子的事情极度不满意,虽然客房内有毛毯,但是我需要的被子。前台未与房务中心联系的情况下就告知因为满房而没有额外的被子提供,我不知道是不是洲际集团的酒店棉织品配置都是如此?1比1配置棉织品如何保证对被芯的清洗和消毒?国家标准要求酒店配置的公共用品应当以3比1的比例进行配比,请问是否真正的做到?我对客房服务员在看到我女儿第二天早上留下的便签后加铺了用被套套住的毛毯,同时在我们当天一回到酒店就接到房务中心打来的慰问电话的行为感到满意,但是我对酒店没有配备足够数量的棉织品以及当时接电的前台人员的态度感到不满意,希望以后能够及时改进。 February 10, 2014
Rated 5.0 out of 5.0 by 地理位置优越,服务周到。 该酒店地处中央大街与经纬街交口处,附近是哈尔滨知名商圈,逛街购物旅游观光都非常方便。 酒店内洗浴方面热水供应充足,水温恒温。室内空调设施完备,温度控制很好。无线网络速度有些慢。一楼的酒吧非常不错,氛围很好,酒也不错。 February 7, 2014
Rated 4.0 out of 5.0 by Gutes Ambiente Schönes Zimmer mit gutem Ambiente. Die Englischkenntnisse des Rezeptionspersonals könnten besser sein. Der Taxiservice für Hotelgäste muss unbedingt besser werden. Es kann nicht sein, dass man mit Gepäck über die verkehrsreiche Strasse muß um ein Taxi zu bekommen. January 28, 2014
Rated 4.0 out of 5.0 by 房间及早餐 房间小,早餐样式少,房间小,早餐样式少,房间小,早餐样式少,房间小,早餐样式少 房间小,早餐样式少,房间小,早餐样式少,房间小,早餐样式少,房间小,早餐样式少 房间小,早餐样式少,房间小,早餐样式少,房间小,早餐样式少,房间小,早餐样式少 January 26, 2014
Rated 5.0 out of 5.0 by 酒店好,服务好 酒店地理位置很好,对面就是中央大街,到各个旅游点都非常方便。前台办理入住和退房效率都很好,而且耐心解答问题,虽然电话频响,但能看出所有员工都在尽力满足客人的需求。我住的楼层有一个行政酒廊,麻雀虽小但五脏俱全,该具有的服务都有,接待台的工作员工笑容甜美,服务快速,这么巧跟前台一样电话总是不停的在响,而又是一位工作人员当班,晚上用餐的客人也不少,貌似有点忙不过来,但也算有条不紊。总体感觉虽然硬件设施稍差,但从服务方面可以弥补,毕竟现在几乎都是90后的孩子们在工作,也不能像要求军队那样要求她们吧。 January 24, 2014
Rated 2.0 out of 5.0 by over priced, old and tied hotel, in good location The room is no better than the lobby, old and tired, needs renovation, we stayed in club room, but had no bath. The club room was worst I have been in, it was nearly impossible to get anything to drink. There was always one girl at the club reception desk, what she got paid for it difficult to understand. None of the girls thought getting club members drinks was part of their job description. The club reception girls at the desk without exception ignored us, preferring to stay chatting on the phones, obviously social calls. There were no self serve drinks so we were always left waiting for up to 15 minutes for the girls to finish their phone calls. We had to go and interrupt her personal phone call, to get drinks. She knew we were waiting but choose to keep chatting and giggling. One staff receptionist spent more time in the club toilet than in the club room when we were there. one day the cleaner forgot to make up our room, we came home at 6pm, and had to ring reception. The towels were dreadfully old. The food at breakfast was second rate, what you would expect in 2 star hotel. January 22, 2014
Rated 5.0 out of 5.0 by 很棒的服务 酒店位于哈尔滨中央大街入口,位置绝佳;酒店服务很好;房间也不错。 酒店位于哈尔滨中央大街入口,位置绝佳;酒店服务很好;房间也不错。 酒店位于哈尔滨中央大街入口,位置绝佳;酒店服务很好;房间也不错。 January 13, 2014
Rated 4.0 out of 5.0 by Great Location The best location for walking in the city to see and visit winter ice activities January 10, 2014
Rated 4.0 out of 5.0 by Harbin's convenient location Holiday Inn Most convenient and friendly hotel I have ever stayed. January 10, 2014
Rated 5.0 out of 5.0 by 整体不错,非常舒适 哈尔滨万达的地理位置非常不错,比邻中央大街和松花江,周边游玩和吃饭都很方便。 酒店环境优雅,整体不错,非常舒适 January 10, 2014
Rated 5.0 out of 5.0 by 服务超赞 服务非常到位。房间有点干燥,我只是在前台顺便说了一下就出去逛街了,想不到回到房间就发现一台加湿器放在桌子上,非常贴心。我只是顺便说说而已,并没有要求他们跟进,想不到服务人员能够主动提供,令我印象深刻。 January 7, 2014
Rated 3.0 out of 5.0 by 客房没有打扫,经理已经道歉了 大堂的地面非常的脏,让我感到很惊讶!四星级的客房没有打扫,让我很惊讶!我投诉后,经理已经道歉了,经理的态度还是不错的。酒店地址很好,适合休闲旅游。 January 6, 2014
Rated 4.0 out of 5.0 by Easy location Located in a good tourist place where guest can enjoy a go stroll down the streets. January 2, 2014
Rated 4.0 out of 5.0 by Clean room, comfortable bed but room temperature too high We stayed in this hotel for about a week. The room was quite clean and the bed was very comfortable however the room temperature was too high. We had set the room aircon temperature to be at 15deg but it was still very warm (i guess at least 30 deg in the room). I believed it was due to the central aircon control hence rendering the aircon setting in the room useless. Althought it is winter period now (outdoor temperature is about -15 deg) but the room temperature was so high that we had to put aside the blanket, removed our termal clothing and slept with shorts only. Maybe the hotel should consider lowering the central airconditioning to an acceptable level. January 1, 2014
Rated 5.0 out of 5.0 by Nice hotel It's a nice hotel with good and helpful staff. The front desk girls always talk to me with smile which made me feel very comfortable. The breakfast is so so. The location is very great which is very convenient to go anywhere. December 31, 2013
Rated 4.0 out of 5.0 by 冬天去的哈尔滨 从机场搭机场巴士3线中央大街站下来,酒店就在面前了,地理位置好到不行啊~~赞一个。checkin那天电梯坏了,有人引导乘货梯,也挺好的,隔一天就修好了,完全没影响。我们定好了明年1月份再去,还是住这家~绝对推荐! 有一些小建议: 1. 房间隔音太差,第二天入住隔壁的东北老大姐粗狂的嗓门把我吵醒了。。。 2. 14楼的wifi信号不太好。不过我们向酒店反应之后,酒店就派人送了一个路由器过来,谢谢。 December 18, 2013
Rated 2.0 out of 5.0 by 还可以的酒店 酒店房间设施不错,酒店员工培训整体也还不错,就是入住相当费劲。早餐受位置限制,吃的东西不算丰富。酒店位置可以,希望酒店加强员工培训。保持和其他Holiday一样体验 November 22, 2013
Rated 4.0 out of 5.0 by 还行,比较满意 早餐一般,没什么特色。房间还是很干净的,不过床头两侧的灯找了半天,没找到开关,建议以后可以做个提示标语。 November 21, 2013
Rated 4.0 out of 5.0 by No breakfast for executive room Upgraded to executive room, but no breakfast. This is first time since I stay Holiday Inn hotels in China. You have to pay for your breakfast. Location is the best in Harbin. November 13, 2013
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