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Rated 4.4 out of 5 by 664 reviewers.
Rated 5.0 out of 5.0 by wonderful service and front personnel mick wonderful service and front personnel mick ,exercise room wonderful,food breakfast good,room service wonderful. August 27, 2013
Rated 4.0 out of 5.0 by Nice for the price We wanted to stay somewhere a little nicer than where we've stayed before for our yearly Hershey excursion, so we booked a room here. The public areas are great - very nicely done, very clean - the pool/hot tub/playground area is a lot of fun, and the game rooms are a great downtime activity area for the kids. While the public areas look good, the wing where our room was located did show significant signs of wear. The carpet was pretty worn, the paint on the doors and trim was patchy, and the bathroom shower enclosure had enough caulk around it to make me think that a replacement was probably warranted. Also, the dining room features a breakfast buffet - the good news is that kids under 12 eat free, and we had a good meal the first morning we had breakfast there. However, the second morning (a Saturday) was much more crowded, which may have accounted for the watery eggs and under cooked bacon we discovered. To the staffs credit, when we needed more shampoo, or towels, or needed the coffee-to-go dispenser refilled, they were right on it. The staff responds immediately to any issue and does their best to bring it to your level of satisfaction - if management can be as pro-active about the issues I've mentioned above, we will definitely try them out again. August 27, 2013
Rated 5.0 out of 5.0 Thank you all for a WONDERFUL stay! My husband and I took our kids on our first vacation together, and we stayed at the Holiday Inn Harrisburg-East. The service from the moment we got there until the moment we left was outstanding. We want to give a special thanks to Mick at the front desk, who went above and beyond his call of duty to make sure we were satisfied with our stay. He is definitely a key factor of what made our vacation so memorable. We didn't have to worry about a thing with our hotel stay. It was as if we were home, but with much, much more luxury. The room was clean, the restaurant's food was delicious and very affordable, and the staff was superb. We loved staying here and will be back in the area again. Thank you for all your efforts. August 26, 2013
Rated 5.0 out of 5.0 by Great Really great place to stay! I will definitely be back!! August 25, 2013
Rated 5.0 out of 5.0 by Excellent place to stay/ family friendly My stay here was great. I traveled with my two children, ages seven and two. There are alot of fun things for the kids to do. They have an indoor and outdoor pool, a tennis court, volleyball, a playground and a great deck to eat on. My kids had a great time and so did I. We are going to come back on the weekends for a little getaway. Very nice hotel, has a resort feel. August 20, 2013
Rated 2.0 out of 5.0 by dusty head board, bathroom dusty, smell of mildew in bathroom August 19, 2013
Rated 5.0 out of 5.0 by Great room great bed ver clean I stay a few times a month and the staff is just the best always say my name . They are always so kind and courteous .even the van pick up is great. August 19, 2013
Rated 3.0 out of 5.0 by Staff was great. Manager Randy was awesome! I stayed there August 9th for 2 nights with my husband and 2 granddaughters. We stayed there 2 nights for a weekend Hershey Park trip. Location was about 15 minutes from Hershey. Let me start by saying the staff was the best I have ever encountered in my travels and we travel alot. The Manager Randy was the best. He went over and above to make sure our weekend was comfortable and enjoyable. I have never had a hotel manager who cared about us and made us feel like we were part of his family. He kept checking on us to make sure everything was good and asking if we needed anything, and making sure we were enjoying our stay. The hotel was clean. Our room was nice. We were on the 6th floor. Hotel does need some work. But everything is usable. Hotel has an indoor and an outdoor pool plus a very nice playground. They also have a small game room. Plus a bar and a restaurant. Kudos to the staff and to Randy the manager for taking care of us. Thank you!!!!! August 18, 2013
Rated 5.0 out of 5.0 by Exceptional service My husband and I stayed at this Harrisburg Holiday Inn due to its proximity to the airport and the "park and go" package. We arrived late and had to leave early. The front desk staff couldn't have been more accomodating and efficient. The airport shuttle was timely and staff very professional and friendly. The room was very large, clean and very comfortable. Since we arrived late, we chose to just take the extra points offered instead of a complimentary drink, I certainly liked that add-on! We will definitely stay there again! August 18, 2013
Rated 4.0 out of 5.0 by Hershey Park Weekend We were very pleased with the size of the room and how clean it was. Our only issue was the rowdy neighbors that allowed their kids to run and scream in their room at 1:30 in the morning. We will most likely stay the next time we are traveling through Harrisburg! August 17, 2013
Rated 5.0 out of 5.0 by Great People and Great Value The staff were excellent, anticipating and providing for my every need. Couple this with the excellent value of the number of points required for each night's stay and the value was unbeatable. A memorable stay of the good kind of memory. August 16, 2013
Rated 1.0 out of 5.0 by Nice staff but not very knowledgable or forthcoming Very disappointed with the cleanliness of the room and halls of the hotel. The bar area near the pool was closed on Monday and the staff did not know this and there was no place to get any food or drink! The entire place Needs a good vacuum and updated paint job! Was told they ad no ping pong balls left due to there was a lot of young boys staying at the hotel and that they destroyed all of them. Will not recommend to anyone I know and not worth the money I paid per night. Extremely very disappointing and will not stay at a holiday inn in any state!!!!!! August 16, 2013
Rated 5.0 out of 5.0 by Great everything! Holiday Inn is always my first choice in hotels to stay in. The rooms are clean and comfortable. Staff ae very freindly and caring. Food is great and affordable. I aways recommend to stay at a Holiday Inn to family & friends. Thank You August 16, 2013
Rated 1.0 out of 5.0 by Poorest experience at Holiday Inn Our recent stay included 6 nights at various Holiday Inn and Express locations. The Harrisburg East-Airport location was a horrible experience for a too expensive price. Check in reception was rude. Room was filthy. There were actual blood stains under desk on carpet. Room had a foul and musty odor. Our family will never return. This was our first negative experience as IHG club members. August 15, 2013
Rated 4.0 out of 5.0 by Hotel stay All of the people at the front desk were very nice. The hotel was clean the pools were clean. Most of all I felt safe . This is a very important issue for women traveling alone. Yes I will stay there for the next conference in August of 2014. August 15, 2013
Rated 4.0 out of 5.0 by Excellent staff!!! The best staff anywhere...very cordial, helpful, and professional. They are primary reason that I continue to choose this location. Other pros are the price and location. Cons...although the wait staff is very good, (including room service), the quality of the food in the restruant has gradually deterorated to poor. August 14, 2013
Rated 2.0 out of 5.0 by Family Visit We had a late arrival to this hotel. 2am. The attendant was not at the desk. In fact when we called to reserve they said there were no rooms available, but we booked online after that call. Carpet was in very poor condition....dirty walls. Staff was not a typical Holiday Inn staff. August 12, 2013
Rated 5.0 out of 5.0 by I loved it I loved it. everything good except the breakfast. staff was good, rooms were clean, close to retail stores. August 12, 2013
Rated 5.0 out of 5.0 by Mick is awesome and he is so nice. I have been there for 5 nights, and the room is really nice and big. They have great view of the swimming poool, and they have two swimming pool. There is breakfast in the morning, and it is great. There is a guy name Mick, and he is the man. The survice is great and the front desk guys are really nice. I would still live there if i would travel to harrisburg again in the future. Again, Mick is "OUTSTANDING". August 12, 2013
Rated 4.0 out of 5.0 by Spotless room and great outdoor pool area. This is the 3rd year we've stayed for business. This year was the best in regards to housekeeping services. Ashley was lovely, and did a great job. We still are disappointed with access to the indoor pool (ladders) since we have bad knees/hips, but not ready for the accessible chair! We had the breakfast buffet, which is average, but was kept well-stocked. Asked our server twice for ketchup, to no avail....although adjoining diners got their's after we asked. Oh well. Front desk, during both booking calls and while on-site, were helpful and professional. Appreciated the IHG "extra" upon check in. We'll be back next August! August 12, 2013
Rated 5.0 out of 5.0 by Understanding staff and nice room Stayed at the Hotel for one night. Room was clean, comfortable bed, and nice view of the pool with balcony scene. Staff were helpful and made the stay pleasant and were excellent customer service. Reccomend hotel to anyone! August 12, 2013
Rated 4.0 out of 5.0 by Could use some renovations - but quiet rooms fit the bill walls and rugs are dingy. the rooms are quiet and comfortable. August 12, 2013
Rated 1.0 out of 5.0 by Old and run down corridors and over priced, Would not stay here again. Staff was not very helpful. Signage to room was challenging. August 11, 2013
Rated 5.0 out of 5.0 by Air Ambulance Crew Myself and my medical crew arrived late at night and with limited options on dining, The hotel staff was helpful to help us locate a restaurant so we could have dinner. All of the staff went above and beyond to make us feel at home. August 10, 2013
Rated 5.0 out of 5.0 by Milord Hotel excellent condition and my room/bed very comfortable. Food and service very good. August 10, 2013
Rated 5.0 out of 5.0 by Comfortable Room very nice and comfortable. service is really great. food is good August 10, 2013
Rated 5.0 out of 5.0 by Great location near Harrisburg Airport Excellent hotel for a quick business visit. Very quiet. Shuttle from/to airport was a major plus. August 10, 2013
Rated 4.0 out of 5.0 by STUPENDOUS Overall, my stay was fantastic. All workers were pleasant and eager to help the patrons. I was alittle disturbed about the time frames for matron service and the lack of clean linen. But due to the amount of visitors and activities going on during this time I guess it is excusable. Staff did make it a point to bring them when they were available plus they were still warm. Kudos to the Harrisbur East Holiday Inn! August 9, 2013
Rated 5.0 out of 5.0 by Great stay ! Randy - my wife forgot to tell you how much she liked the flowers out front ! August 5, 2013
Rated 5.0 out of 5.0 by Great Stay!! Great location and clean hotel! Very friendly staff! August 5, 2013
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