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Rated 4.4 out of 5 by 746 reviewers.
Rated 5.0 out of 5.0 by Staff While traveling the last 47 years this facility is at the top of my list Never a problem, Check Inn is quick, Staff is always friendly,rooms are fine, Check out is always right under the door even when I leave at 5:00 AM August 15, 2014
Rated 3.0 out of 5.0 by Great location needs to be updated and exterminated Spiders Everywhere hotel location is great, staff is wonderful, Pools are excellent. The hotel itself requires modernization. Looks like it's stuck in the 70's and 80's. Could use new carpeting new ceiling tiles. Also could use extermination, spiders are everywhere in the rooms on the balconies on the chairs by the pool they are all over. The spider webs in my room were all over the ceiling corners and behind the dresser, in the corner by the air conditioning unit I had to clean them all up. I took my daughter with me and she was afraid to go out of the room at night the spiders were hanging from every doorway which made her stay there very uncomfortable. We had a room on the pool level which was convenient, easy access to the pool. When and if this hotel is renovated I will return. August 14, 2014
Rated 5.0 out of 5.0 by Great place to stay while in the area Friendly staff, good, clean rooms, no complaints. Would stay here again. August 13, 2014
Rated 4.0 out of 5.0 by Wonderful pool and comfortable bed Pool was great and the room was clean and comfortable bed. The ice machine was broke but the staff did bring ice to our room August 12, 2014
Rated 5.0 out of 5.0 by Customer Service Gem I was blown away from the start at the service we received. I was staying for the weekend to race in a popular bike race. We arrived late Friday night and the evening staff took extra time to orient us to all the amenities that were available. Fast forward to early the next morning. We had to leave early and we were able to grab some coffee that was already brewed fresh by 615 am. Cycling leaves quite the appetite for dinner, and the restaurant was a perfect venue for ourselves and my parents to dine both on items like chicken and vegetable pesto and the prime rib and seafood buffet. Inside tip: Don't forget the carrot cake or bananas foster. Full stomachs equaled a quiet and refreshing night's sleep before the last day of racing. I would not hesitate to stay at this hotel again for the customer service, and the overall quality of all the amenities it offered. August 12, 2014
Rated 5.0 out of 5.0 by Hershey visit Great stay at holiday inn after Hershey Park. Staff was very friendly and went out of their way to make us feel valued. Room was very comfortable and had one of the best sleeps in a long long time. Will definately stay there again and very close to Hershey. August 12, 2014
Rated 2.0 out of 5.0 by Not recommended We have preferred and chosen IHC for over 20 years with admirable results. Not this time! There were two families in our party so 2 king executive rooms were booked. Upon arrival the rooms were shabby and dirty. The bed was made but that was it. The carpet was filthy and unvacuumed, the sinks hadn't been cleaned, we opened up both pull out couches for the children and the springs were poking out through the cloth! The front desk sent cots for them to sleep on. Our daughter turned on the AC unit and got a horrible electrical smell so she immediately called the front desk. They sent someone to look at it and decided to move us to different rooms. These rooms were just as bad! No toilet paper, no coffee cups, hairs on the bathroom floors , unvacuumed and just plain dirty. This went on for 5 long days, and I mean day after day of the same uncleanliness. We gave up, compleated our stay and vowed NEVER to return to this hotel again. A friendly staff does not make up for filth, shabbiness and neglect. August 12, 2014
Rated 5.0 out of 5.0 by Do Yourself A Favor and Book Here! My husband and I stayed at this hotel August 1st and 2nd and cannot say enough about our positive experience! The hotel staff is simply the best in the south central PA region - everyone went above and beyond to insure that our stay was a memorable one! Our room was comfortable and quiet, the bed was divine. Food in the restaurant was top-notch! We can't wait to visit again next year! August 11, 2014
Rated 5.0 out of 5.0 by Overnight Holiday stay Staff helpful to accommodate special request for the family's overnight stay. The stay was on a very busy weekend. August 10, 2014
Rated 5.0 out of 5.0 by Great Vaction getaway I was able to stay with my daughter and use the pools. We had a great time swimming. We also used the restaurant and had a nice dinner and great servers! We will return again! August 9, 2014
Rated 5.0 out of 5.0 by awesome bed! friendly courteous staff!!! great food. beds were amazing and felt like i was a valued guest! dosent get much better than this!! August 7, 2014
Rated 4.0 out of 5.0 by Room cleanliness The floor was not very clean. streaks of dust were on the TV stand and pieces of the cleaning cloth were clinging to the bathtub spigot. This is not very welcoming. August 7, 2014
Rated 5.0 out of 5.0 by Overnight stay I arrived late and the staff who registered me was excellent. There was a loud group of guests in the lobby and I was concerned they would keep me awake as my room was on the same floor. The staff assured me she would take care of it if it were a problem; however, I could not hear any noise in my room. The room was very clean and I enjoyed my stay at the hotel. I will definitely return when I'm in the area. August 7, 2014
Rated 5.0 out of 5.0 by Great facility adults and children The facility was awesome for the adults and kids! We hope to stay at this hotel again next year should we have a ball tournament in the area. August 7, 2014
Rated 4.0 out of 5.0 by Great pool area The hotel staff was very friendly. We especially enjoyed the pool. The boys from the baseball team could play in the pool, volleyball and basketball. We even had a few Dads join in for awhile. It was a nice relaxing environment for the parents to share a pizza and stories. A great weekend. August 7, 2014
Rated 5.0 out of 5.0 by Grand hotel Being an old resort, the rooms, common areas and restaurant were quite large and impressive. Staff is super friendly and accommodating. An excellent value! August 6, 2014
Rated 3.0 out of 5.0 by Hotel Please read my previous statements. Your staff was fine, the hotel just did not meet it's committment to pick me up at the airport, espicially after I made an EXTREME effort to contact you for pickup. August 6, 2014
Rated 5.0 out of 5.0 by Excellent stay Went to this hotel for a quick trip to Hershey Park. Hotel is in need of some updating, but was exceptionally clean. Hotel staff was extremely helpful and friendly. LOVED the granola on the breakfast buffet. August 6, 2014
Rated 5.0 out of 5.0 by Sinage There should be better signage from the highway. It is very difficult to tell where to turn. We drove by it 3 times before we found it August 6, 2014
Rated 5.0 out of 5.0 by Convention Holiday Inn is a great place for a Convention. Lots of meeting rooms, great Lobby to meet people to talk in between meetings. The only draw back is the restraurant is not open umtil 6:30 a.m. which does give time to eat before a 7 a.m. meeting. August 6, 2014
Rated 5.0 out of 5.0 by Friendly Every stafff====every===was courteous and friendly==== i thought i was in another country GREAT EXPERIENCE---PLEASE KEEP UP THE GOOD WORK [[[NOT A TYPISY]]]] August 6, 2014
Rated 5.0 out of 5.0 by Best amenities in the area The room was very spacious. The entire hotel staff was very friendly and helpful. The amenities offered were the best in the area. We made use of the outdoor pool, indoor pool, hot tub and the large deck. Perfect for families with children because there is so much to do at the hotel. I would stay at this hotel again. August 6, 2014
Rated 5.0 out of 5.0 by Business Trip Staying at the Holiday Inn Harrisburg last week was wonderful, as always the staff was very friendly and the rooms were great. I would recommend this hotel to anyone for business or personal travel. August 6, 2014
Rated 4.0 out of 5.0 by Two room suite comfortable, relaxing--home-away-from-home This was a community service-oriented meeting. The clean, comfortable accommodations allowed me to relax yet complete computer work, presentation preparation and other tasks related to my trip. Staff members were accessible and very willing to help and make my trip a productive one. August 5, 2014
Rated 4.0 out of 5.0 by Great stay near Hershey The night Manager was Awesome. He took the time when we were trying to check in early before heading to the park to ensure our large group was placed together. Everything was ready when we returned for the park and the easy of checking in and out was a breeze. Was able to get a great nights rest before heading out to do some shopping. Only issue was the tub not draining in the bathroom. August 5, 2014
Rated 5.0 out of 5.0 by Clean And Comfortable Hotel Very Kid-Friendly. Very clean and comfortable. Hotel is located only 15mins from Hershey Park. Very Convenient. August 5, 2014
Rated 3.0 out of 5.0 poor a/c and water I had a difficult time adjusting the temperature in room 406. Too warm or too cold, and noisy. The water in the sink and the shower was luke warm at best - and we had to waste a lot of water to get it to luke. Also, I was with the Lions and they had some of us setting in the dining room - about 100 feet away from the food. I am usually not a complainer, but this time you made it easy to do so. On the positive side, the folks at the front desk were very pleasant and helpful. August 5, 2014
Rated 4.0 out of 5.0 by Weekend It was great that we were able to check in to our room before 4 pm. When we got to our room I noticed a lot of trash (bottles, cans, clothes) out on the balcony. Went to front desk and by the time we got back to the room it was all cleaned up. Thank you very much. The breakfast food could have been hotter at 6:30 am. With meetings starting at 7:00 am it is a rush to eat. August 5, 2014
Rated 4.0 out of 5.0 by enjoyed our stay, relaxing. Hotel was nice and relaxing, breakfast was good enjoyed the pool area as well as the bar. Would come back!! Some areas could use some upgrading thou. August 5, 2014
Rated 5.0 out of 5.0 by Always A Pleasurable Experience It is always a pleasurable experience for my stay at your hotel. I was attending our yearly event with the PA Lions State Council meeting. Your staff is always cheerful and helpful when needed. Plan to see more of the PA Lions in the future! August 5, 2014
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