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Rated 4.4 out of 5 by 707 reviewers.
Rated 4.0 out of 5.0 by Excellent hotel amenities(minus the dripping leak in the fitness room(due to pool on above level) and A++ staff. This hotels ammenities were excellent! Indoor AND outdoor pool, excellent selection in the fitness room, front desk clerks were always friendly and helpful(especially Tyrese? - Can't remember the manager on duty at time of check in and Mitchell (I think) - cook in the kitchen). Only downside from our stay was the leaking ceiling in the fitness room which was caused by the splashing of the pool on the above level. Also, the elevator was always hot with a stuffy stench to it - maybe let the elevator air out when not in use. Hotel could use a little more TLC or updating to their fixtures. Overall great stay! July 29, 2014
Rated 5.0 out of 5.0 by Once again, a perfect stay Love coming here. The staff are beyond first rate. Thank you for always making my stays super comfortable and making me feel special. July 29, 2014
Rated 5.0 out of 5.0 by Convention Dinner The service was great, the staff bent over backwards to accommodate our entire delegation. This was the best dinner I chaired in 10 years. July 29, 2014
Rated 1.0 out of 5.0 by bathroom We were very unhappy with the bathroom. The floor was dirty. It had hair on the floor and dirt in the corners. It was late when we got there so we made the best of it. I slept in my clothes. We have used Holiday Inn before and this is the first time with a problem. July 28, 2014
Rated 5.0 out of 5.0 by Great stay Great place and already have reservations to come again!! July 28, 2014
Rated 5.0 out of 5.0 by Just a Little R I really enjoyed spending the weekend at this hotel. The outdoor pool and amenities was absolutely beautiful! My favorite part about my stay was that I had a great night's sleep in the huge comfortable King bed. The Air conditioner was nice and cold. Thanks Holiday Inn Harrisburg East for making sure that my weekend of Rest and Relaxation was great! July 28, 2014
Rated 5.0 out of 5.0 by Best hotel ever! My boys loved this hotel I.m so glad that this hotel found us. The staff was great and we loved the hotel grounds. there was something for all of us. The restaurant was a little on the slow side at least for breakfast but the staff is still very nice. We also loved the value, since kids eat free it was great. We are totally going back. July 28, 2014
Rated 3.0 out of 5.0 by It was ok The place was better outside than inside. It was OK. The mattresses were so old and lumpy and you could feel the springs. My 10 year old actually woke up with a sore back. The kids loved the pool and playground but the place could really use some inside upgrades. There were cobwebs in the corner of the room behind the curtains and you could tell they didn't pay attention to detail. There was a huge pink stain on the carpet between the beds. It's the little things that can seem so big . The sheets were clean but on a bad old mattress it doesn't help. The first thing I noticed when walking into the bathroom was the scent of urine. I actually got down only hands and knees to find the location and noriced the dust and drops down the sides of the bowel. Again, small details. I told the front desk and they did make note to tell our maid. But I unfortunately she only bleached the floor. Same dusty bottom of the now and urine drips down the side . Oh well. This us actually first written review ever so I am being completely honest. When I read reviews which is also new to me I saw not all were bad but I guess I will reD reviews more often. It could've been worse I guess, but it also could have been better. July 27, 2014
Rated 5.0 out of 5.0 by Great Staff Everything we needed the staff never hesitated to assist with where things were or to get ice for our cooler, or show us resturaunts were to get certain type of food for my wife. They were just plain pleasant to talk with and never seems to be in a hurry to see us leave. I travel and stay 100 and plus days a year in different city and this staff is one of the best. Keep it up. July 27, 2014
Rated 3.0 out of 5.0 by A 1985 hotel that never saw any renovation The carpet, furniture, walls, bathroom are so worn out that it feels like an abandoned hotel. July 26, 2014
Rated 3.0 out of 5.0 by Excellent service. a bit run down We arrived at a busy check out time for Hershey Park area. Our room was not ready after driving 8 hours. The staff was EXCELLENT. they got our room ready under an hour. We received excellent service from the front desk, the managers and even the Wait staff at breakfast and cocktail time. Everyone was friendly and the price was reasonable. the food was very good. The pool is nice too. Now the bad part. The room was not very clean at least it didn't "feel" clean and the appearance of the facility is run down, the carpets are stained and have a lot of patches. the linens are worn. However we were told by the Managers that they are planning to replace the carpets in the off season. I hope they freshen up the paint and linens too. I can't say enough nice things about the staff though, very friendly and accommodating . If the place is spruced up it would be an excellent hotel. It only gets 3 stars because its worn down but I would definitely stay there again. July 25, 2014
Rated 3.0 out of 5.0 by first time stay I waited almost 2 1/2 hrs to check in. When I finally got my room there were no towels, the room smelled damp. The rug was wet and the AC always had to be on or the room smelled worse. I had to use pool towels for the first night. Overall the best part was the pool. Aside from that I would probably not stay there again. July 25, 2014
Rated 5.0 out of 5.0 by Reception This is the 5th year to stay here. Nice and comfortable. Very helpful staff. Have two very nice pools. Lots to do in the area. July 25, 2014
Rated 3.0 out of 5.0 by average average holiday inn overall the carpets everywhere are worn and outdated July 24, 2014
Rated 4.0 out of 5.0 by Salmon was very nice. Easy check-in with friendly front desk staff. For the business traveler, there are a number of restaurants within close driving distance and a gas station for a quick fill-up. July 24, 2014
Rated 5.0 out of 5.0 by One of the Best I have to say this is one of the best hotel around. July 24, 2014
Rated 2.0 out of 5.0 by Horrible Service I always stay at a Holiday Inn. This experience wasn't pleasant . I am very disappointed. The service for food was horrible. Wrong orders brought to the table. Miscommunication all around. We will never stay at this Holiday Inn again. July 23, 2014
Rated 5.0 out of 5.0 by Loved the Hotel, better than I expected! The Hotel was much bigger and better than I expected. The staff bends over backwards to give you everything we needed. They were extra nice to the kids too. Room was larger then we thought it would be and clean as could be. The only improvement I would say would be better lighting, but That's being picky. Kids loved ping pong, shuffle board, clean pools!!!! We stayed because our team was staying there, but if I went again I would stay in the same hotel!!!! July 23, 2014
Rated 4.0 out of 5.0 by Pool view - awesome Stayed two nights to attend a local wedding. Reception at the hotel: food was delicious. Would recommend this hotel for location, value and amenities. Playground for the youngsters was great. Pool was beautiful, but the music at the pool was a little loud and actually unnecessary. Staff was very friendly and helpful. Attended private family brunch on Sunday which was excellent. July 23, 2014
Rated 4.0 out of 5.0 by Nice stay Staff were excellent. Food was okay. Was there for a conference. Facilities were great. Could stand some remodel. July 23, 2014
Rated 2.0 out of 5.0 by Room wasn't very clean My experience was on the low end for my experience with other Holiday Inns. Upon check-in the staff was friendly and quickly got me to my room. Unfortunately, the room was not clean or well cared for. I sent pictures to management of hair and caulk pulling away in the bathroom. I also question whether or not the linens had been changed prior to my arrival. I also sent a photo of this to the management team. I will update this review if I receive a response from the management team. For now I would suggest seeking out other accommodations. July 23, 2014
Rated 2.0 out of 5.0 by Overall Experience I have to start on a good note. I liked the size of the room I was in. Here is the negative. I was very disappointed on my first impression of the facility. I thought I was walking into the past. Like 1970. The interior décor is very poor and in need of major renovation by an interior design professional. The hotel was musty and worn. The doors, on the exterior, which required a key card, did not close all the way on their own and made us feel insecure. You should have a refrigerator in each room. I have seen GPS monitors larger than the TV in the room. People were smoking on the steps of the facility instead of near the smoking areas. Not very appealing for a family vacation. I do not recommend this facility until renovations have been made. July 22, 2014
Rated 5.0 out of 5.0 by Enjoyed Our Stay A great hotel with outstanding grounds and game rooms! We enjoyed your spacious pool, and were impressed with all the activities you offer for the very young to the older adults. It was a short and easy trip to Hersey Park and to the Sport Complex, we were visiting. Would have stayed longer if we could hare - thanks for all you offer. July 22, 2014
Rated 2.0 out of 5.0 by Stayed briefly overnight I booked this hotel for a quick stay overnight for a trip to Hershey Park. It had fairly good value compared to other hotels in the area yet still a bit more on the high end of an average hotel stay. We got stuck in traffic and did not arrive until 3am to check in which was fine as we were just staying there overnight so we would be close to the park. The building itself was very nice and the lobby area had an arcade, pool tables, ping pong, a cafe, and business center. The Fitness room and the pools were all very nice. The outdoor pool was HUGE and the indoor pool was adequate. We were very impressed by all of this. The trouble began when we went to our room. The room was very spacious and set up nicely. Much larger than the average room so no complaints there. However it was a no smoking room and it reeked of cigarettes. Again we looked past it as we were just looking to get some sleep. We woke up the next day and went to take showers and there was no hot water whatsoever. We waited an hour and a half and the situation never improved. Also the walls were pretty thin as we could hear the kids staying next door crying and yelling pretty loudly. We checked out and went to get some food at the breakfast buffet. The food was so so but about what you would expect from a hotel buffet. The servers were very nice but very very slow and forgetful. For instance some of our group ordered a coffee and one ordered an orange juice and the waitress came back with orange juice for everyone and the same thing happened at the other table next to us. They also never cleaned up any dirty plates from our table or any of the other tables that had already finished so there was just tables full of dirty plates everywhere and it looked like a disaster. July 21, 2014
Rated 5.0 out of 5.0 by Best Customer Service Ever! I was really pleased on how much the room was. In the beginning I was a little disapointed that they did not offer a military discount for those nights, only because I had always received one, but their customer service and willingness to please quicly dismissed all of that! My younger kids enjoyed the outdoor pool as well as the park. This hotel and their staff were very accommodating. Greg checked my family in and was very polite. I really was blown away by the way we were treated right away and will have no problems recommending this hotel to anyone. This hotel is also very kid friendly. Keslie checked us out that morning and was very informative on the parks around the area. Thanks best staff ever! July 21, 2014
Rated 3.0 out of 5.0 by Good value/location, not for the business traveler Let me start out by saying this is a nice hotel, very clean, nice rooms, very nice staff. The restaurant is clean and food was excellent. Now for the not so good part. This hotel is located near Hershey, so it seems to get a lot of families staying there. I don't have a problem with that, but it makes for a very noisy environment. I was traveling on business so this was a working trip for me. I had an expectation of getting a least a decent nights sleep while there, but that was not the case. There were a lot of kids/adults running up and down the halls at all hours of the night, slamming doors, yelling, etc. The last night I had to get up at 3:30 AM and due to the noise, was not able to get more than a couple hours sleep at best. Not only did I have to work that day but had to drive about 5 hours home as well. Needless to say, I was not very happy. My overall experience with this hotel was decent. Would I recommend it to others, if you are traveling on business, no. If you expect to be able to get a good nights sleep for work, it's not going to happen. I will most likely be returning to that area sometime in the next few months. I will not be staying there again, even if I have to stay further away from where I will be working. July 21, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is a pretty nice hotel, very convenient and close to my destination. The staff is very friendly. The room was very nice and comfortable. i really enjoyed my stay. July 20, 2014
Rated 5.0 out of 5.0 by Great experience As always, my stay at Holiday Inn East was great, the staff was friendly, the room was clean and spacious. I plan to stay here each time I am in Harrisburg for business. July 20, 2014
Rated 5.0 out of 5.0 by Stranded traveler well taken care of! Cant thank the hotel and staff enough! They were very helpful and looked after my concerns very quickly. July 20, 2014
Rated 5.0 out of 5.0 by Great service and accommodations Wonderful experience, will recommend to family and friends July 19, 2014
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