Rated 3.9 out of 5 by 208
Rated 5.0 out of 5.0 by dopy321 see below
Friendly expert service was the key to enjoying my stay.
Thank you very much.
April 15, 2014
Rated 2.0 out of 5.0 by Dru927 Nice Hotel, location for business; just dont go for leisure
So we booked a room at this hotel because we wanted a place near the hospital to go to and let our little boy swim/play for the day; and since my wife was expecting, we figured this would be great if she went into labor, we could rush across the street to the hospital. Well, my wife went into labor Friday morning, so she didnt get to spend Saturday afternoon with our boy and her brother attempting to swim in their ice lake, I mean pool. I would guess that the Susquehanna River was warmer than the "heated" pool at this hotel. In fact, we are pretty sure that we saw ice cubes in there and my brother in law has since said that he can check off the polar plunge from his bucket list after jumping in the pool here. We jumped in with my son and he immediately started shivering and asked/cried to get out. This from a kid that cried when we stayed at another hotel up the road and went to their indoor pool where he loved every minute of it...warm water will make a difference! As we were leaving the pool area, we looked at the thermostat on the wall and it read a chilly 56 degrees. Maybe it would be okay if it were the summer and hot out, but we are talking the end of March, not August. We did get a call from the front desk asking how things were and we told them about the issue, to which they replied they would have engineering look into it, but there was no way that the pool would heat up in a few hours or overnight, so my son went home and I went back to the hospital. Overall, it really is a nice hotel, but I wasnt able to swim with my son, which was the point of getting a room in Harrisburg, where I also live. If you are in town for business, this would fit your needs, but if you are going for leisure, check out one of the other local hotels. I stayed at a different IHG hotel just up the road a month ago and their pool is nice and warm and also indoors, give them a try.
April 14, 2014
Rated 5.0 out of 5.0 by Princess Pat Friendly staff
I so enjoy your staff. Lewis and Ms. Rieber are delightful! Always there to help with anything!
April 14, 2014
Rated 5.0 out of 5.0 by N41410K Great experience, no complaints
The staff was friendly. The room was clean and comfortable. The room service was really good. The price was great. The hotel bar was fun. Overall, it was a great stay.
April 9, 2014
Rated 1.0 out of 5.0 by Terribly Dissapointed Dissapointing experience
Bed sheets found with cigarette-like burns.
One room charged at different (higher) price, corrected when complained.
No supervision to noisy guest from local party all over hotel.
Late night noise in hallways, terrible noisy at breakfast with same hangover noisy partygoers.
Requested instruction for valet car return, told only to go to the valet.
This was untrue, more than one hour lost until another guest explained there was a scanning machine.
Totally unlikely may other very pleasant experiences in this hotel chain.
April 8, 2014
Rated 5.0 out of 5.0 by Champagne3 great staff
The hotel is conveniently located in downtown Harrisburg. I found all of the staff with whom I interacted extremely professional, courteous, and willing to go out of their way to insure that my needs were met. This is clearly a well managed property that is working hard to make its guest services even better.
April 8, 2014
Rated 5.0 out of 5.0 by Edward 52 Knowing and seeing to each Guests needs.
While on vacation my husband got sick and we had to return home. The Crowne Plaza is like home away from home. We no sooner arrived in the room and the manager by the name of Joe called and asked if he could send some tea up for him. Professionalism, courteous, in all aspects from Valet parking, checking in, room service, we continue to be pleased by Crowne Plaza.
April 7, 2014
Rated 4.0 out of 5.0 by NEMLAGirl Wonderful beds in clean rooms
The Crowne Plaza has absolutely wonderful beds and delightfully clean rooms.
Also, the people at the front desk are delightful and helpful.
What needs to be improved is the internet wifi. The first night I got there it wouldn't connect but the desk staff person got me an IT person who got me connected.
Then the internet was on and off over two days. The next time I called the front desk, the staff worker showed no interest and transferred me to someone else, not IT, who wanted me to leave a voice mail.
Most businesses today have good internet service. When I left Harrisburg, I stopped at a Holiday Inn Express in Ohio for one night--there was super fast and consistent e-mail.
So Crowne Plaze could consider upgrading its wifi:) Otherwise, a great stay.
April 7, 2014
Rated 5.0 out of 5.0 by Kookabear Amazing staff and very nice hote
I would recommend this hotel to anyone looking for a VIP experience. I was treated like a queen and the hotel staff was amazing.
Charity was incredible and I appreciate everything she did for our company. We will be staying there for the rest of our engagements.
Thank you ALL so much for the wonderful treatment.
March 30, 2014
Rated 4.0 out of 5.0 by tomhopey Event Travel
I booked multiple rooms, and the staff was great with handling everyone in and out. Some small issues nothing major but they were handled immediately by the staff. Overall nice property, parking isn't a great situation but not bad for being in the city.
March 28, 2014
Rated 5.0 out of 5.0 by Ree30 First time at a crowne
This was my first time staying at a crowne plaza and by far my best hotel experience, the hotel was clean staff was very friendly, we even got a free breakfast because it was my birthday! Will stay again and I'm hooked on crowne plaza now
March 26, 2014
Rated 4.0 out of 5.0 by iamsam Great Staff
The staff was great made my stay enjoyable. Food was yummy! Service was excellent
March 24, 2014
Rated 5.0 out of 5.0 by TMG1015 Awesome hotel - great staff
I stayed at this hotel during a sales trip to Harrisburg. I was pleasantly surprised by this Crowne Plaza. For an older hotel, it was immaculately maintained. The rooms are small, but spacious enough not to feel closed in. I LOVED the spa treatment provided for a better sleep. The bed was wonderful. I had dinner and breakfast in the hotel and was again pleasantly surprised. I travel quite a bit for business and as an employee of IHG, normally stay in IHG properties. This is truly one of my favorites! Great job and and wonderful staff!
March 24, 2014
Rated 2.0 out of 5.0 by IceCoach Great Front Desk service
The Front Desk staff and service was great. The Parking services/staff were also quite good. The bartender on Friday night - Jennifer - also very good. That's the good news.
The not so good news - The breakfast in the restaurant was flat out awful. Avoid it if you can. The Bartender on Thursday and Saturday was quite rude to patrons which is not a good quality for a bar man. The security staff scolded young children waiting for parents outside the bar area! Note to Security, how about letting the PARENTS know children may not wait for them nearby? No one appreciates bullies.
The room climate controls kept room too hot at night...tough to sleep well. The shower plumbing was faulty. The drain didn't drain and the water flow diverter only allowed half a flow - making for a very low pressure dripping experience. One would expect to find that sort of disrepair in some random roadside No-tell motel. Finally, the parking lot accessibility - valet only- led to logjams that delayed both arrivals and departures. Sometimes wait times exceeded 20 minutes.
Overall the stay was an underwhelming experience. If not for the great front desk staff, I likey wouldn't return.
March 19, 2014
Rated 4.0 out of 5.0 by D.400 Suite
Overall, OK. There were 2 issues. We stayed at a suite. The heat did not distribute evenly, one area of the room was much colder than the other one. The Sofa bed was not very comfortable. The room was on the smaller side.
March 19, 2014
Rated 5.0 out of 5.0 by Love toTravel GREAT
Everything was great! Staying here...everything was clean. They have an indoor pool and gym. I definitely would stay again! Everything was nearby as well! Hershey was a great drive away..Not long at all. Even winaries in the area
March 19, 2014
Rated 2.0 out of 5.0 by dennyd Bed comfy, restaurant was poor
Staff at counter was great, very helpful and friendly. Room was okay, bathroom was very small. Only way to maneuver was to have the door closed. Shower handle was loose hard to adjust. The ironing board collapsed when using it.
Next am went to bfast. Was seated then could not get anyone to wait on me. Helped myself to the breakfast buffet and still has no service. I are walked to the counter and told the host. He apologized and they sent over the waitress that was supposed to wait on me to check me out. She was less that happy that I failed to tip her. I was less than happy when they charged me $15 for that meal.
Day two, I opted out of maid service. I asked housekeeper in the hall for a towel change and she told me to call the desk and have some brought up. I should have checked out and went to the Hilton.
The bar service was great!
March 15, 2014
Rated 5.0 out of 5.0 by Amarie9703 Great experience
I would like to share that this hotel and the people were great!
Everyone from the valet attendants to the hotel staff was great! The hotel room was beautiful, clean, and the beds were very comfortable. The food at the hotel was delicious. I had a salad and crab cake. My server was great!
My best friend and I go out of town every year for our birthdays and this was one of the best experiences. I recommend this hotel! We will be back!
February 13, 2014
Rated 3.0 out of 5.0 by ErinLynn Cold Room
Nice enough hotel. Pretty entry. Dark hallways. Our room was COLD. It was zero degrees outside and we were in a 3rd floor room with an aluminum casement window that didn't seem closed tight. The air was blowing cold against the drapes. Even putting the heat on eighty, produced a cold seventy two degrees inside.When I mentioned it to a maintenance man in the elevator..He commented, Oh...is it still cold in there? We worked on it last week...I can't believe they rented it out. We'll need to go back in next week. I told the front desk who asked me if I wanted another blanket. No...Hey can we move you? Hey, I'll send maintenance in again...Just want another blanket???
February 3, 2014
Rated 5.0 out of 5.0 by aujourdui5 Comfort and rest after a long day in the Operating Room!
Comfortable accommodations! The bed was heaven and it provided me with must needed rest after a very long day at work.
I loved the room design and cleanliness. The heating unit was a little noisy but as I was so tired it did not stop me from sleeping.
Would definitely choose this hotel again!
January 26, 2014
Rated 5.0 out of 5.0 by Diet Soda Feels like home
Being a regular guest at Crowne Plaza has been a great experience. I am greeted by all the staff and treated as a friend . They go all out to make my stay great. Thanks to all
January 10, 2014
Rated 2.0 out of 5.0 by cpd12 close to downtown
All was good with hotel and staff. Food was terrible, especially for the price you are charged. Dinner was bland and no flavor. Breakfast was the buffet and its was free and thats about all I would pay for it.
January 9, 2014
Rated 1.0 out of 5.0 by Concert Attender Sometimes Things Just Don't Go Well
I am surprised that they are even asking me to do a review. I stay in hotels over 50 nights a year. Well, this is the one where basically nothing went well. Very nice young lady at the front desk. I ask her for the quiet floor. Where does she put me? On a floor with construction workers. They were even actually in the room that she assigned me to. Back to the front desk we go. She didn't know they were up there. Ok. So now we go to another "quiet floor". All is fine until late evening. Who do I get in the next room? Two very loud teenage girls. I finally called the front desk at 3:30am. It never got better for another hour or two. Then I go to check out after breakfast. Nobody at the front desk. Had to wait while he ran an errand. When he returned, I once again complained about the noise and that I specifically asked for a quiet floor. He said that yes, they had to put the teenage girls on my floor. Really? That hotel has ten floors with less than 20% occupancy (my estimate) and you had to put the girls beside me? There are 23 hotels within about ten minutes of downtown Harrisburg and I will definitely pursue others. Sorry.
January 2, 2014
Rated 5.0 out of 5.0 by wbocrafter Everything was excellent until I checked my credit card
My husband was an inpatient at Pinnacle Health which is located just across the street from the hotel. Everything about my stay was wonderful; that is until I checked my credit card activity when I got home and saw 2 charges on my bill. One charge was for $50 which I was told, after I called the hotel after checkout) was for incidentals. When we checked in the clerk asked for a credit card but did not advise me that they would be putting a $50 hold on my credit card. I am extremely unhappy about this. Feel free to charge my credit card when I check out if I have done damage to the room or if I took something that did not belong to me (which I didn't) but don't just charge my credit card $50 for incidentals without telling me. There was also a $77.75 charge on my credit card that the front desk clerk could not tell me what that charge was for. It was definitely not for the cost of the room because the room was paid for with points from the gold member status. When I inquired about this I was told I would have to talk to the manager the next day. Otherwise, this hotel exceeded my expectations unless I don't get a reasonable answer as to why they charged my credit card $77.75.
December 22, 2013
Rated 5.0 out of 5.0 by Rkap Friendly staff
This is a nice property and great location. Staff was friendly and helpful. Desk knew their property and got me to things in the area I would stay here again
December 5, 2013
Rated 5.0 out of 5.0 by Matt33 Visit for Work Fall
I have stayed at the Crown Plaza three times in Harrisburg, PA. Enjoyable trip each time. The breakfast buffet caters to all eaters, the bar tenders are pleasant for interactive conversation and it is conveniently located.
November 29, 2013
Rated 5.0 out of 5.0 by davsch11 Great Staff and Location!
Staff was very nice and knew their stuff! lovely people
November 23, 2013
Rated 5.0 out of 5.0 by Terramoto Well done
Staff was very friendly and helpful.
Room was clean and comfortable.
Bed was very comfortable.
Breakfast option a true value.
November 21, 2013
Rated 5.0 out of 5.0 by JosC Comfortable and excellent placed
Crown Plaza hotel is excellent situated on 2nd. nearby the vibrant heart of Harrisburg The service and the cleaniness of the total hotel is very good. The rooms are very clean and the staff enormous friendly and supportive.
The sleep quality and food are excellent.
November 18, 2013
Rated 4.0 out of 5.0 by mykeeboy A Pleasant Stay
This was our second stay for the marathon. Everything went well. Staff is friendly and efficient. Happy hour is great though wemissed seeing the pool through the lounge. Breakfast was good. Room was average but clean. $18 for parking was reasonable. We would stay here again.
November 17, 2013