Rated 4.4 out of 5 by 588
Rated 2.0 out of 5.0 by omomichaelo Overall Experience
I have to start on a good note. I liked the size of the room I was in. Here is the negative. I was very disappointed on my first impression of the facility. I thought I was walking into the past. Like 1970. The interior décor is very poor and in need of major renovation by an interior design professional. The hotel was musty and worn. The doors, on the exterior, which required a key card, did not close all the way on their own and made us feel insecure. You should have a refrigerator in each room. I have seen GPS monitors larger than the TV in the room. People were smoking on the steps of the facility instead of near the smoking areas. Not very appealing for a family vacation. I do not recommend this facility until renovations have been made.
July 22, 2014
Rated 5.0 out of 5.0 by Grammy Gert Enjoyed Our Stay
A great hotel with outstanding grounds and game rooms! We enjoyed your spacious pool, and were impressed with all the activities you offer for the very young to the older adults. It was a short and easy trip to Hersey Park and to the Sport Complex, we were visiting. Would have stayed longer if we could hare - thanks for all you offer.
July 22, 2014
Rated 2.0 out of 5.0 by xxclandestinexx Stayed briefly overnight
I booked this hotel for a quick stay overnight for a trip to Hershey Park. It had fairly good value compared to other hotels in the area yet still a bit more on the high end of an average hotel stay.
We got stuck in traffic and did not arrive until 3am to check in which was fine as we were just staying there overnight so we would be close to the park.
The building itself was very nice and the lobby area had an arcade, pool tables, ping pong, a cafe, and business center. The Fitness room and the pools were all very nice. The outdoor pool was HUGE and the indoor pool was adequate. We were very impressed by all of this.
The trouble began when we went to our room. The room was very spacious and set up nicely. Much larger than the average room so no complaints there. However it was a no smoking room and it reeked of cigarettes.
Again we looked past it as we were just looking to get some sleep. We woke up the next day and went to take showers and there was no hot water whatsoever. We waited an hour and a half and the situation never improved. Also the walls were pretty thin as we could hear the kids staying next door crying and yelling pretty loudly.
We checked out and went to get some food at the breakfast buffet. The food was so so but about what you would expect from a hotel buffet. The servers were very nice but very very slow and forgetful. For instance some of our group ordered a coffee and one ordered an orange juice and the waitress came back with orange juice for everyone and the same thing happened at the other table next to us. They also never cleaned up any dirty plates from our table or any of the other tables that had already finished so there was just tables full of dirty plates everywhere and it looked like a disaster.
July 21, 2014