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Rated 4.1 out of 5 by 130 reviewers.
Rated 3.0 out of 5.0 by Last Time I reviewed this hotel a couple of months ago and although hotel and staff are ok I wrote the restaurant and room service were terrible. I decided to give them another try as the management was very responsive to my comments. That was a mistake. Again the hotel staff is fine. The restaurant once again is very much below par. The salad once again was partially rotten. I couldn't eat it. The main dish was about what I expected. My meal came missing the dessert and silverware. I should have had them keep the dessert as it was a bit to old and hard. Again not edible. All in all I am finished with the restaurant and probably the hotel If you can't take care of the restaurant issues what other issues are not being looked after? It makes me wonder. There will be no strike three! July 1, 2013
Rated 3.0 out of 5.0 by condition of hotel Stayed here 2 years ago...was better then. Property seems more rundown...not taken care of. Ice machine on my floor never workes..A/C unit was dirty and noisy..staff was nice July 1, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Everything was awesome! The staff was friendly and helpful, the room was clean and comfy and the FOOD in the hotel was OUT OF THIS WORLD! Very impressed...Kudos to the chef :) Very relaxing. Our room went right out into the pool area. It was safe and my son enjoyed it very much June 26, 2013
Rated 4.0 out of 5.0 by Amenities Great place to stay - easy access to lots of things. However, the fact that we went down to grab a drink and a munchie on a Saturday nite about 10:45 at the bar and it was closed was a total bummer. Very disappointed with this amenity. June 21, 2013
Rated 5.0 out of 5.0 by Great place outstanding, I ALWAYS STAY AT HOLIDAY Inn/ We have stayed at the Harrisonburg establishment several times when we pass thru on the way to Savannah and again on our way back, we will continue to do so in the future June 19, 2013
Rated 5.0 out of 5.0 by Nice room. great service clean and comfortable. We will stay again! staff was great June 5, 2013
Rated 3.0 out of 5.0 by Resturant The food in the restaurant was below standards. I don't expect 5 star quality, but I do expect better then what I received. The salad was half rotten. The baked potato was partly rotten( the cook should have tossed it out as the potato was cut open before I got it). The steak which was a NY strip was the fattiest piece of meat I have ever seen. 50% waste . I order the strips because they are lean. Over all just plain bad. I will never eat there again. I would not recommend this place to anybody. June 4, 2013
Rated 2.0 out of 5.0 by Holidome We've been to this hotel before and it was great, this visit however was not as nice. The pool was freezing cold, the water was dirty and there didn't appear to be ANY chlorine in the water. I really enjoy Holidome's but the pool quality just ruined it for me this visit. June 3, 2013
Rated 5.0 out of 5.0 by Great Place! Clean, Friendly & Helpful! Even gave perfect directions May 14, 2013
Rated 5.0 out of 5.0 by Great staff & good food The staff at this hotel could not be more friendly or helpful. They made our stay very comfortable.the food at "Casey's" was great also! May 10, 2013
Rated 4.0 out of 5.0 by Out standing staff The staff at this hotel will make every effort to make sure you enjoy your stay May 9, 2013
Rated 5.0 out of 5.0 by Nice room / Great Bar in the lobby Upgraded upon arrival and the staff in the lobby bar was very pollite and gave good recomendations about the town. April 21, 2013
Rated 5.0 out of 5.0 by Food and Beverage Would recommend a corteous breakfast in the morning. April 19, 2013
Rated 4.0 out of 5.0 by Resturaunt I had some new company people staying for the first time and they were very critical of having breakfast served in the bar area. They said if they were traveling with their family they would not stay at this Holiday Inn April 17, 2013
Rated 3.0 out of 5.0 by Poor construction/Poor maintenance We are Priority Club members and have stayed at Holiday Inns all across this country. It was disappointing to find that this room had several flaws. The shower/tub was poorly caulked, and the water found its way onto the floor when we took showers. The room outlets were poorly located; all but one or two were located behind furniture. We wound up moving a bed stand to access an additional outlet. The outlets cut into the wall were poorly done...spaces were visible around some outlets. Cleanliness was another issue. Virtually every "corner" of the room was very dusty, and apparently had been "missed" during routine cleaning. The refrigerator was the size of a mini cooler and froze the items we put in it overnight. Pros: The bed was comfortable, and the room was fairly spacious. The room service and meals were very good. The staff was welcoming and friendly. We will not stay at this hotel in the future. April 7, 2013
Rated 5.0 out of 5.0 by great service My recent stay at this facility was only for one night. However, the lady at the front desk went out of her way to accommodate my schedule as well as extending time for the use of a small meeting room which was necessary for a meeting with three other persons. It was a very pleasant and enjoyable experience to be afforded such accommodations. April 2, 2013
Rated 4.0 out of 5.0 by staff took good care of me while with them Good stay will go back. Thank you for attention to your guest comfort. April 1, 2013
Rated 5.0 out of 5.0 by Check in service The lady that checked me in was the auditor I believe. Wow was she ever hospitable and professional. The best ever. She was friendly and outgoing. Just what I needed after a long drive. Sorry I do not remember your name. March 21, 2013
Rated 5.0 out of 5.0 by Indoor Pool A very good experience except that the swimming pool felt about 40 degrees!!! Unbearably cold. Everything else was perfect. March 17, 2013
Rated 2.0 out of 5.0 by What is going in with Holiday Inn? Booked this hotel because the website said, "heated indoor pool" and comfortable stay. The pool was FREEZING on Saturday and CLOSED on Sunday (due to a bridal show). When I asked about the "heated" pool, I was told it is heated and it should be warm. The room was in desperate need of some cosmetic repairs. The shower was cracked, paint was peeling, and the housekeepers did not clean the room very well. I usually stay at the Holiday Inn when on vacation, this is the second negative experience I have had with this chain. Would not recommend this hotel! February 23, 2013
Rated 5.0 out of 5.0 by Served as a crash pad The area was nice what I saw of it. But I was only crashing there for the night. Wouldn't be a bad area to check out some time. February 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. The facility was impeccable and the bed was the most comfortable I've ever experienced away from home. The staff exemplified quality service. I definitely recommend it and look forward to visiting there again. February 2, 2013
Rated 4.0 out of 5.0 by Great Staff Room heating and cooling system not great randomley ran no mater what temp set at, also NOISY!!!!!!!!!!!!!!!!!!!! Bedside lamp not working Otherwise the Staff & Food was wonderful! January 2, 2013
Rated 3.0 out of 5.0 by Not up to par There was no fridge or microwave. The wall of the shower at the very bottom was dirty and the handicap chair for the bath tub was dirty. The carpet as you enter the door to the room is filthy. Looks like someone was sick there or worse, had a bathroom accident. Didn't see this till we were leaving or we would not have stayed in that room. If the carpet is filthy right at the door how clean could the rest of the carpet and beds be? I am disabled and had my cane not my walker and where the room was located was a painful walk. This was our second stay at this hotel and will be our last unless we abslutely have to have a place to stay. You should visit the Holiday Inn Gateway in Winchester. They are wonderful and you could learn a lot from them. I would never recommend your hotel to anyone. November 26, 2012
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE They are the best!! I have never been to a hotel where the staff truly makes you feel you are at home. Debbie and Danielle are the best and you could not get any better customer service!!!!! This is my favorite hotel to stay in. November 23, 2012
Rated 4.0 out of 5.0 by Comfortable bed and great staff Comfortable bed and great staff. Rates were accurate based on amenities. Personally, I did not like the pillows or the location of the room. Thankfully, I brought my sound machine which muffled the highway traffic. I would definitely stay again. It was close to all. November 17, 2012
Rated 5.0 out of 5.0 by Wonderful experience i came for the JMU homecoming activities of my alumni group & the hotel staff made of all feel quite welcomed. they really went above & beyond to ensure we had an exceptional experience. November 5, 2012
Rated 2.0 out of 5.0 by Nice people, beware of restaurant The front desk and cleaning crew were exceptionally friendly and helpful. They were very nice upon check-in and we expected great service. The rooms were nice, although I didn't get the adjoining rooms that I had requested. The view was horrible. For such a nice location in Harrisonburg, it was unfortunate that we had a balcony and a nice big window that merely overlooked the HVAC system and nothing else. We had no chance for fresh air and the view was anything but favorable. The beds were like marshmallows (if you like that kind of thing#, but the rooms were exceptionally clean. The bathroom was in good shape, with some obvious drywall repair that needed to be fixed again. We decided to eat breakfast at the hotel the following morning #party of 6, so we are used to waiting#. It took them very little time to get our drink orders, but then they only brought four of the five of them, forgot the hot water for the tea, and no creamer for the coffee. Then we finally ordered breakfast and sat for quite a while. We had one server say, "It won't be long". They never offered to refill our drinks, get more creamer, offer water, etc. We sat for an hour waiting for our food #pancakes, eggs, etc. . . basic breakfast fare). Finally we were able to get someone to come to our table and she said that they were really busy and it would be out soon. By this time there were only three to five tables seated and no one else, so we asked for the check for the drinks we had consumed and then left. As we were walking out the door the server said, "Your food is just about ready." We said, thanks but no thanks, an hour is way too long to wait for breakfast that should have taken very little time to prepare. October 27, 2012
Rated 5.0 out of 5.0 by Staff is amazing We have stayed at this hotel 4 times. Each time the staff is just wonderful. Kind and caring and incredibly thoughtful! October 16, 2012
Rated 5.0 out of 5.0 by We were fortunate to stay at Harrisonburg Holiday Inn again! We stayed here over parents' weekend the first year our daughter was in college. We had a wonderful experience and wished to return again in subsequent years. Unfortunately for the two years following, we were unable to secure reservations, but this year we were lucky enough to return again. I didn't think it was possible, but the service and accommodations seemed to be even better than before! Our extended family stayed with us as well and we all enjoyed Casey lounge and the restaurant. The snacks and drinks in the lobby were a welcomed treat for families especially those with college students. Additionally, the lobby's big comfy chairs made a nice place meet and greet family members. It was a thoroughly enjoyable experience. October 12, 2012
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